Modern Nissan of Winston Salem University Pkwy, Winston Salem

My experience with Modern Nissan was absolutely great and easy going! We were able to purchase the car the same night we visited. Maria Rivera was super friendly and welcoming and extremely helpful through every step of the way to get my new 2022 Nissan Sentra. Being that she has the same car, she was ably to give us reassurance and answer any concerns. She was able to explain everything very well to my parents from start to finish who only speak Spanish and satisfy all the questions we had. The approval and purchase process was simple and the team even gave us an additional care package. Her care was very appreciated as it went far beyond just being at the dealership! This was our first time here but we’ll definitely be a returning customer for my younger brother!

The experience that I had when purchasing my Nissan Rogue at Modern Nissan of Winston Salem was nothing short of Amazing! The sales manager Eric Escobar & the Finance person David Hamilton made buying my car a very pleasant & easy transaction. They were more than fair with my trade amount & the financing offered was better than I could’ve gotten anywhere for a used car. I would highly recommend them to anyone in the market for a New or Used Nissan & I will be returning to them for my future Nissan purchases!

Chris and Nick were awesome! Chris turned a terrible experience with another dealer into an awesome experience. He found my truck in 6 hours and Nick made picking up the truck smooth as silk. David was fantastic too. I didnt want a warranty at all because of the extra cost but after talking through it, i can to realize the importance!

My recent experience was great! Mr. Jason Osborne always goes above and beyond to help ensure that your visit is top notch. He is always a pleasure to work with. He takes the time to go in depth of any work that’s needed and any warranties/services you may have to cover it. He leaves no room for error or mistakes.

From the communication, explanations, pricing, and service, all was professional and proficient. The technicians, and my advisor, who took ownership of my concerns, were phenomenal and patient with my questions as well as understanding about my lack of experience with the issues and non-issue of my vehicle. I felt very comfortable with their expertise. I didn't feel as if they would take advantage of me.

I would have said great until recently. Now, I take some ownership because I didn’t stay on them daily about my second key for certified used vehicle I purchased last year (not yet 12 months). I did follow up more than once but you know, that’s not something I thought about daily. Well just recently I thought about it again. So since last week I have been back and forth about a key that they know I didn’t get. Now for a company that makes over 10 million a year, how hard would it be to give me what I should’ve been been issued to start with. What I was told by General Sales manager (Eric Escobar) was “I CANNOT”. Wow it’s not that you “CANNOT”. It’s “I WILL NOT”. I can say more about today as who was present and walked away. Just like when I asked about new tires, they say was plenty tread. I went and bought me 4 brand new tires from Fire Stone. I said this to say, it’s not about the money it’s the principle at this point. I will be contacting Robert and Fred next. Funny thing, my sister was about to trade her car there but guess what NOT!! For those in business negativity travels faster than positivity. Sad but true. Just make sure you stay on them if you don’t get everything before giving them a check!!!!

Today was my first time coming to Nissan and buying a car for the first time at this location. I traded in a 2007 Chrysler Sebring and walked out with a 2020 Hyundai Elantra. Excellent condition and just amazing. Nick Restrepo and Manager David Hamilton were very friendly and helped me out with finding the right car that fits my budget and credit. They did an excellent job for my first time here and I feel like these two are perfect examples of open arms in an uplifting environment. I couldnt ask for more and I'm definitely gonna stick with this dealership for a very long time now thanks to these wonderful people. Thanks again!

I would not recommend Modern Nissan service department. I have never been gouged like this in my entire life. I received the quote below today from Ralph Lusk. Refuse to do business here. $8,900 FOR PRE-OWNED ENGINE AND $14,600 FOR NEW ENGINE INSTALLED AND INCLUDES TAX.

They stole my time and money; I left my car for service to fix two particular problem. After an inspection, they called me and ask permission to replace some parts. What do you expect, after replacements, your problems would be fixed. Today my car has the same problems as before i had my car serviced. And their manager said to me " leave your car here after a inspection we will call you". When I asked, if you want to replace some parts and get paid, do you guarantee you will solve the problem. He said no,it is possible to replace some parts again and NOT SOLVE your problem. In my opinion, they just want to sell you a auto parts, don't care about your car.

Derek Bordner, "our" personal Service Advisor greeted me with a huge smile, as always, upon our arrival. We stood by the car and talked about work, family, and life in general, much like family. As a matter of fact, for over four years now, my wife and I have truly experienced being a part of the Modern family--experiencing "the Modern difference" as the commercials urge. Derek had told me in advance of the anticipated "wait-time" for my service and then connected me with Tori who reserved a rental car for me even though the availability of rental cars is scarce at this time. Modern takes excellent care of us in every possible way from sales, to finance options, and service--especially their customer service. I think they should call it "family service." Upon returning our rental and picking up our car, I stopped by the showroom to visit with our sales professional, Anthony Coles. He is such a joy to talk with! He is like the Energizer Bunny with his enthusiasm regarding relationships. He, like Derek, Tori, and the rest of the Modern team take the dread out of visiting the dealership. Thank you Modern for your professional attitude which extends far beyond the sale and into our hearts as a customer.

Brought my Murano in for a recall repair. It took somewhat longer than anticipated but my experience was o.k. We're not fond on any dealership.

I purchased my 2021 Nissan Sentra from Modern Nissan and i had the absolute best experience. I left Modern Nissan a satisfied customer! If you are looking for a honest dealership with an absolute amazing customer service experience please go to Modern Nissan and ask for the sales representative Michael. Him and his team will not disappoint! Thanks again Modern for my car! :) I love it!

Worked closely with Del Carlos in your sales department on buying my new 21 Rogue SV. He was very knowledgeable, kind, and personable even through the system being down the day I went to purchase. They had to do everything by hand the "old-school" way and he was very apologetic and still managed to get me in and out in a fair time. Miguel in your new car sales was also very kind, and offered to compare rates for me on my loan to ensure I was getting the best deal. Overall great experience and will send friends and family back for sure. Also love my Rogue!!

Anthony went above and beyond to make sure I never felt any pressure. He was easy going and friendly. I didn't necessarily come in there to purchase a vehicle but I am very satisfied with my purchase

We purchased a 2017 Nissan Altima in January 2022 drove it 160 miles and the check engine light came on, code said powertrain (transmission). After several days the dealership agreed to replace transmission as long as we paid $1,500 out of pocket. After picking the car up from getting it fixed, I noticed floor mats in the trunk of the car we’re gone, now I don’t even wanna return to the dealership to get the things they promised (windshield fixed, and window tent)done.

My car was there for a service and part replacement in the passenger seat. Everything was completed in the same day, and Ralph took great care of me, providing updates along the way.

Terrible service dept. Sold me a vehicle that had a transmission failure issue, recall with out telling me. Quoted me 8k to fix a transmission, In a Nissan frontier. Me and my family have always bought our vehicles from here but no longer. It is what it is.

Erick and Miguel were amazing to work with! Sold them a car and they have been amazing!! They gave me the exact price I wanted and had someone come to statesville to sign papers! When I am looking for another car this will be the first place I go!! Wish I could give more stars!

My experience was great! My service advisor did a wonderful job with assisting me and my wait time was short. Thank you for amenities offered in the waiting area. I was able to continue working while waiting for my service.

Wonderful! Definitely was a smooth easy experience. I didn't feel like I was pushed or rushed into a decision. Everyone was very cheerful and helpful through the whole process.

I was in the market for a new car for a couple of weeks with no idea of what I wanted/needed. As soon as I came in for my appointment, Maria Rivera greeted me right away and had everything ready for me. She was very professional, knowledgeable, and personable. She made my first car purchase seamless and I couldn't be more thankful for her expertise. I would highly recommend Maria and Modern Nissan to anyone!

It was an easy experience to trade in and buy a new vehicle, unlike the past. John was very knowledgeable and great to work with.

Customer service was excellent. The sales team was very knowledgeable. Excellent service working with Micheal Cockerl.

Yesterday, 12/3/2018, I purchased a new 2018 Nissan Frontier SV from Modern Nissan of Winston-Salem, North Carolina. Chanel Blackburn and Ron Long were my salespeople, and Hannah Comer finalized the transaction from the finance department standpoint. Ms. Blackburn, Mr. Long and Ms. Comer were all EXTREMELY polite, professional and courteous, and made the entire shopping/buying experience pleasant and stress-free. They are a credit to your dealership - thank you Modern Nissan of Winston-Salem, and thank you Chanel, Ron and Hannah!

Maria was very helpful, knowledgeable, and caring. Furthermore, She made me feel very comfortable. She made sure to go above and beyond for me since my previous car had been totaled due to a hit and run accident. I told her exactly what I was looking for, a great car with low mileage and she lived up to the expectation!!! Maria thank you so much.

Modern Nissan of Winston-Salem's service department far exceeded my expectations. The work was done quickly and the advisor was professional as well as caring.

This was the BEST car buying experience I’ve ever had! They treated me like I was their top priority. Maria Rivera, Miguel Lara and Erik Escobar are a fantastic Team!

Purchased my second vehicle from Modern over the weekend. Last year I purchased a certified preowned Rogue SL and had such an excellent experience with them I decided to pay them another visit. I purchased my first new vehicle, a loaded 2021 Nissan Rogue and I could not be happier. My salesman, James Thomas and his team at Modern did everything in their power to get me a great deal on my new vehicle. I was able to trade in my previous rogue and got a beautiful upgrade! So many thanks go out to James and the rest of the team. They were fast, courteous, and as always, I felt right at home. I’m sure I will be back when the time comes for an upgrade!

Great customer service, had the opportunity to work with Maria Paula Rivera. She was very helpful in getting the perfect car for me. Highly reccomend going to her for your next car purchase!

Buyer beware! This dealer is adding ridiculous $4,000 markups plus other bogus fees and accessories. It is ashamed to see dealers trying to take advantage of people and make a quick buck over wining a loyal customer for a lifetime. I will take my business elsewhere.

James was very professional and nice. He listened to my needs and found a car that met them perfectly. I would recommend him and Modern to anyone.

Other dealers were charging extra dealer charges to take advantage of the limited supply of new cars. Modern did not have any additional charges.

My service advisor Jason Osborne was very professional and thorough with his explanation of the services that were going to be performed. I've never been a fan of taking my cars to the dealership for service, but I wanted to get everything taken care of on the records by Nissan technicians. Modern Nissan has exceeded my expectations both times I've been there! Courteous and hospitable are both words I'd use to describe the employees I've interacted with. Tim Wilson was a lifesaver with transportation while my X Terra was being serviced! Thanks Modern Nissan!

The absolute best customer service I’ve ever received. Lynly was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! They literally rolled out a red carpet for me after I purchased the car it was amazing!

My service with Lynly was amazing, great customer service. She made me feel very comfortable, being a woman and buying a car is hard. I love that her team had her back as well especially her manager. They showed determination and made sure I got the car I wanted with features I asked for . She even went above and beyond, came to my house picked my car for a service while I worked after it was purchased . I am very happy and thankful for the services I received.

We had our 2016 Rogue serviced on November 2. We were very pleased with the quick prompt service. The associate that helped us was very professional friendly and kind to us. He treated us as a valuable customer. He gave us an estimated time to have our car ready to go and it was ready sooner which was good for us. Very well pleased with Modern Nissan Winston-Salem, NC

I want to give a huge SHOUT OUT to Maria. She was pleasant, prompt, and professional on the phone Monday evening. Took a 3 minute walk through video of the Yukon XL and sent it to me before I even woke up Tuesday morning. Reserved the car for me to test drive after work on Tuesday afternoon. Delivered it to my house Wednesday at 5pm after I got off work to save me an hour trip to Winston-Salem. No long back and forth conversations of negotiating like every other experience I've had with buying cars, this was simple the BEST experience of car buying I've ever had!! Maria made this the easiest purchase ever.

Great customer service! Service was completed in a timely fashion. Representatives kept you updated on your service. Clean facilities!

Maria Rivera was very knowledgeable about the cars and worked to help me get into the vehicle I wanted. Also Steve Cunningham was very helpful in getting me a good price and financing that fit my budget. They both went above and beyond my expectations for me. I'm a very happy customer. I love my new Sentra.

I called on a Monday to get a price for 60000 mile service on my vehicle. The customer service rep couldn't tell me what all was needed, so I asked her to quote me oil change, tire rotation and transmission flush. She told me the price was roughly about $280 and the total with fees should be a bit over $300. I thought that was very reasonable and had her schedule an appointment for the following day. I took half a day's vacation and drove 50 minutes from southeast Greensboro. I waited about 20 minutes in line be checked in, causing me to be 10 minutes late for my appointment time. I was taken into an office to go over the services to be performed and the guy had over $950 worth of "recommended services for 60000 miles" displayed on his computer. I declined everything but the services I requested the day before. The new displayed price was over $450. I explained about the quoted price and he said that the people answering phones are for the entire Modern network and don't know the specifics of each dealership. I spoke with the service manager before leaving and he said he would speak with the team to ensure that they supply more accurate info in the future. I left without any services being done and no sincere apology.

Stopped just to inquire about a 40th anniversary edition Maxima. There wasn't one on the lot but they found one in Tennessee and went and picked it up the next day just for me to test drive. There were no promises given that I would purchase the car. After test driving it, and some conversation between the salesman, sales manager and myself, I drove the car home. They are very helpful and professional. I love my car and I love the fact that it's the only one in our county. It is an elusive ride that other Nissan dealerships said they couldn't find for me but Modern went above and beyond to put me in my choice car. Thank you guys.

My car was done with the service and no one let me know it was done. It was parked in the area that’s ready and done with the service. 25 minutes later I had to ask why I wasn’t told it was ready and he wanted to say it wasn’t when I can clearly see it in the parking area when service is done. Always had good service at Modern Nissan but this one was a slight flop.

Scheduled my car to get serviced, the soonest appointment they had was three days away. Took time off of work to take them my car only for them to tell me that it can take up to 2 days to diagnose my car and that they did not have any technicians available the day of my appointment. I will not be bringing my vehicle back, they really need to get it together. Terrible customer service, extreme lack of consideration for the inconveniences caused.

Maria is an Amazing salesperson! No pressure or intimidation AT ALL!!! She is definitely there for the customer! A+++++ for Maria and Modern Nissan in Winston Salem❤️❤️❤️

Ralph Lusk was extremely helpful he actually noticed my car needed to be inspected and promptly made sure that I was taken care of as well as helping my fiancé and I find a DMV facility close by so we could update our registration. I’m so very thankful to Ralph he made a stressful day go much smoother.

Modern Nissan earned my respect and my business. They plugged a leak in a tire and replaced my gel battery. Ralph Lusk was very clear in educating me on the services needed for my Nissan Rogue Sport. He was calm and professional throughout the whole process. Never felt pressured by him. Ralph went the extra mile on Christmas Eve to make sure the warranty on my battery was approved so that it would be replaced free of charge. The service team was quick and efficient. Every employee I spoke with was friendly and helpful, including Sales and leasing consultant Anthony Coles. The facility was clean. I highly recommend coming to Modern Nissan.

I have to say that I was extremely hesitant about buying from a dealership based on past experiences. As luck would have it Del-Carlos Harrington was my sales person and I was so pleasantly surprised. He is a consummate professional, knows his job inside and out and truly goes above and beyond to make the experience a positive one. I can only speak for myself, but high pressure tactics do not work for me. Someone following me around and breathing down my neck make me leave. Mr Harrington was respectful when I told him that I had a strict budget to adhere to. I highly recommend seeking him out should you be in the market for a vehicle.

My mother bought a 2021 Altima from Maria and had an amazing experience. She was a great sales lady and helped with everything she needed. Even called to make sure I was loving the car and to see if I needed anything else. We highly recommend seeing her and purchasing your next vehicle from Modern Nissan!

I scheduled an oil change and asked to have my A/C checked, as it doesn’t blow cold air, and have my trailer plug in checked due to the lights on my trailer not coming on. When I arrived for my appointment I was informed that I’d have to leave my truck for a couple of days so they could do diagnostics. I wasn’t told I’d have to leave my truck when I initially scheduled it and therefore didn’t coordinate transportation.

Maria Paula, Eric, Reginald, and Miguel were such a helpful and compassionate team to work with. I was involved in a bad accident with my 2017 Nissan Rogue (which saved our lives) and knew I had to purchase a new vehicle, same make and model for its safety features. This group of people was charismatic and helpful from the moment we stepped foot into the dealership. We are so grateful and pleased with their service. If I could give a million more stars I would. Thank you! I would also like to note that Brandon in the service department is amazing with his customers. He helped us in the past with some minor issues and we greatly appreciate all of his help and hard work for us.

Had the pleasure of meeting and working with sales representative Maria. She went beyond our expectations and helped us find the best fit. I highly recommend giving Maria a call at Modern Nissan if you are in the market for some new wheels!

What a great experience! Maria was extremely helpful and knowledgeable. Front desk and financial department made me feel very comfortable, too. Thank you Eric and Hannah as well! I love my new car!

Salesman, Michael, went above and beyond to get me the car I wanted and delivered it immediately after the sale to help me with the surprise for my wife! Other people in the showroom were very helpful and friendly along the way. Amazing used car selections in incredibly clean condition. Very happy with the purchasing process. Our second used Nissan from University Nissan.

I recently visited Modern Nissan for and Oil Change and Inspection. Bow Tie Brandon was my service advisor. I had A LOT OF QUESTIONS and he answered all of them. He educated me on what all I needed done and what you all recommended based on mileage. This experience was hands down the best I’ve ever had. I purchased a few vehicles from Modern Nissan & Chevrolet over the last few years. I’ve had many service advisors but NONE of them took the time with me like Bow Tie Brandon! Also the Ladies working to checkout serviced vehicles were FANTASTIC. Thank You!

Great experience. The dealership did an excellent job of presenting the offer and I was impressed with James Thomas. Very professional but yet able to get on the same level as the customer. This was my first experience with Modern Nissan. Thanks also to Eddie Hernandez, the sales manager, for ensuring that we had a positive, successful experience.

Not only was the staff knowledgeable and professional, they were very kind as well. Just going to look for a vehicle can be nerve racking in itself, however, they put me at ease soon after we met. James Thomas, Erick Escobar and Steven Cunningham made my family and me feel welcome at the dealership, assisted me in finding exactly what I wanted in a vehicle as well as helped me with a finance plan that worked best for me. Thank you for all you do; ALL of you make an amazing team at Modern Nissan!

Everyone at the dealership was so kind and courteous. Can not say enough good things about the service!!!

Typically I have a great experience. But today, I’ve decided I don’t want to ever come back here again. I was misquoted the price for my service. Then upon picking up my vehicle…I wasn’t even given my key. It was a complete inconvenience….I love my vehicle, but I’ve decided to leave Nissan family because I don’t want to ever come back here again.

My husband and I bought a Nissan Titan truck at this dealership this week and we happily give them five stars!!! We were treated special and things were handled quickly and efficiently. Daniel Ceballos handled the sale of the truck with friendliness and answered all of our questions with expert knowledge of his product. Steve Cunningham handled the financial aspect and was very well trained in his field. Fun to talk to, too! Erick Ecsobar dropped by to meet us and was very nice. John explained the electronics on the truck and even paired Jay's phone with the Blue Tooth. Thank you everyone at Modern Nissan in Winston-Salem, NC for making this a pleasant experience! :)

It was an extremely hot day when my husband and I decided to go to Winston Salem to "look" at new cars and see what was available. At some dealerships, we didn't even get out of our vehicle. Other dealerships we did get out, but no sales person offered to help us. Due to the route we took, Modern Nissan was the 7th and final dealership we was going to stop at on our way back home. We did get out to look and was approached by a "lot person" in a decent amount of time after arriving. At that time we did not have any questions. Once we made the decision we were actually interested in speaking with a sales person, we went inside. We were welcomed immediately and offered assistance. All of the staff was extremely nice to us. Joe Shaw, who was our salesman, was very patient with us and done everything possible to help us decide between the two cars we was interested in. He was very knowledgeable and answered all of our questions. I found out later he actually was working with another customer at the same time as us, but somehow Joe managed to be there every second we needed him to be. Our financing paperwork was explained in great detail and in a timely fashion by Steve Cunningham. I would also like to mention Erick Escobar, the General Sales Manager, who bought us a drink from the vending machine with his own money because they was out of water to offer the customers. Erick was extremely nice and made sure we was comfortable during this whole process. I am happy to say this is the most pleasurable car buying experience I have ever had! Thumbs up to all the employees of Modern Nissan of Winston Salem. I will be back!

We came to Modern Nissan to update one of our aging vehicles to something more suitable to our needs as a family. Our sales consultant, Lynley Singvongsay, was friendly, relaxed, personable, and helpful from the start of our search to the finish — and even following our purchase. 😊 All the rest of the staff, whether working with us directly or not, were also friendly and sought to help however they could. We would come here again for future purchases.

As I approached the lot for my scheduled appointment, I was immediately met and welcomed to Modern Nissan. The salesman was firendly and knowledgeable which helped make my chioce better for me. Carlos and David were awesome and quick to helping me understand that Modern Nissan was the way to Go!

On arrival to my appointment I was greeted by my service writer and manager. I was advised as to what my car needed to have done this visit and approximately how long it would take for the work to be completed. I was then taken to the waiting area while my car was being serviced, there was refreshments available as I waited and a tv available for viewing. My representative kept me updated and when my car was done he came to the area where I sat a promptly assisted me to my car. It was an enjoyable experience without any surprises or hassles. I definitely will be back for my car needs.

Brandon R. the service advisor was the absolute best! I took my car in for a diagnostic test and when the results came back he explained EVERYTHING. I’ve never experienced this type of customer service at a car dealership. He was awesome, and made sure I was satisfied and it’s a must that I say Modern Nissan has one heck of an employee on their hands. Plus his bow ties are very dapper. Thank you for a great experience and putting me in a loaner vehicle while my car is getting some work done to it. Keep up the good work. That 45 minute drive from Statesville was absolutely worth it. Once again thank you!!

What a wonderful experience! I will be honest, as a single woman, buying a car completely on my own for the first time, I was pretty nervous! Everyone I came in contact with was welcoming and friendly. I started the process online, was contacted quickly, and was in and out of the dealership in 2 hours! My saleswoman Maria Rivera was AMAZING! Very warm, personable, and knowledgeable. Thank you to everyone at Modern Nissan for making what can be such a daunting task as easy as possible!

Very very helpful dealership. My car was broken down less than half a mile away. Miguel got my car started and to his service dept. Tim and Sam in service were able to get me fixed up and out before the end of the day. Life savers.

I've been a Modern customer since 2017. This was my first experience with Modern Nissan. This is a great place to shop for a new or used vehicle. If you are looking for a friendly, professional, no hassle sales experience, I'd highly recommend Anthony Coles. Anthony treated us right. He knows his product very well, Not just Nissan but the used other brand vehicles as well. You will not regret stopping in and seeing Anthony.

Sent in a lead for a new vehicle. Told me only way to buy it was for me to come in to get a price and agree on it. Would not give me availability or a price on the phone. I can buy what I want from whenever and close ti call them. When I told them I would keep looking they did not care one bit. Great way to earn a customers business Modern.

Very disappointed in Modern Nissan in Winston Salem. I paid a $500 deposit on a truck to "hold it and give me first choice of refusal" which the sales person told me would be delivered in 5 days..... now no truck and when I called the dealership to tell them I located another truck, at another dealership, the lady told me the $500 to hold the truck was non refundable... well, that was never stated up front and I have never signed an "agreement" or official document where they told me that. I have purchased from Modern in the past, but will not again. Very poor customer care in my humble opinion and a poor business practice to essentially "steal" money from the consumer... Choose wisely.. if the dealer acts in this manner, that is their true colors. Update: Modern Nissan GM called and stated they would provide a refund and confirmed any deposit is essentially free money for them; so be careful if you make a deposit to hold a vehicle. I'm not sure that not explaining their policies and doing this over the phone is the best way to do business for them, but that is not my decision. I do appreciate the refund of my funds however!

Mike at Modern Nissan was super easy to work with, and he made the whole process that much better. Modern had the Altima I was looking for, and the facilities were very well maintained. Very happy with my experience.

Absolutely the better of my experiences with Modern. They went over and beyond to make this much better than my last experience. Only giving 4 stars because I have to wait and see if the service department has improved as well.

My most recent experience with Modern Nissan, W-S was very informative and accurate. Brandon informed me of all my options upfront. Grateful that it was just a battery issue, but at the time I was unable to use the service required due to financial reason.

This is the first time I've ever had a salesman to care about my wants while looking for a vehicle. Most salesman are just trying to get a sale and everything that the buyer says is null and void. Not in this case, he made sure I had all the features I wanted and what it didn't have, he would have it added

Excellent experience from the time we pulled onto the lot. Excellent customer service was provided every step of the way. My salesman, Mr. Anthony Coles was very personable and a pleasure to work with. He took the dread out of the car buying experience. Everyone we worked with from financing to warranty was a pleasure to work with and made the process seamless!! A big THANK YOU!!! I am enjoying my new 2020 Nissan Altima and look forward to doing business with you again. I highly recommend Mr. Coles and the Modern staff if you are looking to purchase your next vehicle!!

I never have had a bad experience when having my car serviced. I was very happy to get in and out with my oil change in a timely manner.

I had an appointment and they completed the work on my car quickly. They were polite and courteous throughout. I would highly recommend them to complete work on your Nissan.

I am 76 years old. I met Carlos Harrington, my sales rep, and discussed my special need for a new car that would accommodate transporting my husband who was in the hospital after a long illness. At the time the car I selected was not available. When the car became available it was the day my husband was discharged from the hospital. Carlos handled EVERYTHING for me at my home. He could not have been more respectful of my situation. He was professional, kind and most courteous. Had it not been for his excellent service, I would not have considered purchasing a new car on such a stressful day. Since then, Carlos has made repeated trips to assist me with paperwork and also help me learn features on my new car. Because of this excellent service from Carlos, I highly recommend this dealership!

Had my oil change and positive battery terminal replaced. Asked about veterans discount, and we’re able to apply it afterwards. Jason Osborne exceeded my expectations and answer any of my questions.

If I could give this place zero stars that’s exactly what they would get and it’s well deserved. My 78-year-old father-in-law went and purchased a vehicle without my knowledge and I am his financial power of attorney. We called the next morning to cancel the transaction and tell them he would not be picking up the car. The New Car Manager, Miguel Lara, assured us that the contract and loan application would not go through. After we hung up we decided that we may need something in writing to put with the original paperwork. We called back and asked Mr. Lara to provide that and he said he could not. When I pressed it further he said this would not be provided and hung up. I called back and asked for his supervisor and got Erick Escobar. Mr. Escobar also declined to send an email or a letter stating that this transaction would be voided and would not proceed. I didn’t ask them to write a 246 page dissertation on the matter. I asked for a simple one to three sentence email. Please be wary of this business. They were very quick to allow my 78-year-old father-in-law to sign paperwork to get into the deal but refused to provide proof that the deal would be voided. Seems a little sketchy to me. My lesson learned from this? Keep a closer eye on my father-in-law and stay away from modern Nissan.

Service rep Brandon kept us updated on process. Had unique problem that took longer then expected, but Brandon kept us updated whenever something new from the engineering department came thru. tho long experience was good.

Anthony Coles is enthusiastic and awesome to talk to. I wish I was in a place to buy a car from him. The parts guys are always a great help and quick.

You couldn’t pay me to buy a vehicle from this facility. I gave my phone number to view the price of a vehicle on the lot and Ashley W. Called me every day twice a day for three weeks. On three different occasions when I answered she immediately hung up, when I voiced my opinion on the frequency of the calls she immediately hung up on me. Unprofessional as ever.

I went looking at three different vehicles across three different dealerships and out of the blue decided completely on something different. Everything was speedy and flowed smoothly, from test drive, to paperwork and driving off lot.

My family and I were greet by Michael and we told him the car we wanted. He and another gentleman helped provide information and secure the vehicle we desired. The process was precise and we left with the vehicle we wanted. My family and I thank you all for your kindness and swiftness with our car buying process. Would definitely recommend!

Salesman Mike C. Very knowledgeable. Not pushy. Also made me feel valued as a customer. Took Tim answering my questions in a way I could understand

The person I was on the phone with to schedule the work had an attitude. It took a long time to get help when I got there and pulled under the carport and there definitely could have been better practices with check in. Aside from that, the experience was great. The rental car was perfect. The work was done quickly and right. The quotes I got for other services were on the high end of normal.

Man if i could give six stars I would have. This experience was really cool. Second time in the past 4 months my wife and I have purchased a car. Both from Modern. Her car was from Modern Infinity in Greensboro. I purchased my truck from Nick Restrepo at Modern Nissan in Winston. I showed up early on Labor Day. The vehicle wasn't sitting in the lot, like the wonderful world wide web had said it would be. Nick met me at the door before they even opened. I told him what I was looking for, and he had to do some checking. He found the vehicle at Modern Toyota. Modern had recently acquired it, and it wasn't yet available for purchase. We did some paper work so I could tie it down until it was ready to purchase. The Truck needed a little TLC. I asked that Modern replace the bumper since it had a crack in it. Nick agreed and said he would get the bumper replaced and get the truck detailed and I would be ready. Well Modern not only replaced the Bumper, but they also put four new tires on it, replaced the shocks and struts, and gave it one heck of a detailing. Nick thank you so much for the hard work. I love the truck. This is my second Frontier. First one I got 330,000 miles on. I will be back. Do yourselves a favor and go Visit Nick at Modern in Winston. Thanks Modern and Thank you Nick.

Amazing customer service! I went in clueless as to which car I wanted and Maria Paula did an excellent job guiding me the entire way and giving me plenty of options (within my price range) to pick from! She allowed me to test drive and I couldn't have done it without her help! I love my Altima!! she even went out of her way to lay a red carpet leading to the drivers door after purchasing my car! Even after my purchase, she followed up with me making sure that everything was good with my car! Now that's what you call a great salesperson!! :)) She definitely made me feel welcomed every step of the way.

I cannot say anything negative about my experience here. Daniel Ceballos and Miguel Lara were especially welcoming, and they worked hard to get me into a nicer, newer ride than I expected with better financing terms than my credit union offered. My boyfriend recently purchased a vehicle from a different Modern location, and I must say, we are now Modern customers for life! They take the "dread" out of visiting a car dealership!

Great experience with purchasing my son a car. Friendly and knowledgeable staff to work with. James in sales was great!!

Lynly was amazing. She listened to exactly what I wanted. I was upfront that I would most likely not be purchasing a car same day, that did not change the level of service that I received. The first car she picked for me to drive was exactly what I wanted. I ended up leaving with the car that day thanks to the deal she was able to get me. Not once did I feel pressured to buy. The financing process was also super smooth. Steven was very personable and knowledgeable. He was the cherry on top of an amazing buying experience. I highly recommend Modern Nissan.

Parking lot sucks but the people that work there are amazing! Went in with a set monthly payment and somehow Nick Restrepo made it possible! David Hamilton did an amazing job getting me the extra coverage on my Rouge at an affordable price. Thank you Modern Nissan for making this happen for me and my family. I will be back for my next vehicle and I recommend this place to anyone that needs a car and wants to be treated like family from the moment you walk in to when you leave!

Finally getting around to writing this review. Brandon Rubeck--one of the attendants at this station, a station that I've used for over a decade with impeccable service--and I have a long and stained history. Despite this, he set aside that pain and gave precise and professional care to my vehicle with explicit attention to detail. He ensured I wouldn't soon crash with a broken axle, and even took my coupon when he didn't have to. Such professionalism and quality care is undoubtedly worthy of a full five stars. This facility goes above and beyond to take care of its customers, and while I remain in this state, I wouldn't trust my vehicles maintenance with anyone else.

I had a fantastic experience at Modern Nissan of Winston Salem. From sales to financing to the follow-up care. I firmly believe in women supporting women and put my money where my mouth was. I was having anxiety with such large a purchase and making sure I got the right car for me. I was assisted by Maria in finding the right car at the right price. Maria was patient, friendly, relaxed, and personable. Maria put me right at ease and her questions were thoughtful and probing. The one question that struck me was what was my dream car? We talked about the cars and the features and narrowed it down to the Rouge and from there we were talking remote start and upgrades and even what color I dreamed about. I got it all. Maria is who you want if you want white-glove service. She made the difference. I will be purchasing from her again. Would recommend Maria and subsequently Modern Nissan of Winston Salem.

I was shown to a clean and socially distance prepared waiting area. I was kept informed of the work progress. I needed a part and my service manager located it at their warehouse and offered to get and install it if I had time. He also noticed that my car was due for inspection in July. He mentioned that it could be done 2 months early and said they could do it while I was there that day & it would save me an additional trip. I am very impressed with their service❣️

When I came in, I had specific details in what I wanted in my new car and how much I wanted to spend. My car salesman Anthony was so helpful in getting me EVERYTHING that I wanted!!! The customer service is impeccable and I‘ve already started telling my clients and friends about Modern Nissan and their amazing customer service. I would also like to thank Danny, Miguel and David for assisting in making this a smooth and simple transaction for me.

Maria was my salesperson and she made everything very easy and worked well with my busy schedule! She answered questions promptly and made buying a car a good experience rather than a stressful one. Will recommend her to others!

Parts Dept was helpful on day after Christmas. I wanted original equipment and expected to pay dealer prices. They had what I needed. Their battery (style 24F for Nissan Frontier) was made by Interstate and was not any higher in price than any other parts store and was a little better quality (amps and CCA).

Another satisfied experience dealing with Jason Osborne. He listened to everything I wanted done, relayed that effectively to the technician, and the work was performed correctly the first time. I really appreciate his dedication and attention to detail in providing a positive customer experience.

My most recent experience at Modern Nissan was really great. Everything was handled very professional.

Decided to upgrade my vehicle, bought my second car from Modern last night. Our sales representative Maria Rivera was the BEST sales rep I have ever had. If you want an excellent sales rep she is your person. She was friendly, helpful and extremely knowledgeable about the vehicle and all the features. Our financial agent there Reggie(? Sorry if I got your name wrong). He was great as well!! So if you want to upgrade your call make an Appt with Maria she will not disappoint!

My husband and I visited Modern Nissan of Winston-Salem this morning for my Rogue's 5000 mile check up. Wonderful, personable greeting from Jason who took care of us. Great guy! Jason has excellent customer service skills. I detest going for car service maintenance and he actually made it fun. Got us in and out in a very short amount of time! Also greeted by the person who sold us our Rogue. Nice group, great customer service. Thank you.

The staff were friendly and were very polite. They were there to answer questions, but were not pushy about the sale.

The people working in the service department are very nice and personable. I was given a 2 hour window for my car to be ready and it was done in about 1.25 hours. I was approximately 50 miles from needing an oil change and the technician suggested that I get it done while I was there. I had forgotten that I receive free oil changes there, so it was a pleasant surprise not being charged for it. Modern Nissan is my "go-to" place for service.

2nd purchase from this dealership. I couldn’t be more pleased. I was greeted as soon as I walked in the door. Nick was amazing to work with. We were treated exceptionally well. My husband is looking for a vehicle as well and we hope to purchase from here! Top notch service!

Maria was so kind and helpful. We were comfortable with both her and Miguel who helped us with financing. We are happy with our car and felt like they let us take the time we needed and were not pushy to make a sale. We would definitely go back.

Went to trade in a car and get a newer model of a specific car of 2 choices and ended up going with the better choice I originally picked out! Overal outstanding experience. Worked with me very well. Met me halfway with my asking amount. Highly recommend this Nissan dealership over Van York Nissan. Loved the Key chains I got with Modern on them as well! Nice finishing touch!

We have used this dealer for our last 3 cars and the service has gotten worse. We will never go through them again. We recently bought a certified preowned car and we started having issues 2-3 months later. The car is still covered under the factory warranty and they refused to fix the issue but stated if the car wasn't under the warranty they would. This is the most twisted dealership I have ever worked with and we will no longer buy anymore cars with them. The "deal" they gave us on the car as well was an awful deal and we actually lost more money going through them.

Charged me $130 for a "battery report" which only told me one thing: That my Leaf had 10 bars. The very same bars that I can count myself.

I returned because there was a recall on my car and the part (that was ordered) had came in. I received a call, and an appointment was set up for me. Upon arrival I was told it would be finished around noon, but they were fast, I think everything was finished around 10:30a so I had no complaints. Very nice, and fast experience.

We originally went to see a pre-owned Subaru but upon arriving realized we did not want it. We were lucky to get Maria Rivera as our saleswoman and once she realized we weren't interested, she immediately diverted our attention to a comparable Nissan. She was so well organized and knew everything about the car. She was in no way aggressive but very knowledgeable and pointed out all the benefits of the car. We happily drove away in the Rogue. Maria is definitely an asset to your Company and we will definitely recommend Modern Nissan and Maria to our family and friends.

I have been coming here for the last four years. Today is my last visit! There have been more times than not that there is always an issue. I made an appointment over a month ago for a repair. I brought my car in at 8:05. I was told the job would take between 4-6 hours. I am thankful I had a friend come and get me and bring me back. It was 5:15 when my was finished! My patience is done. I will not be returning!

The lady that helped me 'Maria Paula was very helpful in getting my new car i was very impressed with her motivation. And she answered all my questions amazingly and respectful. I still stay in touch with her and she's always there when I need help. I am more then happy with there service. Highly recommend!

Brandon is exceptional. He goes above and beyond with customer service. He is always so nice when we drop our car off.

I want to thank Modern Nissan dealership of Winston-Salem for such wonder care. They are now a part of my Nissan family. I have always loved Nissan cars and was loyal to another dealership near me, but I traveled 2 hours to see what Modern would do. Everyone was so awesome. Thanks Again Modern team for your excellence in customer service. You deserve a 5 star.

The staff presented with a very caring attitude that was very different from other dealerships. They did not appear as if there were just there to take you money like some other dealerships (Hall Nissan of Chesapeake). Not only did they show compassion about me and my vehicle, they were very empathetic. Ralph in service was the one who made our experience great.

Compared to other dealers I have interacted with in the Triad area Modern Nissan in Winston was without a doubt the best experience I had. The staff was friendly and our salesman Nick was absolutely amazing. I would highly recommend this dealership to anyone that does not enjoy high pressure sales staff. If you do go there ask for Nick!

We had a wonderful experience doing one of my least favorite things, buying a car. I found a car we were interested in online. I called and our sales consultant Nick Restropo got it ready for us when we arrived. He was informative and made the buying process seamless. The best car buying experience we have had.

Amazing experience. A huge shout out to Dylan Mounce and Cameron Hobson for helping me make my first "big girl" purchase! Thank you guys so much!!!!!

Very helpful and polite sales staff. Not pushy, at all, and very accommodating. We did have a little discrepancy on pricing for the vehicle I was purchasing, but all in all, it was a good experience and I am very happy with my new Nissan Versa.

Went to Modern Nissan to have my 2019 armada checked for a battery drain. Rather than do a VIN check for recalls, they offered me a diagnostics option that would have taken a long time and cost a lot of money. I got an oil change and tire rotation and went home. Found a recall code online from March of 2020 that addresses an issue with the on board VVT computer not shutting down when the car is off. A simple one hour reprogramming would have solved my problem. Went to a different location to get this done and all good now.

Jason is the gentleman who always take care of all my needs with my car. Always , is polite and keeps a eye on what is needed for my car in the next visit. Would highly recommend to go to the Modern Nissan.

Maria Paula Rivera, is an amazing sales associate. Helped me pick the best car that suited me and my income. Helped me with not only getting the color I wanted, because they didn’t have it there, but being helpful in the most pleasant way. I would definitely recommend her to anyone. As long as this location with the amazing staff. Always smiling and trying to help out.

Always pleased with service at Modern Nissan. Associates are very knowledgeable and very pleasant and friendly. It makes it worth my 20 minute drive to feel like I know my car is being well taken care of. It makes me feel safer in my car every time I leave the service department knowing they took good care of me and my car. Thank you for your hard work and for your customer service.

Despite tight market and limited supply. They were still working to earn business and very pleasant experience all around.

From the second we walked through the door our experience was smooth sailing. Our sales rep carlos was very knowledgeable about the cars we were interested in. The sales manager and finance manager finished off our exceptional experience when closing the deal. From start to finish great great great experience. Can't wait to go back and buy another car!

Had to replace a wheel on my 2017 Nissan Rogue in January 2020. With the replacement, I also had to switch over the tire pressure monitoring system from the old wheel after the consistent badgering from the service advisor. April 2020, the TPMS won't relay to the computer. Brought the vehicle up to the service center only to be told that if it was the fault of the service department, it would have shown up defective immediately, not 3 months later. Explained that I paid the same amount for the wheel and labor to get the new wheel placed on the vehicle in January and didn't think that I should pay for the replacement of the same item 3 months later. I understand that it should show up immediately if the dealership is at fault, however 3 months after the replacement is still relatively new. I do not even know where the tire pressure monitoring sensor is to look at it myself. Was advised that the labor "overlap" could be taken off of the price (equal to about $15), which frankly it not much when having to drive 30 minutes away to deal with a problem of this. Was also told that I was "recommended" in January about a battery replacement for the system and I was NEVER recommended such a part. Left very angry from the service center without the problem being fixed. Did not feel like a valued customer and felt like money was just owed for a problem out of my hands. Will not and do not suggest working with this dealership. Would give a 0 out 5 if possible for feeling like an idiot.