New York Life Insurance Company Madison Ave, New York

Noticed my elderly immigrant parents NY Life whole insurance policy was still being charged when payments should have stopped. The agent, who spoke the same language as my parents, said it was due to the pandemic that he didn’t have this in place or made contact with my parents. He also said that what was done cannot be undone because he has to go into the office when specific people are there, but he hasn’t gone to the office in a long time and that my parents fully understand what the “agreement” says….I was actually calling him to get clarification because they didn’t know. The value on the “products” sold to my parents are well below what they have paid to date. Payments will now stop as they should have been done earlier. I’m not stopping here. I am also going to gather the paperwork and history to see how this can be legally done.

We've carried AARP New York Life Insurance for my Mother for her burial expenses for many years now. My Mother finally passed away a few weeks ago after a long battle with Dementia. We had to use a Credit Card to pay for her Funeral Expenses assuming that NY Life/AARP would be right behind us and reimburse us promptly. Instead here we are 4 weeks later, playing phone games and getting promises from John Hughes, Tampa District Claims Manager, that our check will be overnighted, after initially issuing the check to the wrong address. We've been playing this game for days now. Each day we are being charged more interest on our Credit Card as we wait for this check to arrive. I am beyond upset. My wife has hives knowing that we will be paying much more out of pocket (which we do not have), because of New York Life Insurance/AARP's inept lack of caring in what should be a simple transaction. Your company certainly did a good job cashing our premium check each month. Now that it's time to receive our payout, there is no help, no assistance, no check. I am disgusted. To anyone reading this who is choosing a Life Insurance plan, choose your plan wisely. Pick a company that has good reviews and that has empathy for their Customers.

This company is a mess. Maybe their actions are legal but they certainly arn't ethical. Two examples. When my father-in-law passed away, the agent was at the house the next day trying to talk the 90 year old widow into using the insurance for 10 year investment without the ability for withdrawals and no promise of interest rate after the first year. ..... Nice Guys!.... Next, I had an insurance policy that I canceled but they continued to make withdrawls from my bank account! I contacted them and was told they sold the policy to another company and continued to bill me. WTF. Even better, they wouldn't refund the mony taken from my account because ...wait for it.... they said it wasnt their policy anymore. Do yourself a favor and find another company.

Beautiful, Cass Gilbert-designed skyscraper on Madison Square Park. The building is particularly stunning at night, when the crown is illuminated.

I visited here for a STEM Career Day event. The staff was helpful and well presented.

I am so proud to be an employee of New York Life.

I work here so take this review as you will. I have worked for this firm and another, I have to say great place to work, very ethical company and they treat their employees in a amazing way in which sometimes I am always stunned. If you have a chance to work here, I would take it. They will change your view on Financial Firms.

If policy is cancelled without proper documentation (a letter from policy owner), the company continues deduct premium from bank account automatically. Contact an agency office or agent directly to prepare proper documentation.

I been with the New York Life for a decade. Great company and a wonderful career.

Subway was very pretty until we got to the train. Not so good aftwr that