PNC Bank W 12th St, Greeley

I actually didn't choose PNC to be my bank they bought out compass Bank where I had been a customer for many of years banking with PNC for me has been quite annoying they switched over their banking and their online banking which is hard to navigate their customer service was only available Monday through Friday and that wasn't convenient they just opened Saturdays I'm calling their customer service is obnoxious recently I had them print out a check to do earnest money for a down payment on a home and they kind of botched that up and then blamed it on me that my signature card didn't look right and the only thing that was different was the j not giving me enough time to respond to their fraud information and putting me in a bind and they did fix it at Branch level which I appreciate and ended up waving the fee which I again appreciate since I don't believe it was my error since you take over another bank you should make sure you have your peas and q's in check but that's just me the staff there is super nice I would not blame them for anything for it's the company itself PNC that I don't enjoy so I will be closing my account at this bank once all this housing stuff is complete and looking elsewhere for a bank

I want to be clear -I am not giving a poor review because we were unable to get the loan. This poor review comes from the fact that when I requested an explanation, so that I would know what I need to improve on financially, I never got a response from Stefanie. I understand what it is to be busy, but to send an email out -that's very impersonal, when we worked so hard to try to get a loan, and then never respond about the 'why' is extremely negligent on her part. ~Here's some free advice for all professionals: "You might not have a current customer but when you handle all customers with care you keep them as future customers! So, if my book hits the bestseller list and I'm looking for a bank, BBVA - you're out

Literally the nicest people that I have ever seen at a bank, kind and friendly. Also it was really easy to set up an account and all that jazz. Easy deposits, withdraws, and ATM uses as well!

Valerie and the rest of the crew do an excellent job friendly, helpful and great customer service ! thanks

Katie was really helpful and kind..

An absolute mess since they switched from BBVA. BBVA was the best banking I’ve experienced and PNC is THE WORST I have EVER HAD. I do not recommend this bank to anyone

They really go 'above and beyond' for me. I like it when I walk-in or drive-in and they call me by (my) name. It's a nice feeling. They always have a smile. They are good people and they work really hard.

Worst company to bank from. They lie along with racking things to you & not wanting to help you understand it or anything!!!!

Only ATM available in Greeley is at the branch location and it is broken or out of cash most days

Worst customer service !!! That’s all I have to say!!!