McCluskey Chevrolet Kings Auto Mall Rd, Cincinnati

My daughter was in a car wreck and her car was totaled. Trying to find a nice used car is hard. Julian, Ashley, and Elisha worked together to find her a nice used car. They did not rush us, nor did I feel like I was being hassled to buy a car that day. Ashley let us test drive any car that we wanted until we found the right one. Elisha educated us on the warranty and Julian help us get the best rate. The process was easy and that group was a joy to work with. Again thank you so much for your help.

My first time buying a new vehicle was awesome from start to finish. Everyone I spoke with was very fluent, clear, and easily understood, not to mention very laid back and friendly. I absolutely loved the fact that I wasn't pressured into buying something I didn't want. They were very easy to work with when discussing my financial stand point and what was the better options to go with. Thank you Pat and the rest of the team. 2022 Chevy Equinox RS

I purchased my first vehicle from McCluskey Chevrolet and I was not disappointed. Zachary Hoffman and Gregg Hoffman did a fantastic job from the moment I walked in the door. They both delivered excellent customer service while making sure it was a fluid and seamless process. I will definitely recommend McCluskey Chevrolet to my family and friends. VR, Tony

I had a great experience start to finish. About 2 months after buying my truck it had a transmission issue. Jeremy in I believe service was so helpful it was hard to believe. I haven't had much luck with dealerships in the past. Jeremy walked me through the entire process and it was covered under a GM warranty. I was given awesome loaner vehicles while waiting for the truck to be done. He also quoted me an ac repair for way cheaper than my local dealership quoted me. Thanks for the professional service! I would recommend this dealership to anyone.

This was the best car shopping experience I’ve ever had. Jarrod was my salesman, he was knowledgeable and on point. He worked with me and lenders to help me find exactly what I wanted. No hassle no crazy stuff! I love that I have a lifetime warranty. I love my truck. I couldn’t be happier! Definitely telling my family and friends. Thank you Jarrod!

We've all heard the saying monkeys doing stuff with a football. This Service department at McCluskey Chevrolet @ Kings Auto Mall is so overwhelmed with trying to complete service at a rate of 245 vehicles per week, these people are beside themselves trying to keep up. In summary my billed vehicle service was 1.5 hours of labor for removal and reinstallation for one part . Which is great right, this company had my vehicle for 15 days. Nope, not a supply chain issue, Nope, not a lack of labor issue, just a good old fashion we don't have time to get your vehicle repair complete. But to top it off they also don't have time to keep me the paying customer informed on the current status of my vehicles whereabouts. After multiple attempts to reach my service advisor to no avail, I tried to get in touch with a service manager, I was sent straight to his voice mail with no communication from him as well. My advise to anyone reading reviews on the performance of this company is "Go somewhere else!" These people don't have time to work on your vehicle and the communication is failing as well. The parking lot of this business is so cluttered with vehicles you have to park on the street to wait to get into the service center. To the person reading the Google Reviews for McCluskey Chevrolet and "Responding From The Owner" don't bother I sincerely doubt that you are Keith McCluskey a resident of Hyde Park, responding to these Goggle reviews. The irreparable damage is done. Keith needs to look into either better qualified communicative managers, find an additional location for another service center or provide better transparency of time expected to complete vehicle services. My managed expectation was in 4 days my vehicle repair would be completed as promised, quite a disappointment.

Easy car purchase to date! We found the car online, called for our free 48 hour test drive. By the time we got to the dealership the car was ready. They gave me a 15 minute appraisal on my trade in. When we decided to purchase the car we dealt with Pat over the phone, he worked up all the paperwork and had it ready by the time we got there. All in all we maybe spent an hour in total at the actually dealership. Having bought several cars in the past, I have been used to the 4-5 hour long process. I was pleasantly surprised! Pat was great to work with on negotiating and was not a pushy salesman! Our first stop for next vehicle purchase!

Amazing service! They went above and beyond to help us out today. We were driving on I 71 when our car overheated. We were stranded on the side of the highway on the other side of the fence from the dealership. My son called the service center of the dealership on the off chance that they could sell us some coolant, so that we could at least get off the highway and to a safer location. Boy did they come through! Tim and Karen came out and brought us coolant and Tim even put it in our car for us and gave us extra just in case. They were so friendly and helpful. We were able to get the car safely off the highway. Their helpfulness made a bad day into a great one! We are incredibly grateful. Amazing people!

I go past 2 other gm dealerships to bring it to McCluskey Kings automall where I bought the truck. The customer service is great and really speaks volumes about the character of the dealership as a whole.

I recently purchased a vehicle from McCluskey, my sales person was Elisha. Everything was on line and I never set foot in the dealership....very new for me! Nonetheless the McCluskey team went above and beyond. They were friendly and accommodating. I would highly recommend you check them out even if you don't live in Cincinnati. They have a lot of NON Chevy inventory. Thanks Elisha, keep up the good work.

Great experience! I called in to schedule and Tracey was very helpful starting the process. I was having a hard time finding the dealership and she went out of her way to email me instructions. it was very nice waiting on the oil change to get done too. I just plugged into my laptop and worked while they knocked it out. Would recommend to anyone

I went in to simply test drive a vehicle that I had some interest in purchasing. Drove the vehicle back to the lot, was asked to "go over a few things". Sat down, was asked about financing, and I clearly stated that I wouldn't be financing any potential purchase through the dealership or their affiliated banks. I made it clear that I would be financed through a local credit union that I've been working with for years. A few minutes later, the salesperson came back in with the information on the pricing of the vehicle, and specifically stated that "because I was adamant about being financed through my local creditor (which indeed, I was very adamant) they did not run my credit". I was honestly very thankful. I didn't want an unnecessary hard inquiry on my credit report if I wasn't certain that I was going to purchase that vehicle from them, nevertheless that I wouldn't be financing through them anyways. Cut to the next evening, and I look on my credit report and see a hard inquiry from McCluskey Chevrolet. They went out of their way to lie to me about not running an inquiry into my credit, and now I have to deal with the hit on my report. To add to my annoyance, they asked for the keys to my vehicle so that they may appraise it (completely understandable). Sales rep comes in a minute later and informs me that someone was"taking my vehicle for a short drive to make sure that everything was okay with it". I would have no issue with them driving my car, but they did not ask for any permission from me to take it anywhere. The very least they could do is ask the owner of the vehicle for permission before driving away with their personal vehicle. I couldn't imagine the nightmare that would've ensued had they gotten in an accident with my car. I have no reason to think they took it on a joy ride, but still, don't just drive away without the owners permission.

Absolutely terrible customer service. Bought a new traverse in 2019. I have had the same issue since I purchased the car. It skips gears when you accelerate. I have reported this issue every time I have been in since I bought it. They claim they can’t mimic the problem. Well at 60,000 miles the check engine light comes on. With the way this vehicle drives that was predictable. I have reached out to them numerous times. They just send you to “someone’s voicemail.” They told me I can drive there and find someone to talk to. Unbelievable. When you sell a $50,000+ product to someone they deserve more than a voicemail. But all the good customer service goes by the wayside after you buy the car and they have your money.

I’d say like Patrick Szabo at McCluskey Chevrolet was really friendly, helpful and didn’t give us a hard time when we didn’t like the first few cars showed. He sat us down asked us what we want and pulled up the cars we could afford and let us choose from a list from the comfort of a nice cold showroom. He even gave us free pizza and cookies for me and my pregnant sister! We really appreciate everything he and the McCluskey Chevrolet family did for us today and we will definitely be back for our cars for years to come!

Terrible experience. I bought a truck that needed work so they kept it on a “due bill”. Had the truck over a month ended up making my first payment while they had it. Only fixed half of what they said they would fix. I had to drop the truck back off because I couldn’t even drive it. Finally got it back still drove terrible. I took it in for alignment at a local shop to find out they took the steering stabilizer off and didn’t replace it. I bought the truck from a Chevrolet dealership thinking I would get a honest deal. I paid 19k for a 2008 work truck. I’m a mechanic by trade. I’d hate to see someone buy a vehicle from them that had no clue on what to look for or know they were getting scammed. FYI this is my first and only review.

Purchasing went pretty good, but when I dropped the truck off to have the steps put on, I had to pickup the truck the next day my keys were handed to me and said my truck was out front which it wasn't. I couldn't find it anywhere but the guy who takes care of the rentals came out to help me find it. They didn't even put the new floor mats in. They left them in the boxes and threw them in the back seat. I really like McCluskey but I was disappointed in the way I was treated in service.

In all my experiences car shopping, none have been as easy as this one. Special thank you to the Members Julian, Elisha, and Ashley for their patience with us. Excellent customer service!!! We will be back for our Son’s first car soon.

We were in an impossible situation but McCluskey Chevrolet made it possible. Plus they treated us like royalty along the way these guys are the best at what they do. I would definitely recommend them to anybody looking to buy a new car or used car or that needed service on their existing vehicle

We ordered our truck in September, Amy Wainscott was our salesperson and kept us up to date with our order. Everyone during the purchase process was very nice and Scott Lambert and Amy stayed late (during a snow storm) to show us the features. We will definitely purchase from McCluskey again.

I had an awesome experience today as always. My salesman Daniel Little was very professional and knowledgeable and I appreciate his help. Also a shout out to Austin Tarantino the service guy who got it all started. My last three cars were brought at Mccluskey and I will always be grateful.

I took my car in because it needed airbags to be serviced. They let my car sit there for two days, didn't work on it at all. HORRIBLE CUSTOMER SERVICE AND RUDE EMPLOYEES, DO NOT GO TO MCCLUSKEY TO GET YOUR CAR FIXED. They have horrible communication skills, they need to work on as an company. They lost me as a customer, I will never return to McCluskey ever again. I had this at 3 stars but I'm changing it to one, honestly they don't even deserve one star. So please be aware of McCluskey, don't take your car in there to get serviced. Didn't tell me anything about what's going on with my car or that my service advisor is out sick. Some of the people are nice but others are not.

My experience at McCluskey Chevrolet was absolutely incredible. I will never not buy a brand new car again, absolutely the way to go. Scott Lambert is an amazing salesman, he will take care of you miles and miles down the road.

Ok for a oil change but If they send u to there body shop get ready to be screwed because they Don't stand behind there work not to mention the Greasy hand prints left all over twice.. long story short cheaper to do it yourself even if its an insurance claim if u love ur car find a better place that Cares about there customers after the sale and service !!!

Our salesman was great. Kept us informed from the online build and order to the delivery of our new Chevy. Antoine Wilson is the man!! Our second new Chevy bought from McCluskey and Antoine was our salesman for both. Great guy to work with! Would highly recommend McCluskey and Antoine Wilson!!

Austin and Jeff made my whole experience. When I first arrived to the service department with my car, everyone was a little busy and I stood around for a moment waiting for someone to acknowledge and help me, and before I could ask it they were both right there and available to help get me checked in and taken care of. Great costumer service and trustworthy staff is why I drive 45 mins to service my vehicle there.

Karen in the Service is always professional! She is awesome!! I just purchased a truck from Dan Little, he was incredibly helpful and went out of his way and stayed after hours to find a truck to fit my needs! I highly recommend Dan, Karen and all the staff at McCluskey!!

Ricky Brown was incredible. I was probably fairly annoying at times and he handled it well. The initial truck I put a deposit on was scheduled for December delivery and never came in. I found another truck on the website on Saturday morning and texted Ricky. He was able to get the truck locked down while other dealers were trying to snag it. I was out of town and we still were able to close the deal. Mark was an excellent help with finance and insurance. The entire process was seamless and I would highly recommend Ricky and the team at McCluskey.

I went in on 2/10/22 to have an oil leak and oil pan fixed. The mechanics chose to do whatever they wanted and did not completely fix the issues I came in for. I work from home so since 2/10/22, I’ve driven my car about 5-6 times. Mainly close to home, like the grocery store or my dad’s house. On 2/24/22, my engine overheated and my car had 0% oil. I had to have it towed back to my home. When I called to schedule an appointment to have it fixed and get it towed, I was told that if they have it towed, I couldn’t keep my already scheduled appointment and that my car would be serviced based on first come, first served. Needless to say, I will no longer have my vehicle serviced at this location. I was also told I am not allowed to stay at McCluskey while MY vehicle is being serviced. I have ALWAYS waited in the lobby or lounge area whenever my car is serviced. I have never left and came back. This has been a terrible experience.

Jeff Schreiber Was Very nice and helpful. He showed me how the car works. He put my License Plate on for me. Also answered all of my questions I asked him. I was dealing with another salesman since December and it was the 2022 Trax that never came in. It was his suggestion about getting a 2022 Equinox. That salesman was great. He quit to start his own buisness. But i walked in the front door and Jeff ask me if I needed help right then. He took me back and we looked up the car I wanted and I wrapped up the paperwork the same day. I had to wait a little bit for the car to come in but Jeff kept me informed of when it was coming in. The day I went to get it there was no wait or delays. Thank you Jeff for doing such a great job. Actually the whole team there. All the way back to the finance department and the insurance guys. 10 is the score I gave them at 9273 Kings Auto Mall. Cincinnati Ohio, 45249. Thank you 2022 Equinox

If I could rate this place with zero stars then I would. I spoke with a salesman yesterday about a car I was interested in and he was supposed to do a 24 hour hold on it for me. I drove over 2 hours to get there and I called when I was almost to the dealership and the salesman said the vehicle sold last night. They knew I was coming in today but didn't even bother calling me last night or earlier today to let me know. So they wasted my time plus gas just to drive to there for nothing. What a joke for a dealership.

Jonathan Bennett is the best! I actually had fun buying my car. Jonathan is very knowledgeable about the vehicles, warrantees, and financing processes. All of the staff, the relaxed environment, the unlimited power train warranty, and the efficient process make it certain that I will tell friends and family and purchase all of my vehicles with Jonathan at McCluskey. They exceeded my hopes of what a car buying experience could be. Thank you Jonathan!

It’s rare to find any car service center where reviews don’t have a few negatives. But honestly my experience at McCluskey Chevrolet Service for our 2018 Suburban was outstanding! I was stranded at a local gas station when our truck simply wouldn’t start. In a rush to prep for our vacation, I had driven it all afternoon without issue. But when I went to move forward in the line toward the gas pump (I was at Costco) the truck wouldn’t start back up. Thinking it might simply be that the key fob battery had died (not a fan of push button ignitions…) I contacted the nearby McCluskey Chevrolet Parts department where “RJ” helped offer the correct battery. I left my truck parked at Costco and walked over to McCluskey Parts Dept. where RJ installed the new battery into the key fob at the counter for me - and I was given a ride back to my car to test my theory. “John” the driver, set aside his work errand just to stay with me and trouble shoot the situation. He could have just dropped me off back at the Costco gas station, but instead he stayed to help communicate the situation back to the service team. It was determined that something more concerning was going on and we called for a tow. The service department at McCluskey’s is OPEN UNTIL 3:00 AM!! I was amazed! Then we met the top Manager “Savanna” and service advisor Bridgette. You know when a person of authority gives that “Don’t worry - you’re in good hands now” confident vibe? Such is the experience with these two managers. They were instantly able to arrange for our truck to be taken in, organized all paperwork in minutes and although the mechanic staff was down to just one overnight person, they still assured us that our truck would be repaired within 24 hours. Both Savanna and Bridgette were extremely efficient, professional and personable! Couldn’t have been more reassuring. The process was smooth and the needed repair (a new starter) was managed well. Our truck was given a courtesy check up as well - and then car washed!! We were able to pick up our Suburban within 24 hours just as promised! Considering what you hear about supply chain/parts issues, staff reductions and the other customers in line ahead of us - we were amazed that all went so smoothly! The facility (super clean and well lit) is so accommodating with a refreshment center and relaxing waiting area both upstairs and down. (A cool corvette is on display if you’re interested in drooling while waiting… lol) Everyone we interacted with was helpful and supportive! When we were ready to leave and had a question, the mechanic who worked on the truck came out for one final overview - gave it a needed adjustment and verified it was good to go. And everything about the work done is on a video we can watch! Even the cashier was polite and friendly. Now thanks to McCluskey Chevrolet Service, we can go on our vacation knowing our vehicle is ready for the road and won’t strand us at the gas pump somewhere in the middle of nowhere! We highly recommend the McCluskey Chevy Service group at Kings Auto Mall.

Demoore was AMAZING helping my sister in law find a car! He was very knowledgeable and helpful with all questions we had. The process was quick and smooth which is exactly what I was hoping for with her first car purchase from a dealership. Thank you so much Demoore for the great service!

told them i had a tire plan and that my tire should be free of charge, they told me i was wrong and charged me $300 dollars. i researched everything myself when i got home and spent a lot of my own time on the phone to find out i was right. they did refund my money but took 4 days. if i didnt research myself and just took there word id be out 300 dollars.

It was fast, enjoyable waiting area. Staff was friendly and helpful. Have enjoyed service here, have never been to any other dealerships and have now been bringing my Dodge Ram 2020 here for service.

If I can give them a zero I would. My friend has such a good experience with them I knew I would as well. NOT Tyler Rhodes helped me and he told me my only option would be refinanced instead of a new car, ok that was ok he told me I need $500 down I did that got the paperwork for a new lender signed them sent them back and NOTHING, my old lender continued to call me for payment stating my car had not been paid off. I called the dealership EVERDAY for 45 days NOTHING no one would return my calls or emails. I have now had to dispute with my bank to try to get my $500 back. Just BEWARE

The service tech was very knowledgeable and answered all of my questions. He provided me with a check list of to-do items so that I can maintain my vehicle. Great Service and Quick!

Come see Craig Knisley in sales. He took amazing care of us, couldn't have asked for a better experience. Seriously, call him now and get a new vehicle. The deals are amazing!

The service took 3 hours for an oil change, look at tire sensors that were not aligned to the correct tires and shaking at highways that were a resume of the prior rlservice at Mcluskey, which is unacceptable. McCluskey consistently over schedules service appointments and is inconsiderate of their customers time and obligations such as work/personal schedule. I also had a tire with a slow leak that I was going to go straight to Tire Discounters to get new tires. I shared with the service advisor that I was going to have this service elsewhere but the technician took the nail out of my tire causing it to go flat. Leaving me at Mcluskey even longer when I had meeting for work that I was already late for. Mcluskey did put the spare on so I could get to Tire Discounters but your service shop will never again touch my tires. If my extended warranty did not require me to seek service here I would never come back. I am going to be contacting the extended warranty provider as well as Mcluskey's service is slow and untrustworthy

Jake C. was really helpful! We were trying to find a car that was in my budget for 2 weeks & Jake never gave up! Now I have a brand new 2022 Chevy :)

Jeremy is excellent. He covered all my concerns and needs and informed me every step of the way. He was personable and made me feel confident that I was in good hands.

Everyone was so very welcoming! I was greeted by Demoore who then took me to his manager who then told me that Demoore would take great care of me and that he did. He helped me find the car I was looking for and did his best to get me the best rates, but they just weren’t going as low as I liked. Yaron then approached us and suggested I check out the Chevy Trax because it was a similar vehicle and the rates were better. Let’s just say I am now the first time owner of a 2022! And again thanks to Demoore for going above and beyond!

Guy who called me about my fleet vehicle was not helpful at all and rude. Don’t reward these people with buying from them. Update: Did you see anywhere in my review that I was upset about my vehicle being “in transit”? The “in transit” status is irrelevant. The guy on the phone was rude and completely uninterested in helping me. The fact that you try to debunk my claim just goes to show the “courtesy” you can expect from this place.

Dan Little was my product specialist and although I didn’t buy a Chevy he found exactly what I liked and seemed to know about every inch of this car was very thorough and didn’t miss a beat he had me in and out lickity split!!

This was my wife and I first time buying a vehicle at McCluskey and Bishop made this experience a memorable one. We will definitely recommend Bishop to anyone looking to buy a vehicle.

I have had my best car oil change experience here. Great polite service, excellent lounge, free coffee and soda, interesting design of the interior, acceptable price.

I got my Chevy equinox in 2014. I was thinking finally getting a brand new equinox this year. But after the way Alberto treats his clients, I will be going somewhere else. There are plenty of car dealerships.

This place, y'all... first time I ever bought a car. I was sooo nervous and out of my element. But from the second I walked in, the staff made me feel like I was a guest at a luxury resort. I kid you not! They offered drinks and a place to sit... and my rep, Bill Stouffer, made everything so easy! I told him what I wanted, what my budget was, and he totally just made it happen. And I am IN LOVE WITH MY CAR! And their Lifetime Powertrain Warranty? Why go anywhere else!? LOVE LOVE LOVE McCluskey Chevrolet, and I will never buy another car anywhere else! 10 out of 10! Thank you, McCluskey!

Had an appointment. Dropped vehicle off at prescribed time Wednesday Evening. Left town.. Came back.... Called 4 days after dropping off.. Truck had not been dispatched to service until Friday. No follow up call to me re: status until I called. Only to find it would be another day or two. Said 'drop in' vehicles were being serviced at a high volume. Which means my 'appointment' got pushed back. Went to get vehicle when finished.. Took 25 minutes to have tech find my vehicle. It was buried behind 4 other vehicles.

I knew the day would come but I did not think it would be today..I traded my Malibu in for a newer Equinox I sat in service for a couple of hours when Jeremy Huber approached me with a service bill that was a few thousand dollars he introduce me to Dan Little he was so cute funny and got me in and out with a quickness if anyone is looking for a good deal go see Dan Little I assure you it will be your best experience as of yet!

Was looking to buy a car with cash under $40000. They didn't have what I was looking for (it's tax season all cars in that range are flying off the lots). Customer Service / Sales was exceptional. They have mouthwash in the bathroom! They've thought of everything a customer could dream of asking for!

Buyer beware. Be prepared to call GM corporate. I've made 14 calls seeking resolution to my issue. They failed to run my provided credit card for down-payment and turned me into collections instead. Over $500. Terrible experience on a $65k vehicle. I hope Keith Mccluskey reads this and reaches out. I have excellent notes on all interactions with his staff.

Easy time with the car buying process. Had to wait for the car to arrive at the dealership but it was a small price to pay to get exactly what I wanted.

Unfortunately I really wasn't in the market for a car, but someone hit me and totaled my sonic. I loved that car and knew I was going to go with another Chevrolet. Always have had great service from Jeremy Huber in Service department and Nick had helped my brother get a truck. Nick took care of everything for me and found a nice Malibu since there are no new Sonics. Nick listened to my budget and what I had to work with. Helped from the beginning and has been in contact with me letting me know when to expect the car. I highly recommend Nick, Jeremy and McCluskey Auto Mall.

I had an amazing experience at McCluskey today and can't wait to share with the world! I showed up flustered after dealing with another dealer down the street and basically was insulted multiple times and told I wouldn't get a better deal on the truck I wanted. On top of that, they were only offering me $500 for my trade which had issues, but was definitely worth more than $500, c'mon now! I ran into Scott and he could tell I was frustrated. He pulled me aside and allowed me to vent and just calm my nerves. Scott listened to what I had to say and was able to find my truck. MY New Truck! I promise this is the best car dealership in the auto mall! They took care of me and I now have an amazing vehicle. Ben and Scott are literally the best, just let them work for you, I promise you won't regret it. All around superb job guys and I appreciate everything you've done for me and my family. This is the third vehicle I've purchased from McCluskey and the experience was amazing all three time! Thanks guys!

My service relations guy, Juan was very demanding about my service being late. I purchased My vehicle in July and scheduled my first service that same week. The service representative I spoke With only had appointments available in late December and confirmed that it would be fine to wait that long. Despite me telling Juan that it wasn’t my choice to wait he berated me about getting my service done every 5,000 miles. A few hours after I left The dealership for my service, he called me and berated me about it again. He was very rude and unprofessional about it. I am Very disappoi

I never purchased a vehicle online nor had it delivered to my door.., so I was a little skeptical. My credit score isn't the best nor did I want to get into a big loan dept. We negotiated for about a week. I ended up getting one of their lower end cars in the ball park of what I was willing to get a loan on and let me say.., they delivered car in great condition with a full tank of gas. I was totally impressed with the costumer service and relieved I didn't get a lemon, cause I never test drove the car before purchase. You can definitely trust these people to stand behind their word.., and work.

We were bait and switched by McCluskey Chevrolet. We called and inquired about a vehicle on their website. They verified it was there, they answered our questions (wrongly) and even put a “24 hour hold” on the vehicle. We drove 35 minutes on New Year’s Eve to be there at 9 am when they opened only to be told by the salesman and manager that the car we inquired about was sold “awhile ago”. As you can guess, they then tried to lure us into the lot to look at other, more expensive vehicles that we had absolutely zero interest in. The staff never even once apologized for the inconvenience that they caused. It is a tough time on car dealerships with the supply issues, yes. But to outright lie to a prospective customer in hopes they would find a more expensive model is not only borderline illegal but also unethical. I will not return to McCluskey and I would warn prospective buyers of the way this team operates.

Dan Gehrlich was very energetic and professional. He listened to what we wanted and delivered. Thanks!

Everything was perfect from start to finish. Your staff is awesome, friendly and just simply great! Colin was attentive. He answered all our questions and took great care of us from start to finish. And his supervisor was incredible! I mean who makes sure you’re taken care of even when their employee is unavailable….. Justin did just that! We could not have asked for a better experience. We felt like family. #ChevyFamily…. We will definitely purchase all of our future vehicles through McCluskey and refer all our friends and family. Thanks Again- Tiffany & David Thompson

Came in to buy a '12 Cadillac SRX and ended up buying '21 Chevy Trax for less that what the Cadillac would've cost w/ only 45 miles on it PLUS 5 years of free roadside assistance and lifetime powertrain warranty. I am so thrilled Dontae helped me find the best deal possible despite my strong desire to get into a luxury model that would've cost me more and given me less value overall. Thanks Dontae and team McCluskey for making this so easy. 🥳

My car was having electrical problems. I dropped it off . They were really busy but fit me in in the next couple days. It was a loose battery connection. I’m so grateful for BJ and Jason taking care of me! Elizabeth crabill

I went into the service area and was greeted very nicely from Charles. Very comfortable time at McCluskey this day. My 2020 Colorado was taken good care of.

I love McClusky Kings Auto Mall Dealership! Always offer best GM deal, staff professional and efficient and atmosphere is welcoming. Justin with the Online Department was amazing!!!

Great customer service. What I liked the most was there honesty. Showing a video of the service being performed and what needed to be done. Was just awesome I highly recommend this place to all.

I had an appointment scheduled for 10:15pm for vehicle service. Dropped it off around 5pm ,service was done well before my scheduled appointment. The service tech went above and beyond to get my vehicle done.

Everything was fine until I got in my truck after the service and it smelled like an ash tray. I think it’s unlikely that a worker smoked a cigarette in my truck but they certainly must have just put it out before they got in. I had to do get a air freshener

I initially had a great experience purchasing my vehicle. Since then, it has been the most ridiculous experience. I currently live out of state and purchased this vehicle while visiting family. At the time of purchase, we were told by two different people that my car would be titled in my state of residence. However, when I received the title, it was for Ohio (not my state). At the suggestion of my sales rep saying that was wrong, I called their title department and they said I was told incorrectly - that they can't title in another state. Ok, not great, but fine. I went to transfer the title here, but the bill of sale sent with the title shows a large balance due even though I paid IN FULL at the time of purchase. I have to have an updated bill of sale document showing nothing due in order to transfer my title and registration. Also, there will be another $225 in fees to transfer, which I was told was included in my purchase price. Every time I call, they always direct me to my sales guy who says he can't help me and tells me to call another department. This has now been 2+ weeks of me getting the runaround, calling multiple people, leaving voicemail after voicemail. My dad physically went and spoke to a manager who said they would call me. Two days, still nothing. At this point, my temp tag is about to expire. This is getting ridiculous. I can't think of a time I've left a public review like this, but I don't know what else to do at this point. So, don't recommend buying if you live out of state. Doesn't seem like they care to help after they have your money.

Amy was right there as soon as we parked waiting to help us! She was extremely nice and helpful and made the process great! Everyone working there was very nice and welcoming! The whole place was very clean the bathrooms where very nice! Offered a drink from their cool drink machine it was a very great experience! Got our van delivered to us next day. New tires put on! Thank you very much Amy for getting us a great van! Really appreciate it! Will recommend to anyone looking for a vehicle and will come back in the future! 😁

This was our 4th time buying a car from McCluskey. We will definitely return for any future purchases and recommend them to all of our family and friends.

If i could give less than one star, I would. Corporate told us that this location was better than some dealerships with inventory. We drove 6 hours to buy a new car and less than 24 hours later they say they do not have anything new. Classic bait and switch!!! I am furious. This is NOT okay. They easily could’ve been upfront yesterday because they knew the situation.

In September of 2018, I inquired about leasing a Chevy Cruze from McCluskey and did. On the surface, everything was awesome…the woman on the phone was incredibly polite and sold me on their dealership, the values they stand by, the incredible free lifetime mechanical warranty, and many other factors as to why I should lease/buy from them. Things got rough throughout the leasing process and they’re even tougher now trying to buy out my lease. I had a bad experience with a salesman named Steven when I was working out my lease, but I was able to make a last minute deal with his boss or the sales manager at the time. Mind you, I live in Michigan and they are in Ohio, so this deal was done over the phone and via text and email. After a call with the manager of the organization/dealership, we were able to come to an agreement, contingent on me not leaving a bad review. Fast forward 3 years later to me wanting to purchase my leased vehicle from them with the signed contract in hand. They are changing the numbers, playing phone tag with me during my work day, and completely trying to change the deal they wrote up back in 2018. They’ve been adding a thousand dollars here and there and pumping up the numbers. I’ve been dealing with Mitchell and, although he is cordial, has communicated well, and seems to be doing what he is told; I feel like he is taking orders from above him. I sent them their own contract with a purchase price after they sent me a buyout price far above what the contract states. They are spinning everything and the calls keep coming from different people with different explanations that don’t add up. I would avoid this place despite how awesome it comes across on the surface. Hopefully they can remedy the matter and I can buy the car for what was agreed upon.

I came to McCluskey Chevrolet on Colerain Ave to look at some cars and possibly trade in my truck. I worked with Rodney Napier. We discussed my budget and looked at cars that fit into my budget. Not only did he find cars that fit into my budget but cars that I told him I really like! Rodney was so patient during this process and answered any question that I had. I test drove what seemed like 20 cars but he continues to remain patient and was willing to go back to the drawing board after each car. He made this process so stress free and wasn’t a pushy salesman at all which made me want to buy a car from him! I am so happy with my purchase and will refer him to anyone who is in the market for a new car! We will definitely be back in the future!

Very respectful when purchasing the vehicle, the sales manager (sorry forgot name) was so professional talked to me so I could understand some aspects of the new car. Saved money on car insurance as well as homeowners.

I had a great experience! Teigha provided me exceptional care and helped me book an appointment that works with my busy schedule!

I called in and a young lady by the name of TAY-uh answered, what a lovely girl she was! She got me what I needed quickly and sent me on my merry way!! Thank you so much!!!

Ashley and her manager were awesome! Very nice and great to work with

I feel that if you buy a new or used vehicle it should come with two keys. I shouldn't have to spend $273.00 for one after paying for a vehicle.

Great place, will help you get into the car you really want! Customer service is great also.

After hearing no at so many dealerships, Wes Kalkhof at Mccluskey Chevrolet on Galbraith really went to bat for me and made sure that I drove off in a car, oh and it was niiiiicccccceeeee!!, they really work with you there at Mccluskey Chevrolet on Galbraith Tap in

They lie to you about everything when they go to sell you a vehicle because once you bring it back and tell them what you bought it is not what it is. I will never buy a vehicle from them again n I will not recommend a friend

Easy scheduling! Jeremy and Austin took excellent care of my my vehicle with super fast service. I appreciated their honesty, clear communication, and excellent service. They made me feel like family. We will definitely be coming back for all of our car needs. Thank you!!

Price was not told to me the first time I need break done so it was to high I can't afford to do both front and back .. other then that oil change was good .

Absolutely love McCluskey, I’ve purchased all my cars there! Sales and service are the best around!

Alot of inventory, alot of accommodations, the sales guy we had was extremely nice, beyond patient. We are indecisive on what we want vs need. We will be back

Everything was ok but I noticed today that one of my Chevrolet valve sten covers was missing. I can with 4 now I only have 3.

I have gotten 2 vehicles from Mike he is a great salesman. I like working with him.

Elisha Marcus blew us away! She went above and beyond in every aspect of our purchase process and was a pleasure to work with!

I just showed up for my twice confirmed appointment time to test drive a Colorado and was told once I arrived that I couldn't test drive it due to low inventory. The sales person they sent to tell me apologized a few times saying she was just 'a server and new.' She explained that if I wanted to buy it I could test drive it. I asked to speak to the sales manager but he sent her back out to tell me that he would not speak to me unless I wanted to fill out the paperwork to purchase the truck 🤯🤯 A truck I had not even seen. So I left.

They fix my car very well. I was just disturbed about how they don’t wash and vacuum car anymore especially after you pay thousands to get your car fixed it would be nice to have it cleaned when you pick it up. My latest experiences have been trash.

Every interaction with those at McCluskey Chevrolet has been fantastic. Everyone is friendly and helpful. The service process was quick and very organized. You fixed my new Chevy Trailblazer (which I LOVE - thanks to Will R) within an hour - tire change and a clip for my fender that had broken - and even washed it. Charles (sorry if that’s not right) was very friendly. Even the cashier process was quick! After working with Will, I quickly recommended his salesmanship to my best friend who came in and also bought a car from you! She loved driving my trailblazer so much she had to have one for herself. So grateful!

Out of state buyers beware...stay clear if you want a fair deal. Bait and switch..unkept promises...all around bad guys UPDATE...called Karen Shepherd. What a joke. Had no clue...didnt even have my file. Then claimed the transmission in my VW had failed next day after I drove 6hrs to them the day prior. They just make up what ever excuse they need at time...all full of B.S. that's why McCrooksky auto. #2 update....wow so many lies. Told first needed my trade, then it's a high mileage junker, then the transmission failed day after, now it's been wholesaled....again wow. Karen has no clue...these guys are a joke. Do yourself a favor and find a new dealership that wants to earn your business and not try to buy it! Also to respond to the reply of the accessories at a discount...I was promised DEALER COST by my salemans that turned into a drawn out battle to make more money off of me....17.5% discount is not dealer cost....wow what business can operate on 17.5% margin. No wonder they have to CHEAT you on your car deal!!!! What a sad example of an American business Mary Barra will certainly be disappointed!

Came in for oil change, tire rotation and top off fluids. I notice my washer fluid message coming on. They did not top off and I thinking they didn’t check any other fluids or rotate tires. Just rushed me in and out.

Gina was amazing! I never felt pressured to walk away with a new vehicle however she was there to help me narrow down my choices when i was ready to buy. She was so kind and if she was not sure on information she found out quickly. I felt as though i was working with a good friend or even family. I would highly recommend her as a sales women to any of my friends and family. The facility was beautiful and clean as well

If I could rate this lower than a 1 I would. Its all been around a 450 tansportation fee. They couldn't get a transport I decided to come pick it up and they pay me. All good right?! but nothing, I have never been paid it's been over 2 months. but their word is garbage, and should not be trusted! Stay clear as they will lie to you run you in circles and never live up to their end of the deal

After buying a truck recently, And experiencing a mechanical problem I thought I was going to have a bad experience with this dealer, Turns out they quickly identified my needs and met everyone of them. I was called immediately and they listened to me and wanted my answer as to what I wanted, And after a short conversation we agreed on a solution and I’m on my way to having my truck back!, Thanks to Karen for caring about my needs! Great job guys!

When I came in for service they knocked off my weight on the tire. When I was recently there they was supposed to put it back on and didn’t. I called 5 mins later and told them they said they guy already left and I would have to return again. I get the run around to much.

I bought my 21 Traverse back in February from Florida. I have since moved to the area and had my first oil change with McCluskey and the entire experience was smooth and trouble free. My service writer was very welcoming and communicated through the entire visit

Savannah the service manager is very professional and personable each encounter with her has been very pleasant. I appreciate her good customer service. Way to go CHEVY! She is a asset to your business. It’s important to have good strong leadership. Thank you SAVANNAH

Very pleasant and clean waiting room. Employees are all very friendly. Jeremy Huber is especially efficient and advises me clearly on what needs to be done if extra work than a regular tune up is needed. I would not think of taking my car anywhere else for services .

First time customer who have never been there can get confused on how things work. But after waiting 15 minutes and finally figuring it out by ourselves and putting our car in the correct spot someone finally talked to us. The newer CSR need to be brought up to date in your life time power train warranty and what service HAVE to be done for that. But the mechanic did great work and the follow up call from BJ the next day to clarify some things really helped me.

So I was in a very tight situation taking custody of three small children in the state of Ohio I needed a vehicle immediately to transport the children back to Texas I tried and tried to get a decent vehicle…… however the salesman at that time that I was dealing with I feel was just looking for a commission off of the sale because I had three small children one two years old one one years old and a newborn baby the salesman delivered to me a Nissan kicks I barely had room for the children’s diaper bags so we had a miserable trip back to Texas! Upon arriving in Texas I clearly started contacting the lot again because this Nissan was not going to work at that time the salesman told me he had a very nice GMC Acadia I was very clear that I needed third row seats that I need at all of the extras and I was willing to pay for a nice vehicle that salesman assured me that he was sending me a nice ride! A few days later a lady delivered the GMC Acadia to my front door upon dropping off the vehicle she informed me the vehicle had no air-conditioning we are talking about a $55,000 vehicle I contacted the dealership they agreed to fix the air at that point I agreed to keep the vehicle however I was unaware that there would be more issues to follow two weeks later we were driving down the road and the exhaust fell off of the car we had to fix that 600 and some dollars three weeks after that the brakes started squeaking I took the vehicle into the dealership they told me the vehicle needed brakes and rotors upon fixing that and leaving the dealership a week later the dashboard went black the computer screen went black. I took the vehicle back to the dealership they’re telling me $3000 to fix it we have had the vehicle only since April and every single month that we have had the vehicle we have had a $670 truck payment and we have put at least $500-$1000 in maintenance repairs in this vehicle and we feel as though we should not have to be making these type of payments on a $55,000 vehicle I have reached out to the dealership on numerous occasions at least 100 phone calls no return calls they ignore all of my calls and I want people to understand that if you do not live close to their lot and you live in another state once they have sold you a car it is just yours they do not care

Very polite listen to what we wanted and what we were looking for answer the questions in a timely fashion and manner Jeff Was a great sales man and Ben was a great financial advisor

I initially had a great experience purchasing my vehicle. Since then, it has been the most ridiculous experience. I currently live out of state and purchased this vehicle while visiting family. At the time of purchase, we were told by two different people that my car would be titled in my state of residence. However, when I received the title, it was for Ohio (not my state). At the suggestion of my sales rep saying that was wrong, I called their title department and they said I was told incorrectly - that they can't title in another state. Ok, not great, but fine. I went to transfer the title here, but the bill of sale sent with the title shows a large balance due even though I paid IN FULL at the time of purchase. I have to have an updated bill of sale document showing nothing due in order to transfer my title and registration. Also, there will be another $225 in fees to transfer, which I was told was included in my purchase price. Every time I call, they always direct me to my sales guy who says he can't help me and tells me to call another department. This has now been 2+ weeks of me getting the runaround, calling multiple people, leaving voicemail after voicemail. My dad physically went and spoke to a manager who said they would call me. Two days, still nothing. At this point, my temp tag is about to expire. This is getting ridiculous. I can't think of a time I've left a public review like this, but I don't know what else to do at this point. So, don't recommend buying if you live out of state. Doesn't seem like they care to help after they have your money.

Price was not told to me the first time I need break done so it was to high I can't afford to do both front and back .. other then that oil change was good .

They helped me get a dependable vehicle in my price range! Thanks McCluskey Team!

I was leaving on a vacation in a few days when the check engine light came on. I was able to schedule service online quick and easy. The Service Advisor Erich Volande who checked my car in was very helpful when diagnostic was performed and work was recommended he explained everything needed. But when my car still needed more attention he helped me get a courtesy vehicle so I could safety travel and leave the car for longer to make sure those issues would not come up later and be taken care of now. He made me feel like a valued customer.

I appreciate the flexibility of appointments. I scheduled my appointment in the evening after work. The dealership was more quiet, relaxed and stress-free. The associates were attentive, knowledgeable and kind. I willing definitely continue to have my vehicle serviced at the dealership.

I was able to get an oil change and name change since I got a divorce so I’m happy

I called the salesman I worked with on my last car I bought from you, never returned my call. I called the main number and the person that was working with me did nothing but aggravate me and then try to argue. Honestly was going to another dealership but had to come back to your dealership to pick up floor mats. Prior to coming I got the stock numbers of a few cars and as soon as I walked in was greeted by Josh Mullins. He found the car and got it done for me. Very happy that I ran into him that afternoon.

Brad Pope was my product specialist. I came in looking for a vehicle that was good on gas. Brad showed me the Chevrolet Bolt and showed me the savings of going ALL ELECTRIC. I never even thought of that but Brad is not your typical product specialist. He thinks outside the box. When it came to the negotiation process his partner Robert Cross came out. Very Jolly, happy, positive guy. Robert listened to my budget and immediately got to the payment I wanted. I could not be more happy with the process and the team work. Thanks Brad and Robert! What a terrific team 👏

Very polite listen to what we wanted and what we were looking for answer the questions in a timely fashion and manner Jeff Was a great sales man and Ben was a great financial advisor

We have bought quite a few cars over the years, but my family has bought 3 new Chevrolet’s from Mccluskey this year. Josh Mullins has been an excellent salesman in making sure we felt like we got a fair deal and a fair trade in value. You don’t find upfront salesmen very often, Josh has definitely earned repeated business from us. We are currently waiting the delivery of my wife’s new Traverse, and I will continue to recommend him and Mccluskey Chevrolet.

Service experience was great.... everyone was so nice. I was very comfortable. I loved the coffee bar experience and the Wi-Fi charging station so I could sit and work while I was waiting for my car! It was so nice to be escorted to my car for an easy departure! Thanks!

We had a great experience making our purchase at McCluskey. Everyone was helpful even though it was extremely busy. Ricky Brown was our salesman and was very personable and knowledgeable. He kept us in the loop the whole time about what was next in the process. I highly recommend working with him on your next purchase!

We were on our way from Texas to New York for college. Somewhere between Kentucky and Ohio my Chevy Trax broke down for whatever reason. It was four o’clock in the morning, semis thundering past us as we’re pulled over on the side of some highway. Once the sun came up we were able to limp my car to Cincinnati and wound up randomly coming into McCluskeys Chevrolet for repairs on my car. We were on a time crunch to get me to New York in time for classes to start. We told them our situation and they immediately took us in and within two hours they repaired my car. They were the friendliest, most personable, and efficient staff. This was, by far, the smoothest experience ever. Would recommend this place a thousand times over. Special thanks to advisor Erich and technician Nate.

Horrible experience, Erin was messaging me I asked for a straight answer on a down payment which he says most of customer qualify for 0 down payment I say not me when he then told me I'm living proof I have bankruptcy a 420 credits score blah blah blah I have 4 kids work full time I told him not to waste my time but he did anyway you should be ashamed lieing to people like that your the reason everyone thinks sales people are sleazy

Dropped the Tahoe off in the morning for routine service and AC work. I was greeted by Jake, he got me processed into the system quickly. I left not expecting to have the vehicle back for a day or 2, my original appointment was for 2pm. At 12:45 the same day I received notification that my vehicle was ready to go!! Great service, won't go anywhere else 👌👍

Everyone was friendly and very knowledgeable on what I needed to know about my new car.

I have bought many cars from this dealership but the one I brought in for service was from a different dealership. I was very upset at the time due to my car being newer and having issues. I believe her name was Savanah sat me down and talk to me for hey while explaining everything. She even went and got me a cup of coffee. Would highly recommend this dealership and Savanna!

Chris was so helpful getting us into a vehicle we wanted. We will always be return customers as long as he is working here.

I'll admit I was skeptical at first, but Glen was great to deal with. He was always courteous and answered all my questions. By far the best buying experience of my life. I would definitely recommend online.cars to anyone wanting a low pressure, quick shopping experience.

I just want to say I was so impressed with the level of customer care by your employee in the service department, Austin Tarontino. He was so helpful and so kind. A very nice young man, very knowledgable and strived to make my experience there top notch. He took care of me and my needs every step of the way. While the inconvenience of having an issue with your vehicle is not a good one, I have never had such a pleasant experience in a service department. I truly felt like my concerns were heard and understood and the service that was provided without question made sure that it was fixed to my expectations. I will be a returning customer for sure. Thank you, AUSTIN TARONTINO and JASON (my service tech) for a wonderful job!! Christine Blevins

We bought 2 cars , we were there for hours and charged over sticker ! Our blazer has issues and Jeremy in service was a jerk ! We have traded this junk Chevy in for a Nissan after 3 months ! Very upset

Up until the point that I found McCluskey Chevrolet and Online.Cars, I had been approved, but not for the car that I really wanted. When I 1st spoke with Lauren Peczkowski I told her I was tired of shopping around and that nobody would be able to help me get what I want. I was wrong. She called me back within the hour with my options. She had found the Mazda 6 I wanted. I had all but given up. I can't thank Lauren and everyone at Online.Cars enough for making me one happy driver. There's no doubt I will purchase another vehicle through Online.Cars.

The people were friendly but the service I received was less than stellar. I was there to get an oil change and fluids check. I had to inquire whether or not my truck was ready. Never got the text. Incomplete job too. My oil life display needs to be reset. Totally dissatisfied.

Bobby was fantastic to work with! I've never purchased a brand new car before, and I was taking my time, shopping around, and doing research. Bobby was patient and helpful but never pushy. I knew he wanted my business, but I didn't feel pressured to make a decision before I was ready, like they do at other dealerships. In addition to all that, I got an amazing deal on my vehicle! I've already referred friends to McCluskey and will continue doing so. Thanks Bobby!!

Edit: You respond asking for more information. Perhaps check you own records. I have provided constant flow of data for 2 years of annoyance from this issue. I bought several vehicles from them and was always satisfied. That is until there was an issue with the latest one. The sales staff is excellent. The service department is at best incompetent and at worst unforgivingly dishonest. I will never do business with them again, and I will diligently advise all others to do the same.

Home of the worst service experience in the world. I have amended my prior review to reflect the years of torment and ineptitude that the McCluskey Chevrolet service department has imposed on my family. We are forced to return here for oil changes and tire rotations to maintain the third party powertrain warranty on a used vehicle and I wouldn't wish our experiences on my worst enemy.

After talking with the RIGHT salespeople, it was an awesome experience. The driver that brought the car to us is also very awesome. We are spreading the word to family and friends about you. McCluskey Chevrolet staff will make things happen and given their customers the best deal possible and put you in the vehicle you wish to own. They can put you in a new vehicle when you think you won't be able to afford it.

The oil change and checklist was fine. The servicemen did not run my car through the car wash as promised. This has happened twice now. In addition I had prints in my floor from boots and grease on my door handle from dirty hands. Kind of disappointed. Checkout process was too long. I don’t know if I’ll be back. I come to the dealer because I want exceptional service. I don’t think that is what I am receiving for the price I pay.

There is something wrong with my clutch. They failed to find it. Then charged me for a loaner. I paid for extended warranty premier. My clutch is not right

People were friendly. Service and status updates were timely. Service consultant explained what was needed after paying for inspection. I told her that there were several things on the estimated repair cost sheet that I would perform on my own and I didn't want performed at the dealership. One of this items (replacing my oil plug) was done anyways and I didn't realize I was charged for it until I got home. The services that were performed were done well... I especially like the inspection video that was done.

I enjoyed my experience at McCluskey. Josh helped me out with what i wanted to test drive. I wasn't really in the market for a new vehicle, but wanted to see options. He listened to what I had to say and by the end of the conversation he said that it didn't make sense for me to trade in right now. There was no pressure and he was willing to help and give any information he could. Great person to work with. The staff were also all very polite. Definitely reccomend.

My experience was that I didn’t receive firm updates on the service and when I went to pick up my vehicle, it now had alternator issues? When I asked the guy who called me back (Jake was busy with someone else), he became defensive when I ask questions on how my vehicle now I need an alternator and it never had an issue, passed all inspections prior and the issue didn’t start until it was in the dealers hand. He told me it wasn’t their fault and it is what it is if I wanted my vehicle fixed I needed to pay the money due. Jake then took over and stated things in a much better way.

About a month ago, me and my fiancé spent 6 hours in a dealership just to get the usual runaround due to our credit. Today me and my fiancé had the best experience we’ve had with any car dealer in the past year. We arrived about 30 minutes early at McCluskey at 9024 Colerain Ave just to look around and see what caught our interest attention. We had no time to do so as we were immediately greeted and welcomed in by Mr. Rodney Napier Jr.. We told him exactly what we were looking for and asked for him if he could shorten the list for us as she had no credit and my credit isn’t the best. Without hesitation, he told us he would look to see what he could get us in. A few minutes later he returned to his desk with keys and plates and introduced us to our new car. I don’t believe in buying the first car you look at. However, he was able to find us exactly what we wanted. We told Mr. Rodney we wanted something along the lines of an suv or a minivan, something not too big and not too little and he found just that. After the test drive we knew it was ours. Compared to the last car we looked at at another local dealership, our new car is 7 years newer, has 50,000 less miles, and is only $2,000 more. We were denied a 2011 Toyota Highlander at Toyota after spending HOURS there but Mr. Rodney Napier got us into a 2018 Chevrolet Equinox with no issues in 2.5 hours. He even went as far as helping us with certain insurance questions we didn’t know the answers to given our inexperience.

They saved my family vacation. No one else was open so late. I don’t know what else I could have done without their excellent service.

This place is very unprofessional Lauren is disrespectful my engine light been turn on in off since February I paid $400 for a battery light came back got a oil change light came back took my car up there on May 4th they didn’t have any rental waited for Austin to call back to set a appointment to drop my car off he never called back this place is so unprofessional an always behind an Short staff I wouldn’t advice any to get a car from McCluskey Chevrolet am very Disappointed with my experience with this location

After McCluskey was unable to secure a loaner vehicle and found that this was the only vehicle I have and I needed something to drive this weekend, they were able to squeeze me in to get my car diagnosed and repaired. Additionally, they sent someone out with my car to my place with the agreement to drive the person back. Thank you, Andy for driving the car back for me and thank you Jake for helping get this taken care of and agreeing to/with Andy to have him drive the car back to me. You guys rock!

I had a great experience with McCluskey Chevrolet. We agreed to a price over email and a few phone calls, and my car was delivered the same day. The process was super easy and I appreciate being able to buy from home during Covid. Will was great to work with.

We needed our car fixed and they had it for a week. They called my husband and I and told us it was ready. When my husband took an Uber all the way there ($30 trip), they tried to start it up and it died. They clearly didn’t even check if the car was completely functional. They were not able to help him get a ride home and gave us a free oil change as a way to apologize for the inconvenience. I wouldn’t recommend them. When we called customer service they said, “You can always try somewhere else.” Smh.

Daniel Little helped me upgrade to a 2022 Traverse, great to work with!

My wife and I are consistently disappointed by the service department here, however, due to the stipulations of her extended car warranty, we are forced to use them for routine maintenance work. They always ignore our special requests (please do not wash, etc.) and the safety check they claim to run on the car is never fully completed. I often have to check the tire pressures myself afterwards, which leads me to wonder if they even rotated the tires or topped off the fluids as they claim. Our most recent visit returned the car with a few new nicks and scratches that were not there prior, however, I have no way to prove this as we did not document the car's condition in detail. Poor communication, poor quality. Don't bother giving them your business if you can help it.

Donte was THE BEST. So not pushy. I trusted him from the get go!

Gina was amazing. Extremely helpful, and treated you like a person, not a paycheck. Went out of her way to find the exact vehicle I wanted, and spent countless hours working on it for me.

My dealing with the initial salesperson wasn't bad. The dealership itself is quite nice. The problem was the sales manager, Gregg Hoffman, who talked over me, raised his voice, and refused to negotiate the price of the vehicle. (At one point he came back with an insulting offer - a free oil change. I am pretty sure I laughed out loud.) He finally agreed to knock off $300 (after insisting over and over that he couldn't budge because he would lose money - again laughable) but as I sat and reflected, I knew that I could not buy a vehicle from this dealership. I have participated in the purchase of somewhere in the neighborhood of 15 or more vehicles, both new and used. This, without question, was the worst experience I've had. It can be a tense situation, no doubt, but Mr. Hoffman tried to bully me. The price was good but not great, and it certainly wasn't worth buying from a dealership with rude employees. We bought a similar vehicle the following day (today!). It was almost the exact same vehicle, including mileage. The other dealer's list price was cheaper, they negotiated, and they were good humans. I'm SO GLAD I walked out of McCluskey Chevrolet, and never again will I walk in.

I RECENTLY NEEDED SERVICE PROMPTLY AND TRACY WENT OUT OF HER WAY TO ASSIST ME. SHE WAS VERY HELPFUL AND KNOWLEDGEABLE. I WOULD DEFINITLEY DO BUSINESS WITH THEM AGAIN.

We had a truly, ridiculously bad experience at a previous dealership and y’all were worlds away Communicative and helpful, pleasant to work with, comforting when I was understandably skittish. Our salesperson Amy was delightful—give her a raise! :)

This review is two part. Please read ALL of it. I sent my vehicle for service that was part of a tsb, but since I caught it before it got worse I was charged $550. Neither of the warranties I was sold covered this. Could've covered it and had a customer for life, but I'll never shop here again. Money over people is poor service. After leaving the above review I was contacted by the dealership asking me to call them about my concerns. The situation was resolved and I was given a credit for the full amount of what I paid for the repair. Sometimes mistakes are made, but how they're handled says a lot.

One of the wrist experience I’ve ever had at a car dealership salesman was rude was not willing to help us out had to wait on car to get there took about 1 hr to arrive it was only supposed to be 1 mile down street got ponded off to other salesman wouldn’t ever try to see what we was approved for All he wanted to do was sale us a new car not what we drove 1.5 hrs to get

I brought my car in on 1/27 because the check engine light was on. I got a video inspection by 10am and a follow-up call saying what work needed to be done. I gave permission, the tech said it would be done by 4:30 and they'd call when it was ready. I never received a call. When I called that night (7ish) they took over 5 minutes even to find a record of it. I picked it up that night. No one said anything to me about it except to hand me my keys. When the tech called he had told me they needed to do an oil consumption test on it but I have no idea when to bring it back. On Saturday 1/30, the check engine light went back on. I tried calling this morning to McCluskey starting at 8:30ish. No one answered the phone either in service or in sales. I placed 8 calls that no one ever picked up. I scheduled an appointment with the online person who told me they're having a heavy call volume. This is the second visit (out of the last 3) that I've had a problem. Two visits ago they sent me the inspection video and told me my brakes were fine. On my next visit the inspection video said my brakes were "dangerously" low. It turns out, the first video was for the wrong car. That could have been really dangerous for me since I should have gotten brakes the first time. In addition, the brake job was also now more expensive. The mess up wasn't really addressed until I called back to the service manager about it. Overall, there seems to be a lack attention to detail and a lack of interest in dealing with customers picking up their cars. All of the candy and coffee in the waiting area can't make up for that.

Took my car to have door panel replaced & windows. Was told my car would be ready 3 days later then was informed the day before it would be next week. Communication was inconsistent or nonexistent I would be told 1 thing then another. I had to initiate contact to get information or updates nvr expected this from a dealership had better service from local mechanics

The sales team was fabulous. I knew what I wanted to pay for the vehicle that I was looking at and the sales specialist 'Scott' was able to meet my budget. Everything about the sale was easy, all my questions were answered, they didn't try to sell me stuff I didn't need. The entire experience was great.

When arrived, I was informed they were running a little late and would probably be about an hour before getting our service done. They kept me informed the whole time and was finished in about 30 minutes. Thank you

It’s an OK dealership I mean you go there you buy a car you know they don’t do the lifetime oil changes like most places doing I don’t know I won’t go back there

Lauren was excellent with helping me purchase my new vehicle. She was thorough and very informative. The whole process was so smooth that it was almost unbelievable! Chris and Joe delivered my car and they are awesome too! All three definitely deserve a raise!

Always a great experience with McCluskey. They treat people how they should be treated. I would recommend Dontae Williams to anyone who is looking to purchase a vehicle. Great salesmen who isn't pressuring into nothing. Very knowledgeable salesmen and polite.

When you walk in you don't have to wait long to be waited on. Everybody is so friendly that works in the dealership. And you get to see the person who told you your car and speak to them as well. Everyone is always helpful do whatever the needs that you have. Great job McCluskey.

Elisha was fantastic!!! I’m a contractor from Texas, I went online to look at the inventory at mccluskys I have two Chevy pickups, and I trade them every year or so. At my request Elisha contacted me.we made a deal and she delivered my 2022 Chevrolet 2500 HD pickup to Texas .she even done all the paperwork electronically this was by far the easiest most seamless trade I’ve ever done!!! And it was actually fun! Talking and dealing with Elisha! I will recommend Elisha and mccluskys to any1/everyone I can! Thank you Elisha!!!

Scott my sales rep was very helpful. He made the process work well.

Vincent George was extremely helpful, patient and very professional made our experience enjoyable and less challenging.

Mccluskey seemed to good to be true at first! We had to file bankrupcy due to the whole Panademic and my husband being unemployed. We were down under with our cars and needed a new one. We dealt with Madison who was our amazing sales lady from day one! Trust me I drove her absolutely crazy I'm sure. She was very patient with me, not only did she go above and beyond searching for the best vehicle for us. She always answered my questions. Even after hours and on her days off. She truly loves what she does and helping people that have less then perfect credit. We will never buy a car else where again. We are not the proud owner of a fully loaded Grand Jeep Cherokee and a Chrysler Pacifica.. We are so beyong grateful for Madison and Mccluskey. Yes, it may seem to good to be true. Trust me I though the same thing at first. Im glad I gave it a try! Make all your payments on time for 1 year and you can refinance. I don't know of any other dealership that does this

Overall good experience. We came to do a test drive and had to wait a lot between cars. Then when we came back to sign the papers and pick up the car, still had to wait a fair about. And we got way to many calls from various sales people about buying a car, then when they car we were looking for came in stock I had to be the one to reach out.

McCluskey has been rotating tires during service. Due to Covid, have not traveled. Went to funeral July 7th and had vibration at 65 mph on interstate. Returned home and went to Tire Discounters (where I got tires) for balance and rotation. Smooth ride after. 2 weeks later tried to remove tires for shock replacement (DIY) and TD had over-tightened lug nuts - I could not loosen. Went back to TD and they retorqued as I watched. Got home and replaced shocks. I asked McCluskey not to touch tires. On way home felt a vibration. Got home and lugnuts were overtight on 2 right tires and too loose on left rear. What do I have to do to keep your hands off my tires???????

I used to only take my car here to get detailed and for computer issues. The last time I came in, they pressured me into repairs that weren’t necessary and overcharged more than other shops. Then two weeks later, my AC went out in my car, right after they supposedly “fixed the hoses” that run the AC. I tried contacting the service manager and general manager and no one was available. I went to the dealership to deal with this and their assistant manager, Gary, didn’t handle anything, and just claimed that “my mechanic would never do this”. I will never return to this dealership for anything. They are known to overcharge and pressure people into getting unnecessary repairs and they will bankrupt you.

The only thing that confused me was I was given an estimate of $275. I went to pay and my invoice was over $600. I took that as you were testing to see if I was paying attention to anything. I told the young man that my estimate was $275. He takes the invoice back and returned it to me at $315. I was under the impression that I was getting a loaner car but they charged me a day's rental on a loaner that we put about 15 miles on it and it took about 3 gallons of gas to top off. Ruined the warm fuzzy I got when I thought the repair was more than fair. Oh well. You have to know that if anyone asks for a recommendation. They are going to hear that part too and that was a bit of a negative thing. Thank you.

Best place to buy a car! They are super helpful and found the car I was looking for!

First off, I appreciate how personal & professional most folks here are. Service advisors, sales, checkout clerks, & tech support—all great. I bought my 2018 Volt here. After the sale, service was fine and usually fast. Facilities and amenities are great. Prices seem decent. I appreciate their lifetime powertrain warranty. All that said, I was unhappy with my last visit. The work took double the time and I was talked into getting a transmission service my car didn’t need. I should have been firm and stood up for myself. My service advisor didn’t follow up with me and had someone else send me on my way. From now on I’m going to avoid him and stick to the normal duty maintenance schedule. I’m hopeful this was just a one-off experience and will update accordingly. Thanks. Edit: revised my review as customer care reached out and we came to a happy conclusion. Thank you ma’am! It’s refreshing to see a business that takes feedback and looks out for its customers. I really appreciate the help and will keep it in mind moving forward with my business at McCluskey’s.

Service member Karen did her thing as always and heard my concerns. She had service manager Tim get involved to help make sure my issues were addressed. All of my cars have been transferred to this dealership, which says a lot since I have 2 Chevrolet and several more GM dealerships closer.

Bought a 2021 Traverse from Cameron. We got the exact deal we were wanting. The whole process was smooth. Finding a place to park was a small issue. It's the busiest dealership I have ever been to. The reason being because they are making great deals and selling a crazy amount of cars.

Absolutely horrible!!! Salesman and Manager made a verbal agreement over the phone around 10am. We went to the bank to pick up the check and were to pick up the truck at 1:00pm so they could run it through service and have it clean and ready for us. We then received a call around 11:30am that the truck was on a test drive and that the person was going to buy the truck from under us. We were told they would let us know if things changed, but since he currently had the keys in hand he would get it. We were clearly angry that they would sell it from under us but told them if they did not buy it to let us know as we had already made plans to purchase. No follow up ever came. Turns out they did not sell the truck as it is still listed on the website and when a family member called the next day to inquire on if it was available they said that yes, it was still available. Sounds to us like they made a verbal agreement they couldn't follow through with and instead of admitting the mistake or making right on it they made up an elaborate story to get out of it. We would never recommend dealing with the circus we have gone through over the last 4 days.

Gary was exceptional. Held my hand though entire deal for my 2021 Equinox. I highly commend the services at McClusky Kings Auto Mall. There is no better service then you all. Thank you for your abilities to make the experience a happy one.

Awesome, awesome. Pat Cavanaugh awesome, Chris hacker awesome. (I think they deserve a raise). Both were very helpful and made the deal very quick. Considering they were extremely busy. Pat showed every detail about our new blazer and cared about us. Chris hacker helped us with the financial portion and was very informative.

BJ Smith was very concerned regarding the extra time it took to service our 2012 Equinox. Found some major problems that needed attention so we said to go ahead with the fix. We always try to keep up with maintenance because we keep our cars for at least 10 years. My husband said he can really feel how well the car is performing now. Thanks to BJ for keeping us informed during this unexpected all day fix.

New update and an explanation why I changed my rating to 1 star PLEASE READ MY UPDATE BELOW for a great story! Antoine Wilson did an excellent job guiding me through the sales process of my Bolt EV Premium and negotiation. however, the entire support staff let him and me down on numerous occasions. the first car he had pulled out was already used and trashed (literally) inside. we found another car on another lot we had to retrieve. unfortunately, it was not charged and was supposed to get on the charger immediately, but it obviously did not as it was down to 12 miles when it was delivered this evening. even worse all 4 tires were dangerously underinflated. I also discovered that the second car did not have DC fast charging capabilities which I was not made aware of. This is a real issue as it limits the use of the car to commuting only. I am still awaiting a response on how this is going to be rectified. The whole checkout process and document signing takes way too long. Form test drive to me leaving took almost 6 hours! this is too long!. I did liked and appreciate someone reaching out to me to schedule the first service on the first business day and I am very pleased to be able to do this on a Saturday as well. In summary, the overall performance was rather poor, but I bumped up the rating because of Antoine's excellent performance and the service departments reach out to set up the service. IMPORTANT UPDATE! I changed my rating from 2 to 5 ⭐️S! Here is why! I was contacted by Antoine regarding the missing DC charging capability and McClusky Chevrolet offered to replace the car with one that has the fast charging capability! THIS IS WHAT I CALL EXCEPTIONAL CUSTOMER SERVICE! The checkout processes was also much less painful than on Saturday. I guess I should have know Saturday’s are not a good days to buy cars. A special shout-out to Antoine Wilson again. I can highly recommend to anyone who considers buying a car at McClusky Chevrolet to ask for him by name! Thank you everyone at McClusky to rectify the situation and make me a very happy customer! Update for 1 star. While this does not concern McClusky Chevrolet directly but rather their Allstate Insurance agency. After going through their sales spiel I actually decided to go with Allstate for my home and auto insurance. I let the ACH my Auto for an extra discount. Everything was fine when Allstate ACH es another $1652 (double my actual insurance) out of my account without authorization. I tried to contact MCCLUSKY insurance agency without success as the number on their website incorrect. Allstate could not help as they did not had access to the policy that triggered the deduction from my account. After a whole day on the phone I reached the Director of McClusky Insurance Agency. He called me back next day with the explanation that someone made a mistake and they reversed it and I should have my money in 2 business days. It’s now 10! Days after the money was illegally taken out of my account and no refund no one returns my calls! This is a shady and incompetent company do not do business with them! I am so disappointed I will take legal action as I have no choice as my calls are going to voicemail and do not get returned. Stay away as they force you to sit through their insurance sales spiel and it’s a scam!

I bought a new 2018 cruze in 2018 from you. I then bought a used 2018 cruze from you in I think April for my daughter, that I paid as much for as I did my new cruze. The saleswoman Jessica Williamson and I negotiated 5 free full service oil changes. She assured me they would be added on to the computer even though they weren't in the contract. My daughter just went last week to get the first free one and they knew nothing about it. So my daughter tried to get ahold of Jessica to no avail. She has never returned her or my calls. So I'm not happy at all!

Tony Isaacs was fantastic. He was extremely patient. Answered all my questions. And helped me take home 2 amazing vehicles because he listened and didn’t worry about the why. He just wanted me to get what I wanted and drive home

Was told my truck was in transit on 3/15 here it is over a month later , no truck, but I still have to make payments without the truck, raw deal!

Purchased a new car today from here. Was really nervous about the entire process being a first time new car buyer, but when my girlfriend and I were met by Hannah our experience was top notch. She was super friendly and helped us through the entire process. She was also able to direct me to their insurance department where Josh was able to redo my entire insurance plan and set me up with two cars and renters for less than I was paying for a single vehicle. By the end of the day I was super impressed with their care and help they gave us. Ron was also super helpful explaining everything I signed and not leaving out any details. Top notch service for sure. Look forward to bumping into these people at routine maintenance checks!

I had an absolutely amazing experience on my new big purchase. Gina and JC are the best at McCluskey they explained everything to me so easy and in simple words that I would understand, they made me feel like I was shopping with friends and made it a very fun trip for me. From now on I will only shop at McCluskey with Gina and JC with the excellent service I received! This was my very first time buying a car from a big dealer and I was not at all disappointed in the service I received. Thank you to Gina and JC for helping me get my new car I love it!!

Tony Bellafonte took great care of us from the point he met us to the time we drove off with our new vehicle. He was upbeat, never left us sitting too long, kept us moving through the Departments, took great care in explaining things to us. He made a process I am not fond of very enjoyable! Just walking through the dealership, lots of friendly faces who took time to say Hello. We will definitely be back as well as recommend our friends and family also visit Tony at McCluskey!

We had an excellent experience with Gina and Dan. They were warm, friendly, helpful and made the entire experience a good one. From start to finish, they were honest, helpful and respectful. There was no hidden agenda and we felt extremely comfortable. It was the best car buying experience we have ever had. Gina was phenomenal and we were grateful for all her help.

Demoore is a great salesman! Can’t wait to work with him again!

In my 52 years I've bought well over a dozen cars. I typically love the "fight". This time, there was no "fight". McCluskey Chevrolet has a customer for life now. Mike Schrorer and Chuck just did an outstanding job. I bought my wife a Camaro for our 25th Wedding Anniversary. My wife just hates Dealerships in General. I have never in our 25 years seen her smile when we were leaving. Regardless of her car, she agrees we are McCluskey for life. Thank you Mike and Chuck.......you got us the deal we wanted, the car she wanted and made my gift to her so much more special. Thank you !!!

The price given to me with email and other contact remained the same. Craig Knisley was a great representation of your dealership. It is a long procedure, but good with Craig leading me through the steps .I would bring a friend or relative there if they were interested in a new vehicle.

Went to trade my car that was purchased from them 2 years ago, the sales man was insulting, disrespectful, judgmental, unprofessional of a employee. I left a message on a voice mail an when I spoke to a representative yesterday who emailed my complaint too an no word back. I have never been so disrespected from a employee in my life! I’ll never go back an I will never refer anyone to this dealership!

We purchased our 2020 Silverado online recently, and McCluskey bent over backwards to make it a positive experience! We live over 100 mile north, and they delivered the vehicle next day. Thanks to Matt and everyone for a positive experience. UPDATE: We recently did a lease through this company as well. Same fantastic experience! Kevin did an excellent job throughout the whole process.

I am very disappointed with this dealership. I just bought a vehicle on the 28th. when at the dealership, I specifically asked if the vehicle was remote start and was told that it was. I was then take. To see the vehicle. I was not allowed to drive the vehicle because of the tires that were in the vehicle. Then when I asked about the remote start again. Because I did not see anything on the remote... I was told that the remote start was with and they OnStar. Well we bought the vehicle... and it was delivered the next day due the the new tires having to be put on. I then talked with a tech person about the apps and setting up accounts with the gm account and rewards and was told again about being able to use the remote to start my vehicle with OnStar. Once the vehicle was delivered the next day, I am speaking with OnStar and they told me I can not start my vehicle because I do not have remote start. Very upset with the dealership ... especially since I was told that this has happened before.

The truck was returned quickly and clean. However, the dashboard doesn't appear to be reassembled correctly. There are greasy finger prints left on the headliner and grab handle. Rather disappointing considering I just cleaned the interior of truck from top to bottom and front to back.

I walked onto the lot and saw three sales associates talking and smiling. I said I needed assistance and they all smiled and Drew approached and ask what I was looking for. He was pleasant and reassured me that he could get me prequalified for a loan. I expressed my pessimism and he continued to encourage me. The entire experience was wonderful and Drew was encouraging and patient. Keep up the good work. Debra Bryant

I would give my experience 0 starts if I could. Very unorganized from the start. I explained what was wrong on the initial phone call and had to explain the whole thing over when I got there. So clearly was not written down again, which was very frustrating. Went it for a technical issue. The issue was fixed however, no extra effort was taken to reset my clock, and MY CHECK ENGINE LIGHT WAS STILL ON... seriously? Go the extra mile and take care of your customers. They pay a lot of money and expect a certain level of professionalism. You’ve lost my business going forward.

Buyer beware. My husband recently sold his vehicle and purchased a new truck. Our salesperson John stated the truck would be there in no longer than a week. After a weeks time we began calling regarding the trucks status. Our salesperson was “off” one day, “checking on it another day”. I spoke with his supervisor, John who stated that they would return our car to us until the truck arrived and that we never should have been given a time frame for the truck as they don’t know when it will arrive. Another week and we don’t have our Cadillac back, we don’t have our new truck, and it’s been radio silent; we have not heard from either John. I regret we gave them our business. McCluskey Chevrolet has not followed up on our conversations with them or delivered on our agreement. Update: I appreciate the response, but I am not constantly checking my emails. Could someone pick up the phone and communicate an ETA for the truck with my husband. We have not received any calls. Thank you!

Went there the first time and didn't have a good experience. Karen Shepherd from customer service reached out to me and asked me to come back. I was approved for a car and I drove off with a car that I love. Thanks to Karen and Brad Pope!

I was initially exhausted because this went back and forth for so long. It was draining, as it is now. There were serious family illnesses and then with covid-19 upon us. I have talked with numerous individuals along with a referral attorney and they advised that there is no doubt I pursue this. I have also filed with the Attorney General and sent a certified return receipt letter to Keith McCluskey, which has been received and signed for. The BBB is working on this and in addition, In talking with a local television station that helps consumers, they not only strongly encouraged me to pursue this, but also provided guidance, along with GM Corporate. Showing my mechanic and others along with another dealership the emails, estimates, and service videos, they were shocked. The real question is, why did YOU call and say it was ready to pick up it was all finished and ready to go !! and then the next morning you call and say the pistons, cylinders and possibly more were damaged? YOU drive it and THEN all of these serious issues have to be done? Something this serious would definitely be found on the initial diagnostics and your multipoint safety inspection you completed - the service video you provided said nothing else was wrong. It was a well taken care of vehicle only needed the harness repair. And then upon picking the car up to be moved/towed, the service tech states an engine rebuild is necessary? Even other employees of yours were dumbfounded. It is without question, this happened while in your possession. You keep saying how many thousands of satisfied customers you have,,, you have an equal amount of thousands if not more, that are DISsatisfied.

My experience way way more then I expected. Dontae was my salesman and that guy is amazing. I can in with a 2007 honda odyssey that had over 320 thousand miles on it (yes you read it correctly lol) and I was able to drive off the lot with a 2021 Chevy equinox with 5 miles on it. I am definitely going to recommend your business to everyone who is looking for a car

McClusky reached out to apologize and make amends with some free oil changes after a police detective came to my house due to misfiled paperwork for a car I sold them a few months ago that was possibly used for a crime. I do appreciate the effort after the fact (gave the rating an additional star from the original 1). I understand that mistakes happen, but when an officer shows up at my door asking questions about something that was out of my hands, it's not a fun situation.

The service was great and my oil change was done in the time they said it would be. The gentleman that took care of me was very polite. Great atmosphere!!

They made sure I felt like a person and not a credit score. They gave me a chance to get into a reliable car that these other dealers rhymes with Bissian took advantage of me and my family. I appreciate honest dealers that help the people especially in these times of the pandemic. I will spread the word to anyone that is looking for a nice new car to go here. Shelley made it happened for us.I thought it was a scam at first but she made sure that we were treated above any other dealer she is a asset to this company.

Jake McCluskey was a pleasure to do business with. He was very knowledgeable when it came to my Chevy Tahoe. He was able to get me in and out with good quality service. I most definitely will be a returning customer!

Mccluskey chevrolet is an awesome service and awesome employess who treat the customers very well

Antoine Wilson was great to work with and helped make buying a car much less stressful than it typically is. I also appreciated Jennifer Hoyt’s assistance explaining the apps, OnStar, etc. Most dealerships expect you to figure it out on your own. Finally, I think it’s awesome that you have insurance providers on site.

I was forced to back out of the middle pull in space because the employees were too lazy to move the car in front of me. The man that told me to back out stood so far over that it was impossible to back straight out. Doing what I could to get my car out, the side mirror came off. I immediately pulled out of there before things escalated. When I finally pulled over I called the person I was told is responsible for that building. I was immediately met with a condescending tone & someone who wasn't paying attention to anything I said. His response was "We're not responsible for what our employees do". Think about lazy employees & slothful, uncaring General Manager's before you buy a car at not only McCluskey, but the Kings Auto Mall location.

Quoted a valve stem replacement from a smaller competitor who was booked but figured I better do at dealership. Won't again. Their quote was for $24.95. McCluskey: $103.82. Not sure what the difference was but all I was needing was a $10 valve stem replaced. AND.... the tire is still losing air. So, I'll be back.

Jeremy Huber is Awesome!! He truly cares about his customers

So I want to start off stating this is one of my best customer service experiences I ever had, thanks to better call sal! Malcolm Hicks he one of the best product specialist I ever dealt with. He was great at being up front an honest as well as making sure I completely understood the whole process an got the best deal to fit me. I’m so excited an over joyed with the whole process I would totally recommend he an Mccluskey Chevrolet

Xander got me in a new chevrolet malibu at a great affordable rate delivered the car to my work during my lunch hour brought the paperwork with them to finalize making everything very convenient and easy for me. They were very professional. Thank you to the dealership and gm for making this possible and getting me in a vehicle I am very impressed and happy with! I look forward to continuing to do business with you guys! Was definitely the best experience I have had with a dealership.

I had an excellent experience shopping with McCluskey Chevrolet. Cody was of great service. This was my 1st time purchasing a vehicle on my own. They made the experience fast, easy and totally comfortable. There were a couple small scratches found, on the used vehicle I purchased, after I brought it home. I contacted the dealership and they immediately took care of the situation. I would highly recommend purchasing a vehicle from them and plan to do so with any future vehicles I may need.

I came in for an oil change and tire rotation. Told the service rep that I was having a delayed start the last couple of days. They found that the fuel sending unit was leaking because it was rusted and causing delayed start because of low pressure. I was originally quoted $1,300 to repair. I declined the service. 45 minutes later the rep came and said my truck wouldn't start at all. I was then quoted $800 for the repair and a loaner vehicle while the work was being done. I had no option but to have the work done to my truck. I ended up spending 3 hours total at the service center on Thursday. When I returned 2 days later to pick up my truck I was charged $830 for the repair to my truck that I was originally told $800.

I was concerned about buying a used vehicle from Ohio - without seeing it in person (I live in NJ) - but McCluskey Chevrolet made the process very simple and more importantly made sure the vehicle was exactly what I expected (no surprises), Will Resor (salesman) was super fabulous - excellent customer service! I also wanted to thank Karen Shepherd for her work on my account. I would HIGHLY recommend buying from McCluskey Chevrolet - excellent customer service!

We are extremely unhappy with our experience with McCluskeys. We purchased are car not even a month ago and the car has been in the service center twice already. The first time we took it to them they said the car was fixed. I get the car back and it’s making the same noise as if nothing was done to it. I take it back the second time and they’re saying it’s something different and are now charging us over $600 to fix because it’s supposedly not covered under the warranty because it is not a safety issue. Come to find out it is a safety issue. This is a car that we purchased less than a month and has been with them for 2 weeks already. That is ridiculous. I should not be having these issues with a newly purchased and “serviced” car. Especially with the price of the car. This needs to be resolved ASAP!!!

I did not feel appreciated as a McCluskey or new Chevrolet owner. I have owed a Buick in the past and 3 Silverado's and this is the worst service experience ever! I was rushed in, the technician barely wanted to hear anything I had to say or answer my questions. When they washed my Blazer it was not dried and when the vehicle was finished they handed me the keys and said "it's somewhere out there"...it had been parked in the used car area.

This is our second time buying a car at McCluskey and it has been very smooth and flawless! So our product specialist was Daniel Little and he was GREAT!! He told us the ins and outs of everything on the car we purchased! He stuck with us the whole way and was very knowledgeable about the vehicle we were purchasing! He was and is exceptional! Would recommend McCluskey all day every day great service all around!

Kudos to McCluskey Chevrolet in Kings Auto Mall! From the minute I drove on the lot I was an extremely satisfied customer. Jeff and Austin delivered excellent customer service while making sure it was seamless from drop off to pick up. All my questions were answered, I was kept in the loop on my cars progress and it was completed way sooner than I could have asked for. The bonus car wash is always a plus in my book too. Thanks Jeff and Austin - I’ll be back for sure!

This is the second vehicle I have purchased from Tony and I will go back to him every time. He communicated very well and help work through some challenges. They even delivered it to my work for me. I love my car and will be back for my next one.

Cheri and Elisha moved quick on a 2012 Tahoe. I've been trying to find the right Tahoe for months and it seemed like everything would fly off the shelf before I could even get into a test drive. Not this time. They helped me put a $500 hold on the vehicle before they even showed me pics so it couldn't get sold from under me. It just so happens this particular vehicle had the after market upgrades and vehicle history I was looking for. ❤️❤️ so awesome! THANK YOU, ladies!

This place handled my truck's brakes replacement very professionally. My family has come here for many years, and we have always had great service and great performance after with our vehicles. Austin Tarantino was my service consultant and helped get me scheduled when I needed the work done, and he made sure everything ran smoothly. Communication was on point and handled well. I was kept up to date with everything as progress was made. My truck even got a nice bath on her way out. McCluskey Chevy lived up to their reputation in handling some much needed maintenance.

I met up with Elisha and she greeted me ask few questions about what I’m looking for. Looked at two vehicles sold me on the second one mary easy process I would definitely recommend buying a vehicle from here. Everyone there was professional. I had a awesome experience

Jonathon Bennett was the perfect salesman he went above and beyond to help find the perfect vehicle for me and my family. Being a single mom I often worry about transportation not knowing much when it comes to vehicle's, or financing. Safety was the key for me having small children so I explained my income, personal situation, and told Jon what I was looking for. Knowing my credit wasn't perfect he didn't stop searching for what I wanted. I chose 2018 Ford Escape for the safety and style. Jon got me approved for my first vehicle loan!! The service and care I received was excellent. This was been a wonderful experience. I will definitely be going back for all my transportation needs. Thanks again

Cheri was fantastic! She is so knowledgeable and went out of her way to find all the discounts and rebates for me! She worked hard to get my trade-in value where I thought it should be as well! What a great experience, easiest deal I have ever done and I am located over 500 miles from the dealership.

This is my 3rd time purchasing a vehicle from Mccluskey. It’s an easy process and the best part is the car is delivered to your driveway at your convenience. A special shout out to Tonya Hensley ( sales manager). She was extremely professional and so kind! She made sure everything was in place. There was some issues going on and Tonya called me and within 10 minutes the issue was completely resolved. They will continue to get my business in the years so come. Thank you Tonya!!

Patrick was amazing! He was friendly and knowledgeable. He made my car buying experience awesome. I was little nervous due to it being my first time buying a car but Patrick reassured me that it would be a smooth process. I appreciate his honesty and how he was looking out for my best interest. When I come back to purchase another vehicle I’m definitely going to look for him!

Our salesperson Toni Lindsey was wonderful! She was very professional, yet sweet and personable. Not pushy at all, but very knowledgeable and helped match us up with the perfect vehicle for our needs. She even took the time afterwards to help get all of the Apple car play up and running for us.

Love this dealership. Came in for an oil change pretty over my car and interested in something newer. Dan Little was my salesperson and he knew what I wanted without me even having to tell him. He went above and beyond to find me a great car and a great deal that worked with my budget.

The service was highly recommended by staff and well governed. I felt the booklet I received in post-service was a little lacking in clarity of the work performed. All documents, however were detailed and received in an ordered fashion. The price of the work performed seemed reasonable, but the final cost did seem higher than anticipated.

The service was great. It was disappointing that the wheel lock tool was not in the car. The tires were rotated on my last service interval at the same service dealer so not is presumed they didn't put it back last time. They did order me a set of new wheel locks at no charge. This is why I rate my experience excellent.

The 1st attempt for service was 2/11 and basically was refused, with the comment short handed. The agent didn't even scan my VIN or ask my name, I felt very discriminated against. So I called and scheduled as instructed. I arrived early on my scheduled day and was told they may not be able to look at it. With having an appointment, I was not happy. The service agent got the mgr and she pretty much said we can't look at it for 4 days. I had reserved a car and was now going to have to pay for 4 days just because they couldn't honor the appointment. After the way I was treated the first time I came in, I was very unhappy. I had no choice but to leave it as it had the check engine light on and kept stalling. I was very surprised to get a call from a Charles an hour later and because of my experience, he took it upon himself to run the diagnostic and found it was covered under warrantee. He then had the repairs done that night and I was able to pick up my vehicle the next day. Thank goodness for Charles, to take it upon himself to make a customer happy. He deserves a kudos from management.

We purchased a vehicle online with the help of Tony and his manager Andrew. In 6 days the car was sitting in our driveway in south Texas, washed, fully gased up, oil change the works. Best car buying experience ever.

In dealing with Wes Kalkhof I really enjoyed the whole process. He was right there when I needed him every time. He made me feel as if I had made a friend in the brief time we interacted and went above and beyond to make sure the customer was happy and taken care of. The car is absolutely beautiful as well. If you are looking for a nice care and a great person to help you through the process be sure to speak with Wes Kalkhof. He’ll get you taken care of for sure.

My girlfriend bought her truck here. She wanted a cover for the bed of her truck and had $1000 referral money (she referred 4 people who PURCHASED VEHICLES to get the m-bucks, 4!) plus 10% off one item. McCluskey added $90 to replace the windshield wipers. SHE NEVER ASKED FOR -OR RECEIVED- NEW WIPERS! The vehicle was never in for service at all. They added this charge without her knowing. Then today, she went to get her money back and they tried to give her refund via m-bucks. Her total was over $1000 and she had to use her visa for the extra $120 not covered by the m-bucks. Are you kidding? Pathetic. She was pawned off by three different employees before getting a refund. Never received an apology for the inconveniences, only attitude from the employees. Conveniently the manager was gone for the day. Shiesty people. Trying to make a dollar anyway they can.

This place is legit! I sat in a massage chair practically the entire time I waited for my inspection. Shout out to Tracey for recommending it! BTW, if youre interested, the chair is upstairs in a room that is kind of hidden. I'm def coming back to get my window switch replaced. 😌

Had van for almost 6 months, never offered a rental O had to call corporate office to get one. When I picked up the van it was dirty as hell looked like it was parked under a tree. Did not notice till I got home and was washing it that when the service technician was working on the brake module under the hood they spilled brake fluid down the front drivers head light and grill. You can see where they tried to get it off but the brake fluid ate the finish off the top of the head light and stained the plastic on the grill and bumper.

First you sold me a lemon of a car, haven’t had it a year it’s now currently in the the shop for the fourth time every time in which the car sat for a week before it was even looked at. The communication has also been horrible every time days go by without updates unless I track one down. I was also assured my car was fixed and ready, picked it up didn’t make it 5 min away and the problem re-occurred. Leading me to believe they never drove it to test and just playing a guessing game at the problem on my time and money. Dealership is ran horribly honestly you all should be ashamed.

I wish I could give this place zero stars. I bought a 2014 Chevrolet Cruze that was used. When we looked at the car we told them the issues that we wanted fix in the exterior and they said they would fix them. Then they said that if there were any issues with the mechanics of the car they would fix them. It took them three weeks to fix the car and then I had to come back two months later with an engine issue. When I bought the car I got a bumper to bumper warranty that has not been useful at all. The first engine issue I had wasn’t covered and now I’m having issues with the thermostat of the car that I had not received knowledge of when I bought it. Also this is not covered on my bumper to bumper warranty. So I don’t know what is. I haven’t had the car for a year and I’m having all of these issues with it. Just wanted to make my experience aware to other consumers that may come here. Know your car facts before you come here or if you come here because all they want is your money.

I worked with Dan Little today on exchanging my car! He was extremely patient with how picky I am. Got me a good deal and in and out super fast knowing I was about to catch a flight! Definitely recommend him and this place if you are looking for a car.

My tire pressure sensor was fine before my oil change and now it doesn't work. I was told to come back in too got it fixed. The issue I have with that is in live and hour away. Because the Reading road service department was closed.

Was my first time buying a car and it was such a non stress process ! I had the best sales man Scott Peeler , I am recommending him to everyone I know ! Very easy going and made sure to explain the whole process answering any and every one of my questions . Not to mention the same day I got my car I got a chip in the windshield and they helped me with the repair process, couldn’t have asked for a better experience!

I would not recommend. I needed a car quickly but I am unfortunately from out of state. The check engine light came on the very same day they dropped the car off to me and it has been been nothing but problems ever since. Ultimately I know it was error on my part but I would have expected them to at least repair the issues that were clearly present when I bought it.

I am not one to slander a business and give terrible reviews, and I have no issue with the salesperson Nick that I dealt with. However I purchased a 2021 Chevrolet Traverse at the beginning of December. I was sold on the fact that it was in transit and ready to go. I would not have imagined sitting here 3 months later still without a vehicle and no update text from the dispatch in 2 months. I understand the supply chain crisis we are currently in and the shortage of drivers but my patience is running very thin after making several payments on a vehicle I’ve never driven. I’m getting close to the point to where I have to renew the tags on my trade in then turn around and purchase new plates whenever I do receive my vehicle. I still am a loyal customer to mccluskey, but this experience has been very underwhelming..

It was a speedy repair and ended with a cheaper result than we were originally quoted. We were thrilled! And the customer service with Jake was superb! We will definitely be back!

I wish I can give them zero stars. Don’t ever purchase a car from here. They don’t help you , they will sell you a car that’s about to go and tell you , you have life time Warranty but in reality it’s not true. I bought my 2019 Ford Fiesta May 2021 in feb 2022 I need a new transmission and I gotten regular oil change and there telling me they can’t replace my transmission because I was over a 100 miles from getting a oil change but I got 5 oil changes in a 8 month period, And what I can understand is what does an oil change have to do with the transmission now I’m stuck with a $14,000 car that is not running and I still got to pay car note. Oh yeah and also I refer someone last October 2021 I have not got a referral bonus ive been emailing , calling leaving voicemail to Scott Peeler and he has not contacted me and it’s been going on 9 months. please do not buy from them you’ll be very disappointed.

I wanted to give Jeremy Huber a positive review because he single-handily restored my faith in McCluskey Chevrolet. I was assigned to an underperforming service member from McCluskey that would not return my call, give me updates, and did not do all the maintenance asked of him. Beyond frustrated over having my car for over 7 weeks I escalated my concerns to his manager Jeremy Huber. After talking to Jeremy, he took responsibility for his team and helped me personally through the rest of the process. Taking ownership and treating his customers with respect is what you expect from a 1st class business like McCluskey. If you every encounter the poor treatment from a member at McCluskey please reach out to Jeremy and hopefully your faith will be restored in this place as mine has been! Thanks Jeremy

Scott Peeler was the salesperson I was working with; he was very helpful and kept me up to date on my order at every turn. I have and will Recommend McCluskey Chevrolet to anyone who ask me where I thought would be a great place to order or buy a vehicle.

The overall experience was great. However I was not impressed with the salesman. He was a little flighty walked away in the middle of a conversation, didn’t answer questions very well or at all. Joe, the sales manager, on the other hand answered all of our questions excellently and as expected. I will recommend Joe to anyone, Pete on the other hand I would not. Thank you.

I contacted McCluskey recently and spoke with Tracey about questions I had related to servicing my vehicle. Tracey was knowledgeable, helpful and is a true asset to McCluskey. Service like this is hard to find these days. Thanks for being so great!

An employee wrecked my vehicle on the property and then tried covering it up and never told me about it. I then followed up, 3 weeks later to check on my vehicle, at that time is when I found out what had happened to my vehicle. I had to return it for the 4th time to get the paint job corrected do to the poor spray paint which they tried to cover up and hide. I bet nobody actually reads or does anything about reviews left by unsatisfied customers.

We bought a 2022 Chevy Silverado 2500. Paid cash on the difference of our trade in and also had a GM discount. The transaction went smoothly. Patrick the salesperson helped out greatly. We have had the truck for one week and they called and said they made a mistake in the figuring and we still owe them another $2000. The mistake was made on there part not ours and they said if we didn't pay the difference we would have to bring the truck back. So needless to say we made them bring our other truck we traded in back to our house and take theres back. WE WILL NEVER BUY FROM THEM AGAIN NOR WIIL I RECOMMEND THEM TO ANYONE!!

Great professional experience. Second car from this location. Elisha was very nice and helpful getting me an affordable trade in with a newer year car and lower miles. Thank you!

Last November I was stuck in South Dakota, 19 hours from home and had to wait 2 days for them to look at it just to have to rent a vehicle and drive home (they had to replace the transmission). Two weeks ago my 2020 Silverado 2500HD broke down with another transmission failure (40k miles) I've waited two weeks with a scheduled appointment for 8am today to have it looked at. Its 1120am.. yeah I know its late, these things tend to happen when you have a toddler to attend to (daycare didnt pull through, staffing issues) They are supposed to have a rental vehicle for me booked already (I'm told that's not a sure thing now). This arrogant entitled company with their look the other way attitudes told me to reschedule (10 more days).. DO NOT BUY CHEVY TRUCKS, THEY HAVE TRANSMISSION ISSUES, AND DEFINITELY DO NOT DO BUSINESS WITH MCCLUSKEY.

This makes our 3rd vehicle We have purchased with mcclusley Chevrolet. We bought 2 vehicles in the last 30 days. Our salesman was Pat he is a benefit to your business. Very friendly and a great Sales person.

Best experience I’ve had buying a car. I’ve had horrible experiences with Wyler dealerships, so I wanted to try mcclusky. First off the salesman, Vinnie, was awesome, knowledgeable, and super helpful. Their overall customer service was great. Whenever I need a new car I’ll come back to here. I also referred them to friends that I know are interested in buying a new car.

They always did their best to get me in right away. Always friendly and kept me up to date with the status of my car. Great service!

Probably the worst service experience i have ever had. And, I have been driving for over 50 years. Did not finish. Did not do what I asked. Engine light was on, and is still on. I was told I could bring it back today, and you would not get to it until the end of this week. Why would I bring it back at all. If, you are not going to perform the service for almost a week, then why would I bring it back five days, or more before you are going to work on it?

Our salesman Tony was great, he was on top of any questions we had & helped us feel extremely comfortable; not to mention, we finished our deal super easy & fast for being 5hrs away

I had an appointment @ 10:15am for 2 tire changes, but was there for 3 1/2 hours, which cut in to my travel time for work, and ended up being late for work. I also had a previous experience where I went in for 1 tire change sat there for 2 hours, because no one notified me (by phone) like they tell you they will, once your vehicle service’s are completed.

The best customer service. Demoore was very helpful and honest. We can’t wait to come back and buy another car.

I had an appointment, and I got right in. It took about an hour, and the waiting room was air-conditioned. Then, I got a free power wash! Good job!

Awesome Service every time!!! Very professional Staff!!! I bought a New Chevy Malibu and I could not be happier!!! My Salesman Richard knew the car inside and out. I felt like family the entire time I was there, Richard didn't care about making the sale and wasn't pushy at all, he listened to my needs and made me feel I was making the right choice the entire time... That was the best experience I have ever had in a dealership EVER!!!

Had the wrong time for my service but they were able to fit me in - live in Bellevue Ky so I’d have had to reschedule. Great Service!

Zach Hoffman is amazing. He was very personable and attentive. Highly recommend dealing with him if looking to buy!

This was my 3rd car purchase from the dealership. I haven’t had any problems until my last purchase. My car was delivered to me with only one key and it’s been 2 months an I still haven’t received my second key. I am due a gap refund but haven’t received that yet. I have been getting treated as if I getting on they nerves and I don’t receive callback. I was looking to purchase a use truck but decided to go to another dealership because of the way they treated me on my last purchase. I feel once I brought the last car I was worthless.

I went to Mccluskey Chevrolet at Kings Automall and ran into a very nice sales guy. Though I wasn't there to make a purchase, he was extremely nice and helpful. He invited my daughter and me inside and suggested we go to the waiting area and get some refreshments. What a nice clean area this was. It had a cool looking Starbucks coffee machine and a fancy soda dispenser that can mix up all kinds of flavors. Our visit was a really good experience. The folks over at the Ford dealership could learn a few things if they'd take the time to visit Mccluskey's.

Everytime I come to McCluskey I have a wonderful experience. Everyone is so professional and attentive. Karen Daniels top notch, love her.

Ted went above and beyond. Made sure that he did everything he could to help me out. Great customer service from these guys.

I am in the process of buying my second car from McCluskey’s Chevrolet Auto Mall, with Abe Lawson as my salesman. He has gone above and beyond to help us, even working from home on his day off. All I have seen from this place is excellent service.The lifetime repair on your transmission and motor is a Godsend for those of us that have had these issues before!!! I would recommend this place before any other. Check it out.

Working with Gina Esposito was excellent. Gina exceeded any dealership expectations I have ever had. The customer service was spot on, communication was excellent and the final agreement left us happy & excited. We will definitely be back for any future Chevrolet purchases. This dealership and Gina are top notch compared to the dozens of other dealers I have dealt with.

I'm very happy with price and lack of markup/fees in this market. I custom ordered my truck and came in with the printout. No sale or effort was needed. My salesman gave little effort after the easy sale and missed my pickup appointment so the truck wasn't ready and I had to wait for over an hour to get it cleaned up and fueled (the DEF fluid was missed). On my custom order I had the bed-liner selected but that was taken off due to constraint which I would of been fine with but no one told me. The truck showed up with out a liner and I found out then it was removed from my order. My salesman said he was working on something due to this mistake and I haven't heard anything back since. I would rate this as my worst customer experience I've had with communication and just being on time with scheduled appointments. I doubt I'll go back to McClusky again. As mentioned I was happy with straight forward pricing in this current market as the one positive.

John Phillips was our salesman. He did an outstanding job. We've bought many, many cars throughout our lives, and John rates right up there at the top for being a great salesman. He didn't pressure us, and he was willing to help us get a great truck at a great price. He offered many suggestions and listened to our needs as well. So far we are very happy with our truck! John's personality was so pleasant. I know he will go far in the business.

Unbelievable experience with this dealership. Placed a deposit on a vehicle on 12/20. Dealt with a manager to work out the “deal” for the vehicle in transit. Sales guy updated us periodically with the ETA of the vehicle and even sent us screen shots from the GMC global website, showing us exactly where the vehicle was. Sent all of our info in for financing and they even ran our credit (we have a credit monitoring subscription that alerted us). My husband contacted the sales guy yesterday to see if the delivery date had been updated, and was told the vehicle had been sold. We then called the dealership and asked to speak to the manager we dealt with, and he would not take our call. At that point my husband asked to speak to any manager available, and was transferred to “Brad.” He sincerely apologized and stated he would do anything he could to make it right - even a potential dealer trade to get us what we wanted. Called back today and was told we did not speak to “Brad.” Someone at the dealership impersonated the manager. I have never experienced anything like this in my life. It’s been a complete nightmare and no one has offered us an accurate explanation of what really happened. Our deposit was made on 12/20 and it supposedly sold on 12/24. (Yet were just told earlier this week it’s ETA was 1/3). They still have our deposit, and I don’t anticipate we will get that back unless we seek legal counsel. To be the highly toted “#1 Chevy dealership in the US,” this experience tells me different. Please beware. They are dishonest and tell lie after lie to cover their backs.

Went great. I showed up early and they got me right in. Didn't wait too long. Really can't ask for anything more other than warmer temp so they could wash my truck. But they aren't in charge of the weather, so...

Do not EVER buy a vehicle from this place - even with all of their max warrenty they have a million things wrong with their quality and parts and they look for loopholes to charge each issue to you personally so that you pay out of pocket for random FAKE things like 'you need this or that done' when in reality there is NONE of it needing done - we took it to a different and better place with a much better history and they told us that this sketchy place LIED to us about what needed to be done. This has happened several instances here now - padding and inflating claims and telling us fake issues to drain our pockets on a vehicle that they KNEW had issues well before they even sold it to us. Absolutely disgusting! Next I am filing with the better business bureau and the state because of their shady lying practices here. Response to the 'reply' - I already contacted our warrenty people and a better HONEST repair place and we will are covered to have the constant leaking coolant (SAME issue they charged us to 'fix" last year and NEVER did) - definitely covered to have the leaking coolant fixed at a better place - NOT like the 'service advisor' 'B.J.' lied to us that 'he cannot move forward to fix our vehicle unless we dig out all of our 'oil change records' from the past etc etc because he will 'cancel' our warrenty (more lies I found out). Yes, our warrenty pple said, this has been a common thing coming from that dealer - its absolute baloney that the leak they never fixed from last year should again be charged to us to 'fix' this year 'only' if we turn in our OIL CHANGE records - absolute baloney.

I have been without a vehicle for three months while you “plug and played” different things to try and fix the issue. The communication from the service representative was absolutely terrible. Karen did not answer emails, class, and you couldn’t even leave a message because the mailbox was full. I went weeks without hearing anything, and I had to continuously push to get any information. To top it off, I found out that a technician had been driving my vehicle home to “test drive” without my permission. That tech lived 30 miles away in Oxford, putting at least 60 miles a day on my truck for who knows how many days. That is completely unacceptable, and I immediately had my Insurance company move my vehicle to another shop. For a business that I regularly use to service my vehicle, I am extremely disappointed in the experience I had this time around. After their response: The response from McCluskey on this review makes matters worse. WC auto body repeatedly said they couldn’t get ahold of anybody, and the dealership did in fact speak to me directly a few times. The body shop also states they did not give permission for the vehicle to be driven outside of the normal working hours; ei to an employee’s home overnight. The engine was replaced because it was Locked up. It wasn’t crushed. So it isn’t I who doesn’t “fully understand the situation”

Hate to have to do it but I am totally off put by being ignored. I got some work done on my car and one of the items being taken care of was a wheel speed sensor. I asked my service advisor ,BJ, to give me an estimate to replace a wheel speed sensor. I told him I had the part sitting in my passenger seat. After I left a few hours later he tells me the price to replace it and I told him I wanted it to get replaced and reiterated my part was on my passenger seat in a box. He texts me a few hours later letting me know that the part was the wrong part for my car and told me that the price of the part from them. I told him I did not want to get the wheel speed sensor done today because I wanted to get the right part since I get them at wholesale price. He lets me know they replaced it anyway because he wanted my car done today since the technician wouldn't be able to work on my car the next day. Which I understand where he is coming from there. I go to pick up my car a few days later since he projected a few days for it to be done and that is what I planned for. I got home and was curious to see why my sensor was not correct. I go and look at my invoice and see that the part numbers are exactly the same. Instantly perturbed I call the dealership. I ask to speak to a service manager and none were available so I left a message to the assistant service manager. Letting them know I want to give them my perfectly new OEM part that was supposed to be in my car for a refund of the part they had no reason in charging me for. About 5 or 6 hours later in the day with no response I call the dealership again and speak to someone in service and explain my situation to her. She told me she made a note and let me know she would let one of the service managers know. The next day goes by and radio silence. I call again and leave another voicemail and have yet to hear anything. If I didn't live almost an hour and a half away I would just go there in person but I think that is something I am going to have to do. I only come here because I bought my car here and it has the lifetime warranty. They honored that part of my service repair perfectly fine but the other aspect pertaining to the wheel speed sensor is ridiculous. Update BJ got in touch with me this morning and rectified the situation. He explained they are a high volume dealership and I was not forgotten about. It still would have been nice if a service manager got in touch with me though.

Took a vehicle in knowing the issue, because it was warranty. They tried to say it was bad fuel and charge over 700$ for fuel flush then discover it was the fuel solenoid, which we already knew. Then told my boss he was a bad customer and to come get his vehicle, it was towed to another dealership and he was told there was something red in the gas tank that wasn't diesel, someone at mccluskey put the wrong fluid in the tank whether it be intentional or by accident, all around crooked dealings

I came in for a nail in my tire. I was given an estimate of 40 minutes "maybe less." I let them know that I had a charity dinner to attend at 5:30pm and I had no problem scheduling an appointment for a different time if they didn't think I'd make it. They assured me it would be no problem. Twice, Austin came to me and said he'll check on it and "10 more minutes." Over and hour and a half later, I looked into the parking lot and saw my car so I went to the check out station. My paperwork wasn't there and she had to track it down. I ended up making it to the dinner, with no shower, stressed and frustrated that I allowed the appointment to get so out of hand. Never have I received such disappointing service from McCluskey. My husband is starting the search for a new vehicle and stated, upon leaving, he'd "never buy a car here."

Excellent dealership. Can get anyone approved. Todd Patrick is an excellent manager. Great selection, great staff, great service.

Haven’t even had my car two month and it’s been in the shop for two weeks with over $3000 in services needed. No response back from Tyler. Basically sold me a lemon. Never, ever would I refer anyone here.

Was "approved" for loan, then went to sign papers, the term and bank was completely different than discussed. Longer term, don't know about rate because it was not available during verbal discussion when asked. Signed papers anyway because my trade vehicle that I had not signed any paperwork for trade yet, had already been sold. 8 hours after signing, vehicle wouldn't start. Manager blew it off like it was operator error, but did have my vehicle towed in and checked. Nothing found wrong. No repeat of problem since. Took vehicle in for it's first service and was told there was over $300 worth of recommended service that was overdue from 45,000 miles and 60,000 miles. Purchased the vehicle at 66,000 miles. Advised sales manager Brad, again, he blew me off stating "every vehicle goes through inspection" but would have sales person look into it. Haven't heard a response in regards. Also believe there is a crack in the exhaust manifold. Will be having this inspected. Also the passenger side running board sticks occasionally. Advised sales person at time of purchase, promising it would be looked at, nothing has been done. Not confident any issue found will be resolved. Not a good experience for purchasing a $50,000 vehicle. Completely not satisfied with the customer care I have received from the management team.

First time customer who have never been there can get confused on how things work. But after waiting 15 minutes and finally figuring it out by ourselves and putting our car in the correct spot someone finally talked to us. The newer CSR need to be brought up to date in your life time power train warranty and what service HAVE to be done for that. But the mechanic did great work and the follow up call from BJ the next day to clarify some things really helped me.

I want to thank Chris Bauer for doing an out standing job of getting me my truck. His attention to every detail was never overlooked!! He made my purchase very easy. Thanks again Chris.

I purchased a used Tahoe from the McCluskey group first of March. I was having an issue with the reverse camera, as well as the AC shortly after purchase, and after a bit of negotiating, I am happy to say the dealer rectified the issue with both the rear camera and the AC. I am happy to report, a month after the service, both camera and AC are working as expected. I can say the service department was very professional and polite, and the amenities of the waiting area are fantastic, especially if you have to work while your service work is being performed.

I've purchased a few cars in my time, both new and used. The sales guy I had was (Rodney Nappier). He was the best sales person I've ever had. Very polite. Not pushy at all!! If you happen to stop in ask for Rodney, you will NOT be disappointed. Thank You Peggy Hays.

great technical folks, great professional care and service...along with life-time service guarantee on mechanical parts (engine, transmission and drive train) ...a free benefit for all new and used vehicles at purchase...can't go wrong with that when add on low pricing ....