Pinnacle Bank Veterans Dr, Elkhorn

Danielle is professional and courteous, thank you for having her!

Their customer service is amazing. Was not expecting them to be so helpful with my issue. Thank you guys so much! I was sad I had to close my account due to moving away from Nebraska!

Not too thrilled when I sign up for a checking account. They automatically set me up with paper statements (not notifying me that it would cost $5.00 per month for the statements). After I received my first statement I noticed the $5.00 charge. I called them to inform them that I do not need paper statements that I would never look at anyway and to send an E-Statement or no statement at all. They changed that on my account and I asked them if they would reimburse me my $5.00 since I was not notified of the paper statement charge and would not pay $60 per year for that. The gal said she would have to get manager’s approval, put me on hold and 1 minute later came back and said that the manager declined the reimbursement. I was like “really”, it’s $5.00. Again, it’s $5.00 and not that big of a deal - but, the general concept is customer service - which doesn’t seem like they care about their reputation. I wouldn’t recommend this bank for that purpose alone. Hope that manager has a nice $5.00 footling on my $5.00 they took of mine!