Michigan Schools and Government Credit Union 14 Mile Rd, Warren

I have been with MSGCU going on 15 years, my wife longer than that. We've never had a problem until last weekend. My wife went in to finalize some paperwork we were told was good to go, but unfortunately my wife came across Debbie. Debbie is a rude, inconsiderate, petty tyrant, and I hope nobody ever comes across her again. She made my wife feel insignificant, and tried to make my wife feel like a fool, for not having documentation that we were never told we needed. She is cruel, and this single interaction has us considering moving to another credit union. If the past few years has taught me anything, it's don't put up with rude people. If Debbie wants us to feel like worthless garbage we can take our business elsewhere and Debbie can be the queen of her credit union. If someone from MSGCU reads this, I want an apology in writing mailed to our home, you know our address. I will never recommend MSGCU to anyone again. I've lost all faith in their leadership, and member care teams. I would be ashamed if a friend or family member was treated the way Debbie treated my wife. I don't care if she was having a bad day, or was mad it was a busy Saturday. Nothing gives Debbie the right to treat people the way she treated my wife.

Debbie & Dennis were amazing people to work with. They made the whole auto financing process as easy as possible for a first timer. Highly recommend this branch! Thank you Debbie & Dennis for a great experience!

Tonita Smith was Awesome, thank you so much for your help...

Great in person customer service and employees. Always very helpful and friendly. Only downside is the mobile banking is brutal for loans. Always end up having to call customer service to solve issues.

Best bank I've ever dealt with.love no checking or savings fees .will approve u for any loan and has low credit card rates.

Been banking here since it opened and have never had an issue with anyone. Everyone is always super helpful and will always suggest the best options for me. Love the team here!

My husband has been a long time member of this financial institution. We recently got married and wanted to add me to his account so that as a married couple, like most couples, have a joint account so that we could deposit and withdraw OUR money to/from our joint account. Makes sense right? Well the gentleman informed me that he would have to run a credit report to see if I “qualify” to become a member and by doing so, it would affect my credit score! I was in disbelief. First and foremost, that is discriminatory which doesn’t sit well with me. Second, who are these people to tell me that I can or can’t have a joint account with my spouse? That is OUR money! And third, why would I let anyone affect my credit score negatively to see if I am “good enough” to join their financial institution? Needless to say, my husband will be joining my financial institution instead where everyone is welcome and credit scores aren’t affected.

I recently used the restroom there and it was the most pleasant restroom experience I've ever had. The temperature was warm and inviting, the color scheme was cozy, the lighting was gentle and relaxing. Overall, the cleanliness was fantastic and the facilities were in good working order. I feel the toilet was sloped ever so slightly to the right, though. But the room smelled nice and refreshing and the hand soap was aromatic. I felt at home in that bathroom. 10/10 would go there again.

Jackie the branch manager is great! Very helpful and considerate! She made my first experience with msgcu a great one and now I'm a continued customer!

I had a great overall experience with them and would do business with them again if they would have me.