Jaguar at Greensboro Bridford Pkwy, Greensboro

OMG Phillip from Jaguar has fully taken care of me!!!!! I have a 2004 X Type Jaguar that used to belong to my mom before she passed. So as you can imagine I am very attached to the car. I first went into Jaguar to get a replacement key made because the original key was stripped. Was told by a previous employee that the key would take 3 weeks to arrive and 5 weeks later still no key. I couldn't get anyone to call me back so I stopped in and that's when I met Phillip in the Service department. He ensured me that he would resolve my issues and stood by his word. Within 24hrs after he made some calls my key arrived. I am so thankful that I met someone who not only go the extra mile to take care of his customers but puts himself in someone else shoes and is very understanding. I greatly appreciate your service. Thanks you!

The one thing I loved about this place was once noticing I had a concern, it was immediately taken care of and Sheldon there at the Jaguar place went above and beyond to take care of all of my needs and make sure I was very satisfied. For this reason I give a 5 star. I'll say that Brian was always very good as well and very attentive. Brian is very wonderful little answering all my questions and knows alot about the vehicles.

Wonderful experience! Michael Canon, sales rep, was absolutely AWESOME! Michael was patient (even with my indecisiveness) throughout the process and showed me several vehicles before I made a decision. Not pushy at all which I appreciated and made sure I was comfortable while I waited for the final cleaning / detailing of my new Land Rover Range Rover Evoque! I'd refer anyone to work with Michael at Jaguar Greensboro!

I bought a new Discovery from Sharon & Brian. They are both very professional and efficient. The dealership was very nice & clean, and everyone was very friendly. Sheldon the finance manager was awesome. Very quick to respond to questions and very helpful. Top A+ service. This is my 3rd vehicle I have purchased from here. Im sure I'll be back in the future for my next one. The owner of this dealership should be very proud to have such an awesome staff!!

Mr. Watkins (9833) was great to work with, and really went above and beyond to secure service to my 2012 jaguar xf. Mr. Watkins also kept me informed along the way about timing and the next step. It was a pleasure working with Mr. Watkins. I would highly recommend him.

Extremely pleased with the manager and the staff with their customer friendly service. Impressed with their knowledge and professionalism. The financing transaction went very smooth as the business manager worked diligently to find me the best financing rate before stepping into his office to close the deal. The salesman was remarkable, he answered all my questions and at no time did I feel he was pushing me to buy the car. It was a pleasant experience purchasing the car from him. The sales manager was awesome, I love his enthusiasm and motivation. He has a great sales team. If the team is good, it’s because their is a great team leader! I highly recommend them if you are planning to purchase a Jaguar/Land Rover or any other car.

i highly recommend Jaguar Greensboro. I love my car and the people were good to work with. Then, why 4 stars (not 5)? Because, there was a glitch in the ordering process (human error we all fall prey to at times). Then, why 4 stars (not 1)? Because, once they realized what had happened, they were FANTASTIC at fixing it and making it right by me. These are good folks who do what is right. These are no nonsense, straightforward sales people who their product and sell it, if that is what you want. I thought the pricing/deal was very fair. Definitely give them a chance. Oh, and by the way, I drove from Atlanta to use them because the Atlanta dealership has earned itself a bad reputation (I know from personal experience). It was worth the drive.

The service department at Flow Jaguar is always a great experience. Jeremy always calms my fears and gives me good feedback about my car. I love the gift bag I received when I bring my car in for service and the opportunity to drive a wonderful car while mine is being repaired is a treat. Man, you can't get any better customer service than what Flow gives their customers. I love it.

We just leased a 2019 Jaguar a few months ago. The sales team was excellent. Unfortunately a few weeks ago my husband hit a curb which caused a slow leak in the tire. When this happened I called the service department to schedule a repair for the leak and scratched wheel. I was connected to service who told me they would call me back that they were currently busy. I never received a phone call back so I called them again the next day. Again I was connected to service to the same person who apologized for not returning my phone call. He then scheduled for the car to be picked up the following Friday. Friday comes and it’s 10am and no one has called or shown up. So again I call. I am told by the lady answering the phone that she doesn’t have me on the schedule. She then wants to know who I talked to because this “has happened twice today “ in her words. She then connects me again to the service scheduler. A very nice lady who sounded very concerned took my number and stated she “Was going to get to the bottom of things and call me back.” Guess what... she never called me back. So the next day I called to speak to the service manager. They connected me to his voice mail. I left a message and my number and a description of what was going on. Again I still have not received a phone call. It has now been three weeks since the initial contact with service and still no one has called us and the tire isn’t fixed. We attempted to call again and was then told by the lady on the phone that they “didn’t pick cars up and who did we talk with”. She was completely rude and we told her that there is a valet service which everyone BUT her was well aware of. I was even told that a transport car would be left at my house while they drove ours. So yes. One star. If I could give negative starts I would. We definitely will be going back to bmw and it definitely won’t be from Flow.

Jarrod at Jaguar in Greensboro, got me into a 2020 F-Pace SVR. He did a fantastic job and kept me up to date on the whole process from specifying the car to delivery. Since this car was made to order and financials from Jaguar was not ready. Jarrod and his manager Brian went out of their way to give me ballpark numbers and final negotiated price did meet my expectations. I switched from another brand and dealership based on their poor communication and trying to nickel and dime you out of a good deal. This was not the case with Jaguar Greensboro thanks to Jarrod and Brian.

I took my new Jaguar to the dealership for a car wash and it came out with scratches all over it. They agreed to remove the scratches at no charge, but after three attempts it became apparent they were doing the minimal amount of work to make me stop complaining. Most of their effort went into hiding scratches with wax rather than removing them. At that point I decided to pay $1,000 to a paint repair shop on my own and they successfully removed the scratches in one attempt. There were numerous level 1 and level 2 scratches.

What a great experience dealing with Jaguar Greensboro, start to finish. I picked-up my new F-Pace lease this Wednesday and could not be happier. Our Product Specialist Sharon Szeto and her manager Brian worked extremely hard to make the deal happen at a price we were comfortable with. The level of professionalism and friendliness from everyone there was exactly what you would expect from Jaguar. If you want to be treated like a valued customer, find an amazing selection and get the absolute best price on a Jag, make sure to ask for Sharon. They have made a loyal customer for life.

I made an appointment 3 weeks ahead of time for 2 new tires, brakes, general maintenance light, loose headlamp and scratched rim repair. The person I spoke to said I had to be there at 10am because the rim repair guy need that time slot filled. I showed up and was assigned with Ameer. He asked if the tires had been ordered! I was confused, being that I gave the size of the tire when I made the appointment so they would be there by the appointment time, also because I don’t work there. Soon after I left, I received a text message so we could relay info if needed. I’ll let the pic of our conversation tell the rest! By the way, when I told him I would just pick up my car, he hung up on me!! I wouldn’t even give 1star if it were possible! Never treated so poorly!!!

Sharon Szeto is Awesome to work with! I had an appointment on a Saturday to test drive a car and when I arrived she had the car at the front waiting for me. She was VERY accommodating and was easy going thru the entire process! She didn't push into buying any specific vehicle and was extremely knowledgeable about all of the products. She pointed out specific features on each vehicle and I was very impressed with her and her team!

Had annual service on my vehicle performed . Arrived on time - service writer processed quickly - waited for the service to be completed - Start to finish - I was out in about 1.5 hours. Staff was friendly and helpful. There were no issues with the vehicle. This is a nice dealership - think they are scheduled for a showroom remodel in the near future. Overall an excellent experience.

Brought my Jaguar XF in for a factory recall of the front passenger airbag. After it was replaced, I noticed a faint rattling sound that seemed to originate from the front right side of my car. I didn't know if it was in my dashboard or something loose in the front passenger door. Brought it in again and left it for a week and was told they took my dash apart but didn't find anything obvious. So they put it back together and tightened everything, but I still notice a rattling sound coming from the right side of my car. I tightened all the plastic screws in my trunk shelf to make sure that it's not the problem, but I still notice a rattling sound coming from the right side of my car. I'm told that maybe I should take all the door panels off and tighten any screws that seem loose. I've always heard that the newer Jags are well designed but not put together as well as the older Jags of years past. I've come to realize that may be true. The service guys at Greensboro Jaguar are some nice dudes, so I have Nothing negative to say about how I was treated. They were cool and professional and that goes a long way. And at least they sold me a new speaker cover for my dash speaker, that I didn't know was broken. 🤷🏾‍♂️

This is a phenomenal dealership! I want to share my story of how wonderful we were treated and how professional they were. We were returning from the Duke Cancer Center in our Jaguar XF heading home to West Virginia , which was a 5 1/2 hour trip. A warning light went off . I called Greensboro Jaguar to see if someone could look at our car and explained the situation. I spoke with Kim who was kind enough to check with service to see if we could get in and if it was safe to continue driving it . She gave us directions and relayed info from the service dept. not to shut the car off . As soon as we arrived Amir in service was waiting and they got right on it. He was very professional and could not have been any kinder. Everyone at the dealership was so nice and accommodating. They checked it over and got us back on the road. They even washed it and took care of everything!! Having purchased from 3 different dealerships over the years, Jaguar of Greensboro stood above all !! They were of the highest standards that the Jaguar Motor Company expects from all their dealers. I plan to notify Jaguar of my excellent experience!! Thank you to Amir , Michael Canon and Greensboro Jaguar! We highly recommend them!!

Excellent Jaguar service. Our Jaguar F-Pace was serviced and cleaned. The appointment was quickly set-up, Mr. Watkins handled the service. I had a loaner when I had to wait due to a service bulletin. Sharon (sales) also worked with me on a possible XJ (great car). I will look to this shop when exploring a purchasing of an EV in the future as a company vehicle.

Today was a great day, when dealing with purchasing a new car. 3 years ago I purchased my 1st Jaguar here and Sharon Szeto took great care of me . I knew exactly what I wanted and she delivered. But this month I'd decided on getting an upgrade. Though I live in Charlotte, where a Jaguar dealership is within minutes from me. I recieved the best customer service a little over an hour away in Greensboro. But this time we did every thing via phone calls and texting, which made the transition even smoother and faster. Though they did not have the exact car I want, Sharon Szeto went above and beyond to find me exactly what I want and in a very short amount of time. As a 20 year retired Veteran, that type of customer service cannot go unnoticed. This would make my 2nd time working with Sharon Szeto and she has delivered once again.. I would continue to travel over an hour away for this type of customer service, even though there is a Jaguar dealership right here in Charlotte with very low standards for customer service. Thank you Greensboro Jaguar team . Nicolzie Russell