Mercedes-Benz of Union | A Ray Catena Company US, Union

I had the BEST Experience at Ray Catena. Nick Bradfield made me feel like a VIP customer. He searched to find a vehicle that had Everything I wanted. He went the extra mile to order an option that was on back order but Nick made it happen and the option was installed before I picked up my vehicle. I LOVE MY 2022 GLC Benz!!! Nick is a Top Notch consultant much more than a salesman. I would recommend this dealership 1000%!

This is the best Mercedes location for sales and service! My family have been loyal customers since the early 2000’s. Everyone who works here from the front desk, to the service and sales consultants, to the technicians are very knowledgeable, kind, polite, and patient. Since this is Mercedes, of course, a certain refinement is expected and this place certainly delivers. We dropped off our car here for a service appointment and they immediately serviced us and gave us updates via text throughout the entire process. The waiting area is COVID compliant, the entire place is very clean, and there are complimentary sealed snacks and beverages for all clients. Thank you so much to everyone who helped us every time we came in.

Service was amazing. Someone took the time to show me around all the different cars I was interested in. They spent an hour talking to me about the different features and pros/cons of each car. Cars are stored inside so no hot sun while looking. Didn't end up buying as my budget count stretch far enough for a lease due to the new prices covid caused. My biggest disappointment is with Mercedes for discontinuing the A220 for 2023. Had a nice time. No hard push to sell anything. People are very nice and offer honest opinions.

If I could give zero stars I would. Please stay away and purchase your Mercedes’ somewhere else. All they care about is sales, once they sell you a car the service goes drastically down hill. The wait time for service is weeks and weeks, they never have loaners and the communication with service is terrible. I have to call daily to get any updates or answers. Our car has lived in the service department since we purchased 2 years ago. (Brand new 2020 GLS) and they never fix it properly and it just goes back for another issue. Currently it’s been there for 4 weeks and there is always an excuse. Everyone has covid, parts unavailable, people on vacation…list goes on and on. It took me 8 calls to Justin the GM to finally get a call back. Please stay away it’s been a nightmare to say the least.

Rich, the salesman is a crook! He sold me a demo vehicle as a new vehicle. He assured me that the vehicle warranty would still cover it for a year. That was a lie. The brakes have been squealing since I drove off the lot and they continue to pretend it’s fixed. The registration was only good for a year all while I paid for the vehicle as a new vehicle. Horrible!

Great dealership. Marc is a friendly patient salesman that never pressures you into buying something you aren’t sure about. After finally deciding what car I wanted I was out of there within an hour. Best experience I’ve had at a dealership.

Horrible horrible horrible customer service. Went to see a car, asked if they could open the car. The guy told me ok and then never came back. They also kept looking at me like as if didn’t deserve to be there/didnt have the money to purchase a car. Also, wanted to get an estimate for a fix for my AMG. Sent pictures and everything through an email and called multiple times and no response. I also called a few times and kept getting put on hold for over 30 minutes. I would also call their service number and i would start explaining what i wanted, and for 2 times this guy hanged up the phone on my face. Really disrespectful. Do not do any business with them.

Constantly meets and exceeds the expectations of the most Discerning customer. I'm about to take delivery of my 5th Benz. It's true when they say they treat you like family 👪 and special a special shout out to to Anthony Marino and John Kelly

Zach and the team could not have been more helpful. They fit me in unplanned when I had a tire issue. I really appreciated the customer service approach and the time they took to help me.

Highly unprofessional behavior from service center. I have never expected such a poor service from a Marcedes standpoint. Funny part is that you have to wait 30 days to listen sorry. Would you believe I have tried to do my car service since October. I regret doing business with service center.

Great customer service, awesome sales team (particularly Howard Hughes), amazing showroom which feels like every kids dream to be in with such spectacular cars. Looking forward purchasing an S-Class perhaps in the future. For now, we're settled a new Sprinter and GLS.

Awful customer service! Made an appointment, dropped the car off for service (covered under warranty), and they kept the car for 5 days without even looking at it. After 5 days, the update is "we might be able to look at it tomorrow". Also - they won't give you a loaner unless you've purchased your vehicle from them. Not worth the your time or frustration. Mercedes Benz of Morristown has top-notch customer service - what you would expect when you buy a luxury automobile.

Shopping for a new car makes me cringe. I've been procrastinating it for so long. Haggling with a car salesman is not how I want to spend an afternoon. I recently leased a vehicle at Ray Catena in Union. Stan Baum was exceptional!!! He listened, he was honest, he was everything!! What a kind soul. He made this a memorable, pleasant experience. All of my needs were met in record time. Thank you Stan for providing such incredible service. I must mention that Ty, our new car delivery representative was amazing as well. He was very thorough and informative, let's not forget funny. Overall a wonderful experience!

Thank you Ray Catenary of Union for the follow up gifts. We love to travel and the accessories gifts are perfect for us & our new Benz. Keep up the good work Brett & thank you for following up.

Great experience with Jim and Nick. Made the purchasing process really easy and fun. Jill took time out to explain everything in detail and made me feel like I made an informed decision. Really happy with the team here

I wish there were an option to NOT leave a star. This is by far the worse dealership I have ever had to deal with. It doesn't operate like a Mercedes dealership at all. I would rather walk than to ever have to drop my vehicle off here. They don't believe in customer service. I took my vehicle for repair and they have kept my car for 7 WEEKS now. They didn't have a loaner vehicle available for me to use. When I finally did go to pick my vehicle up, they were closed. I admit that I arrived a few minutes before closing but technically if you are supposed to close at a certain time, then there is no way everyone should be gone before the posted closing time. There were personnel and a manager on site (dealer side) but they claimed they had nothing to do with the service side. Not to mention I had to take an Uber there and back home and I still don't have my vehicle. Not having a car for 7 weeks means I had to spend a lot of money to get around and lost business due to not having a vehicle. Their billing rates and hours billed replacing the $600 part are outrageous. The cost of the repair kept increasing ($7000, $9000,.. and finally settled around $6000). There is no expectation management or compensation for all the money I had to spend out of pocket. This is the antithesis of 'customer service'. If you have money to burn in a campfire, this is the place to go! So disappointed in the Mercedes organization and will never buy another vehicle from them again. The car only has 30,000 miles and unfortunately is out of warranty (4 years) This place is either an amateur hour or a scam. The same goes for the 'German engineering' at Mercedes Benz. I will be buying Audi/BMW next time and will never set foot into another Cantena Group dealership

If i can provide no stars to describe my frustration with this dealership, I would. I don’t understand how so many different employees can be so incompetent about simple things. I’ve been dealing with Mercedes for years and this last time with my lease renewal has put me to the point where after my lease is over I definitely need to search elsewhere. I returned my last lease, and for some reason I keep receiving calls saying that there was a balance because excessive mileage which I knew was incorrect because I was under mileage and discussed with my sales person how I should have gotten less miles. So for three weeks I kept getting calls stating that I went over my mileage by 200,000, which i continued arguing was incorrect and had documents to prove it. 200,000 miles ?! I was better of purchasing the car if that was the case. After going back and forward , someone realized that when the car was return the representative who checked the car in added an additional digit, instead of doing research the first time to figure out where the error was I continuously received calls. Fast forward to the new car I received, which had a defective dashboard that cut of for three to four days a week. I paid my first car payment without being able to use the car because there was a delay bringing the car to get repaired. Overall for the amount of years that I’ve had Mercedes and the amount I pay monthly I expect different type of service but unfortunately I have not received that. Management has not reached out or said anything which is disheartening.

Veena & Gonzalo Santiago recommends Mercedes-Benz of Union. This was the easiest dealership I have been too. A big shout out to Howard Hughes for all the assistance and help. Very friendly and knowledgeable car dealer. He was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see I had a great experience at Ray Catena of Union (NJ). Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.

Made an appointment to have my car serviced, which needed to be towed into the shop. After my checkin, they told me they're backed up and it would be at least 3 days before they can even look at it. Seven days later call to inform me they've still not gotten to it. Now it's been two weeks and they're just getting it up on the rack to diagnose. If you don't' have the staff to service incoming vehicles- Stop taking appointments. Called to inquire, asked to speak to my advisor. They said she was busy, so I asked to speak to the Service Manager. Instead the advisor called, informed me they just got it in the shop Saturday. Informed them again this is my only mode of transportation and I would like to speak to the service manager, to which she curtly replied, "I'll have her call you". If you're looking for expedient service -- DO NOT bring your vechicle here.

Purchased my GLE450 here with the help of Nicholas Bradfield. This dealership is filled with professional and friendly people who want to see you leave happy and in a new MB, starting from the receptionists all the way up to management. Nicholas was amazing, beyond professional, courteous, and was extremely knowledgeable regarding all the different vehicles, trims, and options. My wife and I never felt pressured at all, and Nick was very transparent from the start. I also dealt with the manager, James, who was also extremely pleasant, friendly, and professional. The dealership is very clean, polished, and an overall nice place to be. As a younger buyer, I'm typically treated in a condescending manner when entering nicer car dealerships, so I was relieved (and surprised) to not have to face that here. I've already referred all my friends and family, and will continue to shop here!

I bought a maintenance package from this location and when I bought it, I was told they have loaner etc.. If you didn't buy your care at this location go somewhere else. It turns out you can only have a loaner if you bought you car here. First and last Merceds I will buy. I have a Volvo and it's much better customer service.

I work with Rich He's always accommodating and great to work with. Explains all the details make sure my experience, is a good one.

They are horrible!!! Sold me a $70k lemon and pretty much have not helped me at all!!!

I can’t say enough about my experience here. John Farrell the salesman was efficient and helpful. Got all the financing for my lease easily and he worked well with my insurance agent. When we picked up the car Anthony “the Saint” not only explained how to properly use the car, he also showed me how to use all the features on my Mercedes; which was purchased at a different dealer. I now know that I have a self driving and parking car! I will definitely be back! Great job gentlemen!!!

My favorite place for maintenance. I always drive from Staten Island to this place. Place is never crowded. They take the car in promptly. Waiting time is reasonable. Waiting room offers comfortable chairs, drinks and snack. Staff are courteous and kind. Service consultant, Harold King, was honest and helped to save money and tried to accommodate my needs. Thank you Harold! I'll always come back here for professional service and nice treatment.

Just purchased my 5th Sprinter from Ray Catena Mercedes. Brian the Sales Rep was great, he is the always responsive and definitely one of the best Sales staff I have worked with.

Had the best experience with Ray Catina of Union from the manager Tim to the sales person Jim. I can’t believe how smooth. Impeccable !!!! I will definitely go back to them if I ever choose to trade in But not sure I will. My C300 has made me soooooo happy. No hassle leasing. I can’t thank them enough for making this work. So impressed Will never go anywhere else. Don’t settle for less. Go there. Don’t bother shopping around. They were the best Shopped around. Wasted so much time. Don’t make the same mistake. Just go to Ray Catino of Union NJ. Thanks guys. You went overboard to make me happy ❤️

This is absolutely the worst dealership I ever dealt with in my life! They don't even deserve the one star. I ordered my car for personal use and built it to my liking over 18 months ago, I even agreed to pay over sticker price and left a deposit on that car as they promised to have the car delivered to me in 6 months. On 2 separate occasions over the last year, I had a car with a VIN number assigned to me and fully built already with my name on it, which the sales rep and James the sales manager confirmed to me. During BOTH occasions when the car came in they told told me they had to sell the car else where because they were simply getting more money on the deal. On a separate note from the above I had ordered and built to my company's liking a Mercedes sprinter, again I left a deposit I was promised the van in 6 months and when the van came in they simply sold it on me again. They still have not been able to come up with my vehicles or have sent my deposit back after I have been asking for months. James the sales manager along with the rest of dealership clearly cannot hold their commitment to their customers. Ray Catena should be ashamed of the operations at this dealership. I will gladly take my business along with my family to a Mercedes Benz dealership that's appreciates the customer.

This is my second purchase from Ray Catena of Union. I had a great experience. Rich was great through the entire process. Olo showed me how everything in the car works. He even came to my home the next day to assist me because I had a problem closing my trunk. Everyone was so nice and helpful! Thank you for helping me purchase my vehicle. I love it!

Everyone has there good and bad, but I have been buying / leasing cars with Victor for years now and each time it's a extremely relaxing not to mention pleasant experience ( Yes dealerships can offer those lol) ... regardless of prices or scores, if you are in a market for customer service plus a deal of a century ... Visit Ray Catena of Union and ask for Victor or Tim guaranteed they will make the impossible into reality!

Buying a new car is always so grueling but I just had the best experience at this dealership. Tim and Joe made it so easy, no stress, very professional but also friendly and welcoming. Also, Danny, who showed me everything about my new vehicle was very informative, took his time, and answered my stupid questions ;-) Thank you....you have a customer for life!

This is the most unprofessional, ghetto, and unruly place ever! From the staff all the way up to the MANAGER’S! They don’t return calls weeks on end, hang up on you purposely and sound so miserable on the phone. Even their presentation at front desk look and act despicable and ignore you when asking a question and literally talk about you like you’re hard of hearing. They treat people unfairly and you can see the favoritism going on. They are not helpful and don’t know the true meaning of work ethic, customer service, and teamwork. I would never recommend this place to anyone Enter at your own risk to world class ghetto!

A terrible dealership. I took my car in for servicing (oil change, check fluid levels, check the Air bag malfunction) on Tuesday, 12 July 2022. This appointment was given to me after waiting for a month. I was told it would take " a couple of days". After a few days I was told it would go into the shop on Friday 15 July. Today, 19 July, a week after I first brought the car in, I was told my car was not in the shop yet and did not know when it would be. I am going to pick my car up tomorrow and will never to back to this terrible dealership.

I spent more than $80k on the spot and I’m completely stunned how they have changed their attitude completely 180 degree opposite after the sale. They sent my service request to the different location and hung up on my calls multiple times. Just stunned and speechless.

Slimeball con men. Purchased a brand new modified sprinter specially designed by the manager. They represented it as high quality work done by a Mercedes certified 3rd party. Half way in our family trip to Florida my kids are throwing up because of fumes in the cab and that is just the beginning. Not to mention the horrible body work un calibrated sensors crooked cameraman shotty wiring. These guys are really bad people. Most of the time they get to sell pristine mb vehicles that are new, but if these animals have an opportunity to get one over on you their pocket will come before your safety and well being. These sleazy con men refuse to deal with this issue properly. This is not the last they will hear from me.

The pits for service.An appointment was made in advanceon anSaturday for 30 minutes. Both vehicles that I wanted to see were closed shut and locked tight as a drum.I was finally told that no one was available to see me and I would need to reshedule.No.I will not return and waste my time waiting for poor service.

I am a Sales Manager in my families Ford store in Pekin Illinois. My wife and I were looking for a fun car that we had both always dreamed of. Unfortunately this vehicle was not a Ford. I had been searching for a gently used Mercedes SL for a few months when I came across the perfect match of what we were looking for. Problem was it was 1000 miles away! Victor helped us secure the vehicle and from that point it was to be shipped to us via transport truck. This is the reason for my review. You see, ANYONE can sell a car....it is how that dealer reacts to a problem that sets them apart from the rest. The transport company had issues with a couple of trucks that were supposed to deliver it to us. After Victor and Bill Zimmerman sensed our impatience and frustration our situation was escalated to Jim Buchanan who is the GM of Ray Catena Auto Group. Jim called my wife on a Saturday morning and told us that he had asked Buddy (who is a long time valuable Ray Catena employee) to get us the car by early evening the very next day directly to our home! Now that is how a dealership should handle a disappointed customer!! Also, the trunk was filled with gifts thanking us for our business and apologizing for the delay! #mercedesswag Thank You Ray Catena Mercedes!!!

Very nice experience buying my first Mercedes. The dealership is huge and very clean. They even have a kitchen/cafe fully loaded with snacks and drinks. Process was very fast and easy from start to finish. My sales guy nick and his brother Chris did a great job. Would definitely go back there for my next Benz.

I booked my car in for service a month ago. They agreed to provide a loaner vehicle while my car was in the shop. I receive two confirmations (one on the day before) confirming the service and loaner vehicle. When I arrived I was told that they in fact had no loaner vehicles and "How did I intend getting home?". I asked the service rep why this was the case and gave me shrug and said "get an Uber". No apology for not having contacted me to let me know that loaner vehicles would not be available. Nothing. Stone faced surliness. I bought my car from Ray Catena (MB of U) because of their great customer service. In the new age of vehicle short supply, they have lost that ethos completely. I will never buy a car from them again. Completely recommend against dealing with them at all.

Terrible dealership. Attempted 3 times to speak with General Manager, manager and person covering for manager - none of whom were available Friday, Monday or Tuesday. Asked for a call back - still have not heard from anyone. Service department person assigned to me did not return call either. This is my 5th Mercedes with this dealership, I will not return. No one with any oversight. They don't really care. Stay away

I had such a great experience with Mr Tom at ray catena dealership.he super friendly and knowledgeable.he made the car buying process very easy and smooth.I would recommend all my friends to go ray catena.

Matt, as customer service representative was very helpful in getting thd maintenance work done. The process was complete and the car continues to function very well. Matt was thoughtful and thorough. He also helped to get me an Ubetr to go home and send a company driver to bring me back to the service area when the wolrk was complete. He consulted me about every suggested service for the car. I was very pleased. LOUISE MALARKEY

Wanted to purchase a car for wife in this dealer multiple times. Each time i found a car online with a certain price, dealer did not commit. Today was my last time, found a 2020 GLE for 60K online with 8K and upon calling the dealer they told me price was 4K higher, i advised you have a car listed for 60K online and i am willing to purchase as a present for wife with this price. Definitely price gouging, will not ever return to this dealer for service or purchase. Mercedes should really look into this as this is affecting their brand, there is now tons of other cards folks can consider with much better quality.

Lee Midrano was awesome to work with! He made us feel heard, respected and that our business was valued. We had a great experience here. The dealership is beautiful and everyone we saw (including those we weren't working directly with) were personable, friendly and always offering refreshments. James was also very helpful, and we're very pleased with our experience!

0 stars for this dealership’s service department! I sat with Mathew my assigned sales advisor to have a diagnostic done on my car and I was quoted $516 just to check it out. I was quoted $172 over the phone but once I visited the service center he told me that I had 3 concerns on my vehicle and I will need to be charged for 3 different service checks. I was confused on why 1 service check and fee wasn’t enough to tell me what’s wrong with my car. I felt like I was being swindled! Mathew told me that I was paying for the amount of time that each of my concerns will take to check on my vehicle and it’s $172 per 1 hour and 30 minutes. I then asked to speak to the manager Jamie Rogers which was a big mistake. Before speaking to me Mathew and Jamie went into an office to discuss my concerns which was weird to me. Jamie was short and rude to an employee right in front of me before our conversation even started which I thought was off. He was condescending and seemed annoyed that I had questions about the fees. His explanation for the 3 different fees was that it takes time to unscrew and review the car parts. But that’s what you have to do to check the car anyway, it didn’t add up to me. What if all I need is one thing fixed to stop all of my concerns! Jamie alone is the only reason why I changed my mind about paying the $516. He didn’t make me feel comfortable at all! His attitude was more like take it or leave it, we are not changing our mind but also couldn’t show me a price list to back up his quote! Before speaking to him I was going to pay because, I just want my car fixed. But I will go somewhere else. I will never visit this dealership again! Thank you Jamie Rogers for making this Mercedes benz owner feel like they’re being robbed when it’s time to get my vehicle maintenance!

Amazing experience at Union, Edward from the start was very hospitable, offering us food, drinks, and even places to eat in the area while we were waiting for the car to be prepped. Loving the GLE 63s so far and so happy the spec I was looking for happened to be there coincidentally so we had to pull the trigger! I also want to thank Vic, who I believe is one of the managers, for coming at the end of the signing and congratulating me. Whenever I'll need another Mercedes in the future, I'll make sure to come back here. Overall top notch service and people!

The service department is horrible. Made an appointment 2 weeks in advance to have my car diagnosed. Dropped car off at the appointed time. The service department failed to even look at the car that day, the next day, or the next day leaving me without transportation to work. They also refused to give me a loaner because the car was not bought at the Union dealership. The Service Manager, Patty, does not return phone calls.

We have an RV/motorhome and the chassis is a Sprinter van. We bring our vehicle here for service. The service advisor and service techs are excellent. Harold is our service advisor and he is great! We had a problem with our A/C before an upcoming trip this summer, and he and the team were able to make sure parts were ordered and service was completed on time.

I typically don’t write reviews but after having such a great experience with Lenny and Vic, I felt like it was necessary. I was shopping for a vehicle online for 3 months before I decided that the new GLB had all of the features I was looking for in replacement of my BMW X1. I spoke to Lenny over the phone and he was polite, professional and friendly. When I decided to come in for a test drive, he listened to all of my needs and wants and never pushed me into a car like your typical sales person. Instead, he found me exactly what I wanted. He was up front about the wait that it takes to get the car in, the process and did everything possible to make the numbers work. No hidden fees, no surprises, just an overall great experience. Vic also played a big part in sealing the deal and was understanding towards my needs. I was a little skeptical visiting this location because of the negative reviews but honestly, hands down one of the best experiences I’ve had buying a car. Great job you guys and thank youuuuuuu!

worse dealership ever. asked to speak with manager, Patty twice - never in office. Person covering not available. Attempted to speak with General Manager, D Liguori twice but again no response. Girls who answer phone can be curt and rude if you ask question. To date I left several messages with no follow up call. I have leaased 5 mercedes from the union dealership - I iwll not return in April when lease is up. unfortuante for sales, as he was terrific. Stay clear of this dealership

If you need a car I totally recommend seeing the Sales Representative Daymond. Even after you buy your car he is there for you if you have any questions. I will definitely be returning due to the excellent customer service.

Great service, couldn't be better. Your sales representative Brett Gardner was simply phenomenal. He was very knowledgeable, and extremely helpful. Your service rep Jill is the best in the business bar none!!! She is very professional and far exceeds getting the job done. If the rest of your staff consist of individuals like these two, this will definitely be a long lasting relationship. Thanks for the Great service!!!

Horrible . My car been there for 2 weeks already going to 3 . And they haven't even checked to see what's wrong with it . Very unprofessional. If u want your time wasted visit ray Catena mercades in union . I recommend Caldwell or Morristown if u need service done to your car.