KeyBank Colby Ave Ste A, Everett

My husband and I recently purchased a home with Keybank as our lender. We were exited to stop at this location to open a new checking and savings account. To our surprise the bank was empty and we did not have to wait. We walk up to the counter and were greeted by a male and female. The male teller asked us how he can help and once we mentioned we wanted to open checking and savings accounts he then turned to the female and whispered and giggled and said ok. He then turned to us and said "I'm sorry because there is only 2 of us we cannot help with that but we schedule you an appointment at a different time" I was disappointed and furious that there was no one else waiting and yet they did not want to do business with us. I do not recommend this location.

Within 3 months of having an account the Branch ATM machine ate my card and kept $80. I was warrned about this place. Takes them 45 days to review the claim for the cash, BofA had the money back in my account within 1 hour when something similar happened there. Also, I didn’t get the $200 sign up bonus because I didn’t do the direct deposit. Glad I didn’t now because I found out I can’t trust them anymore. They should be called keyless bank because it’s like putting your money in a safe and throwing away the key 😂

Poor service only one cashier every time

The employees are some of the friendliest and most helpful people I have ever experienced!

Negative 1 is what I would give anything keybank related. The managers and people that work there have no customer serviced. Lie and everything else. Save your sanity and go to another bank.

This is the absolute worst bank. We have had such problems with our online banking reflecting the correct amounts. They will be showing negative, when we know we have the funds. Due to it showing negative in our accounts, we are unable to purchase items that we need. They had our address on file wrong for over 6 months. I repeatedly told them to correct, and they still got it wrong. This resulted in renewed debit cards going to the wrong address. Several times our autopay for bills was denied even though the funds were there to cover it resulting in fees. Finally, it has taken 5 days for a check to clear. Regardless if it was Colombus day or not yesterday, 5 days is entirely too long to wait on a check to clear. I have a sick child today, and I was told there was nothing that could be done to get me my money. The worst. As soon as my check clears, I will be closing my accounts.

Best best branch manager. Best employee. Best service.

Very rude Derek and Brittnee and bad service