Mountain America Credit Union S State St, Salt Lake City

There isn’t any point in making an appointment online because you will have to wait for a while anyways. However, their workers are great. Elijah Garner helped me and he was fantastic to work with. He was easy going and straight to the point and really helped me pick out the best options for me. He even sent me a personalized email a few days later making sure everything was fine with my new cards. I would definitely recommend getting help from Elijah if you can.

They didn't want to help me out with a cash advance like I have gotten helped with before. But it's not like I haven't done it before. I have, they said we can't do that for you. I walked out of there so upset and just frustrated. And confused. This happened on a Saturday just before they closed too. You guys should do better than this. Thanks for the disappointment. I have to go to another branch that will want to help.

I will never have used a bank account with Big Banking again! This Mountan team is great and I have never ran into any issues. Especially when I took out a loan for The Incident. I have no complaints and am happy to Support

Bank teller with short, spiky blond hair was so kind to me I nearly cried. Helped me change the name on my account and card quickly and painlessly. Didn't even mind waiting in line for 30 mins on a Monday morning.

If I could give this bank a -5 stars I would, but sence I can't I'll just say that they have changed me on many occasions unjustly with no remorse. I will be going too a different bank and would recommend the same for everyone else #banks are theaves, especially this one

If you are looking to speak to a person at a desk, space out about 1-2 hours to sit in a chair waiting. Very unsatisfied and will return to my local Woods Cross branch from now on

My experience with MACU has been good. No complaints here.

I went in to get my card replaced. They replaced it very quickly! Right after, I asked about applying for a credit card, and they were able to get me signed up right away. This is the first time I’ve been to this branch I will more than likely come back (:

I love my branch! Every time I go there to wire or to get something Notarize, make a loan. Everyone there is so professional, kind, welcoming, so helpful, and if they can’t help they find someone who can.. my branch ROCKS!!

Every single thing about my experience applying for a MACU loan was dismal. Weeks went by without communication. I visited the branch to complain and was assured by the manager and in-bank loan rep they'd look into it. That day the loan officer sent me an email that he was "too inundated" to communicate with applicants and because he was so busy it "put a strain on some of his applications." After a 1 day flurry of emails, complete black hole silence again. I do not believe it should take 7 weeks to approve or deny a simple loan application. I do not believe the burden of communication should rest entirely on the customer because MACU employees are too busy or too unsupported to provide basic customer support. MACU failed completely to deliver their advertised "Placing Members First."

Have not had the best experience with this credit union. Not only do they only provide services on a biased basis but they are incredibly rude and not professional of helping me when issues arose with a claim of identity theft. The guy in the front, Lena, not only was the one who told me that they will and only provide refunds for the atm fees charged by other financial institutions to those members they chose. He said, “ we have the right to only provide to those members that have a certain amount of money and no issues on their accounts.” This was for a $2.00 charge that they charged me for a statement fee. A STATEMENT FEE? Thanks for all the additional stress during an already stressful time.

They have always done what they can to help and got me out of a pinch multiple times. They will work with you to keep your account open and continue business with them. Helped boost my credit and give helpful information to keep my score up. Would highly recommend to any person young or otherwise if you are just getting started in the credit world.

This credit union needs to hire more experienced tellers. They also should make them full time and give them benefits. I can't believe the turnover rate. I also can't believe that it's Tuesday and I am still having to wait in line. If you need to take care of anything you might as well get in your car and drive to a branch, if not you will be on hold forever. Then they will tell you that they can help you. This is unacceptable. I will be shopping a new financial institution soon.

In need of updated computer systems so that business can be completed via email and text. For example, they need to talk with you on the phone before they can pull a credit report…sounds antiquated to me. They only know how to use the phone and meet in person here. Every time I email them they call me back, not reply to my email. I have excellent credit and income, but somehow I have to do all the work to get a loan — make it easy MACU.

I opened the checking and savings account over the phone took my ID in on my break from work, I was literally out of there in 20 minutes. Elijah helped me and also told me they could refinance my car did the paperwork after I left and I signed it online. It was the best experience I have ever had banking.

Maria and Chase were amazing at the State Street location. They were fast and professional. They helped us out with our small business needs and we couldn’t be happier.

I used to love this place. But they have been messing up like crazy. I have a small business. And every time it comes to paychecks they always have a issue. Today's lovely excuse is there wasn't enough money in the account. Witch there definitely is. And when I had them talk to the manager. He had some lame excuse the the numbers looked like a old account. So it didn't go through. I really don't know how much more I can handle with this place. It something new every time.

MACU is The definition of over promising and under delivering. 0 accountably for there actions. Though I’m assured this is a isolated event, that does not negate the fact it happened. 10 of 10 would not recommend just go into your local bank and work with them.

Customer service cannot be beat, even through the phone. I have had multiple great experiences.

Is it common practice at this location to turn away people who have been waiting at the drive-up? When I arrived, the drive-up lane had the OPEN sign lit up. 6:00 came around (closing time) while I was waiting in line, so the teller shut the window and told me they were closed. Common courtesy in business is that you finish helping the people who were already there before closing time.

I've banked with Z, WF, K and Ch... All of them pale in comparison to MACU. MACU is great in every way. No fees. Very helpful. Courteous. Available. Clean. Convenient. I highly recommend opening an account. It's changed my financial life for the better!

Pre-covid, in-person they were quite helpful. I've been waiting a week for a return call. This has my experience with the last few interactions with Mountain America Credit Union in general. No one will return my call. Used to be great.

Literally the worst financial institution doesn't even deserve 1 star. Horrible employees & customer service is the worst. Seriously do not open accounts here unless you want to experience the worst financial help & you can come here if you want the worst experience ever. The employee literally sitting around not doing anything besides talking about their personal lives in the lobby/teller area , no one greets you. Just plain the worst experience ever.