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Credit union

Mountain America Credit Union State St, Murray

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4.2
Closed
Wednesday9AM–6PM

+1 801-545-7000

https://www.macu.com/Branch-Locations/UT/Murray/Murray-Branch/0044

5899 State St, Murray, UT 84107, United States

Apply Online

    Services

    • Retirement Planning
    • Auto Loan Financing
    • Mortgage Financing

    Mountain America Credit Union Reviews

    J

    JO ANN BATCHELLER
    5

    Have never been to this Branch before. I was Pleasantly Surprised by the Very Friendly Staff, the Clean and Tidy Lobby and the Atmosphere of the place. I was in and out in less than 10 min.

    Response from the owner

    Thanks for the great review, Jo Ann!

    t

    the cleaner
    1

    Do not get a mortgage or refinance with mountain America. Long story short I dont know how they stay in business. I hope the couple good employees they have move on to good careers but they have terrible service not the best interest rates and the worst underwriters ever.

    Response from the owner

    Hi Cleaner, we're deeply sorry for the negative experience you recently had with our mortgage process. We'd love to learn more about your situation so we can assist as well as improve. Please email us at [email protected] with any additional details you'd like to share and we'll have a team member reach out to you as soon as possible. Thanks!

    M

    Melisa Eskelson
    1

    We’ve been members for a while, great service until now. Today more than half are closed on Saturday terrible move Mountain America!!! You’ll be loosing more business this way!

    Response from the owner

    Hi, Melisa! We’re sorry for the inconvenience this has caused you! Thanks for taking the time to leave a review. We appreciate your feedback and will be sure to pass it on to our team to see what we can do to better improve this experience. If you have additional feedback, please email us at [email protected]. Thanks!

    L

    Loren Pettersson
    5

    I came in just to update my address and get a replacement card and the person that helped me was amazing and went the extra mile to help me and update me on many important things. Her name is Evelyn, I would definitely recommend this location solely based on how well her communicative and customer service skills are. I had no idea you could do so much just using the app. I found her and the information to be very helpful. :)

    Response from the owner

    Hi, Loren! We're so happy to hear that Evalee provided you with a wonderful experience and was so helpful. We'll be sure to pass your feedback on to the branch management team so she can receive the recognition she deserves. Thank you for taking the time to write a review and share it with us.

    S

    Sharon Chee
    2

    Usually have a great experience with MACU, but today wasn't so great. Went to the branch on State St because I received a call from the fraud department which I appreciated, although after showing to a rep from the fraud department I was instructed to go to a local branch to have the fraud issue resolved by having to open a whole new account. So by this time is was about 5:30 after speaking to the rep on the phone and I did not want to have to wait until the next business day, but I showed up to the bank with at least 10 minutes, waited in line to get to the teller only to tell me sorry, it's 6pm now and we're closed. You can come back tomorrow to take care of the issue, I'm sorry... I get it, it was closing time and all the reps were with customers, but I only went and left work early because the fraud department had told me to see about getting in sooner than later. All the lady could say was oh I better go lock the doors now. Poor customer service and probably won't be visiting this branch for service.

    Response from the owner

    Hi, Sharon. We're very sorry to learn of your experience and the difficulty this may have caused with you working to resolve the issues with your account. We will be sure to pass this on to our branch management team so that we can make improvements in the future. We apologize and if there is anything we can do to improve your experience in the meantime, please let us know by emailing us directly at [email protected].

    B

    Bradley S. Blinks
    1

    Pulled up to the ATM machine I was kind of in a hurry I needed to deposit this money I put my card in the machine by the time I got my money ready to put it in the machine the machine ate my card I was totally irritated I needed to get that money in the bank had to wait till 9 try to get my card back kind of messed up my whole day

    Response from the owner

    Hi, Bradley. Thanks for taking the time to leave a review. We deeply apologize about the negative experience you had with us. We appreciate your feedback and we'll be sure to share it with our team. If you have any additional feedback, please send an email to [email protected]. Thanks!

    W

    Wesley Goodrich
    5

    Been with MACU ever since takeover from DeseretWest CU. Even transferred my WellsFargo over to MACU. They've been there for me in all times, good and bad, and have always made me come out on top!

    Response from the owner

    Thanks, Wesley! We're glad we can be here for you! We look forward to serving you again soon. Have a great day!

    J

    JoAnna Johannesen
    5

    Mountain America Credit Union cares about everyone. Customers and enen new businesses who are making a difference in the community. MACU is like family to me, there is no financial problem that they can not help me solve.

    Response from the owner

    Thanks so much for sharing your experience with us, JoAnna! We're happy to hear that you love being a part of the Mountain America family!

    J

    J V
    1

    Theresa the manager needs to be more professional. She needs to stop chatting with her friends on the computer . She seems like she only cares about Facebook while been at work.. I totally disappointed with the manager Theresa at that location . I was asking her for a bank statement n she just said sorry we close in 20min n said no . Come back tomorrow . Wow .

    Response from the owner

    Hi, J V. We deeply apologize about the negative experience you had at our branch today. We'd love to hear more about the situation so we can improve. Please send us an email at [email protected] with your contact information and we'll have one of our team members reach out to you as soon as possible. We hope to hear from you soon!

    B

    Broc Martinez
    5

    Marina is the best teller I've ever had she was kind and patient mountain America cherish her.and thank you so much marina

    Response from the owner

    Thanks for sharing your experience with us, Broc! We'll be sure to pass your kind words on to Marina and her team!

    J

    Jenifer Lucero
    5

    I went in and opened a account today. William helped me. All I got to say is he is awesome and I really appreciate it.

    Response from the owner

    Hi, Jenifer! We thrilled to hear about your experience with us. We'll be sure to pass your kind words on to William and his team. We love having you as part of our Mountain America family!

    H

    Hunter Johnson
    5

    Michelle Cline helped me with a loan and was absolutely fantastic through the whole process!!

    Response from the owner

    Thanks for sharing your experience with us, Hunter! We'll be sure to pass your kind words on to Michelle and her team!

    T

    Tosha Coulam
    5

    My husband and I have been with Mountain America for years and we love their customer service! The Murray branch is the one we use most as it’s closest to us. We do a lot of banking almost day to day for my husbands business and I love going there because I’m always seeing familiar faces and I always get an excited hello as the employees seem like old friends. Everyone is always eager to help and never seems like they’re in bad moods and just really enjoy their jobs!

    Response from the owner

    Thanks so much for leaving us a review, Tosha! We're happy to hear that you and your husband have enjoyed your experience at our Murray branch!

    R

    ROBERT JOHNSON
    5

    Mountain America is part of the Moneypass Atm network. The only suggestion join be a part of the Allpoint atm network Also. Will be a member forever. Allpoint atm in CVS and other drugstores. Excellent credit union

    Response from the owner

    Thanks for sharing your thoughts with us, Robert! We'll be sure to pass your feedback on to our team!

    N

    Nathan Salazar
    5

    Mountain America Credit Union has helped me and my family with auto and boat loans when other competitors would not. Every branch employee has been absolutely amazing! They listens and offered suggestions when they new it would help! I will continue to use MACU whenever me or my family needs a loan or help with any financial needs.

    Response from the owner

    Hi Nathan! Thank you for your glowing review. We are thrilled the team has taken such good care of you to help meet you and your family's needs. We look forward to assisting you again!

    E

    Eduardo Zamora
    5

    A couple of weeks ago my wife and I came in the very last minute hoping to finalize getting our car loan. We really needed to get it done that day because we came from a bit aways. We felt really bad coming in so late and we understood if they couldn’t help us. Thankfully, while all the employees were leaving Ashley stayed to help us! She was so nice and patient despite it being her time to go home. We really appreciated her!

    Response from the owner

    Thanks for sharing your experience, Eduardo. We’ll be sure Ashley is recognized for her dedication to helping our members!

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    FAQs

    • 1. How Can I Contact Mountain America Credit Union?

      You can give them a ring by this phone number +1 801-545-7000. Or you can visit their website and submit the application form online.
    • 3. What Kind of Services Can I Obtain From Mountain America Credit Union?

      Mountain America Credit Union gives you a long list of services which include: '
      • Retirement Planning
      • Auto Loan Financing
      • Mortgage Financing
      ' You can get an auto title loan if you have gotten a clear auto title under your name.
    • 5. Is Mountain America Credit Union an Agency or a Lender?

      Mountain America Credit Union is a Credit union. To make things easier, iPaydayLoans allows you to access more than 100+ lenders over the internet. You can secure a personal loan online via our platform even with bad credit.
    • 2. What Is the Address Of Mountain America Credit Union? How Can I Access?

      Mountain America Credit Union is located at 5899 State St, Murray, UT 84107, United States. Just take a look at the map and locate the easiest way to access it.
    • 4. How Can I Apply for Loans at Mountain America Credit Union?

      You can visit their website and submit the application form online. If you are looking for small payday loans over the internet, you can turn to our website for more details.
    • 6. What Can I Do if I Can Not Repay My Loan?

      Kindly communicate with your lender if you are likely to fall behind on the monthly payments. Different lenders have different policies of overdue payment. Please always check the terms before signing the loan agreement.
    • 7. Does Mountain America Credit Union Offer Loans With Bad Credit?

      Yes, but if you want to boost your likelihood of securing a loan with bad credit, we can help you out! Just visit our website to get an installment loan even with bad credit.