Live Life Federal Credit Union Utica Rd, Fraser

Absolutely the worst customer service any financial institution has provided. Please save yourself and don't open an account or a credit card here. They had one of their managers or staff members that is no longer with them, Lawanda, mess up my credit card account and then at the end after months of stringing me along, somehow it was twisted and became my fault and my credit card was closed leading me to lose all of my credit reward points that I had accumulated when I never missed a payment or had any issues for years. "The people in the back" management never once spoke with me about the situation, I tried to be as patient as possible but this is the worst service. Cherise finally spoke to me saying she was the manager and in their own words said they closed it because they wanted to do that period. Extremely unhelpful. This is without mentioning that I have been a member since before it was Live Life, for over 13 years. I am filing a formal complaint with the credit union and with the NCUA because this was an unfair treatment of a long-term customer. Hello, I'm not sure who responded here on Google but I have tried to reach Senior Management and was never once contacted with the person. Cherise was the only person who came to the phone and said she was the highest manager. I will file a formal complaint and update this if addressed.

If I could give Live Life Credit Union 10 stars I would!!! The entire staff go above and beyond for their customers. They were involved not once but TWICE and literally saved my elderly mother from falling victim to phone scams and following through with sending money. I cannot emphasize enough how appreciative my family and I are that they had her best interest at heart! I sincerely believe this Credit Union has a unique connection with their customers (angels in disguise) that you just don’t see with the larger banks. THANK YOU AGAIN!!!!!

I visit this credit union every week more than 3 times a week. Sometimes I just go in to see the ladies working there because they’re so friendly and easy to talk to. Love you guys thanks for always being helpful and kind and friendly. Shout out Angela and Elizabeth, Barb and Karla too! :)

We just got a used car loan here at an amazing rate, better then any credit union in the area. Very professional staff and always happy to do business here. Check them out before you sign with any other credit union.We are definitely Very Happy Customers.

There are not enough words to describe the customer service here. You don't just become a member, you become a family member. All the girls are super nice and friendly. You always get a smile and warm welcoming when you walk in the door. These people fight for those who don't have anyone else on their side. I can't thank Karla, Elizabeth, Nichole and the other girls enough for everything they have done for us.

I had such a great experience at this credit union. They treat you like family! They are always quick and thorough while helping me. I just applied for a loan and when closing it it only took 4 minutes to sign all the paper work! Can’t beat that :) thank you all again for your help:)

I went into the Credit Union to open anAccount thinking that I would get a hassle because a few years ago my social security number has been compromised and the perpetrator had opened accounts using my number I felt like I was going to have a hard time because I've had such a hard time with TeleCheck and their systems to remove my name from their database but, fortunately for me I went into #LiveWell Credit Union and they were incredibly awesome and they opened the accounts for me with no hassle no problems. In 30 minutes if that muchamuch time. I'm up and ready to go.. The staff have been so nice and so kind and I really really am glad that I made the choice to LIVE WELL!! I look forward to a long personal and business banking relationship..

Live Life deserves a 10 star rating. They are all so polite, friendly and go the extra mile to make sure your needs are met. They define what real customer service and client relationships mean. Keep up the great work!!!!!

I have been a member of this Credit Union for nearly 20 years. The staff is amazing and helpful. The mortgage program and closing process is fast and efficient and the credit card rates are the best around!

All i wanted was statements from an account I closed to file my taxes. A PDF file sent to my email. Sounds easy, right? Nope. I have to pay for said email and I wad told they have to "figure out" how to take my payment. Seriously? Youre a bank. You can't take a credit or debit card over the phone? Its been a week already of trying to communicate with them. They're only open for a couples hours a day while I'm at work so its been hard for me to get a hold of them. I'm very frustrated.