Mercedes-Benz at Kansas City Madison Ave, Kansas City

They kept my motorhome less time than expected and addressed any and all issues, taking the time to explain various engine codes. At no time did I feel my business was any less important than anyone else's. Very professional and mindful of my property. Will definitely be back for maintenance and any issues.

I've had a great experience here with Cody getting everything taken care of on my vehicle. Easy to schedule, great customer service. Very flexible and easy to work with. I know if I have another issue in the future I'll be confident in their service.

We spoke with Brad Fajardo, a salesman on the phone before we went to Mercedes KC first and gave him an idea of what type of vehicle we were looking at and made and appointment with him to come in on a Saturday. When we arrived he met us at the door and already had cars pulled in order to show us. He was friendly, professional, and most importantly knew the mechanics of each car that we looked at. We had a lot of questions since we had never bought a Mercedes before and was able to answer every question. Everyone there is friendly and knows their job well. We now own our first Mercedes Benz and will continue doing business with Brad in the future. Best dealer experience we have ever had.

Outstanding service experience. My 6 year old vehicle experienced a dead battery. I bought a new battery from an auto parts store after which my vehicle could still not maintain a charge. I scheduled a service appointment with MBKC to evaluate a possible electrical problem. After evaluating the vehicle they found that the new battery was bad too. They replaced the battery with no additional charges.

Don't finance with MBFS. They're absolutely awful. Also don't expect them to honor any service agreements. Oh, also expect them to WAY over charge on any services that they provide. I'd stay away... Mercedes makes great cars, but they really rip people off in the process. (UPDATE: They've already contacted me and are trying to make it right. Originally I gave a 1 star. Updated to a 2, because it's awesome that they're trying to make it right after the fact.)

We just had a great time buying our Mercedes-Benz with Brad Fajardo recently. He is knowledgeable about his vehicles and made our journey into the Mercedes family enjoyable and efficient. Thank you to all who assisted in this special time for us.

Buyer Beware Your finance guy lied. #1-Told me my 2022 S580 does not come with manufactory warranty. Tried to force me to buy extra add-ons. #2- This Dealership insist on going forward with its ridiculous up-charging. #3- Lies about lack of S Class , there is no shortage of S-class. #4- Didn't allow me to purchase the vehicle under business. #5- After the deal was done, 2 weeks later requested more money from me. Car in my possession at this point #6- Since its my fist Mercedes purchase, he requested 30% down. Offered me 6% interest rate in March 2022, rates were low during this time. My score is higher than 750. Told me all other banks denied me. #7- Worst buying Experience, buyers need to know this dealership is over charging. You guys know how to reach me Avoid this dealership

I've had to replace 2 tires since I bought the car a year ago. You claim I'm curb jumping and hitting pot holes and it's my fault. Really? The roads are excellent where we live. I'm OK with you just admitting to me that the tires are bad and I'm sorry, here's the information to take it up with Pirelli. That's the best thing you could have done. The worst thing is just lying to me.

During my last trip at Mercedes Benz of Kansas City, I had the best of experience with Cody Young. He was so courteous and friendly that it seemed like he had met me before. Thank you Cody, for being such a dedicated service advisor. I had my car returned to me earlier than predicted. I really appreciate your commitment to the total satisfaction of your client. Keep up the good work.

Awesome dealership. Found the deal of a life time I think and the sales man I had was awesome, really friendly and always put me and my interests first highly recommend this place

Took my SL550 in for a simple MO inspection. The waiting room was very comfortable and had drinks and snacks along with good WFI. The work was done quickly and a got I free car wash. Great, fast service.

Very impressive dealership! I purchased a used 2016 Ford Transit 250 Cargo Van and was pleased with their professionalism, honesty and attention to detail. I will definitely return when I’m in the market to purchase a Mercedes.

Have only take my vehicle there twice now. Both times exceptional service, friendliness and customer service is above reproach. Cody Young best advisor I have ever worked with. And the loaner vehicle was phenomenal.

I worked with Brad Fajardo on a specific vehicle I was interested in. His communication from setting up an appointment to the delivery of the vehicle was top notch. I appreciated his knowledge and extremely fair trade in value of my vehicle. Zero pressure and made me feel comfortable and pleased with the experience. I would highly recommend Brad for anybody looking for a luxury car or SUV. Mercedes Benz of KC is a place you should check out!

There were amazing! Josh and his crew allowed us come do the purchase of a vehicle after they had closed at 7pm. We were there until 730pm and they didn't complain at all. Top-notch customer service!

Although KC Mercedes Bez and I got off on the wrong foot when I first purchased my GLS 450 from them few months ago, my experience yesterday with the service manager Mr. John Doolittle was a great start. He listened to my concerns and made a genuine effort to make things right. This is my first repair job with them, so I am hoping for an exceptional quality of work, God willing. Thank you all!

My thanks and kudos go to Lisa in the Service dept. She is so friendly and personable! I felt the car was in good hands with all the folks in the service dept because of her! Thanks again guys!

As always, Johnny Kartsonis support is outstanding. He explains repairs/maintenance issues clearly and stays connected with updates/follow ups. Thanks Johnny and keep up the great work!

Attended to as soon as I drove in. Everyone very nice and polite. Waiting room very accommodating. Cody worked with me from the time of my phone call to scheduling and service; all performed as he initially stated (length of service time and cost). Very pleased, especially with car wash because I needed one at the time 😃

They are the nicest dealership that I’ve been to. I left wanting to buy a car from them. I was impressed.

We continue to be pleased with Mercedes Benz of Kansas City. We called our service advisor, John Kartsonis for an appointment on the wheel sensor recall as well as a code our vehicle was showing. John set up the appointment when it was convenient to us. Upon arrival he went over the process and kept us updated as the work was performed. The work was completed and we were notified of the work completed and why. We appreciate the professional approach by all at this dealership.

Johnny Kartsonis is a great help and a very knowledgeable service advisor.

I have been bringing my car to this dealer for service since I moved to Kansas City. I have always been impressed with the service department. They are polite, knowledgeable and keep my car in great shape. They're also very thoughtful about pricing, which is more than aporecaited

This service center was extremely prompt getting me in and out when I dropped off & picked up my vehicle. The work was done properly and completed within the time estimated. My service manager was already aware of recall notices before I arrived, and made accommodations for those repairs as well. I felt like they really cared about me and my vehicle.

Great experience here! Super impressed with Lisa - phenomenal customer experience and gets things handled! Big thanks to Dan for handling the labor on my car. Super prompt, efficient and friendly people. :) I love seeing when companies get it right. Thank you Mercedes!

Scheduled an appointment 30 days in advance for a 20,000 B1 service. Car was delivered on Monday at 9:00am, couldn’t pick up until Tuesday at 3:00pm. Suggest never pre purchasing service programs, you have little or no recourse.

Excellent and friendly service. Should have six stars. Johnny Kartsonis the Sprinter service manager was able to solve our RV problem while we were traveling through KC, even though they had a very busy schedule. Definitely do business with these people! Dr. Bryce Goman

The gentleman at this location, F. Ricci and Mr. Ralph were simply amazing! My buying experience was made simple. I was able to get more for my trade and even save on my new purchase. I would absolutely suggest you try them before shopping elsewhere. I won’t go anywhere else. Thanks guys!

Cody in service was kind enough to fit me into his completely full schedule when the tire on my car wouldn’t hold air. I dropped it off early in the morning with the expectation that it wouldn’t be done till late afternoon as I was squeezed into his line up that day. He and his tech were able to get the tire off, figure out what happened and call to authorize the replacement in less than a couple of hours. I was blown away that the work was done so quickly. All of the service employees are always so friendly and transparent about the work done.

I am an extremely satisfied customer! My service advisor "Tj Altaji" is my new hero, he has my 2005 ML 350 back on the road and my vehicle drives with some oomph once again. The service was professional and completed in no time at all! I appreciate his professionalism, compassion, and outstanding service. I could not ask for more!! One happy and grateful customer, Faith He sure encouraged me to "keep the faith" as the sun still shines through the clouds!" 😊 Mercedes Benz of Kansas City must be proud that he is a wonderful part of their Team!

Huge shout out to Brad and the team! Very easy car buying process. I have been looking for a pre-owned Jeep Wrangler for weeks and as soon as they got one in they put it onto their website. As soon as I saw it I knew it was going to sell fast. I was able to reserve it through the MBKC website and come pick it up the next day. I was only in the dealership for a total of 45 minutes. All staff were super friendly, personable, and know the business like the back of their hand!

It was time for the 5-year service on my car and my service advisor is truly top-notch. He keeps me very much informed with the progress of the work and provides top-tier service. I've been to other dealerships but this is truly the best in my opinion. Not to mention my car was ready in less time than promised. I bypass the Mercedes-Benz dealership in my area to drive 45min - 1hr. just to visit this one because of the customer service I receive at this one.

I drive about 80 miles to get my Mercedes Sprinter based RV serviced at MB of KC. This time I dropped it off and picked it up two days later. They were doing an Emissions System recall, and while it was there I had them do an oil change and new fuel filter. In the past I have worked with John Doolittle and Johnny Karstonis. They are both pleasant and knowledgeable. This time I worked with a young man named TJ. He was exceptional. I always enjoy a trip to MB of KC. While my RV is being serviced, I look at the cars on the lot, chat with a few sales people, and sometimes walk to a local place for lunch if I am there for a while. Somebody always offers to drive me to lunch, but I like to walk. I have always had really good luck with waiting on my vehicle. If I have an appointment for 9:00, I get there at 9:00, and they are working on it by 9:30. Plus, their waiting room is super nice, and it is a nice place to wait. I would give them an A+

Service advisor didn't have parts ready in advance, didnt have a decent (or any) loaner vehicle available as promised, insult to injury they had some kid come notify me of all these problems, whim acted like it was my fault they couldn't keep it together.

This review is of my Trade-in experience at Mercedes Benz of Kansas City and does not reflect my experience of the Salesperson, Finance or delivery personnel. Geoff Bedine (GM) and Ross Strada (Sales Manager) are a pair of bullies who employ extremely intimidating negotiation tactics. The delivery of their message was hostile and completely unacceptable which ruined our Mercedes Benz purchase experience. My family and I were viewing our potential purchase in the showroom when Geoff came into the showroom yelling at us and our salesperson, he did not acknowledge or greet us what so ever. We all walked into the front parking lot where my trade in was parked. I could tell the situation was about to be very tense so I attempted to deescalate the situation by introducing myself to Geoff but he didn't even take a second to shake my hand. The situation simply got worse from there. Geoff and his hype man (Ross) proceeded to prance around my vehicle yelling out to each other the imperfections of my 1 year old vehicle that I was trading in. Many of the concerns were valid (paint blemishes, windshield crack, etc) and I was okay with a reasonable reduction in tade-in value. It was the delivery of the message that honestly humiliated me and my family. They knew I was not in a position of negotiation leverage since I had driven 3hrs to their dealership and I had already placed a non-refundable down payment for them to hold the new vehicle, so they attempted to crush me with their unprofessional tactics. We shared our frustrations with our salesperson Ritchie, he apologized but the damage had been done. Ritchie even offered to refund our non-refundable down payment if we wanted to walk. Regardless of the horrible experience with Geoff and Ross, we elected to make the purchase due to the lack of vehicles in the market, plus they had the vehicle which we wanted. Rob the finance person was friendly, we even found mutual connections since he too is from NW Arkansas. Jessie was great teaching us all the features of the new 2021 GLE. Even though our experience with Ritchie, Rob and Jessie was pleasant the damage that Geoff and Ross caused will not allow me to recommend this dealership to anyone as the leadership sets a very poor example to the rest of the team. We will not be returning to this dealership.

Had the AEM recall work done on our 2014 Sprint 3500 based Winnebago View. Also had them replace the SAM module so I now have functioning passenger side door locks. Everything worked great, it was ready when they said it would be, drop-off and pickup were quick. Unit was nice and clean inside (seat was covered with plastic when they drove it up) and everything worked.

This is truly an Awesome Dealership. Some places like to say they treat you like Family, well in my case I honestly feel as though I am. I gave 5 Stars because the staff at Mercedes Benz of Kansas City, Missouri deserves it. Each Dept. from Sales, Service including Parts is a reflection of the Superior Leadership of Geoff Bedine. Although MBOKC is a Hassle Free Dealership with pricing, Geoff has always done his best to assist my Salesperson (Josh Keenan) to earn and retain my business. The Employees there are each committed to giving a “Wow” experience to myself as well as other customers and are always Friendly. I know this because I’m observant and always impressed. To date, I’ve purchased 5 vehicles from this location and will soon be making my 6th. I had previously purchased a Mercedes Benz S Class at a Luxury Automobile Store in Leavenworth, Kansas and although the service was good, it wasn’t until I visited Mercedes Benz of Kansas City that I understood the difference. There actually is a sense of Prestige when you are there. This is truly a Beautiful 1st class and clean Dealership. My Salesman Josh Keenan in my opinion is an Expert and is very thorough throughout the entire process of my car purchase(s) from sales to delivery. He takes pride in earning my repeat business by getting to know what I Love about vehicles (quite a bit) and what’s important to me. He totally understands automobile technology and trends by staying informed. Josh never ceases to amaze me with the wealth of knowledge that he has on most all vehicles on the lot including non Mercedes Benz vehicles which are trades that he may sell. He is the kind of Salesman who has gone above and beyond to provide total satisfaction. He always returns my calls on the same day, or will send a short message to let me know if he’s with a customer and will call back. A couple years back, I purchased a Mercedes Benz S600 Maybach. I was worried that it wouldn’t fit in my garage because of the length and shelving. Josh drove with me to take the car to see for myself that it would fit, and to my surprise he actually helped make a few adjustments to make it work. Needless to say, I made the purchase. I’m an impulsive yet analytical customer and sometimes I over think before making a purchase. Josh has spent hours patiently working with me where sometimes at the last minute I’ll change my mind and need more time. As a professional, he’s always shown patience. He will always be my “go to” Salesman!

I read the bad reviews at MB Aristocrat VERY close to my home...but chose the much LONGER commute to Martin City MB...and Ms Lisa made up for the commute!! Ms Lisa's communication was VERY detailed and oriented...my AC is now blowing cold and quietly....and they also did an good thorough check on my tire... that I stated had only 10 PSI before I put air in🙏🙏🙏🙏🙏Thank Y😇U!!

Was in KC to visit. Should have been in and out in 2 days. Brakes needed changed. Got me in within 1 day for recall, brake job and oil change. Picked up a super slick raincoat too!

Great group to have your car worked on. Customer Service is second to none, communication is exceptional and repairs are fairly priced. I have taken my GL450 there for 3 years now; Matt and his team has made sure my car lasts another 100K. Thank you!!

Received great service from Matt Hoover when I had my SUV in for annual maintenance at Mercedes Benz of KC. He always responds to any questions I have about my vehicle! Always attentive and polite

The scheduling and drop off was very frustrating. Called to schedule service for a recurring issue and a recall. The representative confirmed the date and time with a loaner but upon arriving I found out that it was not in their records. The service adviser seemed very frustrated and while he took me in.. he was very condescending and disrespectful. 2 strs only because the problems were all fixed. Will never drive 40 miles again to deal with these guys. Love my car but not the "High Class" service.

Went in for a recall on my Sprinter the service advisor was very accurate with the time they quoted me. And they gave it an in-depth check over too! (Side note) I brought my motorcycle with me and the whole service team were more than willing to help me safely load my motorcycle in and out the sprinter! It was awesome!! And a life saver! Definitely will return for future service!

I dropped my car off for service today and was in a private Mercedes Benz shuttle ride to my office within 10 min (max) of pulling in the service dept garage doors. They arranged for a 2:30pm pickup at my office and they were there at 2:29pm. I was driving my car out of the dealer lot within 10 min of arriving back to pay and pick up my car. It is nice to have things work efficiently and not have to sit around a wait for everyone all the time!

Michael in the service department was so attentive to detail and went above and beyond to assist us while we replaced a window after our car was broken into. He was knowledgeable and generous with his time even going so far as to help vacuum up some leftover pieces we found before leaving. Highly recommend this dealership based on Michael’s professionalism alone!

I was blown away with the service I received from Mercedes-Benz of Kansas City. I was out in Oak Grove Missouri when I went to start my car it was dead! I had to call and get a jump start. I did not know who to call and was afraid to shut the car off for fear of being stranded so far from home again. I called the service department and they told me to come straight over and into the service area and they would take care of me. Well it took a little while to drive to the location, but the moment I walked it they greeted me by name and knew exactly why I was there and took GREAT care of me. I was in and out in NO time and to top it off they WASHED my car. For someone who was having a very bad day, Blake with Mercedes Benz turned it around just like that!

I Love My Mercedes. It is low maintenance when you stick to scheduled services and bring it here for these guys to maintain it tho it is expensive you wont have to worry about problems later. They get me in and out with a loaner or yesterday I had to wait for two tires, Blake told Me 1 and a half hours I was out in 45min..

I recently just bought a GLB 35 from them and I assure you that this is the standard for car selling. I worked with Max Montoya and I could not have been happier with my car and experience. My purchase experience at Mercedes combined the highest class service with no pressure to walk out the same day with the car or upselling. I will definitely be back to buy my next car from here. Thank you Max and the team!

My Salesman Brad Fajardo was extremely professional, friendly, he helped me purchased the car of my dreams. He went above and beyond to make sure I had everything I needed. If you’re looking for a honest salesman and someone who’s going too be respectful too your feelings and HONEST ‘!!! Ask for Brad Fajardo ‼️

I love this Mercedes dealership, everytime I come I get great service, they treat me with great respect and they take good care of my car! I feel good when I spend my money because I know I am getting great service!!! Another satisfied customer :)

Josh E., thank you for working with us on the ML. Appreciated you pulling up the history of the car and helping us during our visit today. Very nice shopping experience!

My last service yesterday is the recall on the Sprinter Van. Have no complaint. Things go well. Staff is excellent.

Straightforward dealer service was handled with professionalism and convenience. Would definitely recommend this dealer for the service and the customer service that they provide.

This is an excellent dealership to deal with. They are super friendly. Bought a late model used Cadillac from them and it was cleaned and detailed like they would a new Mercedes. Also had an abundance of pictures and details on the car, that it was like seeing it in person. I live 250 miles away, so I bought it without first looking at it in person or test driving it, The car was exactly like they said it was. I dealt with Max and Shervin in the sales dept., and they are both friendly and knowledgeable. Wouldn't hesitate to buy another vehicle from them, They also sent me a real nice stainless steel 32 ounce mug and 12 homemade chocolate chip cookies after the sale. That was nice but unexpected. You won't regret anything if you buy from them. Rouss Hill

My first time at a Mercedes dealership. Very courtious,courteous, and clean! Cody my service writer was extremely polite. The service guys got my car done really quick with no problem.

I brought my Sprinter RV in for a turbo resonator and bracket and Service B. Johnny explained what needed to be done, what the costs were and how long it would take. He didn't pressure me about things that I could do myself. The work was done on time and on budget. The waiting room has a variety of seating, a decent assortment of complimentary snacks and drinks and excellent Wi-Fi. This is what dealer service should be.

Cody Young is an amazing service advisor and a pleasure to do business with...thanks to the incredible technicians my car is always perfect when I leave there. Great dealership!!

I purchased my car online from another state but have always taken it here for service. John K. is my service rep and over the past three years he has been exceptional. I always receive top of the line service and he answers any question I may have. I called Mercedes requesting an emergency diagnosis regarding what I thought was an issue with my brakes. They were able to check out my car that day , and determined that there was nothing wrong with the car. They put my mind at ease and were so courteous and helpful . Great service!

Consistent top notch sales and service experience. Johnny K (service) and Ralph S (sales) are honest and exceptional.

From the beginning, Mercedes-Benz was excellent to work with regarding my vehicle. Initially, the dates available for service was 2 weeks away. Waiting on air conditioning repair in this weather seemed cruel and unusual but I didn't have to wait. I was immediately transferred to the service supervisor and he found a day to work it in. TJ was the service associate dedicated to service. He was pleasant, knowledgeable, and made me feel comfortable that he was taking care of me like he would any of his family members. He kept me informed of of the progress and my repairs were even completed a day earlier than promised. Highly Recommend

Appointment was Jan.24th 2022 for Missouri State inspection also review of check engine light. Now is March 7th 2022 car has not be serviced, made several attempts, left several messages have never received any call back, License plates have now expired so car now can not be driven so needed to have car towed to another service center to have Missouri state inspection preformed.

Cody took care of everything and was very profesional, will continue to use him for service and recommend him to anyone that needs service.

Mercedes -Benz of KC are the most professional business that I have seen in a long time from the lady who answers the phone to the service guy Matt who has a very comforting personality that makes you feel special. Love the professional attire and personality that is shown as soon as you pull in the garage. I am very thank full that the small issue with my car was handled in a quick and professional way. I had brought my car in dirty on the exterior due to all the rain that week, but when I left my car was shining like new. Thank you so much for the wonderful experience, and this is why I have bought 4 cars from this same dealership each time it was time to get another car. Olanda Nicholas

I had a wonderful experience purchasing Mercedes Benz GLE 400 in 2020 and recently two weeks a go another C 300 Mercedes for my son. Brad Fajardo is amazing dealer I have ever deal, He made the process really smooth and gave us as much as help we needed every time we go. If you looking for great service and great prices this is the place to be. Thank you Brad !

I took our car to get electirical work done on the front windows, seats and doors. We live about two hours from the dealership and since we have recently moved from the Bethesda, Maryland area we wanted to find a good Mercedes dealership. When I arrived at 10 a.m. I was told the repair might take 4 to 5 hours. I asked if it was possible to get a loaner but was told there was a shortage of loaners, so I would have to wait until the repairs were done. I waited for an hour or so and then was told the technician who was working on my car had a dental appointment for a root canal. I asked if I could get a loaner and come back the next day - but since there were no loaners I would have to drive my own car home. We then scheduled an appointment for two weeks later and reserved a loaner. When I arrived for my 10 a.m. appointment I was told they had run out of loaners. So I asked what I should do since I live two hours away and could not be assured the work would be completed by the end of day. The answer was repeated that no loaners were available. I asked if I could speak to the mananger. The serviceman came back and said the manager had found a loaner. I was able to return home and the work was completed three days later. I returned on the 5th day to pick up my car. After paying for the repair I happend to try the passenger-side seat control and it did not work. The serviceman said that both he and the technician had tried it and it worked fine the day before. The car was sent back to the technician and they discovered it needed a new mechanism to make the seat adjustment work. The serviceman said it would take 3 to 4 days to get the part. Since I had just returned my loaner he was able to get me the same loaner I had been driving. As we headed back home I recieved a call from someone from Merceds-Benz office asking If I could return the loaner because they had sold it. I said we live 2 hours away and would agree to have someone come to our house and pick up the loaner but we were not willing to drive it back. Finally after 4 days we were able to pick up our car and it is working fine. The serviceman agreed to absorb the labor cost for the repair - at my request. Since we have owned our Mercedes wagon for 15 years we have come to hold the Mercedes staff and the quality of the cars in high regard. This was far from what we had expected. I appreciate that you want to do better and I hope this note will help.

I'm not typically someone who goes to the dealer for repairs, but I've had really great experiences with this Mercedes service department, particularly with service manager Johnny Kartsonis. I have a Metris van which is hard to find mechanics who can work on it, and Johnny has several times worked with me to get it in and quickly diagnose issues and get them fixed. One time I had a flat in downtown KC and got stranded when I discovered the parts needed to access and change the spare were missing (I bought the vehicle used). Johnny picked up his phone after hours, got the parts from another Metris they had on the lot and met my wife at the shop so I could get the tire changed and get home. Outstanding service! I'm moving out of the KC area soon, and I have no doubt I'll miss Johnny and the folks at MBKC.

Great experience. Cody young took care of all my needs and answered all of my questions. He kept me updated and gave me good advice!

Service was as expected. Matt Hoover, the Tech Advisor, was professional & informative as usual. Service department replaced a trim piece on my 2012 SLK350 due to wear & tear. The only reason for the 4-Star rating is the vehicles are always returned dirty. It looks like the cars are washed with a dirty sponge or drying cloths. And in this case, the steering wheel trim piece had grease smudges all over it.

Johnny Kartsonis is an amazing Service Representative!! Knowledgeable, thoughtful, caring, will do anything to resolve issues and a pleasure to work with.

My husband and I were traveling and was 250 miles away from home. So on our way our Mercedes Benz battery light came on and said something about turn engine on or car will shut down in three minutes. So I chatted with a Benz rep via chat and was later contacted by someone at the Kansas City Benz dealership. I explained what was going on and that we were 250 miles away from home, so needed to figure out what’s going on. I was told to bring car in and they will pull it in and give a diagnosis and that it would be a $50 diagnosis charge. I was like “great” and felt relieved. Now once we got there I checked in and explained what was going on. When I explained everything and advised that the check engine light came on, as we drove to them. We were later told that since the check engine light came on “ they didn’t want to get too involved” I mean isn’t that purpose of getting it diagnoses so we would know? Them it went from getting a diagnosis now to “can’t get it in until Monday..mind you this was on a Thursday. Then we were told that they have seen this issue a few times and told us what they think it is. Again told us not until Monday and they no loaners to give to us. This was an emergency! Surely they have some kind of policy for Emergencies. We were lucky to make it home and the local St Louis Benz states we were lucky to make it home because it was our alternator and we could have been stranded.

I was scheduled for an oil change and told it would be one hour and 15 or so minutes and told I should wait in the lounge. I ended up waiting 3 hours :(. The service advisors worked hard to push my car through and were very friendly. Apparently the lift used kept breaking down and the car ahead of me took longer than expected. I realize that things happen and am making note to self. Next time request a loaner. That time could have been better spent !

This review is for a recent recall service (airbag). I initially contacted John Doolittle, who immediately set me up with a service appointment and loaner vehicle. Upon arrival, I was greeted at my service appointment by John Kartsonis, who led me through the (short) process of dropping off my vehicle and picking up the loaner. The maintenance was completed ahead of schedule, and I was notified promptly. I dropped off the loaner, and drove off in my cleaner-than-when-I-dropped-it-off E400. My only complaint is I didn't get to finish my complimentary coffee and snack at either end of the service appointment! Great job, Mercedes-Benz of Kansas City!

Having trouble with the DEF system on my Sprinter van while driving from Boston to Colorado, John Doolittle SM, went out of his way to get me in the next day in spite of service work being scheduled out to December (this in Sept). Upon arriving, Johnny Kartsonis SA, expedited my work order and the tech's resolved my problem within an hour. Great relief as that darn DEF "#of Starts countdown clock" was putting stress on this cross country trip. This dealership was awesome accommodating me.

I purchased new tires from them in July. In February, I noticed I had a flat tire from what I thought was a slow leak. The leak ended up being a hole and the tire was ruined. They ordered a new tire, once it came in a couple days later, they installed it at a minimal cost to me and washed my car! I have always had great service here

I've purchased multiple vehicles from Mercedes Benz of Kansas City and have had them serviced there since 2009. My services advisor, Johnny is always informative and the customer service is world-class!

My sales consultant Brad Fajardo was phenomenal, he helped me out when I was outside looking through the lot. He was extremely knowledgeable about the vehicle I wanted to purchase. I left with the car of my dreams and the deal I wanted. I couldn't be more happy about my experience at this dealership.

This was an amazing place and the people were exceptional. Our motorhome broke down and we could not find anyone to work on the diesel engine. But Johnnie from Mercedes Benz of Kansas City went above and beyond in customer service and support. Thank you Johnnie!

The team at Mercedes Benz Kansas City is the best in the business. There is nowhere else I will go for either a purchase or service. I look forward to every visit to the dealership. Do yourself a favor and give them a visit.

Matt Hoover is Great! He always takes care of me and makes me feel welcome. I went in for routine service and my passenger airbag was on recall but he didn't have that specific item in stock. Additionally, I was moving out of town in 2 weeks. Matt got the airbag in the following week and he worked me into the schedule so the work could be completed before I left town. Thanks again Matt!

My car would not run over ten miles per-hour when I brought it in . they fixed it and said there is a recall on this problem, also my sun shade got off track and quit working at the same time it also was fixed , they did a good job , but it took a week, I had a new C-300 to drive for that week, and was not inconvenient at all. I waited all my life for Mercedes-Benz it was and still is my dream car, but for this to happen so early once I was able to get one [6000miles] disheartens me, in my mind they were much better cars , and much more reliable , I still love it, to me there is nothing like a Mercedes-Benz

It took 2 weeks for an service "appointment". After I dropped off my vehicle at the scheduled time, my vehicle sat in your lot for two days before a tech even looked at the problem. What's the purpose of making an "appointment " if it has no impact on when the "service" is performed? This is the reason I changed from the Aristocrat dealership. Hopefully, this is an anomaly and will not be repeated, otherwise I will have to seek other alternatives for future service. I expressed my displeasure to your Service Advisor when I picked up my vehicle so this review should not be a surprise.

Geoff immediately gave us a fair trade number while Rich was super attentive .. Fernando in finance was knowledgeable about all the products available and making appropriate recommendations. Thank you for doing such a great job @MBKC!

My stressful search for a comfy and perfect vehicle for my family was instantly made great when Brad Fajardo arrived on the scene. Not only was Brad professional, he made me feel as if I was his only customer and he took great effort in working toward my best interest. Between Brad’s patient salesmanship and Fernando’s attentive guidance, my car-buying experience with Mercedes-Benz KC was one for the books. Thanks for all you do! (& for putting up with me 😁)