loanDepot Commercentre Dr, Lake Forest

I enjoyed refinancing my home with Loan depot! Their staff made every step so easy. When they needed to contact me for additional information, the agent would text/email me before calling. This allowed me to have a flexible phone call without interrupting my work/free time. Great company to work with. Give them a call!

Rick was very friendly and knowledgeable. With rates being similar across most lenders, only the fact that I found a lender with no origination and lender fees caused me to choose to close with someone other than Rick. Rick really seems to care about his customers, and I was convinced that he wasn't just trying to sell me a product without regard for my needs. I hope all of your agents provide the same level of service and professionalism as Rick. Sincerely, Aaron A.

Michael Lawrence was very pleasant to work with and was very efficient in ensuring all information was provided. He also took the time to explain the process thoroughly since this is my first home purchase. He followed up with me and asked if I had any questions. It has been a great experience and hoping to close my loan and continue doing business with Loan Depot.

Christopher worked hard to seal the deal, making sure we got the best rate and closing. Judy Martin made sure that it closed in time so we didn’t lose our locked rate. She was definitely a pleasure to work with. I felt totally comfortable in her capable hands.

Adam Shepherd did an outstanding job from day one. We were unsure due to our situation if we would be able to qualify, he immediately began to ask questions without making us feel pressured whatsoever and was able to guide us in the right direction to get started in the loan process. He has gone above and beyond since we past the preapproval process teaming up with our realtor to speak on behalf of us to listing agents stating we are strong and prepared to move forward if they accept our offer. Not only has Adam helped us along the way and answer any questions we have day or night, he always asked about our family and asks how are boys are doing with the transition and if they are starting to get as excited as we are. I would recommend Adam to anyone and truly appreciate all that he has done so far for our family as we move forward in buying our first home.

Rick Chung was amazing at working with me and locking in a great rate when time was of the essence. He worked late with me and listened to what I was looking for in a loan and tailored an estimate that fit my situation perfectly. He did this all while teaching me, a first time home buyer, a ton about borrowing and real estate purchasing.

Shayne is a very helpful and hardworking person who is easy to reach and explains things very well. He went out go his way to contact my real estate agent as well as the seller's agent several times and helped me with the cross qualification that the seller wanted before my offer was accepted. I would give Shayne a rating of more than 11 on a 10 scale.

Penelope Monte was our first contact and continued throughout the loan process to walk us through our first refinance experience. She was friendly, attentive and professional! Tien-Ngoc Nguyen, our loan officer made this experience such a pleasure. Due to my initial doubts, my husband had me checking in daily on the process and timeline. I was treated with respect, care and professionalism that not only eased our stress but was one of the best customer service experiences I've experienced in a while. The 3rd party vendors you used for the appraisal and notary were friendly, respectful and professional. Loan Depot is a 10 out of 10 for me! Thank you all.

Katherine has been SO wonderful! She’s extremely helpful and informative. She stays on top of everything. It’s always positive every time I talk with her. She’s made this a great experience!!

Communication and extra assurance that all would be taken care spoke volumes to me- always responsive and honest about where we were during the process. loanDepot is a great partner in achieving my financial goals

Michael Reid worked very well with me. Professional, prompt, and courteous. However, LoanDepot couldn't match my builder's incentives on new construction, so I went with them. Kent

Efficient. That's it. Fast process and communication. I have worked in customer service for 16 years and I can tell you that keeping in touch is what people expect. There was never a "what's going on". We were always updated on where we were at and what we needed to do.

While my preapproval process was great, this changed once I found my home and began the under contract processes. I was told I would need to bring approx. $18-19k to cash to close, but after trying to understand these numbers, I was told that there was a miscalculation on the Upfront PMI, that it was being added to my loan and to my cash to close. Then I was told to disregard this amount, but would definitely need $15k to close. When I asked Andrew to further explain the calculation, as I was anticipating approx $11k to close, Andrew would not explain the calculations. After trying for several minutes to understand the calculation, he said he’d have to speak to his manager and call me back. When he called me back about 40 minutes later, he then stated he had put in my cash to close that I would be paying off a credit card at close, this was not part of this discussion previously and was left in my file when he was determining its potential impact on my preapproval. Then he stated he was happy to report that his manager agreed to a $1500 discount on my fees. In between these calls I spoke with my real estate agent, who recommended we shop the mortgage before signing since Andrew was unable to explain the breakdown of the closing costs. When I told Andrew I’d be shopping the loan, he’s seemed shocked that I was unwilling to accept his number as facts, and confused why I’d want to. I have a problem just signing and agreeing to things when mistakes have been made and acknowledged, this was evident twice in my above explained situation, his calculations were grossly over calculated by $7k. And I was panic stricken to think that I potentially could lose my house due to the possibility of having to pay $18k at close when I only expect $11k. I signed all items Andrew sent, with the exception of the Welcome Packet, as it was explained this was the final authorization to proceed, and explained to Andrew I needed 24 hours to make a decision regarding my loan. He stated that I would be locked into my rate, even without signing the welcome packet, and we ended this call. I then got a call back from Andrew a few minutes later, he said he spoke to his manager and they wouldn’t be agreeing to the previously locked in rate until I returned the welcome packet. This is very much an intimidation tactic and a pressure tactic to gain business. Also when I received my preapproval with Loan Depot, I was connected with Mellow Homes, who then connected me to my real estate agent. And if I used the combination of the 3, I would received the grand slam bonus payment 30 days after closing. The connection was to my agents manager who then passed it to my agent. Supposedly according to mellow homes they were unable to connect me to the agent, so I would no longer be eligible for the bonus payout. It seems as though I was receiving the short end of the deal with regards to my interest rate, lack of explanation of cash to close, fees being charged by Loan Depot, and ultimately the refusal of the bonus payout if I continued with loan depot. It seems as though much is to be said with regards to your customer service and fee structures . At this point I have funding elsewhere with a lower interest rate and lower fee structure, in addition to customer service that is leaps and bounds beyond yours.

Daniel has been great to work with during this process. Not only is he very friendly and personable, he is also efficient and quick to process all the necessary documentation to get the loan process started.

The process was sooooo simple. Beats my first experience buying a house. Mr John and Madam Alexis made the process sooo comfy. I literally had to just click click. Kudos team!!

Not anything done in timely manner. Changed from fixed to adjustable on us, thankfully we caught it. Upped our interest rate and because they took months to do the loan we had no time left to fix that. Never again.

We have an active mortgage and have had great experience with Loan Depot. Nathan Wright has been tremendous this time around!

Ask for Ana Fani. She worked tirelessly to earn our business - 4 hours late night on our 1st home & although we switched homes last minute, she spend countless more hours following up & ensure we got the best deal & all of our Qs answered. Do not let her go, Loan Depot! We hope to work with her again & will refer friends & family to LD (especially for the low fees & lifetime guarantee of) discounted refi) Thank you Ana!

Marvin and Jennifer were fantastic. They were always professional, responsive, and although I was frustrated at times, they addressed all of my concerns throughout the process.

i was put in contact with Katrina Goyr and she was very nice, helpful, and patient with me always keeping in touch to get my application and loan moving

Ms. Aara Madland, Saad Elaroby and Mr. Duc turned around everything back normal after when I submitted a complaint. Thank you for doing it. John Tate, Randy Hedricks and appraisal company were horrible on that process the loan.

My loan officer was racist to me on the phone and didn’t help or even bother to check my numbers to what I am qualified for before running my credit. All he did was keep pushing for me to pay for inspection and appraisals, knowing it wouldn’t work. Even when my agent asked him the questions, he sounded like he didn’t know what he was doing cause he kept contradicting himself is just the worst experience.

Michael Lawrence was absolutely incredible. He made this experience so simple and walked me through everything. He was quick to answer back and was so easy to talk to. He answered all my questions and did an exorbitant amount of work. If I could give him a 20 instead of a 10 I would.

Kevin Krijakin, the consultant/loan officer did a fantastic job working through the details and helping me even when I was not getting any updates from others. Kevin is the only reason I stayed on through this process and he made me feel like a valued customer, trying to work through internal teams to get me the needed information. He is an asset to the organization.

Andrew Clemente has been amazing since the first day I talked to him in Oct 2021. He informed me of everything. Eased my concerns and has excellent follow up. He is helpful and knowledgeable. He was always available and prompt in returning calls and emails. Awesome experience

Ryan was fantastic. He listened to my needs as I explained the different offers I had from other lenders and how your company had a little higher rate but not paying points would actually be a better benefit. I have called multiple times and he is always responsive to me and I truly believe he is here to help me and has my best interest to heart. Great employee and he listens to the customer.

I always think my experience is different and unique. I met Jennifer and started listening and working with her. Through the process of doing a VA refinance, Jennifer highlighted options that would make my unique situation work. After a setback in the process, I was told I was ineligible due to just a minor detail. However, Jennifer worked hard to take a second review of my unique, almost impossible situation and got my loan to a preliminary approval! Even now, a time later, my wife and I are very thankful for the work she does! I recommend Jennifer to anyone who has a very tough and unique situation to refinance or purchase a home to work with her!

Dealing with everyone at loandepot, they were all kind and understanding. They answered any questions I had and had patience with me. It took a lot of stress off my shoulders.

Very happy with my loan officer. He has helped step me through each phase of getting the loan. I would highly recommend him and Loan Depot to others. His excellent help was the main factor in my selecting Loan Depot.

I have worked on two different loans with CJ Nunley and both have been satisfying to work with Loandepot team. Always very professional and giving quick communication and updating of the process.

Ozzy, my lending officer is very communicative and responsive. He has been able to answer all my questions and provide everything I requested of him.

Easy to get ahold of and so personably. Katherine Seach is the only real reason I used LoanDepot. Everyone told me to use a local lender for the process but I liked Katherine so much I couldn’t imagine using a different lender.

Mr Carlos’ expertise, patience and knowledge made this experience a good one for me. He tried to make life easy by explaining things in detail and he really has a lot of knowledge.

So far I'm happy with the loan process. My loan hasn't funded yet but I'll be updating my review as soon as it does.

This was my 3rd loan with LoanDepot, and likely my last. The first 2 went very smoothly, this last one was a very painful process. It seemed like I got a rookie, this rookie did not know what to do, made many mistakes and clearly was struggling. Calls up the chain on of command seemed to do nothing more than put pressure on the rookie to get things done. They missed the closing by 3 weeks. You have lost my business.

Nothing. Marvin Carlos told me that I was closing the 25 of March . I missed work to go the attorney and when I got there waited there for 3 hours es and . But the paper work wasn’t done for that day. He told my realtor to close the following week. Never called or email my for an apology. . Don’t use this person or go to another bank

My loan officer Ana was and still is there when I need help with anything, she has patience as well and very pleasant to talk to she very appreciated. Thanks

David Clark was very helpful and responsive, I felt confident in his handling. He scored a 5, others brought down the score slightly.

Submitting forms and signatures on my cell phone was great. Lucas My Loan officer was great and clearly explained everything and walked me through it.

great experience so far! I'm dealing a knowledgeable, courteous person with customer's interest in mind.

Myron has been a very great help. This is/was our first loan and house and he made the experience very happy.

This is my second time working with loan depot and I can’t begin to explain I’ll go to an experience it was. The customer service is the best!

I am not using loan Depot EVER! I have never experienced anything quite like this service and the fraudulent sounding loan that was being created for me.

They went above and beyond in every way possible to assist us and make this go so smooth & quickly! I was utterly amazed! Thank you all so much!!

Christina's communication by phone and email were prompt and helpful. Every part of the procdure was explained plainly to me. The whole process seemed very short and hassle free. The closing lasted less than 15 minutes. The agent, Karen, who facilitated the closing at my home was well prepared and very knowledgeable. She was very friendly and acted professionally.

LoanDepot did a fantastic job in the entire closing process! We were able to go from application to closing in 30 days flat. This is what their team did right: Prompt application intake. Proactive follow through with required documentation to get the loan to underwriting ASAP. Complete prompt review of risk and rate assessment. Flexibility and competitive spirit in getting our business. Shout out to Jonathan and Rachel to get this done for us!

customer service was excellent; email notifications were timely, helpful and easy. Very smooth process, unlike anything I've seen in the past.

Loan Depot and their agents are very professional and knowledgeable. They assist in a very smooth process. I have used their services twice and could not be more pleased both times! I give them my strongest possible recommendation! Thank you Loan Depot!

Raffi was very friendly and seemed to be genuine about wanting to help me in any way he could to get the best refinance rate for me. He was very good at making sure I understood each step of the process as well.

It was a simple refinance. Not sure whether your people are overworked or under stress, I will give that benefit of doubt. Maybe you need to hire more resources to do the back office job on time. The start of the loan process was good and went smooth, after that everything went downhill. I am just relieved that the process got completed. Your portal is effective and that should be used as a mode of communication rather than emails. There is only room for improvement in back office work. That needs to be done in timely fashion. It took almost 4 months to finish my loan process. 2 stars only for good start, great rates and a prompt responsive loan officer. Conor was awesome!! Underwriting took for ever.

were able to give me information nobody else could. I never knew there was a gift of equity loan. I’ve already recommended my step brother to loan depot he will be going through the same process.

This has been by far the worst experience for us financing a home. We closed on the 8th and as of 11/29 our loan from out previous mortgage is not settled. Payoff amounts were requested days after the loan closed. We are getting different information from the your company and the title company and no one has returned our call to discuss to date. The attorney has yet to respond to our inquiries. I will never recommend your company to anyone else.

Great service. Very responsive and helpful. I refinanced with them in August 2020 and they called me in September 2021 to reduce my rate by over 1/4 percent and I paid nothing to close on the new loan!

I was able to get an amazing interest rate and lower my payment significantly. Both Park and Scott were very good about updating me on how my loan was going and making sure to inform me of everything I needed to submit for the process. A few times I got emails from them after regular business hours so I know they were both very dedicated to the process. I am very happy that I chose Loan Depot and that I was blessed with these men that truly helped me get through a difficult situation. I am so very happy to have done this on my own and to be able to stay in my home.

Ray was communicative and kept us in the loop the entire time! He kept our realtor in the loop as well and she said this was the BEST experience she ever had with Loan Depot.

VERY TRANSPARENT!!!!!!! Was calm and when we found out I had some "derogatory " items on my Credit Report....they worked with me to get that taken care of in a timely manner.

George has been nothing short of incredible. A a first-time buyer, he was patient with me and explained every aspect of the process from start to finish. He stayed on the phone with my dad and I for an hour on a Friday evening just to walk through everything in detail to make sure I was comfortable with next steps. I am unbelievably appreciative of George's advice and compassion through this process and have already recommended him to several family members and friends. Thank you, George, for everything!

I worked with Jennifer Cleary with initiating and starting off in servicing my loan. I was greeted with a friendly approach and had shared about a past experience I had with Loan Depot which wasn't so pleasant. Therefore with Jennifer, I remained very skeptical and did not want to experience the same unpleasant experience of the past. However, I listened to Jennifer, and right away I could tell she was providing me opportunities I have not heard before that Loan Depot could offer veteran consumers like myself! I did not have this experience before.

Responsive especially Brian, even after we moved on to the next person in the process, when I was confused or had difficulty being in touch with someone, I could always count on Brian and he was simply wonderful. The rate was great and I appreciate all the work that was done on our behalf. I Also appreciated that loan depot reached back out to us when the rates dropped, although I would have appreciated not having to pay any additional fees outside of the mandated fees since we had only recently refinanced the same house. We also had to write a check a check at the time of closing, and to this day, someone has not been able to share what that amount of money was for, even though it was small. Overall though, it was an incredible experience and we would use the loan depot again.

The communication was good. The broker was very knowledgeable. It took longer because the actual lender was requiring more paperwork than normal because I am self employed, and I think the person processing our loan missed an requirement sent after the fact by the lender so things stalled, but in the end it funded at a good rate.

We are pleased as punch with the thorough and efficient process that Michael Lawrence guided us through. He observed that I was a veteran and proceeded to guide us to the best deal the VA offered. We are refinancing at absolute minimum out-of-pocket cost because he kept researching better opportunities. This is our second dealing with loanDepot and we were totally satisified before, but Michael absolutely exceeded our expectations. We have found our one-stop mortgage shop.

Each completed part of the process was updated online which was nice to see. Initiating the loan process was easy, and uploading documents is easy. I would like to see the LO be a bit more proactive in offering suggestions if an issue arises.

Loan process took longer than promised even though it was a straightforward loan. Numerous notifications of changes to the closing statement with no explanation as to the what or why of the changes. Scheduling the closing was a circus with no one knowing what was going on. After we finally got the closing completed, we still had additional forms/signatures that were missed and had to completed later.

Rhaffi was excellent at first but his communication regarding the process wasn’t very good which led to some frustration when we were told the company would match a better rate . I didn’t appreciate the way he spoke to me and was supposed to get back to me with the new loan rate and total amount increase we discussed but he never called back like he said he would. That was three days ago.We decided to just go with the competing company that have the better rate and deal. We already got our closing disclosure from them and are canceling the loan with loan depot.

Carolina was extremely helpful in making sure everything worked out for me. I can’t thank her enough for going above and beyond.

We were offered a good rate but our loan officer haven’t been following up with us. I’ve emailed him no response, called him and he said he will call us back. Then didn’t hear from him. We were given a link to the docs , apparently to sign the refinance docs, I emailed him to let him know that I don’t see the new docs . We were left thinking was it a scam? Really need to work on making sure there’s always a follow up. We started the refi a week ago and so far, we are unsure how to go forward. 3 stars only reflect our experience with one officer. So far, we haven’t had any problem with our loan.

CJ WAS VERY HELPFUL AND ON TOP OF EVERYTHING. HE WAS ALWAYS ONE STEP AHEAD OF WHERE I NEEDED TO BE SO I WOULD NOT FALL BEHIND OR BE DELAYED. HE IS VERY KNOWLEDGABLE IN HIS FIELD AND THIS MADE THIS STRESSFUL TRANSACTION GO SMOOTHLY

So far, so good. Jonathan is pleasant and gave me some tips on uploading documents to make that process easier. He looked into any questions that I have had so far & gotten back to me in a timely manner. He has been considerate of the time difference between his location and mine and also the fact that I work nights and need to sleep during the day.

They were very good at answering questions that we had. They were very helpful through the whole process. Everything went very smoothly and they were sure to let us know each step what was happening and answer any questions we had.

Keely Crimando has been incredible! Through several attempts at purchasing a home she has been the reason for everything working through.

My experience presently has been very pleasant and professionally. The loan officer has provided me with courtesy and professional assistance. Through the process isn't complete I value the experience with Mr. R. Greene.

We have had a very pleasant experience so far. Right from the time we called and got Ryan Richards assigned to us as our loan officer he has walked us through the process of applying for the loan step-by-step. He's been very patient and has shown that he is very knowledgeable in the content matter. If we ask any question that's challenging for him he immediately reverts to his supervisor, who responds almost immediately. We've been LoanDepot customers for many years and are not disappointed we are making this choice again.

Sam was amazing. So fast. Helped me understand the process making easy an otherwise complex process. I get why you guys do so many loans: your systems and flow is very streamlined.

Working with LoanDepot its was a great experience, they offer the best interests without lying, the complete process was very smooth and fast. I'm very satisfy with the whole process and for the decision I took for using loanDepot. Regards.

Off to a excellent start from the moment the loan officer picked up the phone. His knowledge and customer care made my mom feel he had her best interest at hand. I would not go anywhere else for refinance or purchases. Hands down, an excellent company!

Loan Depot has demonstrated mortgage processing electronically to be extremely safe, reliable, and efficient. I highly recommend Loan Depot to anyone looking to refinance or buy a home. The team who helped my wife and I has been nothing but courteous and informative. Response time is impeccable and they always assure us that we can go to them with any questions or concerns. A++

The experience was very positive. The loan officer presented an offering that was competitive with a focus to meet my personal requirements. There were no surprises, the offer never deviated from what was originally offered. The loan team consistently communicated the status of my loan throughout the process. Highly recommended.

From Loan Account Rep Dylan to Katie, Account Manager was easy. Friendly, Professional, Helpful, Knowledgeable, timely . Easy To log into Portal and to up load documents . I had a great experience during my first loan too and it was during the crazy time pandemic and it was seamless and that is why I returned again. I will use Loan Depot again and refer friends and Family. I had Chase Bank for 13 years and refinanced with them and it was a nightmare. Had Loan Depot for 1 year and refinanced a year later and it was easy !

The loan application process itself was very seamless. Even though i got a previous loan approved from another mortgage lender for the same rate, i still went with loan depot because of the positive feedback and recommendations from my friend. Also loan officer Alex Lin was very helpful in getting all the details and walking me through the process very well. Also the loan portal is very self explanatory and very easy to follow. Overall even the closing of loan was super fast.

Elizabeth Riley was absolutely incredible to my whole refinance process. Every question I had was answered in a very timely matter. She constantly kept in touch with me to see how things were going and I couldn’t of been happier to refinance with loan depot. You guys are awesome

John and Nicole have been wonderful to work with. They are both knowledgeable in solving any issues and exceptional in providing customer service. The last time I went through Loan Depot, Jason was the same way,. You must have a high level of training and company culture!

Nothing could have been made easier to apply. Thanks so much to Steve Pagan, Retention Licensed Lending Officer, my first point of contact and his Retention Sales Assistant, Jasmin Williams. The knowledge they both had on every aspect was very impressive! They both kept us apprised on each step. Next I was contacted by Lillian Fox to update us that the loan was now in underwriting and the approximate time to closing. She made sure if I had any concerns or questions that she would be available for me to contact. I am very well pleased with Loan Depot and look forward to continuing our loan with them.

This place is awesome. We started with another lender in January, at the end of February we were still looking at 2 more months. Loan Depot got our refinance done in a month if not a little bit less. Amber is the bomb. She has excellent customer service skills and always responded same day. The whole process was so easy. Nicholas made it happen as well, they all work together and get the job done!!!

The agent was very friendly, but the method they used was very pushy. I'm assuming that's by corporate design. They promised they could match my local bank's incredibly low rate, which I knew was unlikely. Common sense told me I should have stopped before wasting my time and taking a ding on my credit. Then they tried to get me to lock in and give a credit card without getting a chance to read the actual rate. Guess what? It wasn't beating anything! The rate was a few thousandths higher and the apr was higher. The moment that really lost me was when the selling point was that Loan Depot would still want to work with us in the future to refinance even if they sold our mortgage to someone else. The 2 year guarantee thing... basically admitted my mortgage would be sold immediately So not a better rate and not a promise to be a good company to work with. The agent was just doing her job, and I feel bad she wasted her time

Thus far working with Loan Depot has been a positive experience. Tim Le was kind, spoke nicely, and even engaged in conversation about me. It was nice, I did not feel that he was pushy, or demanding, and I felt that all his requests were made fairly, and he was very patient with me. I think Tim Le's personality is exactly what is needed for this job. I am first time home buyer, and no clue on the process and he made it seemed relaxed and easy and always tried to work with me..

John is a strong and very competent with his expertise with regards with loan processes and his efficiency on detailed application was remarkable. I am very impressed with his insights and critical decision making to cater quality service for me. He is very knowledgeable about options and best possible avenues to have a successful transaction that is legal and legitimate. I vouched for his skills and competency on this field. I want to still work with him in the future and I surely high recommend him to all my peers, colleagues , and family.

The loan process is very easy, I get to talk to actual people who genuinely seem to care about their roles! This is my second time using loan depot, and I will continue to use them for my lending needs and recommending them to others. Great job, please keep up the good work and solid customer service!

I was researching lenders for a home purchase and received many calls from several companies. When I began speaking with Katherine Seach, she immediately gave me the impression that she wanted to help me - not just take my business. She was very knowledgeable and patient while offering suggestions as needed. Her tone was caring and kind - so refreshing after speaking with other more aggressive companies. She made this whole purchasing experience enjoyable and rewarding. She's a treasure for your company

I would like to say Joseph handled my situation very well. In hope we get the refinanced and close soon. he is very knowledgeable and took his time to explain each step of the way. Has great amount of patience and very understanding. I’m am more then please with my experience. Joseph gets an A++++ in my book!

The online portal is nice if it was used more to track the process of the loan and had a timeline of events to show when documents were posted. Underwriting was extremely difficult for anything beyond a simple loan. I would not use this company unless the rate was lower than everyone else.

My experience with Mr Kyle Sumpter has been the best interactions in any field of services rendered I've EVER experienced in my 20 years working and living in these United States... I've told him many times how professional he is doing what he does best. You have a class act in your company servicing the public at large. I'm extremely happy I've had him guiding me through this life changing process.

Jane and Jake have addressed my questions and items on my file quickly. I also really appreciate the way they communicate and time they take to explain/answer my questions. As a first time home buyer, they have explained things simply and clearly, making me feel informed and confident in the decisions I’ve made/will make through this process. This was an issue I had with other loan agents who I felt spoke to me as if I was buying my 5th house and left me hanging up the phone feeling more confused! Ultimately, this, coupled with their willingness to match other, lower interest rates, played a big part in my decision to work with Loan Depot. I’m very happy with my experience.

Our lending officer, Rob Knoles, was great. He was very responsive throughout the whole process. He also went above and beyond to make sure that we understood everything, which I greatly appreciated.

Joshua Acosta has been absolutely phenomenal. He is responsive, proactive, and so kind. I cannot say enough good things about him. His customer service is beyond amazing!

I had another loan company completely stopped contacted me. No information nothing. John has been supper attentive, answered all my questions and very thorough.

Couldn't be worse. SLOW. Underwriting did not answer in time and we went past our closing date. Calls and emails to management went unanswered. Lost our dream home. Had to find a new house and now have to move twice. They charge you upfront to pull your credit and they wanted $2k to buy down to a rate all other lenders were offering standard. Save yourself the head & heartache.

Initial response was good until the rate was locked. Later on they were very un-responsive. They did all mess by updating the LTV value incorrectly which impacted my PMI got bumped 10 times which is ridiculous. They are not trying to resolve the issue though its their mistake. I would not recommend at all the Loandepot. They screwed my house appraisal as well. Most of the cast house value gets appraised but they made my house value lowed down.

Jeremiah was excellent to work with. He has great interpersonal skills and good knowledge of his product. I really would have liked to work with him but I already had a lock that was more than a quarter better than he could match as rates changed quickly in just a few day..

I did not like to process of where I was given a rate, then while looking elsewhere and deciding to not use loanDepot, I was told that loanDepot would match or beat that rate. Since I am already a customer of loanDepot, why not give me the best rate initially or actually a reduced rate since I am a current customer?

Communication was key. I applied for the loan on Friday had a pre approval on Saturday morning. You supplied me with a realtor who even came to the open house with me the very next day. The entire process took 5 weeks.

Horrible locking experience. Please don't use this lender. They overpromised and underdelivered. I would give them a zero star. They played on our emotions and expectations were unrealized.

Keon Kensey is an amazing individual who is patient and understanding. Keon helped us through this crazy experience , with creditors. My husband and Keon spent several hours total dealing with them . Keon always came through even when we thought we couldn’t. I could stand on my pedestal and compliment Keon all day . We were blessed with our team of Keon and Naomi our realtor.

Shayne is absolutely awesome. This is my second refinance with him and I am very satisfied with his level of knowledge and skill in this area.

They were transparent in their communication and the process extremely easy. I highly recommend LoanDepot - specifically April & Keon!

Andrew Clemente. He is a good listener he looks in to the info or seeks the answers if he doesn't now he goes Over and beyond for the people he helps keep up the great work Andrew 😆

Took the time to asked me the questions and helped me understand the process. from the beginning Mr. Saad was so helpful the I didn't have to do much. I just answered his questions and he did the rest. During the process I called him many times and he made feel good. Ms. T. Thomas was great she told me she will delivered the loan on time and she returned messages in a timely manner. I'm very satisfied with way she treated me. Thank you.

My Loan Officer was knowledgeable friendly professional and very supportive, all round great service.

Everything was great until after our closing. Then no responses from anyone... We still have not received answers to our questions... The process was pretty straight forward and easy to do through the loan depot document portal. Closing was a breeze with the notary closing agent coming to our home to sign documents.

I think Saad is wonderful. He really is very helpful and easy to understand. My only hope is that he can get me a much quicker closing date for my new home purchase.

Mike Lawrence is Awesome to work with, he makes the whole process so easy. I’ve had about 10 Mortgages in my lifetime and after 1 refinance and now 1 new Mortgage with Loan Depot I would never go anywhere else for my Mortgage needs!

Wonderful Experience! You have amazing staff like Nikki Taymori (Loan officer) and Kendall Jackson (processor) who walked me through this process and always there to check with me and clarify my doubts with very fast response rate. I am impressed to the level that i will bring all my future business to Loan Depot.

Our experience with Loan Depot was great. Brad Aspin was an amazing guide through the process. He is very friendly, knowledgeable and patient.

Their work is very efficient, timely manner and professional towards their clients in every step. The process was smooth from the beginning to the end.

The first person we worked with was GREAT, Tyler Hollingsworth. When we were transferred to Carolina Snowden, she was extremely pushy and wanted everything done RIGHT THEN. We were not ready yet since our closing isn't until May 6th. Then she said she could lock in the date for then but it was going to charge us a 'small' fee. Over $4000 is NOT a small fee. So we ended up going with our bank that we have been with for over 20 years. They also gave us a better rate. When we told Ms Snowden, she said she could give us a better rate. IF that was true, WHY would you not give us that to begin with. So...we are getting our mortgage loan through our bank.

Daniel Khani has been wonderful working with us. Making this transition easy and he is always available when I call or email him

Michael Reid is an amazing person. Highly recommended. He helped all along the way. A true superstar.

Mark was great he was always made himself available andanswered every question we had. Helped us above and beyond his job requirements

Our contact person worked very hard to get the loan applied for so that we could get a lower rate. Rick Chung worked to the very end of his workday to get it done.

My refinancing experience was very smooth and was an easy process. My loan officer George Moreno was always on n top of things assuring that all of my concerns are addressed promptly especially when I couldn’t get a hold of my processor. He made this process as comfortable as possible. My processor Jordan P. was great too, she promptly addressed the little issues I had. I would definitely recommend LoanDepot! I got the best rate & the best discounts ever! Not to mention the best Loan Officer & Processor!!! 😌

The portal was great since I am busy and I could login and check what needed to be done.

Experience has been great Abraham has been available anytime we needed him, he was even available on a Saturday for us.

Great communication and always answer no matter what day or time. Made me feel safe lol

They communicated in a very timely manner. They also worked very well with the additional parties involved with our purchase.

Overall, My Loan Depot representatives were knowledgeable, patient with my complex situation and just so easy to work with!

Very helpful man helped us so much to help us find our dream home! Always friendly reliable and always on time ethier came early or on time never leate

Very efficient and helpful. The process has been smooth so far.

My loan consultants were ready to answer any questions i had and they are very knowledgeable

Joe has gone above and beyond my expectations. Gave me goals I needed to reach to accomplish buying a house , which I thought was only going to be a dream. Very helpful and kind. Great customer service!

Michael Reid Did the Awesome Job, He is very Helpful throughout the process!

The people I dealt with at LoanDepot were outstanding. I would recommend LoanDepot to everyone, You can't go wrong!

I feel like Jay was very patient and also informative. My last 2 home loans were all done in person so this process is very new to me. So far everything has been fairly easy to navigate.

I had a good loan officer but yall interst rate is to high..The payments are to high then yall wanted me to 14000 down on a old house that wasn't even worth 230,000 dollars...yall need to do better..

Overall very satisfied! There was poor communication between the loan officer and sr account manager at times; however I eventually got the rate and terms I was seeking. I was also working with another lender, just in case I couldn’t get the terms I wanted. Also, it pays to review your documents and ask questions if you’re not sure about anything. It’s their job to explain the terms of your loan so you understand.

Rick Chung has been a truly amazing loan officer- he provides great advice & information through every phase of the loan process. I am so glad I found him! He has gotten me great rates on a home loan. I rate Rick 5 star all the way and highly recommend him.

I have been with Loan Depot since 2016. I have not missed any mortgage payments in all those years. I would think that after contacting this company to give me some information on interest rate in order to decide if I should refinance again, I didn't get a quick satisfactory answers. I was required to provide all the information about myself that I felt should have been in your system. I have had to provided many information to the loan processing agent like I am a new customer. In today's electronic age, I thought the loan process can be handled much smoother and quicker.

I'm still on the fence and need some questions answered. I didn't know I was paying points, I don't need an appraisal (but there is an appraisal fee on my documents), and you already have my escrow (so why am I paying money into escrow at closing). I need to clear up some things with my loan agent. I shouldn't have to find these things out on my own. Being more up-front and transparent would help the process go a lot more smoothly.

Really worked with us to help us stay in budget. Claudia was awesome.

I was interested in looking at possible refinance to try and save interest and decrease length of present loan and Drew was very helpful and honest and up to date on all the latest loan information. He was able to look at my situation and guide me through the best possible financial route to go. I was definitely pleased with his knowledge and would recommend him for any future loan services.

Roxanne contacted me to inquire if I was able to get a refinancing done and if I'm satisfied. The approach is very friendly and she's very knowledgeable. She was able to find the term I'm comfortable, she's very prompt. I've done several refinancing, this was the fastest decision I'd ever had. I did some shopping after and found that Loan Depot's term is the best I can get in the market, not even my current lender can match it!!

I have been in the customer service field for 21 years. I am not exaggerating when I say that the customer service/care that Ellie provides is ABOVE & BEYOND any service i have ever received from a loan company. I felt as if she cared about me the person and never once felt our interaction during the pre-approval process was ever just transactional. I honestly feel she deserves some form of recognition for her amazing and hard work helping her customers.

This was our 3rd loan from Loan Depot and by far the fastest, easiest, and no surprises. Everything went a lot quicker than expected. Sam Kim our loan officer was amazing in keeping in touch and explaining each step of the process. He returned every phone call even after the closing. Everyone treated us great from start to finish. By far the best experience we’ve had with any type of loan / mortgage.

The only person that was nice and respectful was Shayne, other than that This company is a disaster. Closed on my loan twice without proper pay offs and employment. Never called me back and hardly ever answered any emails. Legal action was being processed. Severe lack of communication. Had to talk to all managers including up the ladder to the Vice President. I will never do any business with this company ever again. I wish I could give 0 stars.

My last refi was not too great with Loan depot, very slow and unresponsive. Probably due to high volumes at that point. This time around it was a whole different experience. People I dealt with were excellent with communication and very quick to respond. The process was simple and fast. Excellent job everyone.

The entire process was very professional, your employees were very personable and knowledgeable. It was great to deal with somebody that knew what they were doing and how to get things done. I worked in the mortgage industry sometime ago I know how stressful and how quickly things change within the industry so it was great to deal with someone who was on top of everything

I worked with a lending officer and Account manager (not mentioing their names) for the loan process. I have been following up with them regularly to make sure that there will not be any delay in loan closure. Unfortunately, it delayed by 5 days. I did scheduled my moving, cleaning, lease termination, appliances deliveries after the planned closing date. Due to the delay in the process I had to reschedule and pay extra rent to my apartment. Also, loan officer didn't capture Agent commission funds in the document. Also, after multiple reminders only Annexure -B funds has been captured. Being a first time home buyer, when I seek for clairifications abou. it got delayed and didnt close ontime. Was not able to use $xxxx agent commission during closing and had to take out from my funds to cover the closing costs. Had to spend extra $2000 due to the rescheduling of my lease, moving, cleaning etc... very disappointing Seems like there is only one person who knows in and out of the loan process- the Processing manager- Stephanie. She was super helpful in expedite the process. Without her It wouldnt have been possible to close the loan atleaset on 11/29 (Actual closing should be on 11/24). She made sure to close the loan process at the earliest.

It was an exceptional experience from start to finish working with Kourosh and Monique. It couldn't have gone better with the entire process taking just 10 days. Outstanding communication and customer service. Overall I'm very pleased to refinance my loan with loan Depot.

This is my 3rd Refi from loanDepot. The customer retention team works very well. Ida Luna was really good and persistently tried to get me a better rate. Even when there were cost escalations, they ensure that those are covered by higher credits, keeping my out of pocket costs as expected.

So you really want a review? We applied for a refinance loan on August 28 of 2020. We were told 30 days at the most. The industry average is about 15 days. My wife's credit is better than mine(820) but mine is also excellent(780). After not hearing from you I called in October. the agent had excuses. He was sick. A relative died. He was on vacation. He hadn't submitted the forms but was looking at them. The settlement date was January 12. 4 and 1/2 months after we started. We have since re-applied for another refinance with loan depot. They were sending messages about the danger of not responding quickly the interest rate would not be the same. Not good to threaten your customers. I am hoping for a better result this time around.

My loan consultant, Joseph Mirabella, did an outstanding job with the initial screening and went out of his way to help me get documents into the system while I was travelling. I'm very happy with the service I have received.

Sorry - I can't appreciate your service - I thought I will give good referrals to the customer. I did refinance before - one of the worst service I face with this people. They send me 6 times disclosures for signing - It's a nightmare. I did my refinance on 2017 - my refinance company did fantastic job - I just got docs with in 3 weeks - got one time disclosure. My blunder - I should not trust Ellie Vargas - Can't recommend Loan Depot for Refinance.

My goals were simple. Refinance a loan I already had with loan depot. I am an excellent credit, had a low loan to value and was extremely diligent in replying to requests. I locked my loan 11.18.20 The loan funded 4.30.21. I spent many hours sending unnecessary and duplicate information. My closing estimate was never correct. I am not sure what happened. My original loan with loan depot was much simpler. The experience was absolutely unacceptable.

The combination of Rob and Reneeta made the process effortless! Offering to help and communicating very well all the way through. I had pulled out of a refi process the previous year with Loan Depot because it was going so poorly,especially communication and,was reluctant to try again. Glad I did. Seems like the team was/is a factor!

Great company to work with. They processed my refinance in a timely manner and kept me in the loop with the progress of the loan the whole way. Everyone there is well informed and it was a easy refinance from start to finish. I highly recommend them.

Christian worked as an customer advocate versus some in the industry that feel you owe them something! He prepped me as I was able to get most of everything needed for underwriting. I have bought and sold probably 10 -15 properties and I would rank Christian as one of the best when dealing with a loan manager.

I learned a lot and I was very pleased to have someone like Tim to help me through the whole process he is amazing thank you

It was a very good all the way around!!! Keely Cramando is top notch!!! Loan depot is lucky to have her on there team!!

The service Person was great, answered all my questions and helped me through the application process quickly. This is my third Refinance with Loan Depot. The increasingly lower interest rates are some of the best on the market. On all three applications occurrences their service and communication have been have been outstanding. All of these have been accomplished on-line. If you have a scanner and document digital files that you can email the process goes really fast. Craig T.

Amazing experience with Dylan Payne. Always on top of everything , and ready to help you out with all your needs

From the original phone call throughout the entire process, I never felt pressured, I was informed of loan options and all my questions were answered to my satifaction. I also felt trust and honesty. I own a few homes and will use them again for any loan needs. This can be a stressful land time consuming process and I was well taken care of. Michael Reed and Dan Troyan were a pleasure to work with and I will highly recommend Loan Depot.

Erik was wonderful! I had been working with another company and I could not get them to call when it was convenient for me i.e after work or lunch. Erik made it a point to call and only talk as long as I could. It was so nice to have someone understand even though you want to refinance, it doesn't mean you have all day to talk about it. He was knowledgeable and made me confident this was the best choice. He was there to help me, and he made me feel like he was there for me. The other company I was working with didn't call back or respond to email in a timely manor. I cannot tell you how appreciative I am of him!! Thank you so much Erik!!

Initial comment -- I've applied for a loan and uploaded some paperwork. Its like asking how I like a car before I've driven it off the lot... Ask me after closing how everything went, right? common sense... After closing -- The loan and the loan process went well and was handled very professionally. Load Depot did a good job and I would recommend them to anyone who was looking to re-finance or purchase a home.

Your company has done a good job and has kept things on an even keel since the Mortgage was approved and implemented. So far on this refinancing, Hugh and Victoria have been very good. Explanations were accurate and assistance has been very good as needed. Their explanations have created a situation where so far not much extra assistance has been needed. Please tell them I appreciate their professionalism and friendliness. Kindest regards, Dennis Snyder

Mr Reid was very personable and answered all my questions. He was accommodating to my schedule hours and listened to my needs. He gave me the sense, that he valued me as a customer and as a fellow human being. He explained to me all my choices and helped me find the best choice for me and my family. He did not put any pressure or undue urgency to proceed with any type of mortgage refinance. I hope everything goes through as promised.

Very impressed by the loan retention program and LoanDepot proactively reaching out to alert me of a lower rate and assisting me in refinancing to a lower rate. The loan representative responded to me on a Saturday and a very short amount of time we completed all the paperwork right then and there. The online documentation much easier than traditional method. I finished in minutes instead of weeks.

My loan is not yet completed, but the appraisal is scheduled, and I am very pleased with the speed at which everything is going thus far. John Rodriguez has been wonderful. He really spent the time to explain everything, and I never felt rushed, or like I was like I was being pressured into anything like with other lenders I had spoken to. Fingers crossed that everything continues to move along as scheduled. Big thank you to John!

The process and flow of information to/from the loan officer, Max Gonzales has been smooth and informative. Very reasonable timeline for processing my loan app. Uploading of required documents is also very convenient and secure. It’s now being reviewed by Kristine Ekimyan, who called and let me know that she’s the one who will review my loan app. Then she followed up with an email explaining the expectations from her review. So far, the loan officers have exhibited professionalism and excellent customer service.

The process was very efficient.. professional...I just impressed with everything. Keely Crimando...Paushman Ralsuzad and the agent who brought the papers to sign were very professional and friendly.. nice people to do business with.