KeyBank Tremainsville Rd, Toledo

The last 6 months the quality of services has gone downhill greatly! Payments from my IRA accounts have not been deposited in a timely manner! No one is on weekends or holidays to resolve issues they created like restricting your account without notice by opening a Zelle account they stated was quick and easy ( if you use Zelle ONCE the first time , they restrict you accounts and no one to fix over weekends and holidays —like fraud department) Money can be held up in a restricted phase for days! There is a double standard on their side on payments due by a due date. They can be delayed for weekends, holidays on paying you but you get charged $30+ a pop if one day late! They don’t seem to know if money coming to you will be land mail or direct deposit! You can agree to extra money being sent but it never happens sometimes — same with agreeing on a specific date gets ignored. Bank overdraft fees accumulate despite it being the bank not deposited on time! So much more.....

Reba and Heather are outstanding bankers and the tellers are always amazing!