Mount Diablo Lending Ygnacio Valley Rd, Walnut Creek

Unreal you have bots call me 40 times and say it's because my credit was pulled !!! I have proof and om about to make a police report for harressment get leads on your own stop trying to bottom feed leads

Awful experience with them. I contacted them, specifically Cody & Ramon, to refinance my mortgage. I had an offer at the time ready to be signed at a notary with another lender, but would like to shop around to see if I may get a better offer. They offered me a very good number that could save me $100 more a month. I stop working with the other lender as I relied on their promise. I submit all the documents they requested. It took 3 weeks!!!! for underwriter to finish her job, then they requested for an appraisal. I told them, you did not send me any official agreement for the promise you gave me on the rate and closing costs! Cody said, everything is good. They did not lock-in my rate!!!!! I said, I will not pay $700 for appraisal if I do not like the numbers you are officially giving me. Anyways, the numbers Cody offered me was 7k higher in closing costs. He said, lender does not give the credit they were giving initially!!! I said, why did not you lock-in the rate and he said, we cannot do that. I return back to my initial broker, he locked-in another rate (immediately !!!) and now I am collecting docs from scratch again for that. I had to pay 2k more for closing costs as well comparing to the loan I was almost done with it 4 weeks ago but gave it up because of these guys!! My suggestion is avoid these stupid companies. They promise just to attract you. They do not care about your loss as they just think about their percentage. Read reviews. I did not do that. You read the review and do not fall in their trap.

BEWARE!! Worst experience ever. Stay away from this company 1. They pre approved us for a loan amount and then rescinded it during the loan process, 3 weeks in. 2. They refused to communicate with us when we had questions.They ( Mason, Paola, Elicia)would not return phone calls/emails. 3. The CEO Ramon would not return calls or emails. 4. 37 days into our loan process and the loan was still in underwriting. Mt. Diablo still didn’t have a closing date for us. Mt Diablo forgot to order certain documents that were needed for underwriting. 5. Day 38 we dropped Mt Diablo and went with another company and closed the loan in 14 days. We have never had dealings with such an inept/ incompetent group of people. Dave and Leah Davidson

I would've given them 0 if I could. Gave me estimates for refinancing over phone that were pretty good. I started the loan application and received Loan estimate that was quite different and expensive from what we discussed. During the 2 days of being with them, I would call them multiple times and email them but rarely got any reply. Would make any customer nervous. Strongly recommend to choose a different company. Glad I went with bettermortgage. Though I'm paying a little more, the process is super smooth and they are very responsive.

Mount Diablo Lending is definitely a 5 star operation! After being contacted by dozens of other lenders my first call with Patrick from Mount Lending left me highly impressed. I was looking to refinance a jumbo loan and also cash out, which is not always easy, but Patrick found the best terms to meet my needs. The process was extremely smooth. I uploaded my documents to their site, and was immediately contacted by Katie (Kathryn Hernandez), who is the most competent and pleasant person I have ever worked with in processing a loan. It was extremely smooth and she immediately responded to any questions I had via email or phone call. From start to finish my loan was closed in 2-3 weeks. To close, the title company sent a very professional notary to my home where I signed all the closing documents in the comfort of my home and at a time that was convenient to me, and the deal was finalized. I will be recommending this lender to my friends and family. They are honest, professional, and highly competent!

I had been shopping around for a mortgage refinance loan for a few months and I had contacted all big and small banks, credit unions and big online lending companies so I had multiple offers by the time we were ready to move forward. Finally we decided to go with Mount Diablo Lending because their follow up and follow through was amazing. Kathryn was on top of it and she made sure all my questions were answered (And I had a lot of them). They never changed rates or terms on me and there were no surprises. They also had the best rate and terms compared to all other lenders including our Credit Union. I am glad I found them and was able to refinance into a much better loan.

I never agreed to be solicited by this company. They have called me 87 times in the past 6 months. 87 TIMES.

13 weeks in and still not closed on a refinance...not for lack of communication on my part either. It's impossible to get anyone to call you back and none of our loan processing team answers emails. Still trying to get this finished since I dont want to eat the appraisal cost but I have no faith in this being executed at this point Edit: Jan 2021 - gave them another shot to make it right and they did. In 2 attempts, I had 1 x 1 star situation (listed above) and the 2nd as a 5 star situation. I'm not sure what the original situation was, maybe just being overwhelmed with applications. but after everything calmed down they did a great job servicing our refinance...so revising to 3 stars to average it out.

They got my phone number and won't stop calling me. It's a live operator and I've asked multiple times to stop. 8 times in less than a day.

Harassment, harassment, harassment... no idea how they got my phone number but they are blowing up my phone... dozens of phone calls... they are of course blocked... harassment....... BAD company, SPAM alert.... BOOOOOOOO this company... SPAM alert

I worked with Ramon and Mount Diablo a few years ago for a refinance and they did great. Went back to them for another refinance and this time has been horrible. I started working with them in Jan 2020 and it is now July and they still have not been able to fulfill their promises. Communication was non-existent and even thought I gave them chance after chance, including getting emails from Ramon saying that he was on it and was going to get this taken care of, I never heard follow up from him or any member of his staff. Avoid if you actually want to get the work done. Now having to start my refi with a whole new company.

I just closed on my loan this month with Mount Diablo. Mount Diablo staff from start to finish were so helpful in answering questions. They stayed true to the loan estimate and quote they provided at the beginning. I was looking to refinance and get the deed in my sole name post divorce and they completely took care of making sure it all was done. They made it easy to review documents and sign. Everyone was super friendly, and it did not feel like they had to sale themselves or bombard me with calls. I appreciated their quick responses to questions and getting me closed within the time frame that they provided me. Under two weeks. I was super pleased and happy with the entire process. Thank you Ramon, Patrick and Kathryn.

Worst experience from a lender. It took 4 months of me initiating communications of where/what was needed to complete the refinance process was. The initial broker that I was assigning provided false information time and time again that led to me getting behind 3 months of payments because “I should be closing by the end of the month”. When mentioned to management I was told I need to be current to continue. That is understood, but not even an apology for negligence from the staff or compensation. Avoid any business if you want to get thing done in a timely manner with communication.

Only if I could rate these guys in negative. Avoid these guys at all cost! Ramon/Mason spoke to me on the phone Friday saying that if I complete their application that day they will offer me the lender credits and rate we discussed on the phone and they will lock the rate on Monday. I completed the application on the same day. Here comes Monday and they sent me the loan estimate which did not have what we had discussed (trying to be sneaky). After I complained, they said they will send me a revised estimate and Ramon will call me that day. Ramon never called. They failed to lock the rate on Monday, then Tuesday, and told me that they will lock the rate on the rate when market is back. When I asked about our verbal contract from Friday, they stopped communicating. They broke our verbal contract, wasted my time, tricked me into completing my application, upload my personal info on their website and ran my credit in bad faith when they could not honor what we agreed upon. I have text messages to support this. Shady business. Stay away. There are many lenders out there. Even if you do business with them, check you loan estimate to make sure it has what you agreed with them. Please also read other reviews with similar horror stories and trust issues with these guys on yelp. They do business as Mount Diablo Lending and Refieligible under the same NMLS ID.

Stay away from these people. I tried to do a refi through them but had to cancel after some shady dealings. I was contacted by a Mason and he gave me a great rate based on my high credit score. He said everything should be a slam dunk and that it would be done within 3 weeks. After a month, I get a message from a Maya saying there was a problem with my refi. Apparently the agent working on my loan wasnt licensed in my state. She offered to re-submit my application, but I told her I did not want to do business with them. They will get reported to the BBB and the AG of California.

It was a pleasure working with Mount Diablo Lending. They were professional and patience. There were some negative items on my credit from 10 years ago that I was not made aware of. Ramon walked me through the process and Jeanine patiently waited for the documents to clarify matters. Hard work and knowledgeable persons made the process quicker and almost seamless.

Initially my partner and I were weary that Mount Diablo Lending could deliver on what they'd offered us, too good to be true was our first thought. We found them in the LA Times Bankrate section which advertises mortgage rates. The rates they offered were a quarter point lower than an offer I'd received from Wells Fargo, my current lender at the time. In addition to being a quarter point lower there were no cost associated with Mount Diablo Lending's offer. Wells Fargo was essentially giving me a rate that was a quarter point higher for $2000 more in cost compared to Mount Diablo Lending. After some due diligence, reading reviews from other people that had previously worked with Mount Diablo Lending we decided to give them a try. Having the experience of refinancing 5-6 times before, never has the process been so smooth and easy. We completed our application online, uploaded our documents and signed all the necessary disclosures online. This company definitely incorporates technology into their process which we greatly appreciated because it made things easier with our busy schedules. Our appraisal went off without a hitch. A week and a half after our initial submission we had our approval and they requested a couple of additional documents, which we provided. A week after that Ramon was calling to inform us the loan was clear to close. Ramon and his team (mainly worked with Tracy) closed our loan in 26 days at a rate and fees we were ecstatic about receiving. Thanks so much Mount Diablo Lending, we will definitely recommend you to all of our friends and family!!

I recently refinanced my home through Mt. Diablo. Due to an non-standard work history the past several years, other lenders had difficulty underwriting the loan. I had no such problem with Mt. Diablo Lending. My experience with Patricia and Ramon and the rest of Mt Diablo team was first rate- they clearly articulated what was needed and completely followed through on all their commitments. They made the whole process fast and stress-free and I would use them again.