M&T Bank Tech Rd, Silver Spring

I've been dealing with this branch since M&T took over First National 20 years or so ago and maintain several accounts. The bank manager and staff are some of the most professional, likeable folks I've had the pleasure to deal with. I moved to Howard County but still come to this branch because of the high level of service I receive. Kudos to the manager and staff for maintaining such a high level of personable, professional service .

This is THE TERRIBLE BANK!!! No customer service what so ever. The teller are impatient and the manager are no where to be found. But when you "get " to speak with them haha they made you feel like you are they to bothering them. You think you are there to put yourt money in a great running bank and they would treat you with respect. NO SIR you will not get it, not even a hello or welcome to M& T. Go somewhere else

I've been dealing with this branch and the old New Hampshire branch for over 15 years and have had nothing but incredible experiences with everyone. Shali in particular has always made me feel like I'm the most important person at their branch.

Horrible business relations they do not care and their employees are very lost . I been trying to get a ppp loan for three months the now and it’s like pulling teeth to get a timely response and clear instructions . They are a small bank but act like a big bank when it comes to customer service .Very unreliable

Ms Shall V. Patel has idea how to treat a customer. I had my account their for two years when I asked her to provide me with some bank statements from 2013 she did it with a large face and with an attitude. After the way I was treated I closed my account. Run the other way.

The worst experience in my life. Two women in there don’t have any clue about customer service. They only put barriers to offer services they do not help clients.

I’ve visited this branch many times and always I received awesome experience from the people work at the counter(the tellers) . But, if any customer goes to this branch with any issues regarding their account or need to speak with manager, there is no log book available for the visitors to write their name in. One day I walked in to meet the manager, after 30 minutes Carlos came out of the door and called in another man who came in the bank after me. That day I left the bank without meeting my needs after waiting an hour. Today I met Ms. Patel, the manager of this branch to fix some charges that I have in my account. She refused to help me and asked me to go to Glenmont branch where I opened my account. She then added that she doesn’t want to fix this HABBIT. It was an irritating comment. I told her, it is an accident, not purposely. I don’t think any customer will purposely do it and walk in to this branch to waste their time.

Shali is a very professional and helpful person! She is the reason why I’m still M&T bank customer.

I've had to deal with this bank because of my employer, simply hate the smug attitude and high fees, I wouldn't use MT bank if you paid me. Find a local bank or credit union. Screw MT, I believe after dealing with several branches the problem comes from top management.

Corona virus guidelines are observed, which is reasonable. The staff associates are polite and professional.