Lindell Bank Hampton Ave, St. Louis

I stopped in to see if getting a money order was possible if I wasn't a customer, since I bank online. It wasn't, and that's what I expected to hear, but what I didn't expect was that the teller and another employee actively helped me brainstorm where I could go to get a money order. I had already been to Schnucks and Target, as well as Bank of America. They were so kind and helpful, really going above and beyond. If I ever choose to get a brick-and-mortar bank, you bet I'll go to Lindell.

I'm so disappointed in the bank online app. It serves no purpose if the bank is closed. I lost my debit card after hours and was unable to contact the bank to report it stolen or lost. Because after business hours you can only leave a message if you don't know your party extension. So while someone is out there using your card you're just leaving a message to the bank about it that serves no purpose. How is leaving a message going to help me stop somebody from using my debit card? I could not even turn my card off to stop someone else from using it. I was lucky to have my account number and routing number to transfer all my money out the bank to another debit card

Not my kind of place! I stopped at this Bank to use the ATM. The only ATM here is a drive thru ATM and because I was on foot I was the weirdo holding up the flow of traffic while getting money from the ATM... So at first I entered the bank looking for an ATM and was greeted by a polite guard. I asked if they have an ATM however the guard was more concerned about my baseball cap I had on and requested that I remove it because they have a no hat policy! WTF.... I asked him if he was serious and he responded, Yes because it keeps the robberies down! I left it alone and asked again about the ATM and he directed me to the drive thru ATM... I have to ask myself if securing this banks safety by giving up my liberties is worth it? Absolutely not! I will NEVER use any services from this Bank again!

so unhappy since Lindell took over Rockwood bank, common sense no longer prevails

As a teller, I never handled these types of situations. I am still a customer and should not receive poor customer service. It has been 4 days and my Netteller still has not been set up. When I did work there the Bank Manager (Ken Shaw) did set up and handle Nettellers. I reported him for harassment so this is the retaliation the bank allows to continue even after I have left the bank and chose other employment.

I agree with it feeling like a small town bank with great service. They were proactive when Schnucks had the problem with customers' cards being compromised; I received a new debit card in the mail without having to request one. Our scout group also chose them since they were the easiest to work with when opening an account for a new troop.

Five star service. Friendly bank tellers. Excellent APR's on savings accounts. And not too costly on loans and checking account fees.

Feels like a small town bank with good customer service.