KeyBank Martin Way, Lacey

The employees in my local branch seem nice enough but it seems like there is a disconnect between their national organization and the local branches. When I had problems with my account they seemed clueless and helpless. I will be closing my account and taking my business elsewhere.

No customer service by phone. Employee Isaac was snippy and condescending. No return calls. No follow-up. Very bad experience with the Lacey branch of Key Bank. No accountability. Should be shut down. They did not earn the one star I was required to give for this review. I called the branch a month ago, spoke to a lady who was going to follow-up and give me a return call. She never called back. They have been holding my funds from an account they closed. The 800 number for Key Bank customer service advised me to work directly with the Lacey branch on an account issue I was having. Yesterday, I called the branch again and spoke to Isaac who informed me they cannot discuss my bank account over the phone. This is the direct phone number for customer service at the Lacey branch of Key Bank and they can't discuss my account... this is their only job! I called the 800 number back and they are working on my concern which has now been ongoing for almost two months. The customer service team at the 800 number now has to be the middleman between me and the branch to resolve my issue. I have no confidence in this location and they are tarnishing the brand of Key Bank as a whole. Sad. UPDATE: They called me today (6 months later) to notify me that my refund check was returned. It has been sitting in their office for months and they just called me about it. So thankful I no longer have accounts there.

These people are always very professional and I have all the confidence in the world that they have my best interest at heart. Never walked away that I did not feel like an issue was not resolved. They deserve a 5 for true customer service.

the most socially awkward customer service, not friendly to people from different race. boo

I'd rather slam my hand in a door jam!

I had an issue at this bank trying to get money from my debit card. I first went to the drive through and the teller was unhelpful so I told him I'll come inside. Unfortunately, it was the same teller at the front desk and I should have left (the teller is a blond guy). I got my money but I had to talk to the manager about the issue. I hate to write a review about a bank but it was horrible customer service. The manger said I can try another branch or ATM next time! Rude customer service. I don't have anything positive to say about it!

I love the girls at the counter and my personal banker. But The policies for their bank are asinine! The atm is on the wall of the bank, the girls who work for the bank take your money out of said atm... walk that money into that exact bank, they count the money and yet it takes 24 HOURS FOR IT TO POST TO YOUR ACCOUNT!!! They have an excuse that the atm is on another system. Idgaf!! 24 hours?!?! Give me my money that day, period. Period. It is bad enough that I have to cash my check at Wal-Mart and THEN deposit it into my account so I can have immediate access to my funds BUT NOW I can't even use the atm and deposit cash without them holding it again!!! Absolutely, positively the most ridiculous BS I have ever had to deal with!!!!!!!

I'm a new customer and can't seem to be able to talk to anyone in the bank. I made a large deposit and I feel shut out.

I opened an account here the other day and they were very professional.

These ladies wear phenomenal friendly and fast