Overland Bond & Investment Corporation W Fullerton Ave, Chicago

Highly recommend not doing business with this company. They are rude, they never want to transfer you to a supervisor, they hang up in your face, if you come short on a car note they don’t care, they will stop answering your calls. They had one good worker Carlos who they probably fired for actually caring about ppl and being reasonable. If your already with this company get a voluntary repo which I am in the process of doing. They will try to scare you and stop you but trust me you will still be able to get another car. Or do a trade in with whatever make car you have shop. If you don’t have them already don’t get them! They will also lie and tell you they don’t do voluntary repos which is not true.

This is the most unprofessional place I EVER been to I WILL NEVER TRUST THEM AGAIN there is a guy name berto and he is the worst hangs up on me every time I call cause he does not like me and doesn’t want to deal with me due to me calling him out on his incorrect action and management hasn’t done a thing the cars alone are the worst keep having problems with mine if I can save people money DO NOT DO ANY BUSINESS WITH OVERLAND BOND IF YOU VALUE YOUR MONEY AND WANT GOOD CUSTOMER SERVICE DO NOT COME HERE IVE CALLED AT LEAST 5 TIME AND. HIM HANGING UP IF I CAN GIVE NO STARS I WOULD I SWEAR THEY MAKE MY BLOOD PRESSURE OUT OF CONTROL

So I have been making payments through this company for over a year now, a month after I started making payments to them a representative called me and asked me if I would like to push my payment date back because COVID at the time had caused many places of business to shut down. I was delighted and quickly agreed. A few days later they shut my car off and denied ever calling me or offering me the option of a later payment. That was last year, now here I am a year later, I call in to ask if it’s possible for me to pay my note in 2 weeks instead of this week due to me being behind on bills. Keep in mind I have been making payments on time for over a year. I get told that I need to send in a picture of my check and the bills that I am behind on and that they will then decide whether or not to improve my request.. are you kidding me? They said that they will decide whether or not my check is small enough for me to have more time to pay my car note. I have never had this problem before with any other vehicle that I have had. This company is ridiculous. I’d be able to pay the note if I didn’t have to make repairs to the car that I have with them. This is unacceptable.

First and foremost they don’t believe in managers or supervisor, their employees talk to ppl like they are the ones paying for the car. Refinanced my loan they i gave proof payoff check was sent and I’m currently sitting in my car that’s turned off because they claimed they haven’t received it. On hold with my finance company and then. Oh and their manager called off sick today and he said they have no one in the office for me to talk to. Great! Oh and I’m pregnant and need to go to my doctor’s appointment. Thanks.

EDITED: so I sent over the paperwork and confirmed they received it and they still SHUT OFF MY CAR. Horrible customer service. I liked them because they helped me get a vehicle a few years back but I’ve been trying to update my PAY SCHEDULE for over a week now, I’ve got a new job, sent them new pay stubs, offer letters and no one has gotten back to me, and of course my payment is due this week hence why I’ve been trying to get my updated pay schedule since LAST week, needs better customer service ASAP or they’ll go under fast.

This finance company is horrible. There is no customer service at all and they are ghetto. She was so rude and sarcastic with her answers. I was so shocked. I always stay calm in these situations so I calmly and respectfully asked for a supervisor, and it turned out SHE WAS THE SUPERVISOR. So I asked her to please calm down and eventually asked if I can talk to someone else. She said “Hang up and call again!!!!” At the end of the day you never know what people are going though and as a supervisor of a finance company you should be ashamed of yourself. there will be times when people who faithfully pay on time for years, may go through something or lose someone and have to pay for death expenses, or may simply just not get paid that day and needs ONE day extension. No need to spread negative energy and makes matters worst.

This is the worst company to ever do business with. I have never dealt with such rude and unprofessional people in my life. You left you customers at a disadvantage when you stopped the after hour services. Instead of hiring effective help because your after hours guy would always be sleep and rude to customers. You made you customer suffer. This company need to be put on Ch. 9 investigators reports. Y’all have zero respect for your customers and car Industry looks at this company like scrum. Please be advised that when you pay your vehicle off and try to get a new car somewhere else they will explain to you that it’s just like you still have bad credit when you used a company like overland bond. Creditors think they have basically stole there money back from you and it not a good business gesture. I believe that my car started having issues due to your starter Interrupter. I have had to replace my starter and a sensor for my remote starter which was factory. Nevertheless I have yet to meet anyone that has something good to say about this company. I think you shouldnt be allowed to do business ever again.

Don’t EVER go here. I wish someone would of told me because first off, they overpriced me on a car (2005 Ford Five Hundred) with a high interest rate. Second, they shut my car off if I was even one day late if my check had to be processed through the bank. They gave me a car that had problems with it. Electrical work, tires, & my heated seats didn’t work at ALL (which btw they didn’t even want to answer my phone calls when I told them these issues) and My grandpa passed away that same year when I got the car so I did the best I could with a small part time job with barely 15 hrs a week and so I let them take the car back the following year . 5 years later, they are STILL harassing me for the money when I’m not even working. Just terrible customer service and experience overall. NEVER AGAIN WILL I GO HERE

I financed a vehicle with this company in May of 2021. Two weeks after financing I received a call saying I needed to bring the vehicle back because my financing fell through or I needed a co signer. I did not want a co signer so I brought the car back as requested. I checked my credit and the car loan is still on my report as a open debt. I called the dealership The Car Credit Center and they said I had to call the financing company Overland Bond. I called Overland Bond and was told I had to dispute it with the credit bureau to get it removed. I disputed it and was sent a letter in the mail saying the debt was valid, this was in July of last year. This year I started a new job which is some distance from my house that requires me to get on the bus at 5:00 in the morning so Im back in the market for a new vehicle. I checked my credit again and to my dismay the loan is still on my credit which has prevented me from getting another car because when other banks check my credit it shows I have a open car loan. Everytime I call I get the run around. The car credit center gave me a paper stating that the loan is voided but unfortunately that wasn't good enough for other banks. I was told by other car salesman that you all have the power to have this removed. I did what you all asked me to do now I want you all to do what I'm asking which is to remove this debt.

If I would’ve know I was making a deal with the devil (car dealership & bank) I’ll rather walk until I got whole life n my feet than return to them. Beware just because you can’t get a car now don’t mean you can’t, just walk away now

Every single employee at that company has the most disgusting and lack customer service beyond this world. They don’t have much of any information to help you or give you. They are rude and disrespectful and there is no reason EVERY employee has the same disrespectful attitude. I hate it and wish I NEVER co-signed on a car from these pathetic people

This is my first car. I've had it for 2years, car note is every two weeks which is convenient for me. When I'm short on cash their rarely understanding& unprofessional. They'll literally call & text u everyday as if I print money. My car is in good shape though. Haven't really had problems only minor issues such as oil change and tires. Although I did have an electric problem where my radio went out but easy fix and inexpensive. Should have better representation but hey we can't win it all can we oh & I do not recommend.

I had an issue with my bank account( someone used my card and stole all my money). So the bank cancelled my card and gave me a refund but this is one of those online banks so when they did that my whole account is frozen. I couldn't send money to anyone or nothing. So i called them to explain my situation to them and they told me to send them paperwork from the bank saying that's what happened. I also sent them paperwork saying how long it was going to be for my new card to arrive and once my card arrives then everything will reactive. But overland bond customers service told me that my car payment was still do on time and that someone stilling all my money was not a good enough issues for them to hold off until my card comes through the mail. So I asked to talk to a supervisor/or management. They told me they were not there. So I called the next day and ask to speak to a supervisor and they told me they were the supervisor and that he had to check somethings out on my account and he was going to give me a call back he never did so i called back 4hr later and i asked to speak to him again and a customer service rep told me that the guy i was talking to before was not a supervisor so i asked he if I could speak to one and guess what they still was not in the office. All I wanted was for an extension to the card with my money returned to it already get shipped to me. I even showed them the money was back on the card i just had to wait for it. But they did not give me an extension and the suck for it. Plus not to mention i had this car with them for almost a year so obviously my payment are paid up to date but this ONE or my car would've been powered off. Please please avoid making deals with the devil. That's all they are. If someone tells you to Finance your car with them run do not look back at all.

Do not, I repeat... DO NOT LEASE WITH THEM!!! They will not help you in any way, shape, or form when it comes to any issues you may have with your car and or car payment! There are other places you can go besides them if you want a good car and honest company! If you someone recommends overland bond, get as far away from them as possible because they’re setting you up for dissatisfaction, disappointment, and failure! I hope this post saves someone from making the mistake I did!

DO NOT FINANCE WITH THIS COMPANY!!! TERRIBLE! Not a care in the world for people dealing with COVID-19... they don’t care about you! Even if you’re a person such as myself who has been paying them ON TIME for the last 8 years! financing 2 cars now, and they have had no problems out of me! I needed ONE extension on my payment and they tell me they can’t do it! DO NOT, I repeat, DO NO FINANCE with this company!!