Jaguar AT Hennessy Piedmont Rd, Atlanta

My service agent Ryan Briggs does and excellent job getting me in for service and communications progress and delivering on a 5 Star Customer Service for my Land Rover.

Do not buy a car from this branch. My car broke/ blew engine within months and you will never get anyone on the line. I had to contact corporate just to receive support after purchasing a defective vehicle from this “ reputable” dealership. It’s horrible that they are doing people like this. I needed A new ENGINE after 7 months…. Also, don’t buy the warranty they attempt to sell, it’s a waste and won’t cover anything! I was Ensured that all major repairs would be covered, now 40k down the drain ! Scammm!!!

Not as expected . Very misleading and poor Customer experience. Lacks the ability to make their customers feel welcome . After voicing my experience with them I received a VM from manager that was rude and outright nasty in context. Will never recommend anyone to that dealership.

I am no one. Just received great customer service from an outstanding stranger. Very quick meeting. No need for extras. In & out. Very decent. I'll be back! I do get my parts here!

Really nice of the parts department to give us a bunch of misinformation and have us waste our time. Did I mention they also kept my money. I love calling for customer service and getting a bunch of hassle from people instead of getting help. Thanks for nothing.

The team at Jaguar Buckhead were great to work with. I reserved a vehicle price online in the late evening. I was contacted first thing in the morning. I made this purchase out of state. My salesperson, Gloria, helped me navigate this process by providing constant communication, photos and videos of the vehicle and all documentation needed to evaluate the car remotely. She even sent a very professional video personally introducing herself. The finance interest rate was very competitive. I arrived in ATL at 8am, she had the vehicle and paperwork ready. I was on the road headed back to FL by lunch time! ⭐️⭐️⭐️⭐️⭐️

I had a great experience working with Omar on selling my vehicle. Not only was the dealerships offer competitive with CarFax and Carvana, but I was able to get everything completed very quickly and with flexibility. Omar is a man of his word. Finally, one thing to mention is that since this is a family of dealerships, they do not cut a check on the spot. This was concerning to me since I had to give car and title. But everything went smoothly and I received my check overnight. Thanks again Omar.

I took my jag in for a full inspection and oil change. I paid over $800 only to be told that there were no issues, even after pointing out a squeaking noise that was coming from the car. I was told that this was due to the age of the car and clearly this is not the case. The strut was bad and I didn’t even receive the complimentary car wash as promised. Im highly disappointed. I tried calling to complain, but I was given the run around and finally told that they have no record of me in the system. That’s funny….my bank account has record of the payment.

I have NEVER had such an EXCELLENT car experience! Very Professional People!! I went first thing in the morning and had walked in on their morning meeting. I walked out and waited outside as I didn't want to interrupt. A gentleman came outside to assist me. I had told him I was looking for vehicles online so he took me to the correct dept. and made the introduction. I worked with Michael P. who exceeeded my expectations! I ended up purchasing the XE 35t and LOVE my car! Definitely recommend them!!

Ms. C. Louis is a great asset to Hennessy Jaguar, she gives Customer Service Excellence.. Very articulate.. Wonderful Experience. 🙂

I have been a Land Rover owner since 1999. Myron Beck has helped me for years with just impeccable Customer Service. I honestly have never had such easy purchasing of any vehicle bought to date than when entering Hennessy Jaguar Land Rover Buckhead. Michael S. Helton

I had a great experience at Land Rover Buckhead. My sales person, Alex did an amazing job with getting me into my new car. He was knowledgeable, friendly and patient throughout the process. He made every effort to check in with me days after I got the car. Great guy!

It stared rough with my car being repaired. Service provider prior to the one I had prior was not helpful. When I received new rep Cole. He has gone above and beyond you have this completed. I highly recommend requesting him to assist you while There. Not a bad place, just need the right individual that really wants to help you. COLE EIDSON is that person!

Three years ago, I completed my lease with United BMW and, because of the terrible experience, swore I would never buy another BMW. I started shopping around and soon found myself at Hennessey Jaguar. I didn't purchase the F-Pace I had my eye on, but did leave with a sweet XE Sport. Over the course of the past three years, I've worked with the Hennessey service department for routine maintenance and minor repairs. My contact in service is Tim Brooks. Tim has provided the best customer service I've ever received at any dealership service department, ever. And, that’s quite a few. I won't share my age, but suffice it say, my Jaguar is not the first car I've purchased. Tim is professional, courteous, knowledgeable, polite, and responsive. These are qualities you rarely find in anyone these days, let alone a service “guy” at the dealership. So, aside from being very happy with my car, the buying experience, and all of the other folks at Hennessey, I would have to single out Tim as one of the main reasons why I won’t need to shop around next time I'm in the market for new car -- I will be purchasing my next car from Hennessey.

Their service department never answers the phone, does not call back and nobody can give me information on a simple quote. They like to play transfer and I am extremely polite as I formerly worked sales/service industry. I have called multiple times on different occasions since December. (I have a weekend car thats a Jag so its not an emergency repair but I have been trying to give them an opportunity to make money on my vehicle but 🤷🏻‍♂️). Maybe they think because I am trying to repair an older model that I am broke, lets say if I walked onto the lot I would have a sales guy ready to put me into almost any vehicle on the lot. So sales department- your poor service department has cost you the opportunity for me to even consider purchasing a vehicle from there.

I Had a great experience. Emile was my salesperson during this transaction. He was Easy to work with, honest, and very knowledgeable of the vehicle. He made sure I was taken care of. Management didn’t pressure me in any way or form. Not even for the extended warranty. But if you know like I know, you better buy the warranty. I’m happy with my used BMW X5. I waited on the car for about 30 minutes while they detailed it out. It was worth the wait. 5 stars from me

They kept my car for over 2 months and returned it with lights on that were not originally on when the car was brought in, also the car door locks no longer functioned. Had to return the car to fix the new service lights, and was further charged for the new service lights. Was originally told that I needed a new engine, until they realized that they had replaced the engine themselves not even two years prior to this. I paid an additional $8500 to fix this incident, and then on revisit a(due to new service lights being on) I paid an additional $2000 after the $14,000 that was spent two years prior to install the engine. Poor customer service, no follow up. After complaining that the door locks worked when I brought it in I was told it would be a $2500 fix to get the locks working again. They did not receive a car with non-working locks, how did they secure it for two months while they they they fixed it.

I am 1000% satisfied. I had the BEST car buying experience. Superior customer service. Quick and easy finance process. But what made it so amazing was Manny. He was absolutely wonderful. He listened and made sure he met every single need. He took the time to understand my current situation and what my future plans were, and worked tirelessly (6 hours) to find me the perfect car. He didn't just treat me like a customer, but more like a person he really cared about. For that he will forever receive my business and all my referrals. Love love love my new Jaguar!!!! 😊

Terrible experience. They sold me a car with all kinds of warranties. I sold the car and tried to get the gap insurance and the other warranties back after paying off the loan, no one will answer the phone and the business manager, David Wardlaw keeps giving me the run around. They owe me over $2000. Go somewhere else. This dealership likes to play games.

Was upset at first that I was left hanging after we submitted our finance app that was pending then the next day was told someone submitted it again for the full amount not half & then after calling all day & not getting a return call we called another sales person & we were told people were buying the car as we speak. So instead of being a stand up guy he was a coward & couldn’t tell us another buyer got the car cuz they actually flew down there to get! But then after reading all the reviews I’m actually relieved that we didn’t get the car! They wanted almost 9000$ more than what was listed because LoJack was 2100$ & interior protection was another 1000+$ that already came with the car so I don’t know why they would try to charge again for it, I really think it was a blessing that we didn’t get the car!! But now we learned never do anything over the phone!

The guys at the dealership, bud & Pablo were great to work with. They we very on key and know what they are doing. If your looking for a great dealership w very fair/good prices give them a buzz . I am 100% satisfied!!

Awesome job guys! They picked our XJL for warranty work (which included a loaner, nice!) and they took care of our issues with precision. Michael kept me informed on the progress as well as bringing our car back to us and picked up the loner. Top notch Svc!

My leased F-Type was in the shop for 30 days here. It took 2 weeks to get the parts in (which I understand) and then another 2+ weeks to get the service done. Nathan in the service department was helpful. But management at the dealership was not helpful at all. Since this is a lease, I essentially paid for 1 month to “rent” a vehicle that I could not drive. No effort was made to compensate me for the month that I was without my vehicle. To top it off, when I finally got my vehicle back and drove it off the lot, I noticed they had not completed all the work. So when I drove back to the dealership, the service department had already closed. I asked to speak to the manager on duty (sales manager) and the only thing he said to me was “I can’t help you, that’s not my department”. If you are looking for a dealership with great service after you purchase your vehicle, this is not the place.

I had an awesome service with Peter! He was knowledgeable and professional, yet personable. Everyone was extremely nice. My questions were answered. I felt at ease. Hennessy Jaguar should be your new home for all of your Jaguar or Land Rover needs.

Buying my first luxury vehicle was truly an enlightening and rewarding experience! Mr. Finley is the best!!! He was very professional, yet friendly, courteous and personable. He made me feel like family!!! I also had a great experience working with Mr. Green and Mr. Hays! I highly recommend this outstanding team!!!

Great experience here buying car. Timothy Goodale made our experience as easy as it could have been. He was so informative and super nice. Definitely the best sales rep we have dumbed into for our car buying experience. Brad Bryant was also very nice and informative. He helped a little with the finances and got us the price we wanted. I gave this a 4 star because the main finance guy David Wardlaw. He wasn’t very friendly. Can tell he was not a people’s person. When he was showing the packages of add ons to the car I decided not to get certain ones He really tried to convince us to get the gap package but when we declined his mood went from 100% to 30% in a matter of 1 second. It was kind of a turn off signing the documents even when I was trying to joke with him. Like come on I know you didn’t get the gap fee to go in your pocket but at least keep the conversation pleasant. At least he excited you sold a car. Other then that it was a great experience. Thank you so much jaguar atlanta

Love my new truck, but the experience wasn't what I had it built up to be for a luxury car dealership. When it comes to payment ask rather than assume I'm looking for a lower cost lease option. Don't try to push your salvage title vehicles. If you don't have what I'm looking for simply own it, don't use car salesman me into something on the lot. In the end, love my new car!

This dealership gives Used Car sales people a bad name. I called on a Land Rover that was advertised on a couple of different sites for $XX,XXX amount. I called and expressed my interest in the car. I asked the sales person what they could they do price wise and he said he would talk to his manager and get back to me. We agree if we could come to an agreeable price I would come in over the weekend and close the deal. A few hours later he called back and said that his "out the door" price was $8,000 more than their advertised price! Yes, $8,000 more!. The sales rep told me that in addition to the taxes, they added a number of additional items to the car like a LoJack system, front bra and a stain coating on the interior. I explained I had no interest with any of the add-ons and he proceeded to try to continue to sell me on the items. He also said that I had no alternative but to take all the items as all of their customers are changed for the same unadvertised and unwanted items. Stay away!

Josh Benton was my sales rep and he was great! Also David was our finance manager and he made the process seamless and a better experience than we’ve had buying cars in the past. A better car buying experienced than others and i would definitely recommend friends or family to this dealer.

Was disappointed because I was looking for a specific car that I called in advance about - drove 40 minutes - and that car was sold. However, a manager was extremely helpful and my salesman - Rodney Johnson was great. Found the perfect car - good price - and super happy! :)

Can’t say enough good things about the service we received at this Jaguar / Land Rover dealer so far. Went in to purchase a F-Pace for my Fiancé, and Brian Reynolds took great care of us. Unlike the other jaguar dealerships I went to, Brian was very straight forward and transparent with every aspect of the vehicles we looked at. Never tried to up-sell us into a higher priced vehicle, and was very patient with all my questions (I had a lot, and wanted to test drive each different motor option to make a choice of what we wanted) Negotiation process went very smoothly over a couple day period. They ended up giving us a very fair value on her Jeep she traded in, as well as agreed to buy points to get the interest rate down to about nothing, in order to get her payments where she wanted them. One of the keys has a small blemish on the frame, so they had me stop back by, replaced the key at no charge, as well as gave us a full jaguar welcome package, on top of the extra jaguar promotional items they gave us the day of sale. I’m usually pretty short with car salesman, as I know the sales techniques, and typically know more about the vehicles then they do. However, this was not the case here. I would highly recommend this location, as well as Brian, to any friends and family in the market for a jaguar or Land Rover.

I love Hennessy! I got exactly what I wanted within my budget. Thanks for working with me to get my Range Rover!! Yay Dan!

Daniel Rowland, our sales consultant, provided the best customer service!! We drove over 4 hours to purchase a vehicle, and he made sure we were greeted in a timely manner and our car was detailed and ready to go. I had an overwhelming amount of questions and he managed to get me the answers I needed and was so patient. If you’re in the market for a new car, I’d suggest you go see Daniel. It will be a pleasant experience.

Ask for Maurice Davis in Sales!! He was amazing helping me find the exact car I was looking for, never tried to "over sell" me and was super patient. I've purchase 6 cars and he has by far been the best salesman I've worked with yet! Thank you again Maurice!

I’ve gotten my vehicle serviced a few times here. This last time, it took four hours to change a tire and to do the standard annual maintenance. No text or in-person updates the entire time. The facility is nice, and they provide refreshments; however, they were low on snacks and the employees were the ones enjoying most of the items. When I went to check out, the woman seemed impatient. I asked what had been done to the vehicle and she didn’t reply. Instead, she yelled for my service coordinator across the building like it was a construction site. Wanted to order a couple of items to decorate the car, and they weren’t in stock. I owned an Acura before, and they seem to understand the quality environment that people look for a bit better than the folks at Jag, which is really surprising.

Josh Benton was absolutely by far the most professional and efficient car sales representative I have ever dealt with during my 40 years of driving and buying/leasing cars! Josh was professional, courteous, and followed through with all details. I had an accident a few days before turning in my current car and thought the entire deal would be off; or at least a nightmare. Josh took hold of the wheel, so to speak, and made it all work out for me with ease. Josh not only helped me find my dream car, but he took all of the stress, anxiety, and pressure out of the equation and let me merely enjoy the experience and excitement of a new car. What a fabulous representative he is for Hennessey. If if were not for Josh, i would not be in my new car right now. THANK YOU - Josh Benton!

Absolutely loved my experience! Seth was super informative and new the car well. Best test drive ever, I left feeling like I knew everything I needed to know about the car.

Professional, courteous, knowledgeable, responsive, informative - EXCEPTIONAL! Best car buying experience we've ever had. Passionate about their brand and proud to tell you everything you want to know about the Land Rover Range Rover and what sets it apart!

Amanda and the other staff members are wonderful! I turned my car in because my AC wasn't working. I hoped it was as simple as getting the freon charged. Instead, I needed a new air compressor. Amanda checked to see if I was covered under warranty, made the necessary calls for approval, and arranged the service. The entire experience was top notch! I would completely recommend Hennessy Jaguar Atlanta. If you think you'll get better service somewhere else, you're wrong. They are the BEST!

Joe Williams was absolutely incredible. He went above and beyond to accommodate all of our needs when purchasing our Lexus RX 350. Joe answered all of our questions and showed us how all of the technology features worked. He stayed late to make sure we were satisfied with our purchased. Joe even texted us the next day to make sure the vehicle was to our liking. Best customer service!

I've been using their service since 2014. My Service advisor, Mr. Bond, is the best! He makes sure I'm all squared away with all of my vehicle service needs. The friendly reminders for upcoming service and always there for any questions or concerns that I may have. The rest of the staff are very professional, and all of them do a wonderful job at making you feel welcomed and extremely comfortable. I highly recommend using their services!

Paul was just great. We have to wait a while for my truck to be ready and he had excellent suggestions for food. Let me back up a bit, after he introduced himself we went into his office went over the service plan. A few moments later he sent me a text with him info for questions or concerns. Its was just a overall excellent experience. Did I mention this was also I first service there since I bought my truck

Amanda in the service department made my experience very pleasant. She was friendly and accommodating. An extra perk was being given a complimentary Lyft credit so that I could go home while my car was being serviced. That was such a huge help! Even while I was trying to find my Lyft, one of the associates at the dealership, who saw me looking lost, took it upon himself to intervene and guide me in the right direction. Overall, staff is very friendly and I will definitely be returning for all future service needs!

Will was amazingly helpful with a tire leak issue on my Jag. And since it was under tire warranty I didn’t even have to pay, plus they gave me a loaner since they were particularly backed up. While they probably can’t always provide loaner cars for something as small as a tire leak, the service department here I can vouch for as the always providing the best customer service as a Jaguar Land Rover Dealer. I have been here before and can say it’s generally great, but Will went above and beyond with communication and action for my baby blue Billie Jag XE. -Ivan

The team at Hennessy JLR North Atlanta is amazing! I’ve had to have my Range Rover serviced twice and they have offered the complimentary pickup/drop off service both times where they literally come to your house and take your car in and leave you with a beautiful replacement. Each time I’ve had the pleasure of working with Aubrey Ross for this service. He is so professional, reliable, genuine and just an all around great guy! Thanks to him and Jayson Wyche for making my service issue positive!

Sales were good. Lori did a great job answering my questions and showing me the cars. I’m not happy with the finance dept. I don’t feel they explained the contract and different forms well enough. Being a buyer. After 6 hours at the dealership. The buyers are shown 20 different papers to sign. We just want to sign the papers and leave. After I left and relaxed I went thru the papers and have questions

Brandon in Land River is absolutely amazing as is Omar! The issue I have with the company is the fact Finance shopped my credit around when they were advised not too. I already had my credit union approval and only needed to find a vehicle after an accident. It has been 8 months and to date I’m still getting bounced around to have a problem resolved. It should not take that long to draft a letter to creditors regarding a problem that should have never occurred! So much for buying another vehicle from Land Rover or Jaguar.

Services that go above and beyond! Call this a first for me...I had an absolutely amazing time getting my car serviced today. Coming in for scheduled service on my F Pace and I just had a wonderful experience. I came right when the service department opened, so they were a little busy. I was worried I was going to have to wait a long time when they said my service advisor was assisting 2 other customers, but only a few minutes later I got the privilege to speak with Cole. He's a joy to chat with any really helps his clients understand everything. He even arranged for Uber to bring me back to my house. I love the text communications Hennessy uses, it makes me feel informed and helps things run smoothly. Thank you to Cole for all of his help and attention today. Truly made my car purchase seem like the right one with follow up service like I experienced today. Thanks again to Cole, the service department & to Jaguar LandRover Hennessy!

Won't take payment for special order parts over the phone. I mean, this is 2022.... I'm not going to drive an hour just to hand them my credit card when they could do it over the phone (or god forbid, online) like a normal business. I guess they don't actually want to sell those pricey Rover parts anyway

As a returning customer, I simply adore my experience with Hennessy Jaguar Atlanta. My Sales Guide, Tony Muirhead, did an amazing job of assisting me with my purchases (Yes. I purchased two vehicles). He tended to my needs and delivered greatly. I appreciate all of the efforts he put into ensuring I was a satisfied customer. Jeremy Walters assisted me by giving me a better look at the financial aspect of multiple purchases. Those two did an outstanding job of creating a customer-friendly environment with a home feel to it. Nothing more to improve on. The entire staff is always courteous and professional. I may not be a celebrity, but I sure do feel like one when I am at this retailer. I highly recommend this dealership for your luxury vehicle needs and knowledge. Don't hesitate to contact Tony or any staff member to get started on your purchasing journey. Kelichia, MBA, MS Author

It was simply amazing!!! My sales person Chad was awesome!! He was very attentive, thorough, patient and knowledgeable. He never tried to persuade me to choose one vehicle over another, he allowed me to make that choice for myself. I really appreciate the extra effort he made to make me happy.

Last time my advisor Tim brook's sucked but I think after i complained he got his shxt together .. this second time around he was awesome … good job Tim I’m proud of you !

Service with Damien Green, the service advisor, are excellent and what you would expect for your Jag. Top notch.

We had a great experience at Hennessy Jaguar and Range Rover, Buckhead, Atlanta. Josh Benton was a great salesman and really patient with meeting our needs in finding the right Range Rover within the right price guidelines we gave him. Thank-you for taking the time and finding us the right vehicle. My wife is VERY happy.

I did not give a 5 because I was close to walking away! However. Mr. Pablo saved the day. I will never forget Mr. Finley an most of all Fray Banti ask for him!

As always, an AWESOME experience. Mr. Danny Quinn and Sammy Killabrew provide A1 customer service as they have worked for Jaguar for nearly 40+ years. I have known Sammy for 10 years and I trust his expertise when it comes to servicing my 2011 Jaguar XJL Supercharged .

Amazing customer service. Pricey, but def my go to for vehicle maintenance.

We didn't have a good experience from the moment our vehicle was dropped off by roadside assistance until we picked it up. No one answers the phone in the service department! I was constantly transferred to someone's voicemail, our service advisor Lis didn't communicate well with us by letting us know our vehicle had arrived for service, and I left a voicemail for her to contact me back and she didn't. Finally, she called me after me voicing my concern to different employees at the dealership including a nice gentlemen named Spencer who doesn't work in the service dept. Why be a service advisor if you can't provide good customer service? I don't get it! Also, on the day our car was serviced, Lis never called us to let us know our vehicle was ready for pickup. I called to see if it was ready, since we live almost an hour away in Locust Grove and it was, but it was almost 3pm and we didn't want to get caught up in rush hour traffic, so we waited until the next morning. Lis was no where to be found when we arrived the next day, so again Spencer helped assist us and we paid for the service. I asked the service manager Will if he had a moment to talk or was he busy, of course he said he was busy. I told him I would call back, but felt it was pointless to. I didn't want to get transferred all over the place again. Please do better, because our treatment and the service we received was unacceptable! We will try our best to never return to this location. The next day after picking up our vehicle, we took our business to Jaguar Columbia in SC and traded it in for another vehicle.We wanted to do it at Hennessy, but after the mediocre customer service we received from the service department and being transferred all over the place, we changed our mind.

Had a wonderful experience with Hennessy Auto Atlanta. The customer service Dylan provided was top notch. I was hesitant to trade my car in in the pouring rain, but everyone helped to make it painless as possible. The entire staff was extremely friendly and worked with you to meet your needs.

I bought one of the finest used Mercedes from Chad Gall at Hennessy that I have ever seen. The transaction was seamless from start to finish. Thanks again!!! Stuart @ DoaneMotorWerks

My experience at Hennessy Jaguar and Land Rover was Excellent!!! They have a high Standard of Service and my representative, Jim Finley, provided the upmost level of customer service. As a novice to Range Rovers, Jim's knowledge of the vehicles, ability to explain the variations in Range Rover makes and models was 2nd to none. I felt comfortable with Jim. He didn't try to sell me a car. Instead, he educated me on the experience that Range Rover offers through the cars features and the test drive. I left the lot with my car the same day because my experience was so excellent. The way Hennessy streamlines the experience through the use of DocuPad technology was also an experience in and of itself. Every person I met at the dealership was courteous, welcoming and made me feel like family. I believe anyone looking for a Jaguar or Land Rover should visit Hennessy Jaguar to where great prices meet great customer service for a world-class experience!!!!

My Sales Rep Bud Sasser was very professional and accommodating. I think I was most pleased at how after my purchase, he took care of ensuring the next day the car was derailed and answered more questions I had. The Sales Manager Mr Cash, who I have dealt with before was also a Pro…. Randy Merritt

This dealership provided great customer service. It was really easy to make (and modify) our appointment through the website. When we brought the car in, it only took a couple of hours for a diagnosis. The dealership also worked very quickly to find a part for our car, and it was ready by the next day. It was an added benefit that we could get a loaner car while the car was in the shop.

Our experience was wonderful! Mr. Finley was most helpful and not pushy at all. We called on a used vehicle we were interested in and made an appointment to drive 2 hours to see it. The vehicle was held for us and ready to test drive when we arrived. We were not disappointed. The car was as listed on the Internet, was clean and test drove perfectly. We purchased the vehicle and are extremely happy customers. Will not hesitate to do business with this dealer in the future!

From the moment I inquired online with Hennessy Jaguar, Blake was right on it to getting me the vehicle I wanted. This car purchase was by far the best I have ever made. It was seamless without the pressure most dealerships can cause. I will most definitely be coming back for my next purchase with Blake. Thank you Blake & the team at Hennessy Jaguar for such outstanding customer service!!!!

I recently purchased a 2021 Jaguar F-Pace and I absolutely love it! Myron, Seth, and Jeremy to great care of me and made this transaction the best experience by far in my history of purchasing vehicles. Customer Service was nothing less of top notch! Kudos to this team!

This was one of the best car buying experiences. Catherine Shin was my sales associate. She is thorough, knowledgeable, and patient. I never felt pressured or rushed. I would highly recommend this dealership and Catherine. I can’t wait to lease my next car.

My experience started out rocky but improved with time. Initially I found multiple vehicles on their website that I wanted to view. I live out of state and informed the sales rep on a Friday what I wanted to see on my Monday visit. Upon arrival on Monday NONE of the vehicles I had selected from their website were available. All had been sold. I was beyond disappointed. My sales rep was really nice and tried all he could however I left with no vehicle. I received a follow up email from Zak checking on my experience. I emailed back about my experience and asked for suggestions for my next visit. I never received an email back! That was disheartening. I continued my search on their website and other dealerships. I finally found a vehicle at Hennessy that had all the features I wanted since a lot of features that are standard on other vehicles aren’t standard on LR. After several days of phone negotiations I purchased and picked up my vehicle. I’m still having issues with the blind spot monitor which is frustrating especially seeing as how that wasn’t a “standard feature”. Hopefully I’ll receive assistance on that in the days to come.

My most recent Range Rover purchase at Hennessy Land Rover was arguably one of the best I have ever had. The process was tight, streamlined and went faster than I expected. Melvin Scanlin, my sales guy, was excellent. He was personable, caring and listened to my concerns and then addressed each of them. The finance guy, whose name escapes me at the moment, was also excellent. He made the purchase process easy, fast and efficient. I also had the opportunity to work with my service advisor, Amanda, who showed that a read dedicated advisor can make all of the difference. Overall, a very pleasant buying experience and I will certain continue to do business with Hennessy Land Rover.

Walter, my salesperson, has provided me with phenomenal customer service since the purchase of my car earlier this year. I was disappointed with the customer service I originally received from another employee following an issue I had with my car after purchase. Thankfully, Walter stepped in to look into the issue and has followed through with me providing updates. Schedule your service appointment with Pete! He provided me with great customer service and will be my go-to for now on when my car needs to be serviced. Pete and Walter are the reason for my 5 star rating!

I've been working with Brian (my salesperson) for a little over a year on getting a Range Rover. As many times as I've went in and deciding to hold off on getting one, Brian was always helpful and never pushed me into getting anything I didn't want. He would consistently call and check-in. I called him Thursday and told him I was ready to pull the trigger, and he already knew everything I would like. He lined them up for me online and had me choose. The finance manager Phil worked hard on me the best deal for two days. He went above and beyond. My experience with Hennessy Jaguar Land Rover Buckhead was amazing! I definitely recommend them and they will definitely be getting my business again.

My first service visit to this location as I recently moved here. Damien was wonderful to work with. He is easy to talk to and will cover the details of the service with you. All the staff members were nice and said hello to me as I was waiting outside. I felt welcomed and will continue to have my Land Rover serviced there. Thanks Damien, you’re awesome.

I recently purchased a Range Rover from the dealership. My experience was excellent. My salesman, Mr. Joe Williams, was kind, knowledgeable and very concerned about my needs in an automobile. He did not try to sell me something that I did not want. The finance staff was also very helpful. We are new to the Atlanta area so we were not sure what we needed for the terrain, etc. Mr. Williams worked for hours with my husband and I. We left feeling like we were a part of the Hennessy family. Great, Great, Great!!! G Green

This was one of the best car buying experiences I've ever had. Special recognition needs to go to Manny. From the first contact, Manny was super responsive. He pulled windows stickers on countless vehicles for me and answered every question I had. When we finally had a deal, he even drove the car to my house in another state to personally deliver the vehicle. I was floored at the customer service. I cannot recommend this dealership and especially Manny enough.

Hennessy Jaguar was prompt and professional in preparing for my visit. Knowing I planned to drive the car over 1000 miles home I wish they would have given me a bit of a heads up the next service is coming due soon. The app for the car wont tell me when that is.

Buying my car was a positive experience in all aspects. All of the negotiations were conducted long distance. Rodney was prompt in responding to all my questions. He was very patient with the situation, which involved three people in different cities helping me make my decision. The car is in beautiful condition despite being pre-owned. This business delivers a quality experience.

Hennessy was absolutely fantastic to work with! My sales person, Louis, and the sales manager, Craig, were very professional, courteous, and honest. Craig even said he was replacing all the breaks and tires because there was not enough life left in them to be comfortable selling me my Range Rover without having it done. They took care of setting up the shipping, so my vehicle will arrive right at my house!

Very well organized drop off for service. The text updates were helpful and unobtrusive. Service guys found my engine problem and the vehicle runs and handles better than ever. I've been using a non-dealer shop for service but they haven't been adjusting the engine idle or a few other things correctly. Hennessy took care of all this.

I recently purchased my Land Rover sport autobiography online without seeing the car in person. I’ve done so with for all my cars but of course is always a little nerve racking when you’re unfamiliar with the dealership. They were incredibly professional and so helpful. Daniel sold the car to me and since I’ve received my car he’s been in touch to make sure everything was just right. That means a lot to any one purchasing a car especially out of state to still care that all is well once the transaction is complete. My car is in perfect shape, detailed and amazing. Thank you Daniel and Hennessy Jaguar I will be referring my friends and family to you, and will not hesitate to purchase my next Land Rover from you! Oh and may I add this dealership has the best prices out there, no hidden fees and shipped my car across the country for so so cheap! I could not be happier with my experience, 5 stars +++

complete class act! i purchased a range rover from them and i live in iowa. catherine my sales rep was wonderful to work with and the sales manager, brad bryant was just a complete pleasure to deal with. if you are out of state, don’t hesitate to purchase a vehicle from them. they are exceptional!

Seth Snyder was prompt, courteous and professional! All of our questions were answered and he made the car buying experience fun; a big change from our previous purchases at other dealerships! Truly terrific team with exceptional customer service!

Top to bottom wonderful experience. Alex helped me find the exact perfect car that fits my budget and gives me a thrill every time I drive it. Whole team is professional and the facilities are impressive.

My husband and I had a great experience with this dealer. Our salesmen José Alonso and Emile were wonderful. José went above and beyond to help me days later with some minor details regarding my new car. Service Department is quick and the loan process went smoothly. If you need polite, efficient and honest service come to this dealership.

We had a fantastic experience buying a car here! We thought we knew what we wanted coming in, and we changed our mind several times... our salesman Sean was extremely patient with us and got us into the perfect car for our needs. We would definitely shop here again.

Exceptional customer service. From the very beginning, I spoke with Michael Presley in internet Sales, then with Matt the Sales manager, and finally Omar Cash my Salesman. They all answered every question and concern I had. The entire process was non-pressure, and allowed my wife and I the time we needed to make such an important decision. After we purchased the vehicle, I had a slight issue that needed attention. I reached out via email and personal cell phone to Omar (on a Sunday no less), and was promptly called back. The next day I was back at the dealership, seen right away by Gary (Service Associate), and was back out the door in no time. Nothing short of what I expected from a wonderful dealership. We have purchased two vehicles from this dealership, and can say, we will go nowhere else. I would definitely recommend without reservation Hennessy! (See Omar or Michael...you won't be disappointed)

Multiple irritating instances of over-promising what was eventually delivered. Specifically: quoting a price that included a tire warranty only to sit down to sign paperwork after a 2 hr wait and be told that it didn’t. Also, was told that the car would be ready on the Saturday we were to sign... then we got there and were told it would be ready in 1.5 days... and now the expected timing is Thursday.

We love our Defender 110 and Our salesperson Jon Bush was incredible. Very experienced, honest and direct. He went out of his way to find the exact vehicle we wanted and had it delivered with an hours to us. If you want hey Land Rover asked for Jon Bush in Buckhead.

Natalia went above and beyond to answer my questions about the vehicle, provided extra photos and video, and was excellent with communication via phone calls, emails and texts. All sales people should be this dedicated to their jobs and to providing personalized service to their clients. The vehicle I purchased was more expensive than another I was considering but her great service resulted in my confidence about the condition and I purchased the vehicle sight unseen. Wired payment and hd it delivered on a truck. Didn't see it in person until this AM and it was exactly as described.

Such a great experience! Everyone was extremely nice, patient, and had on masks. I came in not knowing what vehicle I wanted, but Matty was patient and allowed me to see what I liked most, and I found a Mercedes C300 that was perfect for me! Thanks again!

Brian Reynolds made this one of the best car buying experiences. I am an out of state buyer and he worked hard to make sure the car and paperwork were ready when my wife and I arrived on Saturday afternoon. Jeremy Walters was also very professional and completed the car buying transaction quickly. I will be recommending my friends to Hennessy for their next luxury car purchases.

I was able to make an appointment online seamlessly. I arrived 5min before my scheduled appointment and was escorted into Jim’s office immediately without waiting. Jim explained the process, entered some information into the system and had me sign off on leaving my car. Because I didn’t want to wait, he offered to get me a Lyft service to and from my destination. Jim stayed in communication with me via text throughout the process of diagnostics and repairs. I’m tremendously pleased with the level of service and quality of service all around.

My salesman (Manning Christopher) was very helpful and had an amazing personality. He also delivered the car to me 110 miles away from the car dealership. I am extremely pleased with the service that I received and would gladly go back for my next purchase.