KeyBank Veterans Way, Warminster

The branch manager Melitte (spelling ?) is a joke. She doesn’t return phone calls and is useless. I’m pretty sure she doesn’t care about her job and it shows. Nobody sticks around there long enough anyways so she won’t be there long. This bank doesn’t know what they are doing and the bank switches names more than any other bank I know. I’m so glad to be done with them.

If you know me you understand my continued support for local business and Economics and my push to use credit unions - which 75% of our money is in. Tried paying mortgage via bill pay during Covid. Money is nowhere to be found. Called and was told a call back was coming... Waited 5 days for a phone call back. Asked for manger - manger just wanted to speak over me and hung up on me TWICE -stating “they did not have time for this” By the way- still have zero clue where my mortgage payment is. If you ever had me in class THIS IS EXACTLY WHY I TELL YOU TO USE LOCAL CREDIT UNIONS. I will use this story as yet another example when teaching banking- of just not having to care.

Very poor customer service. My partner and I went in to withdraw cash from her account and they said they did not have enough money to fill the order (under 20k). They made faces at me and my partner when we requested the funds and, when I told them we needed it for settlement that week, they lectured us on better settlement practices. They did not know what or how we planned to use the funds for settlement, which we had already cleared with our lender. That is not their place when it is unsolicited. It is understandable to have a policy regarding how much funds can be withdrawn, but make the policy known and provide it to customers when it comes up and upon opening accounts. They also do not have a public restroom, which is a common courtesy for customers. I am persuading my partner to close the account for a bank with better customer service. They lost customers this day.

Try to get a loan from here.it took almost three months to process. In the meantime every two or three days they called me for one simple question. If they are professional employees should have all the questions related to the loan at the time the application hand to them.I should go to TD bank instead came here if someone post this before .....

This bank is awful. Every time I go through drive thru it’s a ghost town. Thankfully I don’t use this bank often. Only car in line and it took 7 minutes for someone to appear at the window. This is the norm for this place.

Fast professional service for my neighbor who needed a ride due to his age and eye condition. Trying to do my good deed for the day.

I dont go to the branch very often but when i do i always receive great service , I have to go today , so i will let you know if things have changed

Worst experience I have ever had dealing with a bank. Only went with this one because the car dealership where I bought my car uses them. Walked in to pay off my car loan last week. Handed over a very large check and they had no clue how to handle it. Said to mail it in. Bank manager offered to fedex to corporate office who in turn FedEx it beck to them.... Needless to say my car payment is now late and keybank sucks

Worse bank ive ever been too a family member sent me a $25 check and they kept 7.50 of it because I didn't have an acct with them i waited in line for over 20 mins I was the only person in the drive three smh horrible service

IF you plan on applying for credit be on the look out for several "unauthorized" credit enquiries!!