NBT Bank Brooklyn St, Carbondale

Don't use their ATM to deposit money! When it breaks and keeps your money, it is your problem to fix. The account holder must come in person to file a discrepancy. So hopefully you don't work and can take time out of your day to fix your account because of a problem their equipment caused. Also keep in mind they only reconcile their ATM once a week as well. Thank goodness their customer service (800 #) seems far more capable and are more willing to help and assist. This is why people use credit unions not banks. If you don't know the difference, do your research! This branch could certainly use some retraining in customer service and trying to assist the customer. The first rule of customer service is to tell the customer what you can do not what you cannot do. Shameful experience.

Great bank. They do a great job holding and storing my money.

Im overjoyed with this branch. My Debit card was hit on a thursday night at 10pm and by 8am friday i had a call from the fraud line. Never have i ever experienced this before i usually have to try and use my card to find out it was hit. However i called the branch and they said to come in and would issue me a new card thinking that meant they would take my information and send me one in the mail. NOPE! Within 30 mins i walked out with a new card in hand. Thank god because i was worried and nervous i wouldnt have any way to use it this weekend. I LOVE this BANK and would highly reccomend.