Orr Nissan East Se 15th St, Del City

Best experience I have ever had at a car dealership. Chris my salesman and the finance guy (I can’t remember his name) we’re very great. We were in and out from start to finish in what felt like 2 hours maybe. Such an easy and laid back process. Nothing seemed forced or uncomfortable. Got extra warranties just because we liked how everything was there. Definitely would recommend to others over any other dealership I’ve been too.

Great service. Great customer service painless to get a new car which I thought I could never have, but I got one. Me with a new car I'm still trying to rap my head around that. If I get another car it will be from this place.

I had an, all together, wonderful experience with it being my first time to ever deal with a major dealership. Marry, here at this location, made me feel welcomed and confident in getting approved to be placed in a vehicle that was not only reliable but also low on mileage. I really appreciate Orr Nissan East and everyone involved with the establishment. Especially Miss Marry ‼️

Great overall experience. Many employees went above and beyond to make my sales experience the best ever. The premium amenities provided were great. The coffee machine is unreal. Colton and Nicole are amazing. Thanks for everything ORR Nissan East! Oh and they have the best Sales Managers

They did my oil change very efficiently and I was in and out in no time. Very satisfied with my visit. Judah was very polite, professional, efficient, knowledgeable, and just all around extremely helpful. He answered all our questions and was a delight to speak to. All in all he made my experience wonderful.

Chris and the whole financing team was amazing!!! I have already told many friends of my experience and hope to come back one day when I am needing a second car. Thank you again to everyone that helped me. Even the lady at the snack bar was so nice and pleasant to talk to. She helped me find something I could eat knowing my blood sugar was low and couldnt have anything sweet.

Arlene Ramirez was my car dealer and she was very nice and welcoming! She didn’t make things hard for us and made sure everything was to my liking! A funny person as well… she’s not hard to get along with and will make sure you go home with a smile on your face.

Michael Dean was AMAZING. He listened to my wants and needs and delivered 100% and beyond. After I let him know what I was looking for, what I needed as a single mother of two, what I wanted to be happy with my decision, he took care of the rest! He was very professional from beginning to end and even after to sale was done! THANK YOU MICHAEL DEAN AND ORR NISSAN EAST!

I came to the dealership frustrated upset and Arlene Ramirez saw me and asked me how my day was she made me feel so welcomed and made me feel like I was going to get a great deal turned out she got me out of my car that was falling apart and i still owed money on and got me into a Brand new 2022 Nissan Altima, not only is my car payment low but I put very LITTLE DOWN ALMOST NOTHING! I recommend every one that needs help with a car to come and see Arlene she made sure that I left with a deal I could afford and be comfortable with and a brand new car, she wasn’t pushy or aggressive to sell she made sure I was happy and made sure she fought every step of the way to get me into a car that I can rely on to make it to work every day! She’s amazing beat dealership I have ever ever been too! My whole family has got a car from her and we will continue to come here and shop with Arlene!

Krissy Alexander is amazing! I highly recommend going to see her if you need to buy a car. It was the best car buying experience we have ever had! We will be coming back and to make another purchase!

Milton was incredible to work with, and made the process as easy as possible and stress free. My co-worker is in the process of buying a car currently and she said "Isn't buying a car such a headache?" and for me personally that was not the case. Milton honestly made the process hassle free and helped with any and all questions.

Sager was wonderful! We told him what we wanted and he was able to make it happen. We so appreciate everything he did for us! All of the rest of the employees were absolutely wonderful, helpful and very professional. Thanks so very much Orr Nissan East for a wonderful first time car buyer!

The staff was very informative, helpful and polite. The amount time from stepping foot on the lot to driving away in my new car was expedient and no way a long drawn out process. Thank you Orr Nissan. 😁

Was by far the best car buying experience I’ve ever had. It was super simple and quick. Sager was a great salesman and was very helpful in answering all of my questions!

This dealer claims they’ll buy your used vehicle back if reselling for 10 % over the initial value yet still can’t beat Carmax or carvanna! Beware they use illegal tactics to get you to purchase extended warranty’s by claiming the lender will lower the interest rate if you buy the warranty! And yes I definitely canceled that warranty and recieve a refund obviously they rushed for payment upon buying the vehicle but stalled to refund the warranty value. Shop around look for honest transparent dealers please!

Milton sold me an amazing car and treated me as if I was the only customer in the building. I loved the service the time it took to get my new car and the people there surpassed my expectations

Terrible experience. Mary promised after we paid on our vehicle for 6 months she would help us into something better. The vehicle we have is very dangerous and we have 4 small kids

Avoid this place at all costs! I took my car there to get it fixed and they charged me $5k for a transmission that wasn't needed and was misdiagnosed. I had to bring it back a total of 3 times before they got it fixed. They wouldn't even refund me the labor for the parts I didn't need. I'm now stuck working an extra job to pay off the unneeded repair.

Wow! Great experience and speedy service! Was in and out and got exactly what and how I wanted it. Thomas was very helpful and to the point, no back and forth. Definitely will be coming here for my future vehicles. Good job guys!

Arlene Ramirez is awesome. We bought a beautiful vehicle. Excellent customer service from every person there. Easy peasy.

I’m very pleased with my purchase. And your girl Krissy was cool as hell and easy to talk too!

I would give zero if I could. But I would not recommend this place at all. They offer all these amenities trying to hide that fact that they will screw you over!! Go literally anywhere else. These people are highly unprofessional, rude and trifling!

Even after the terrible experience I had the last time I bought a vehicle from Orr, since we had already bought 6 cars from them, I decided to give them a try before going to another dealer. I wanted out of the brand new 2021 vehicle I bought 4 months ago so I went in and talked to Mary Keen. I told her exactly what I wanted and didn't get anything I asked for! I said no white vehicles, I got a white vehicle! I said it has to have keyless entry, it does not. I said I wanted to lower my payments, it went down $10. I got out of the 2021 and into a 2018 Nissan Frontier!!! Now you would think that was a terrible experience because I didn't get anything I asked for, and I didn't get a new car, but it was great!!! Mary did not push me or pressure me. When the truck came up in conversation, she went to her boss to try to get the deal done. It didn't work out that night and I walked away, but Mary said she would keep working on it and the next day she called me and offered me a deal I could live with. I got the truck I've been wanting for years and I am ecstatic! The best experience I've had at Orr Nissan East was with female salespeople and Mary specifically. I'm not saying don't deal with the men, but Mary is definitely who you want to work with! Thank you Mary!!!!!!

We called a head of time and spoke to Colton. Told him what we were looking for & he was like I have a few. We were at the car lot in 45 mins. Talked to him about our trade in, and he got the keys to the two we wanted to look at. Drove the 2022 Altima & I was SOLD! We got an amazing trade in on my vehicle and then we were in finance department. Everything went so smooth. We will be back in the future to buy from ORR again.

Minor service, the service dept. Was excellent, good communication very polite. As well as the window tint dept. Excellent job.

Was so great at first. The deal was they would get the windshield fixed . They originally set us up an " Appointment with a glass place. The glass people said the crack was two inches. They told us the windshield would have to be replaced. We were then informed that we would be paying for the fix. After calling and arguing with ( Arlene ) about the windshield, this conversation ended with her saying " then you pay for it " . Totally unprofessional. Finally manage to get them to keep there word they wanted to put in a aftermarket windshield on it. Was unacceptable. After arguing with there " management" and quite a few back and forth phone calls they finally agreed to replace it with the original Mopar windshield it came with . In the end they told us to be there at Orr east and they would have it fixed there bc we did originally ask if we could just take it directly to the place doing it. They were going to take our car , drive across town and then have it fixed at there chosen facility. When they specifically said they would, " have a professional come and do it there . Well after getting the actual name of the company doing it we drove it there and they replaced the windshield. After getting home we noticed something didn't quite look right. After having " communication issues " with the company I got no where. After taking it to a third party that had nothing to gain or lose told me that they put a Mopar windshield on a aftermarket molding or what he called universal molding. He said it was not very smart paying so much for a windshield if your not gonna use Mopar molding . Hello Mopar connects to Mopar not acme molding. He actually said that whoever installed it should make it right but so far nothing but condensation and bad attitudes . Get any problems you have put in writing that they will cover parts and labor also make sure you get specific about each and every piece that connects to the problem. Take a look at the review dates for all there five star reviews.

Went good on the buying process of the deal but on the dealing process was not fully understood and alot was not mentioned when working out a set and final deal with both parties being me didn't know all the information. As well after doing my first few oil changes, the service time for just an oil change took well over 3 hours. Not a very hyped up dealer and just seems to want money and has little care for customer service. Will probably go out of state to buy vehicles period than deal with any in Oklahoma.

Judah is awesome! I arrived just around 7:00 and the service department had me on my way within the hour. Judah let me know what maintenance was due on my vehicle so I could schedule accordingly.

Zero down turned into 100 down... that was fine...then a week later they wanted another 500 down.. ! .. no... we drove that car for a good month for 100 and then Gabe it back and got our 100 back.. thanks Austin and whatever your name was

On April 4th I went in for a car repair came out with a brand new 2022 Nissan Pathfinder my experience was excellent the sales lady that helped me by the name of Arlene Ramirez was so helpful encouraging personable patient and help me get into a car that I did not want LOL she was Heaven Sent to me and my wife Linda Arlene needs to be clone I give her 5 stars she deserves 10 the best experience I've ever had with a salesperson we are overjoyed and I know car thanks to Arlene God bless you always Arlene and thank you so much you make me and my wife Linda very very happy and we needed something to smile about thank you Nissan for employing a person like Arlene Ramirez what I do here post

The staff at Nissan East were awesome!! Best customer care I've experienced in awhile and I certainly appreciate that. Thanks Nissan East!!

Britt and Mary keen are the best people I have ever met they meet and exceed customer expectations they don't force me into anything they let me choose what I want

Judah got it in almost as soon as I arrived, got it out, didn’t try to sell me anything extra. I appreciate that. Car was in for routine maintenance.

We purchased 2 vehicles this time. Very please with the care and attention and support we received from our sales person Milton Conner and the entire staff. We love Orr Nissan Del City Oklahoma

Arlene Ramirez was so amazing in assisting me in finding my new 2021 Nissan kicks!! Not only did I get the price that was in my budget, but I also got free tinting, and 2 years of free oil changes! I had a great experience! Thank you so much.

The guy i spoke with was very friendly he helped me to understand the concerns for my vehicle and gave recommendations on what was most important. I appericated that he was very informative but not pushy. Will certainly be back

Arlene Ramirez is an awesome lady! She made sure my daughter & I were comfortable offered us drinks and snacks. If you are looking for a vehicle Arlene is your gal. I just want to say thank you to Orr Nissan East & Arlene for working hard to get me into a 2021 Nissan Rogue Sport. Thank you ❤️

Arlene Ramirez was excellent and the owner as well. My experience with every single employee I came in contact with was friendly. Thank you for a positive experience.

Service at this location is absolutely amazing very friendly helpful Service staff to walk you through every step of the process, fastest team to get anything fixed within reasonable times. Everyone knows Sales are about selling cars and making money, but with this location they really try to bend over backwards to get you the best deal for you, not them, but the customer, I could name several sales people to refer you too but they always no matter who is working on your next vehicle treat you like family with respect and know your time is very valuable and worth getting you the best deal in OKC!!!

Britt and the Orr Nissan East family was nothing short of AMAZING! I’m so happy with my purchase and definitely will be referring family and friends. Thank you!

Update to my review purchased a 2021 nissian rogue about 6 months ago it’s been a really good vechicle until I hit 17 k and had the oil change they came out with a list of things I needed to fix Apparently every time I bring my vechicle in they weren’t telling me that it needs an alignment every 5k miles and tires rotated witch they could have told me nope they waited till my tires got really low tread and then tell me that I should have been doing alignment and rotateing tires every 5k wish they would just have been true and told me so I could have know. there trying to sell me new tires and alignment after my tires have really low tread who wants to purchase a new car and than have to throw $1000 in stuff that I didn’t need to happen if they would have just told me lol I’ve owned it only 6 months !JUST WHY ! Plus when I came in they where very rude! Lol

The service tech had my battery checked, and although results weren't 100% conclusive, he swapped out my battery with a new one since the Armada was still in warranty. I so much appreciated that. Further, I showed up at 4:30 in the afternoon, and had an appointment at 6pm. They made sure they got me out in time to make that appointment. It was one of the best experiences I've ever had with a car dealership!

My husband and I purchased two vehicles this month. Both times Thomas was our salesmen. He was so kind and directed us in the right direction to accommodate the needs we had. Nathan with finance was direct and straightforward and got us fixed up quickly. By far this was the best experience purchasing a vehicle I’ve had. Highly recommend these guys!

Absolutely love Orr and Michael Dean! We will not buy our cars anywhere else or from anyone else.

Every experience I've had with Orr Nissan East Maintenance has been exemplary. This time around Jacob was kind, helpful, and gave it to me straight. I came in for a routine oil change (most economical by going to the dealer) and he didn't try to push anything on me, but merely recommended that I should think about doing the transmission check-up soon. Dave in finance was very kind as well when I told him that I lost the paperwork on my warrantee and he immediate found my information and gave me a printout. A+ all around.

Online and in person, I spent months trying to find the right used/pre-owned Nissan 370z. A few weeks ago I started visiting with Jennifer Chandler, explained to her what I was looking for in a price range I could afford for the quality of car I was interested in. Without being pushy or too much, Jennifer answered my questions through email and made me feel welcomed to come up and look at a 370z she felt would be up to my standards. (We live 2 hrs away) So last Saturday we did; everything was as she said it would be, I inspected the car without hassle and test drove the vehicle only to find that it exceeded my and my wife's expectations. Any concerns or issues I had questions about Jennifer then introduced me to the GM Robbie, he listened to me, then had service review/go over the Z and fix or reset the tire sensor that indicates it's time for rotation and the other minor questions I had mentioned. While we where signing the paper work Jennifer had my car detailed and ready for me to head home and as I was walking out the door, Robbie came over, made sure I was completely comfortable before I left Fenton's driveway. From beginning to end I was treated with respect and no kidding before I got in the car David Smith ran out and asked me to come back to his office, he had even found a better interest rate for my loan than the one I had brought in myself; he did not have to do that, but took the time to save me even more money on the exact car I wanted. Monday morning as soon as Christian Brothers Automotive opened, I had them preform the pre or in my case post purchase inspection on my Z everything was 100%... As Jennifer said it would be. 4-22-17 UPDATE: I now have my financing set up even made a principal only payment, and checked my Credit Karma, I did not have any unnecessary checks to my credit. Yes David Smith did run my credit, but as we discussed used his knowledge to not beat my credit score to death.

My first experience buying a car with Orr Nissan East was pleasant, however the 2nd time around was not pleasant at all. I was sold a car that already had problems, but when I brought it in to get fixed they suggested that everything was working fine when they sold it to me (I had to pay out of pocket to get the car fixed). I didn't even have the car for a month yet. I was really disappointed in the service center as well, their communication is terrible, they will have your car for days with no updates, time frame on repairs or anything. I suggest you buy a car elsewhere

The easiest car buying experience I’ve ever had thanks to Colton. He helped me with all my questions and suggested the perfect car for my little family. He went out of his way to make sure I was satisfied with my purchase and even added some bonuses to sweeten the deal. We were on limited time and he made the experience fast and easy.

OUTSTANDING! Let me preface this post by saying that I am a retired Marine and have high expectations when it comes to customer service, and when it came to my experience with ORR Nissan East, the entire experience exceeded my expectations. Walking through the door the receptionist had a big smile and was welcoming. I then met a young man named Sager McCrary, who was the sales agent I worked with. BEST sales agent I have ever experienced. His concern and attention was solely with me as a customer. He was personable, honest, and friendly, which are the hallmark of a professional. I would recommend Sager to anyone in the process of buying a new car, especially military and veterans! I then worked directly with the sales manager (I apologize but I cannot remember his name) and told him the price that I was comfortable with and we worked together to get to a point that pleased us both FAST! It wasn't a long drawn out process and there were no secrets or hidden fees. Upfront and Honest! I then dealt with Austin in finance, and again the service was above reproach. He then asked if there was anything else he could do to make my experience better and I just asked if there was any way I could get additional tint added to my windows and he made it happen. The service department had a young lady working at the counter who was super friendly and great to work with! When dropping my car off for the tint work I was greeted by Sager with keys to a loaner, which was him going above and beyond even after the sale. The process was quick and hassle free. Needless to say, my experience was second to none and I WILL be purchasing from Orr Nissan East again! HIGHLY RECOMMEND!

I have always had nothing but the absolute BEST treatment from all the staff at Orr Nissan East. Always VERY helpful every single time I've been there. I wouldn't trust anyone except Orr Nissan East to do maintenance on my truck. THANK YOU for the AWESOME service!!!

Run away! These people ripped us off in the service department. Took them a running truck that needed the brakes fixed. Three weeks later ii get the truck back, and it's overheating and the last cylinder has no compression. Thanks alot Orr Nissan! You people should be ashamed to work there!

Went in for an oil change and tire rotation. Service got me right in as we pulled up. The gentleman who helped me, was very respectful and took care of us.

Have had great experiences, on both vehicles I own. From oil changes, to a water heater, Orr has kept me in the loop with each step, great service, and the prices are on point. Would recommend if you have a Nissan

We were frustrated we spent all day at Eskridge Honda left there very upset. Went to Orr and everything was GREAT! We got a beautiful murano and the sale person josh great salesman ORR thank you for your service we will back to buy more cars in the future. 5 stars !

Sale representative Arlene Ramirez did her thing and got me upgraded. Wonderful experience at ORR Nissan EAST.

Just avoid this place at all costs. They sold me and my husband a lemon did nothing to fix it up before hand. They didnt even air up the tire correctly no bub light no inspections of any sort. Fyi for anyone who reads this it was a ford focus they sold us and they basic played it off like it was a great car. Also if i could pick there worst employee it would be Bret and his wife the con artists that sold us this car that nearly got us killed. I hope this place shuts down and the all lose there jobs.

Best experience I have ever had at a dealership! Colton got me into the car I wanted , didn't pressure me to buy, and was very knowledgeable. It was quick and I was driving off in my brand new car in about an hour and a half. I will definitely be a repeat customer.

I will refer my family and friends to this location. The staff and customer service was so awesome. I did not have to spend my day in the dealership. The quickest process. I was happy with my salesmen, Michael Dean. Austin Griffen in finance was very friendly, kind and explained all paperwork thoroughly. This is an amazing dealership to find the right car. I will come back in a few years. :-) Paulene Carr

Hands down best employee i ever delt with at a dealership got us through the process very smoothly and into a 2020 Dodge Ram . Colton will tell you how it is and help you get into a very great car he is super down to earth.

I had an exceptionally wonderful experience at this dealership. Every single employee I dealt with was extremely pleasant and helpful. They were friendly, knowledgeable and genuinely happy to help me. I was impressed!! Nathan and the cashier Brenda? were so great and I left there feeling so well taken care of. Keep up the good work Orr Nissan. You are one of the best dealerships I've ever been to !!

Krissy Alexander went above and beyond what anyone would think customer service should be . I had fallen and hurt my hip , krissy assured me that she would take care of everything without me physically being at the dealer and that was exactly what she did . She sent me pictures of my new car , my trade was in the shop . She went picked it up she brought me my new car and I signed all my paperwork in less than 20 minutes I was showing off my new 2020 Rogue Sport . Orr Nissan East is outstanding . Finance were great and my payment is actually 50 dollars lower than what I was paying on my 2019 sedan . Thank You Orr Nissan East you’ve not only earned my business but that of my family .

Kiley is very knowledgeable and hardworking sales associate at Orr Nissan. Her proficiency and dedication are one of the major reasons I’ve finished my vehicle search explicitly at Orr Nissan East. A++++

Absolutely amazing. We bought are second car here in less than a year. All of the people here are always super friendly and extremely helpful. Shout out to Mary (sales) and Austin (finance) they were both super friendly and helpful. Mary even went out of her way to watch our son for us while we were doing the paperwork. Also, everyone from different departments like service and used cars came and introduced themselves and were very greatful for our business. Mary spent time paying attention to all the minor details that most dealerships would overlook and made sure that every question we asked was answered. Austin in finance made sure to get us the absolute best deal possible even added a few extras to help us out and look after us. If you are looking for a new or used car, I would definitely recommend stopping by and talking to the fine people at Orr Nissa East, you will be glad that you did, they treat you like family. Thanks Mary and Austin for all your help, you're the greatest.

The service department got me in and were complete within the time limit. They forgot to put in additive I purchased, discovered it and provided it before I left. I totally appreciate their honesty because I would have never known. Glad I can trust them to take care of my needs

Our sales man Miltonnwas the best!! He listened to us and showed us the perfect vehicle for us!! He was super helpful and knowledgeable about the vehicle and didn't try to push something on us. Super happy with the service we received. Austin in finance was very helpful also. Explained everything to the last penny and detail. Thanks Orr Nissan East!!

Be going there over 6 yrs. I use the Automotive Services.. Trevor's run a tight ship.They've all ways been upfront with the repair prices. They operate with integrity. Ask for him or Nathan .

My salesman was Thomas was AMAZING! The best car buying experience of my life. Got exactly the vehicle I wanted with minimal negotiations and superior service overall. I am very pleased already referred a friend a few months ago after a test drive (Veronica Ray) and referred another that should be in soon. I cannot express how happy I am with my new Nissan Rogue Sport and the entire team at Orr Nissan East. Thank you Thomas! I will be sending more folks your way. - Teresa J

This was a very smooth process from the beginning to end. More specifically I would like to high praise my salesman, Edgar Gonzalez. He was helpful and knowledgeable. Thank you for your patience, you are a true professional. Also thanks to everyone at ORR Nissan for my new car!

Britt Keen is amazing! He saw me looking lost & came to my rescue lol. He went above & beyond anything anyone at any other dealership has done to get me in a new vehicle! All of the staff that I interacted with were a joy! I consider myself part of the family now!

I set up an appointment for 9:30 I arrived at 9:34 I apologized and the attendant (Juda) was so kind and thoughtful and responsive to all my questions. I’ve taken my car there for at least 5 or 6 times and he’s Always the same person, knowledgeable, kind, & patient. Overall my experience has been great!!!

Exceptional service every single time I go there!

All I can say is it went really smooth. My service advisor couldn't have been any better. I called for the appointment right when the service department opened my advisor had me come right down. I dropped the car off he called with the repair estimate and also reccomend a few other maintenance items. I approved the repairs and picked the vehicle up the same day. I also have worked in the same industry for 20 plus years and I can confidently say the young man that took care of me was top-notch. For the life of me I can't remember his name. But can say it was a very unique name. The younge man took care of business.

Really shoddy customer service and management! Purchased a 2017 Nissan Pathfinder from Orr Nissan East 2 months ago from Michael Dean. He was awesome, and we were happy until this week, when a bearing went out in the AC fan. This is a known problem for Nissan. There are hundreds of complaints online if you Google it. We took it back to the dealership and they told us it wasn't covered under warranty and would take 3 hours of labor. When I asked them why it would take so long, they told me they would have to completely remove the radiator to be able to get to it. The cost of parts and labor quoted was $910.53 plus tax. Then the service guy said, "If you don't get it replaced, there's a good chance it'll ruin your radiator and you'll have to replace both." I felt like this was a way to manipulate me into rushing into the replacement. I asked to speak to a manager and was led through the store by Thomas Bass who kept making loud snide comments about how "he was the only one working and where is everyone else". I talked to the Orr manager, and he told me there was nothing he could do. We asked about our paperwork, which we still haven't gotten after 2 months!!! He was smarmy about the fan not being under warranty and them not having to fix it. He blamed us for the paperwork issue and said he would look into it, but never got back to us. We left in disgust. I called and talked to Nick, the manager at PEP Boys on Walker, and he told me he could do it for about half that price. I told him I didn't want a Nissan part because of the known design flaw. He got an entirely different part, replaced it in an hour, and charged me $403.75 total. Nick told me the book time to replace the part is 1.7 hours. I would not recommend Nissan Orr East. Michael Dean was a great salesman, but once you drive off the lot, you're on your own.

I had my 2019 PV Serviced for the first time. They had two warranty recalls and took care of it.. The battery was replaced as it was creating a problem. They did a fine professional job. They are on their game!

Everyone in the service dept is so nice. They make you feel special. I had 3 different things done. I thought it would take 3 hours. I was in and out in 1 hour! Keep up the good work.

My experience was amazing! When we pulled up we were able to just look around for a while without anyone running up to us. Our salesman’s Brandon was so sweet and we never felt pressured by him. Brandon and the manager David got us where we wanted to be in price and in the car we wanted. They were very FAST and there was never any back and forth. Austin our finance guy was amazing he went above and beyond staying late getting our paperwork done. The next day I had to run in and sign a couple more papers and to my surprise they had come off the price a little more. I forgot to mention that we went in at 7:30 that evening so everyone stayed late to help us. The team work that I saw there was amazing there was another salesman’s that jumped in and help with getting my car cleaned up and showing me how to work somethings on my car. They really made us feel like they cared about us and they were not just trying to make money. I will definitely go back here for my next car.

Orr Nissan of MWC, OK I want to take a few minutes to describe what most will consider one of the most pleasant car buying experiences I had the pleasure being a part of at your dealership in Midwest City, Ok on Jan 4, 2021. See just a year ago I encountered one of the "worst" and when I say worst I can't emphasize the word enough at David Stanley Jeep in Midwest City when buying my wife her 2020 Jeep Grand Cherokee. I came to your dealership on Jan 3 and was greeted by the most polite young man Thomas Bass. Thomas and I discussed me wanting to buy my 75 year old mother her first brand new car for up and coming birthday. See, my mother has had a hard go at life losing 2 sons and recently a dear niece. As her only surviving son I wanted to do something special for this amazing woman. Thomas Bass and a co-associate salesman Josh both were absolutely tremendous in assisting with the perfect car for my mother. Both gentleman were very knowledgeable regarding the 2020 Nissan SR KICKS my mother test drove. They explained to her all the safety features, the leather upgrade seats the SR model provides along with the amazing Bose speaker system and most of all The Apple Car Play. My mother simply loved the car. As fate would have it we closed the deal on my late brother Rickey's birthday Feb 5. I might add Nathan in finance was truly amazing as well. He explained all the manufacture warranty components, and set my mother up with an additional extended 7/75K mile protection plan, as well as a 2yr no maintenance plan... Kudos to Nathan for putting my mother at ease with a complete new car package she will enjoy for many years. In closing, I have purchased many new cars in my lifetime, most new car negotiations are grueling painful experiences EXCEPT with Orr Nissan, which had truly magnificent staff that was very helpful throughout the entire process. If it were up to me every car dealership serving the public's needs should mirror Orr Nissan's business model of how to represent a product, educate the buyer and close the deal with honesty and integrity. If all dealerships would operate like Orr many car owners would relish the opportunity to sit down as I have done today and express in writing their wonderful car buying experience. Thank You for making my mother smile today:) Respectfully, Tony Ruble Midwest City, Ok

The Nissan staff was extremely nice and fast with my car... the technician was spot on with providing me what I asked for and what I needed. I asked for an oil change - got it and the hazard tire light was on...they even remedy that for me. The young lady who checked me out was equally professional. I definitely had a great experience.

Great experience bought a brand new car no hassle no problem... Landon was my sales rep and he did an awesome job. He was very knowledgable and explained in detail how things operate.. I worked with bill in finance and he did an amazing job and he went above and beyond to help me. This is a great team... I am so glad I went to this location.

Great facility. Clean and neat. Always nice and courteous staff. Convenient location. This is the only Nissan dealership I take my Nissan to for service.. Update 5/17/2021‐‐ Still clean and still has courteous staff. My problem is with the performance being done on my vehicle. Not thoroughly inspecting my vehicle......

Be careful they take advantage of women. They talk fast and move even faster. Especially if you are desperate.

I called the service department to see if I could get an oil change done that day and spoke with Nathan who assured me that they would get me taken care of. When I arrived Nathan took my car into service right away and told me it would be done within the hour even though I caught them in the middle of lunch time and they had other cars they're working on. It was done in about 45 minutes and Nathan also had the missing plastic grommet things replaced that hold together the body of the car by the tire wheel well area. I knew that two tires were already really low on air but forgot to mention it but when I picked up the car he told me about it and that they made all the air the right PSI which I was very happy about. It might have been just an oil changed but I wouldn't take my car anywhere else because I don't want it messed up. I really appreciate the great service Nathan provided. thank you again

Let me start off by saying how awesome this place is! I was in and out in about an hour and a half from approval to finalizing my loan. I picked the exact car I wanted and they made it happen! Thank you to everyone at ORR Nissan for the sweet ride!

Everything went as expected and was reasonably priced. Recommendations were presented before any work is performed.

Best car buying experience ever. Friendly helpful staff. I am in love with my new car. Thomas Bass was super. Made everything quick and painless. Can't say enough about how happy I am.

My husband bought our 2015 Juke in Aug. 2015 when it was Fenton. I brought our Juke in for service through the years when it was Fenton and now Orr. My husband 2005 F-150 transmission went out and we decided not to repair. We decided to buy a new car. That was always our plan when the Juke was paid off to trade the truck in. We had such a good experience the first time and our Juke is such a good car and still is. No problems what so ever. We knew we would be repeat customers. I may not have gotten into the Rogue Sport Platinum I wanted due to our present credit situation but Krissy and the team at Nissan did get us into our new Kicks. We can't be more thrilled with the end result. We will work on our credit so one day, and we will, be back to get that Rouge Sport Platinum or any other car at that time we fancy. Thanks Orr Nissan!

The sales guy, Joshua, was very nice and knowledgeable. He helped me find the perfect car, based on my needs and budget. I left more than satisfied!

I felt like the sales manager/sales person didn’t have too much interest in selling a car. I wanted to trade in my 2019 Altima SR and I wasn’t given much of an option but to return in a year once I’ve paid more on my Altima.

Arlene and the finance manager who helped me went out of their way to be helpful and kind to me. Really cheerful and down-to-earth. They fully explained everything to me and somehow kept the whole transaction fun and positive. This was the ONLY positive experience I've ever had with car sales people, and I won't forget their genuine enthusiasm and their concern for customer satisfaction. I am happy with the car so far, and because of them, I will return here should I ever need to lease a car again. Thanks so much guys

Krissy Alexander is an amazing sales woman!! She was not pushy at all. Greeted my wife and I with a smile and professionalism. Krissy was interested in what we were looking for in a vehicle not just trying to make a sale like most salesman you deal with. She listened and was great at getting us in the vehicle we wanted and was diligent in the negotiations. She was able to get us in the 2021 Rogue Sport with zero down and other incentives. She has stayed in contact with us to make sure that we are satisfied with our purchase. I will definitely recommend friends and family to go see Krissy. She is not just an employee but a true asset to the Orr Nissan East Dealership. Thank you for a very rare GREAT experience of purchasing a vehicle.

We were anxious about meeting the Jan. 31 deadline for the 0% financing and the vehicle shortage problem. Mary & Britt Keen helped greatly, with Mary taking the lead. They were able to assure us that even if the vehicle wasn't immediately available we could count on the financing offer. While preparing for a test drive, they found out the vehicle we wanted had just been purchased by another party. Mary & Britt were quite upset, but it turned out to our advantage. One of the cars coming in within the next 14 days was one that had features I had hoped to get, but were not on the vehicle we had been prepared to buy. We are glad it turned out the way it did and are very happy with having the Keens as our salespeople and friends.

Overall had a great experience. They worked with me, even with my not great credit, and was able to start picking up the pieces of my life again. My salesman Milton was amazing. Couldn't have gotten a better, nicer saleman. Easiest, and best car buying experience I've ever had.

Mike Dean. Nicole, Matt, & Austin was so wonderful. I really appreciate all the help I got from these individuals. This is my second vehicle I have bought from here and I am very pleased. Thank you Micheal Dean for helping me again get into a car. You are a tremendous salesman. I love my 2022 Nissan Sentra. You all is greatly appreciated. Thank you.

Recently bought a car here and everyone was very nice and friendly! Our car dealer, Arlene Ramirez, was patient with us and was such a sweetheart! She did everything she could to make things work well! Definitely would recommend her to others, because she will treat you like a close friend and she was really easy to get along with! 🤗

Easiest car buying experience of my life. Arlene Ramirez was exceptional as my salesperson. I’d give her 10 stars if I could. With post divorce credit and a not so good looking trade in I was in and out within a hour and a half with an amazing car and even with my credit a very reasonable monthly payment.

Colton was extremely friendly, informative and professional. I will refer many people to him when they are in the market for a new vehicle. Thank you all. 5 stars again! I traded my Rogue in for this beautiful Titan Truck. Arlene was great! Everyone is always so nice, Service and Sales. Highly recommend anyone looking for a car to go to ORR Nissan East!!

I wasn’t really expecting to drive out with a new car, however, I was given a deal that I couldn’t refuse. Everything was great, I got exactly the car I wanted, everyone was so nice and respectful & not pushy. By far the best experience buying a car, I will most likely buy another here again.

Great just great. I was there getting my oil changed today and the service department was already awesome. Fair prices. Fast service. Great customer service. But now they have added a snack bar so mom's with small kids who forgot the snacks or ran out will not get stressed or a headache because of an hangry child.

I got both of my cars here and took my mom to get a car here which she did and she loves her car but they said I would get a $200 referral check in the mail and I still haven't gotten anything. I called them and they guy who helped my mom said he would look into and call me back that was over two weeks ago.

Fast and friendly. They take the time to explain everything and get you ok prior to performing maintenance. Nice guys - always happy to see me. This is the ONLY place I go to for car care. Also the ONLY place I will purchase from again.

my sales professional Arlene Ramirez was wonderful. I have never had a sales person make you feel so comfortable and very nice, everyone that i came into contact with during this process was very nice and helpful.

Just purchased a new car and Colton Toth was a great salesman! He helped us program the dash, set the personal options and connect our phones. Going through the whole process of credit and trade-in took less than 2 hours, so that made it pretty easy. We'll definitely go there again. The car selections are better than other dealers we've used in the past.

Arlene Ramirez was outstanding got me in and out I recommend Nissan east a great place for vehicles and the people are pretty cool. Make sure you ask for Arlene the best go to her

The worst experience I’ve ever had. MARY promised if we made payments for 6 months she’d get us into something different, had us drive over an hour today and denier us and then called a manager over and basically laughed in our faces, they put us in a vehicle that is unsafe for my kids and i will be adding photos and videos of how it is when i drive

Came into inquire about the possibility of a new to me car and drove away set for the next 8 years of life. Woo hoo. I'm I debt and now have to keep a job!! No, really, it's a good feeling of independence. Choose Orr. Choose Miss Arlene!

I was able to get my oil change and service during my lunch hour. Have been going to same location for years. Highly recommend them to friends and family.

Just purchase a Nissan NV 2500 an Arlene Ramirez was awesome to work with. Thanks Arlene for making this an enjoyable process. Sales representative to the financial guy David amazing and exceptionally professional. Highly recommend this Dealership!

I moved out here from CA and was very pleased with the service I received when I first brought my vehicle in last year and also please with the service I received this month, plus I was very please with the agent that assisted me in renewing my vehicle service warranty while I was waiting for my vehicle.

My advisor helped out by making sure I got synthetic and not just basic oil.

Best experience ever out all the car dealership I dealt with if your looking to get a new car definitely go here first and ask for miss ARLENE RAMIREZ she is the lady to see cuz she won't let you leave until your driving off in a new car!!! She is awesome and is definitely your go to sale person

Mary Keen was extremely helpful and I thoroughly enjoyed working with her on my recent purchase. I have recommended your dealership and her personally twice since I left on Monday night. I hope my friends and family make it in and are helped just as well as I was! Only thing could have made my experience better would be to include TTL with purchase!

Arlene helped me get exactly what I wanted with no hassle and very quickly! She treated me like family as far as I can tell, and my payments are far better than I expected. Highly recommend this place for anyone needing a car, and I'll be back in the future if need be! Excellent, excellent, excellent!

I had the best experience here at ORR Nissan Brit was very helpful and able to get me in and out in about a hour and a half. Definitely recommend this location!!

I have a lot of things to say about this place!!! I will not ever buy from this place again! This was my first new car ever and this place was horrible! My salesman was super lazy and never got back to me like he said he would! I also had so much trouble with the service department! I got my windows tinted 6 times and there still so many bubbles in it! They also ripped a hole in my seat and tried to blame me, I don’t keep anything in my pockets to rip my seat: They also said they’d have to go through my insurance to fix it. After I through a fit they said she’d have there “fabric” guy patch the whole. Every time I came in; like they told me to he was never there to fix the rip. On top of the horrible tint and lots of hoops I waited HOURS to get my car back. I wouldn’t buy from this dealership! The only good thing I can say about this place was OTHER salesman were very helpful.

My experience was great! Everyone I talked to was friendly and knowledgeable. I even got a car wash and vacuum out of it. Only thing I would recommend that would've made this experience even better is improving the communication. I dropped off my car on a Tues night and never heard from anyone to tell me what issues were discovered or how long I can expect the repairs to take. I had to call three days later to get an update.

I've had the best experience buying from Orr Nissan East. Britt was extremely helpful. I bought a 2015 Ford expedition Limited for my wife. It had a few issues that needed to be worked out so they sent it off to the service department and they gave us another SUV to drive while it was being serviced.

Drove from Lubbock,Texas to dell city,ok cuz they said had a kia niro n wanted to test drive before purchasing n when we got there they said oh it is in other lot n then gave excuse oh it was sold Saturday. And then Mgr said oh we got new one at other lot I said ain't moving till I know for sure it's there; of course when they call other lot to confirm car is there, sales person from other lot said oh its not in yet we haven't received it. Would not recommend this place at all doing the bait n switch on you. Save your time, money, aggravation n go somewhere else.

Being able to make monthly payments on a $1700+ repair bill was a huge relief for us. Because there have been no way we could have payed all of that at one time.

It was good, but was a little disappointed that you don’t have loner cars. They need to check some things on my car but I was going to have to leave it. I couldn’t do that. So now I have to make another appointment so I can leave it😔

I bought a Dodge Journey from Michael Dean the easiest going experience I’ve had in a long time hated to have a car payment but this place made it so easy Thank you guys for an awesome experience

ORR Nissan is one of the best places to go for you car needs. Weather its a new car or some maintenance on your current.

This was the best experience I had with a dealership Arlene Ramirez was determined to get me in a car she did everything she had to do and she did it !!!!!

After going through a couple of dealerships with greedy a-holes and poor kids who didn’t know what they were doing, we went to this one not really expecting to buy, mostly Just to browse and see what they had, ended up not only test driving but by the end of the day driving off the lot with a brand new Kicks. The employees are very friendly, and very knowledgeable about the vehicles while Also being empathetic and listen to what we have to say as well as any concerns we might have. Our saleswoman, Krissy, knew a lot about the vehicles and was very informed about all the features, bells and whistles of the vehicle we bought. Definitely would by from them again, and also would recommend for anyone in the great state of Oklahoma.

By far the worst dealership experience. I will NEVER go back. Nor would I EVER recommend a soul to anyone here. DO NOT DO IT!!

Experience at the dealership was pleasant. My problem is that I bought a $20,000 car with low mileage that was not inspected and serviced mechanically before being sold. I test drove the vehicle twice on consecutive days and heard no strange noises or anything, nor on the first day that I had the vehicle. The second day, however, was when the problem arose. The car started to make a scraping noise while driving at first and then when applying the brakes as well. I took the car to a independent mechanic and was told that the car needed brake pads and rotors. Mind you, this is only in my second day of having the car. So I went back to the dealership on the third day and was told that the car was "sold as" is and any repairs that need to be made are now on me. Instead of just changing out the brake and rotors when they first received the vehicle, it seems as if they lubricated them. Concealing the scraping just long enough to get through a sale. It isn't a coincidence that the brakes and rotors started scraping just two days after having the vehicle. This is something I would expect from a Buy Here Pay Here on side of the road car lot, not a recognized dealership. The experience you have at the dealership is not more important than the actual vehicle that you are spending your money on. For this reason I would not recommend Orr Nissan East as the place to go when shopping for a vehicle.

I was met by the service provider when I pulled up and he provided me an accurate time estimate and discussed recommended services with me. He easily scheduled another appointment for these additional services. He was extremely friendly and helpful.

I had the best service at ORR Nissan East this morning. I went in for an oil change. They serviced my vehicle, the customer service from other employees was amazing and my service tech Jacob was Awesome. Thank you Jacob for your kindness, explaining what you serviced on my vehicle and for your outstanding customer service. I will be back.

Mary Keen was my salesperson- she was patient and was able to work out everything I needed / wanted. I highly recommend this dealership and seek out Mary.

Best experience I've had at a New Car dealership! Sager is an amazing salesman and I would recommend him! He is knowledgeable and explained the process step by step! The team that works there are amazing people as well! They took the time to make sure I had questions (many) questions answered and that I was alright throughout the process! I will definitely be back to purchase another vehicle!

I came with a trade-in, Arlene worked her wonders and I was able to leave with a brand new Nissan without breaking the bank.

The sales rep did an excellent job. She was honest and upfront with me the entire time. Additionally, she was not pushy and had a great overall demeanor. The finance manager was also professional and made us feel at ease.

The 3 Bible Boys always does an amazing job!

The best vehicle buying experience I ever had. Thank you.

I arrived at Orr Nissan with the expectation that I'd get a decent car, however certainly not brand new and furthermore not on the same day. Business was fast, easy and convenient! I appreciate the salesman John Thomas as he went above and beyond to assure I left satisfied!

This was my first visit to this dealership and I was treated like a long-term customer. It was a very pleasant experience.

Josh (salesperson) and Nathan (finance) were absolutely amazing people. Very delightful to work with, went above and beyond with their customer service. Highly recommend if in the market for a new or used car.

Went in to have my oil changes and tires rotates. They recommend that I get my battery serviced so I did. Got home later they day and vehicle would not start. Has to jump it to get it started whichever I never has to do before. Called back up there and told them. They told me to brink it back so they could look at it and I did. They said must be a dead cell in the battery but because I did as recommend they gave me a new battery. I was shocked and elated at the same time. Love that kind of customer service.

Orr Nissan East got me the exact vehicle I wanted. Easiest buying experience I have ever had. The overall experience was wonderful and I got a great deal I couldn’t pass up. I’d highly recommend buying your next vehicle here.

Went in with no intention of buying a vehicle, but sat down with Colton anyway and ended up walking out in a new vehicle. Great customer service and very knowledgeable. 10/10 would recommend.

I was very impressed with all the staff involved. No pressure like most dealerships, loved my salesman, finance gentleman and the manager was great too. Mary was to help me but her husband helped me instead and he just took care of everything and explained everything like features of the car, set my phone up to Bluetooth and explained where the service department is, the waiting room and if I ever need anything to let him know! I've never had such a great experience!

The customer service at Orr east is amazing, we will never go back to Orr west. Everyone was extremely friendly and helpful. The other dealership told me I didn’t have anymore free oil changes and was going to charge me double for all the other maintenance I received. Orr Nissan East has earned my trust completely.

This is the best place to come and get a Nissan vehicle of your choice. They are knowledgeable, kind and will work with you to reach a great deal on the vehicle you are wanting. I refer people here because this Nissan company provides the best services. Thank you Milton Conner for work with me and my brother. My brother loves his new car and started his new job. Milton you are a hero!

I've never had a problem with oars maintenance has a dealership. I dropped mine off today and hopefully I'll pick it up and it will be perfect! Picked it up and maintainace was completed successfully!

Amazing dealership. Helped us get into a new vehicle quick and easy. Polite and friendly to work with. No hidden fees or used-car-salesman tactics. Krissy was our salesperson and she was top of the line!

Britt & Mary have now sold us 7 cars in less than 2 years. They are the reason we keep coming back! They are personable, really get down to the no-bull**** deal. They don't waste time trying to sell you something you don't want. They follow-up to make sure you're happy, and if you're not...they do what they can until you are! As long as the Keen team are at Orr Nissan East, we will be continued customers for a long time!

Great service & friendly staff! They did everything they could to get me into a brand new car!

Michael Dean was awesome. Best car buying experience at Orr!

The friendliness and professionalism was top notch! The service CSR was very welcoming and honest about price and what needs done. They were accommodating and great communicators when it came time of completion. The lot was clean as well as the sales floor. Everyone looked inviting and easy to talk to! Love my experience there!

The best experience I have ever had with a car dealership/ service department!

I had a horrible experience with my previous car at a different place and was so scared about this time. I met with Britt a couple times and he made me feel so at ease. I finally made the commitment to buy and came in and spoke with Mary in finance and had she made everything so easy! I couldn't imagine a better experience than this!! As long as Britt and Mary are a part of this team i will forever be part of the Orr Nissan family!!!

Like any other car dealership they said they'd help me get the best deal but in the end it didn't work out the salesman was upfront and professional. I'd recommend this dealership to anyone who's looking for a new Nissan.

I had to come in and get my oil changed. The men in the service department were so nice and polite. The service didn't take any time at all. It was a wonderful experience.

My salesman Thomas was awesome! My wife and I came in and we were in and out in about an hour. And that was including a test drive! We had gone somewhere else and sat 2 and a half hours and still hadn't finished the paperwork. Finance was completely explained and I left feeling heard and completely satisfied with my purchase. I would definitely recommend ORR Nissan East! Will refer anyone looking for a new vehicle!

The salesman named Britt lied to me I drove 150 miles for nothing and now I got to drive150 miles back in this old van this place is lies all the way around I will never buy a car from them or none of my family will either

Very professional and quick at making my spare key. Reprogrammed both keys for security.

We were first time buyers and Colton went out of his way to insure that we had an amazing experience. Very impressive!! We loved the fact that they were open and upfront with everything. They made you feel very comfortable. Colton the salesman makes sure you get exactly what you are wanting and Austin in finance was very thorough and made you feel right at home. I would highly recommend this place

It was amazing! All the staff we met were amazing. It was an interaction that was a God led experience, it was meant to be. I can't explain it any other way and I am so grateful to Him. Landon was great; his attitude, his patience; he led us to my beautiful "new car", my FIRST ever! He was authentic, he didn't have an agenda, other than helping me to find the best deal! Nathan completed it, as he closed the deal. It was the best experience I have ever had! You should be proud! Thank you, I am shouting, not only about the goodness of God, I am also shouting about my experience with Orr! Keep up the good work, you truly put people first!

I would give you 0.0 if i could. You tried to charge me $1000.00 dollars to replace a $69.00 cooling fan that another mechanic charged me $100 to install. I would flee with my car if you want to not be fleeced.

Britt and Mary Keen are the people to see. We have always had pushy sales people at other dealerships. I had tried at other dealerships and got denied. Britt talked to me throughout the whole day. He understood our issues . He made it work. His wife Mary is amazing. Our little one took to her so well, she let him help out when it came to picking out the colors of the car. This was one of the easiest sales I have ever done with any dealership. They don’t push they are honest. I highly recommend this dealership and I highly recommend going and talking to Britt and Mary. You won’t be sorry. 💚💚💚 We love our cars. We are now officially Nissan people !!!

I was pleasantly surprised with the great customer service we were given. I was informed and kept in the loop during the buying process. Michael Dean allowed me and my husband to shop while guiding us when needed. Super nice guy. Matt (Finance Manager) came in to assist with any apprehension we may have had. Again, it was an all around amazing experience and we are both extremely grateful to Orr Nissan's team.

Great service, not too pushy the way most other dealerships are, yet very professional. I would like to thank Nicole Beeler especially. She took her time and listened to my needs, and found me the perfect vehicle. There were a few different options, due to the fact that they have a wide variety of inventory in stock. I will definitely be back for my next auto purchase, and I definitely recommend everyone to stop in, if in the market for a quality great vehicle. Trust me, you all will thank me after driving off the lot.

Krissy was absolutely extraordinary! She demonstrated knowledge of the vehicles and a sense of no pressure sales. Krissy went the extra mile to see we were happy with our new Titan. Thanks Krissy!

The best car buying experience that I have had. My husband and I got exactly what we wanted and we were not there all day like other dealerships. Kudos to our salesman Joshua and David in the finance dept. I highly recommend Orr Nissan East!!

My most recent experience was fantastic little wait time but well worth it I will continue a business relationship with them

I get my maintenance done at Orr Nissan East. They are always polite and respectful. Top Notch!! Even though I got my Nissan Leaf elsewhere, they are awesome about letting me use their EV charger. Great Business, That's why I get all my maintenance here.

I worked with John Shack to get a new vehicle and he helped me immensely. I worked with Austin in financing and he was able to get me a better interest rate than I was originally being given. The staff were all patient and respectful. I had a great experience and would recommend John to anyone wanting to get a vehicle. He also does magic and entertained my two children and I with that while waiting. All my questions were answered and I have been contacted several times to ensure I am satisfied with the car and their service.

My experience was very easy going, I came in with little to no expectations but was blown away by the customer service and genuine kindness by all employees. Everyone went beyond their required duties to make this a great experience. Dean got me into a 2019 something I didn’t think possible. This was my first car and I definitely won’t forget it.

My wife and I went in to purchase a car. When we got there we were assisted immediately. Mike was great when it came to the purchase! He really worked with us. I have been to a lot of places where the process wasn’t as easy, this was the exact opposite, quick and seamless! Thanks again Mike!

Great got new car great today Colton was awesome

Waited for ten minutes without even being acknowledged by staff, even though several made eye contact with me. No big deal there's several other Nissan dealerships I can take my car too to be serviced

**** BEWARE**** This was the worst customer service that I have ever had in my entire life. My car was having issues with starting and had went into limp mode when I had it towed to this dealership. Limp Mode defined- “When the engine or transmission control unit has recognized a serious faulty value from the engine or transmission, the car will go into limp mode. The limp mode does often reduce the power and limit the RPM of the engine so you can drive your car to a workshop without damaging the engine”. So instead of fixing my starting issue they focused on an acceleration issue. The reason my car was not accelerating was due to limp mode. They told me if I got a valve body assembly and an external cooler for $2,656 that it was fix my issue and my car would be operational and not have the issue of not starting. I was very hesitant, but was pressured into getting the work because I was told my car would still not accelerate. Which was a lie, because by this point my car was out of limp mode, but they inspect or drive the car. During this time I was never provided printed out diagnostic results showing what my problem was. So while I was paying for the $2,656 I was told because I got the external cooler for the transmission(in addition to the Valve Body Assembly) that if I had issues with my car I would be able to come in and they would take care of it. However, 3 days after I left the dealership my car would not start. I called the Service Manager and he was instantly rude and not helpful. He stated, “ I guess you could bring it here and we could look at it. I had my car towed there again at 6:55 a.m in the morning and did not leave until after 12:30 p.m. After I waited all that time I was told that there was nothing they could do, and that it might be my battery. However, I took my battery to the auto car part store where I brought it from while my car was at this dealership and after I left. The battery tested good both times. So it is not my battery. All I wanted was for them to make it right and do a complete diagnostic check and to figure out why my car would not start. They refused and told me, “ you seem intelligent and should be understanding what I’m telling you”. I was treated rudely and patronized. I wonder why I was being treated like this when I saw them treating their other customers with respect and dignity. I was not belligerent and did not have an attitude, and even reached out to the Sale Manager and he was not very helpful either. My issue is still not resolved and now I have to go to another service center to get my car fixed even though I’m out of $2,656. Don’t let their nice smile and kind words at first trick you into letting them misdiagnose your car and not rectifying that issue when you inform them it’s still continuing.

This will be the first time I have written a positive review regarding a dealership. I have purchased many cars, trucks, boats, etc. in my time. I have dealt with Service departments just as much. I know the ends and outs of how these operations work. They are there to make money, like most of us. However, I would like to take this opportunity to say that during my recent dealings with Fenton Nissan East, I was pleasantly surprised at the professional, friendly, knowledgeable staff that Fenton Nissan East employed. From the moment I entered the Service Department, I was greeted by smiling, courteous employees, who made me feel important and heard. I was quickly met by a young man, the Service Advisor, Cody. This young man was very knowledgeable and professional. He did not rush or try and pressure me into purchasing things that I may or may not need. He was clear, upfront and offered his opinion and listened to mine. In this day and time it is a pleasure to do business with a company that hires caring, knowledgeable professionals who care about the customer and the company they work for. I will and have referred family and friends to Fenton Nissan East.

Judah was great. I just think Nissans in general aren’t the most reliable. This is the second Nissan I’ve owned and they’ve both had issues. My entire transmission went out in my 2015 rogue at 5 years/95,000 and even though I performed all required maintenance at the required times, Nissan was only willing to pay half. I would not buy another Nissan.

Go see Colten Toth at Orr Nissan east! We showed up 30 minutes before close and told him what we’d like to pay and the exact car we want. He made it happen at a price we felt good about and stayed late to make the deal happen. This was one of the best experiences we have had buying a vehicle, and we have bought a lot. Go to Nissan East and ask for Colten, you won’t be disappointed.

The staff, from salesman to manager to finances, all made the process very smooth and quick. I was treated with respect and kindness, which I really appreciate.