PNC Bank E Pine St, Orlando

There is NO drive thru service at this location. Just a pull up ATM machine.

Poor customer service at this branch,not treated as a human. Came to this bank to inquire about specific charge on my account and Branch Manager Matt McGovern was not only rude but very dismissive. He definitely needs customer service skills. His voice was loud, he was unhelpful and showed no interest to help, he gave his point about the issue and basically was like being sarcastic and made it seem as it he was the one with the issue. I rarely do reviews in general but i had to give my feedback on the interaction with this branch manager. In NC I never had this issue with any PNC bank at all or even on the phone but just so happen on yesterday went into this branch and the first associate i spoke to she was great but when she went to him to see what he could do and he came to speak to me is when things went left. At this point im considering finding a whole new bank because whether who is right,wrong or indifferent as a company you are to remain professional and never rude, especially when the customer is asking questions and not rude.

This branch (lake eola pine st.) deceived me into thinking I was a human being and.that I could have a merchant account. After 5 months and all the fees they shut my account down and past put me.out of business. And the are deceitful and they cheated me out my hard earned money Never trust this branch. The business manager cannot be trusted!

This bank has the worst customer service I have ever seen. I now have been sitting in it for 35 min with one other individual while there are two employees and no one has even tried to assist me yet. They do not know how to run a business and are continually jumping from task to task. Whenever they do finally assist me I will be asking to create a money for every cent I have and will NEVER use not only this branch but PNC ever again.

Helpful staff. Located inside building lobby. ATM volume insanely high.

Hate this bank they’re bad with customer service and communication with their customers. The managers are useless. Since I had this account Pnc been taking money from me and they don’t give notice or emails letting me or keeping me updated with anything! I will never use pnc again going tomorrow to close out my account

Poorly managed which is partly due to PNC non-customer centered strategy also not being able to offer competitive package to employees. Pine St branch is slow in service unless it is early in the morning. what I hate the most was their reaction to keeping customers safe from fraud and being actually helpful. Literally once I called them and reported a suspicious activity on my card they did nothing that turned out to be a big scam and made me to stop doing business with them for good.

Excellent experience! Great customer service. They are really eager to help you.

Very friendly and eager to assist me. Love this branch

I normally use the branch on Pine Street in downtown Orlando and the customer service. Is awesome