One Detroit Credit Union Woodward Ave, Highland Park

My girls at the mack and alter location keep me on my feet everytime! Fast friendly and excellent help!

Absolutely horrible. You can never speak to anyone. You call the customer service number it tell you they have a high call volume and then send you to a voicemail where the mailbox is full or if they do answer the phone they are rude and nasty. Don't waste your time.

I was charged close to $250 in overdraft fees due to pending transactions I was unaware of because it was over the weekend. There's no grace period where you can bring your account current without being charged. I only spent $58 between 6 transactions and was charged 31 bucks every time. Now I have a -275 balance. They should really be ashamed.

I been a member since 2015. I have been impressed by their products and services from the very beginning. After acquiring the account I was able to refinance my car using Refi My Ride. Recieved nice loans, Consolidate bills, notary services, and much more. The best service I recirece was the personal attention that each one gave. The representatives acknowledge us by name names as we walked through the door and had knowledge of our personal situations. I missed the old crew from Highland Park Kelly, Yvonne, Darryl and the others toname a few.missed but not forgotten. God bless each of you.

Very unprofessional! The tellers did not greet me because they were too busy gossiping about a fellow teller and texting. When customers came in there was no discretion when it came to their personal financial situations. Absolutely disgraceful

I have been with One Detroit CU for 5 years. They have always met my needs. The staff is always pleasant and professional. The location is clean and safe.

My people there take good care of me! My credit is not the greatest, but when you need a loan, they will work with you! I've had 3 loans so far!!! Been a member since 2015. The best credit union that I've dealt with thus far!!! 👍

Horrible service i filed they put wrong info for deposit but had the right acct & routing number so now money is lost call them for help all they say is call the irs they did what they was paid for. $370 just to file papers never again. They wouldn't even give me my right deposit amounts for the bank to even trace the check to see off they even sent it back. Could of paid $82 on H&R & did it myself but I wouldnt recommend them to nobody and yes this was my first time filling with them & yes my return got accepted its just lost money I HAVE TOO FIND

THE WORST EXPERIENCE EVER!!! DO NOT GET AN ACCOUNT HERE!!!! I am a fluid public transportation rider and require to travel with my backpack that carries my papers, take home work and maybe travel size accessories. I tried to enter into the bank and was halted through the metal detectors resisting me from entry. A voice over the microphone shouted "empty your pockets and go back through the metal detectors" then I was asked to do it twice more. After finally being released from the middle entry I was then drastically approached and asked to leave my backpack at the front desk because I know better and their bank doesn't allow backpacks. She asked me if I had an account I told her "I was interested untill being seized at the door, she then asked do I have proper ID, before I could respond she answered the phone and held her finger up. I just walked out because all the employees were looking at me in terror because I had a backpack. I understand living in caution because Detroit is a city where you have to be careful but if you're that fearful then you're just as scary as a criminal. I will be more considerate of my backpack when traveling however being treated as a threat because of my attire is uncomfortable to go through as a customer.

I feel like I'm walking into a prison when going to this Branch. You have to wait until the light turns green before they let you in. Fax a letter to their board with no response. Went into the branch on a Saturday to ask account representative about the letter. Was told I have to call a department that's only open while I'm at work.