M&T Bank W Main St, Waynesboro

So for months I go through the drive thru at the bank on Main Street and everyone is pleasant. I don't bank here but my paychecks for work are drawn off M&T Bank and I get payed for little odd and end things from people who bank here as well. Now since I do not have an account there I pay a small fee to cash checks but it isn't that bad. Today I was informed by the woman in drive thru that I am unable to cash a check unless I come inside to the lobby because I don't have an account with the. I tried explaining to her that I am there every week cashing a check through the drive thru but she argued with me that I was wrong and that if they are cashing my checks that the employees there must not realize that I don't have an account with them. Hence they obviously know I don't if I pay the small fee at hand. It isn't a big deal with my experience today but maybe you need to get all your employees on the same page, so they follow all rules and teach them not to argue with customers when they try to explain things to them. One rude employee makes your business look bad. I will not be stopping back through this drive thru anytime soon and am so glad there are other branches of this bank that I can go to.

Always a good experience when going inside. Staff is friendly and call you by name. But some assinine​ rules and policies, including not having counter check in the drive thru service area. So forget about going on sat and sun unless you go to the ATM. But you can only get out 500 at once.

Jen was very snooty and unhelpful even withheld information to make sure i opened an account. Ill be closing my accounts and going else where.

The tellers here will print out account information for you without verifying your identification. They will just let you walk out with a statement in your hand and you do not even have to ask for it, they will offer it to you.

I've been doing both business and personal banking here for years. Couldn't be happier. They go above and beyond to help you. Greg White, Brian Cook, and Tim Parry are all excellent. Would highly recommend them.

Great bank, Contrary to the stereotype. Friendly staff, and very helpful, ATM occasionally doesn't work, Everything is fine otherwise.