Flow Volkswagen of Greensboro Roanne Way, Greensboro

I drove an hour from Durham with every intention of purchasing a incoming vehicle that day. I’ve sold BMWs for 15 years and believe it or not hate buying vehicles because my expectations from the service that I provided from my customers over the years is very high. The sales person that greeted me (Louis Haiti) was very bland and showed no excitement about selling me a vehicle. When presenting me with numbers they started at sticker price plus $2600 of accessories that I did not want. They took off one of the accessories but gave no discount. Not even to give a $500 discount to earn my business. Then when it came down to talking to the manager (Joe Ripolino) the sales person went to get him to come and talk with me before I left. The sales person came back alone and asked me to follow him. I proceeded to follow him and he brought me into the manager‘s office to speak. The manager didn’t even have the courtesy or respect for his customer to come over to the sales person‘s desk to speak with me. This is not the way you sell cars and this is not the way you treat customers.

Z is the best salesman we've had an experience with to date. From the GM Jason down to finance/management with Chris there is something special going on at Flow. Just a super pleasant experience buying our 2nd car in 13 months and would highly recommend them. Ask for Zman, he's real good

Flow Volkswagen of Greensboro is AWESOME, in every department! I have been bringing my Volkswagens to Flow for service since 2019. Donovan in Service provides amazing customer service which gave me confidence to start my search at Flow. So, when I decided to buy an Atlas Cross Sport, Flow what’s my first and last stop. I dread car shopping, but Dale in Sales made the experience very pleasant and didn’t pressure us. He was very patient and knowledgeable, answering my questions and helping with my trade quotes. He made the Sales experience very pleasant. Once I found the car I wanted, he brought the sales manager, Chris in. I was shocked to say it, but her gave me a very fair offer right off the bat, which gave me even more confidence in Flow. I didn’t make it easy on him since I wanted a very popular color, pure gray. It took him a little while to find one, but he did, in Ohio. The car finally arrived and it was amazing, exactly what we wanted. But, the great service didn’t stop there. Betty in the Finance was such a pleasure to work with, she completed the finance process with great customer service, giving my wife and I such confidence in Flow and our purchase. Thank you all for your hard work and great customer service. It doesn’t know unnoticed or unappreciated.

I was in town for my daughter's sporting event and as we were leaving a restaurant our 2019 Volkswagon Passat wouldn't start. Full of dread, I called the local dealer that was less than a mile away. Donovan the VW service manager picked up and offered to send someone over to check it out. 5 minutes later Donovan himself shows up, determines its a bad battery, jumps the car. I proceed to the dealer where I was promptly taken care of and the car was tested; battery was replaced and I was on my way. What a class act and high service level. Highly recommend!

Flow VW of Greensboro never disappoints. Z and Chris are great, Z goes above and beyond. Best place to purchase a car!

Customer service is non existent, after wasting an hour in the phone just trying to reach someone in service I drove up there. After about 30 minutes someone finally spoke with me. Employee seemed confused where they were actually working, and what services they offered. After acquiring a VW I wanted the car to be thoroughly inspected and informed of issues. I was told that could not be done, after asking to speak with someone else I was told it could be done shortly. After five hours I was told of a few suggested repairs. I asked for further details about the findings to which I was told they were not sure that’s what the technician put. One of the repairs I told them to do they had to order a part but stated they would have it there the next day. After scheduling to have that done and being told it would take an hour, after three hours I was told I was ready. I asked about an issue with the car I noticed after I left the previous day, and was simply told they didn’t know. One of the main issues I asked to be check was the transmission and was told it was in great shape. Less than 1k miles later I now need a transmission! It gets better I opted to fix the vehicle and have been waiting for weeks for a part that they cannot get tracking information on apparently. All attempts to get clarity fall vastly short. Not to mention this is a rather large dealership with many employees, however they all stand around cutting up and forget why they are there. If you are in need of VW service call any other dealership other than FLOW. Drive as far as you have to to avoid this dealership, or any other FLOW. This is now my fourth FLOW vehicle and will be the last .

Just waited an hour and 50 minutes for an oil change and tire rotation, with an appointment. Paid for the most extensive warranty VW and the dealership offered at closing, and was told there were no other expenses I could incur other than tires and brakes in the first 40K miles. That was a lie.

My experience with Volkswagens over the past few decades is they are great cars. After my experience at Flow Volkswagen of Greensboro this morning, I highly recommend that you go somewhere else to purchase your next great Volkswagen. When I arrived at their lot I met Chris (a Salesman). I explained that I wanted to take a look at Volkswagen's larger Atlas. We walked out to the back corner of the lot to look at one (apparently the only one they had in this trim). On the way back to the building Chris asked if I'd like to take a test drive. I said yes and he asked for my license. After returning with my license we went to look at the Atlas further. About 10 minutes later, as I was waiting for Chris to return with the tag another salesman started showing the car to another customer. After they had looked at it for about 5 minutes their salesman asked if they wanted to drive it and asked them for their license. A few minutes after that their salesman asked me if I was going to take a ride with he and his customer. I said no and that I was waiting for Chris to return with the tag so we could do a test drive. Their salesman tried to tell me that his customer was ahead of me. This has me wondering what kind of queue management process they have. If saying I wanted to take a test drive and providing them with all of the sensitive information on my drivers license doesn't put me into the "test drive" queue ... what does? I asked the manager to come out. He did. But ... he also seemed incapable of understanding what I feel is basic and fair ... queue logic. I hope you really enjoy your next Volkswagen. But again, I recommend you go elsewhere to buy it. I know I will. Tom

Very nice, clean and welcoming environment. Quick diagnostic and the staff was great. I highly recommend their service department.

I made the mistake of taking my 2015 GTI here to have a radiator leak repaired (apparently, that's a common malady on Mk7s). Two days later, the check coolant light was back on again. So I took time off work and brought the car in. I politely mentioned to the guy behind the counter that it was aggravating to pay top dollar for service and have to this happen. He could not have cared less. Turns out they did not properly bleed the system. I get mistakes happen, but not once did anyone say "gee, sorry about that" or "here's 50 bucks off your next service" Nothing. nada. You're a chump paying a premium prices here -- the quality of work is poor and they don't care. From now on I'm taking the GTI to Foreign Accents where the service is significantly better and the prices significantly lower.

Bought numerous cars here. Great folks and good experience

I just purchased my second vehicle from Flow Volkswagen of Greensboro. My experience there was great! Our salesman, Christopher Shaw, was outstanding! He answered all of our questions and was very professional and friendly! He followed up with a call to make sure everything was satisfactory. The other staff was also very helpful! I would purchase a vehicle here again and would recommend the dealership to others.

I was 100% pleased with my experiences here. Me, and my family have bought 4 cars from this location and every single time the customer service from the staff is extraordinary! This was my first time buying a car from a dealership and it was so straight forward and a very pleasing process. The used car manager, salesman helped me through everything over the phone considering I work at a flow dealership and our hours are about the same. They stayed late to help me with financing all thanks to Mrs.Betty! I bought my car 5 months ago and just came in for service and everyone from my car buying process remembered my name and constantly checked if I needed anything while waiting. Needless to say this dealership is purely amazing and I highly recommend checking it out if your looking for a new car!

The guy Tom was amazing and so kind! Great service and he walked me through everything.

I had a wonderful buying experience at this location. After test driving multiple 3 row vehicles and feeling confident only about what I didn’t want, I made a last stop of my day at Flow of GBoro. I am currently 40 weeks pregnant and live an hour away, so really didn’t want to get stuck any longer than I needed to be. The salesman, Ziad, met me outside, gave me water on the way in, and asked me about my priorities and preferences right from the start. Rather than try to upsell me, he listened to my needs and took me right to the car that fit the bill. Knowing I wasn’t from Greensboro, he came with me on the test drive so I wouldn’t get lost and I am so grateful for that extra bit of service. Ultimately, we looked at a few more options, ran some numbers together, and I left without any hassle or pressure. I texted him the next day exactly what I wanted $ wise and he was amenable. As I am still working full time, he communicated all details via text and email vs phone, drew up all paperwork and had my car delivered to my driveway the next day with absolutely zero effort on my part. This was a night and day experience to other dealerships I visited. I felt very comfortable, very respected, and I am thrilled with my car selection- Atlas SEL Premium. I’ve never owned a VW so jury is out on that, but I’m without a doubt a fan of Flow.

I had my vehicle serviced for a heater core. After a $920 charge I came in to pick up my vehicle and upon leaving noticed a deep scratch on my driver side passenger door. Mind you this was not pointed out to me by the reps at the dealer. After bringing it to their attention I was told I would be contacted with a resolution the following day. After not having been contacted at the promised time I called and was asked to bring the car back the following day to have it addressed. I asked that they throw in a detail for the inconvenience and this small request was rejected. Gone are the days of superior custmer service.

Brought my vehicle in for service and new tires. This was my first and last visit to this dealership and I don't recommend anyone going. It wasn't until I recently cleaned my car that I noticed the tires they put on were put on backwards. The text on the outside sidewall of the tire showed "inside". At least they're asymmetrical and not directional, but still, is anyone checking what's being done in the service dept.? Also, I've had several VWs and have taken them to dealerships and they've always topped off fluids, especially when going in for 10k interval services, but nothing appeared to be filled when looking under the hood. Both my coolant and wiper fluid were very low. I ended up getting my tires corrected at a different dealership due to the failure of the service department to communicate effectively. I reached out several times and the response was always the same saying they are busy but someone will contact you at their convenience and we apologize and that this isn't the level of service they typically provide, however the trend in communication proves otherwise. I can't speak for sales, but it's not the place to go for service.

The sale experience at this dealership is not at all conducive to good business practices. I took my daughter there for her first car buying experience and it was terrible. I had been in the automotive retail business for over 20 years and worked my way up from a salesperson to a GM until I retired. If any of my managers had treated a customer the way that Hatem Knifati, the used car manager, had treated my daughter and I, they would probably not have been employed under my management very much longer if he continued this horrid behavior. Never mind the utter argumentative attitude he took when he discovered that I actually knew how the business worked (both the good and the bad), but merely that fact that he lied to our faces about the vehicle. I asked no less than 3 or 4 times if the vehicle had passed the NC State inspection and was told yes each and every time. Then after over a week had gone by, the salesperson called my daughter and said she needed to bring the car in because they let it leave the lot without ever being inspected.So we were told a knowingly bold faced lie. It is part of this manager's job to ensure that each and every pre-owned vehicle has passed the state inspection before it is allowed to be delivered to a customer and leave the dealership. I assume that because Flow has a monopoly and the VW dealerships in the from at least Winston to Raleigh NC that they feel they can treat customers any way they choose. I suggest that if you want a pre-owned VW that you go anywhere but Flow Automotive of GSO to get it as long as they continue to condone managers who outright lie to their customers and make ensure that vehicles are safe to leave.

Ziad helped me with the purchase of my car and I was truly impressed! That is the kind of car salesman that is there to truly assist the customer. He didn’t try to sell me on something I didn’t want, he broke everything down for me, and wasn’t trying to pressure me into anything either. However, the technicians who work there often don’t properly torque fasteners i.e. lug nuts and it makes it close to impossible to work on your own vehicle without a pneumatic drill. Also, the finance department still has not honored the promise that I have in writing of my first month of my car payment being taken care of after a whole year. Having great salesmen is great, but if that’s the only great thing about this dealership, then I won’t be returning for any reason. Not even warranty issues.

I was hesitant to write a review after my first bad experience. But after today, I will never return there for service! My very first time going there for an oil change, I wasn't greeted nor shown the lounge, bathrooms, etc. After my survey, I received a call from the service manager saying that is not their standard and they will do better. Also, they didn't top off my fluids. I got a warning to fill my windshield wiper fluids. When I called the store Donovan said they 'should have been' topped but to just bring it by. Didn't really seem apologetic. Why mark something done when it wasn't? I scheduled an appointment for today to get my tire replaced due to a nail. When my boyfriend got there, they told him the tire wasn't there and it would be an hour wait for it. So you couldn't have called and let us know? That was unacceptable to me and I called and got the service manager. After telling him how disappointed I was, he put me on hold and guess what? MY TIRE WAS THERE!!! The communication within their service department is terrible. If I had not called no one would have looked for my tire. My car wasn't even washed or vacuumed today as I requested while scheduling my appointment. The lady said they could 'most certainly' do that for me. Once they pulled my car out they asked my boyfriend if he wanted it washed and vacuumed? Really? Too late! Whoever handles the store's google reviews, please do not reply to my review. Save your time! I'm not interested in calling or speaking to anyone as I have already spoken to the service manger, Mike TWICE. These are my first two experiences with y'all and I have nothing nice to report.

Had an amazing experience at Flow, some of the best customer service I have ever seen! Special thanks to Ziad Musleh (Z-man)! He couldn't have made the process any easier. He was so thorough with everything and always made sure we had everything we needed to purchase a car with confidence. He was so personable and made the entire experience really incredible and was very efficient!! They give fair MSRP pricing, I had been to several other places that were up-charging the same exact vehicle so i am extremely happy I went with Flow for my purchase.

Terrible service Dept. Brought my wife's car in on Fri. afternoon for a check engine light. When we got there we were told their diagnostic machine was broken. Then they said they would check it Sat. Morning & would call us. I call Sat. afternoon & told they were closed & were closed on Sun. also we were never told this had no loaner or car for my wife I workout out of town so my wife would not have had transportation for the time they would have kept her car the manager on duty that day wouldn't get on the phone the kid Charlie who answered the phone met me on his day off on Sun. good kid . Beyond that I wouldn't recommend going to them. Mauro Garcia

Because VWs are complex vehicles, many long-term owners have to turn to the dealer for diagnosis. I own a 2007 GTI and turned to Flow for this purpose. Unfortunately, the service department offers NO labor warranty, which to me is unacceptable for a dealer service department. I've had my GTI serviced at Flow several times. However, after a recent throttle body replacement and rewiring (over $1000 in total!) the car started randomly going into limp mode. I concluded that this is because of a short circuit in the new wiring, indicating that the repair was performed incorrectly. The dealer informed me over the phone that service comes with no warranty. This is extremely disappointing; when I bought my GTI in 2013, my dealer experience with Flow was excellent. Unfortunately, the service department is not a good choice for long-term owners. Bring your VW to Der Wagen Haus or Webster's instead, who actually warranty their work.

I was actually terribly disappointed, only reason it is 3 stars is because the sales associate was great (Christopher Shaw). We went to test drive a used non-VW product. Didn't like it so we test drove a new VW. Or we were told it was new, but a dealer car. Something seemed off so asked for the car fax. Noticed it had 1 owner. Told it was because dealership used it. Come to find out after the bank telling me it had been previously titled, the dealership confirmed and got corrected story, not really a deal breaker. However, we started searching around for the exact same VW (color and package). Found it at Hendrick VW in Concord. Called Flow back to talk to the used car manager, never received a call back. I had wanted to know if they could do something about the price because they wanted over $2000 more for a used one (it did only have 521 miles on it) than I could get the brand new one for, but never got a call back from the manager. Even within the Flow System (Wilmington) there was a brand new one that was cheaper, but it was the wrong color for us. A day later sales associate calls me (he was off day I called manager), but by then we had made other arrangements. Again totally satisfied with the salesperson (Christopher Shaw, ask for him if you go there), but sadly disappointed with the used car sales manager. He lost the sale for his sales team. It was worth the ride to go to Hendrick VW of Concord. We ended up with more accessories, windows tinted all around, and a better experience from a managerial level and spent over $2000 less. Just disappointed we had to leave the local area to get the car we wanted all because the used car sales manager couldn't return the call. Christoper said maybe he was off too, but I am sure not all of the sales managers are off the same day. We are happy with the VW though.

I had a wonderful experience purchasing my newest vehicle from Flow VW! Chris, the Sales manager, was very patient with me and spent a month working with me to make sure I got what I wanted. Charles, one of the sales agents, is also wonderful to work with. This is my second time buying a car from him and he is always pleasant and knowledgeable. Flow VW has definitely improved on the customer service they provide. I would definitely buy from them again.

Bought a new car here. Head gasket replaced after having it a little over a year. While having that replaced our car was scratched. We noticed and told them immediately. We have made countless calls and left message after message being told each time they will call us back and fix it. It has been 3 months and we are still getting the run around. They also charged us for service on the car that wasn’t done. Poor customer service and follow up. Great experience purchasing car, terrible from there on out.

As soon as I arrived at the dealership I was greeted by Dale. He was friendly, knowledgeable and not pushy at all. There was a specific car I wanted to see and without hesitating or trying to up sell me, we went for a spin. He was very easy to talk to and knew a lot about the cars. We were buying a used Tiguan for my daughter's 16th birthday and we lived 1 1/2 hours away. Needless to say there was a lot of back & forth travel time and coordination involved but he, and everyone at the dealership was willing to accommodate to help make this huge surprise a success! I would highly recommend Dale, and Flow of Greensboro! They even helped us wrap it up in a bow!! The surprise was awesome and it's a day she'll remember forever thanks to their help! And. . .we ended up in the best certified pre-owned Tiguan on the lot. She ADORES it!

My husband and I have decided that this will be the place we buy our vehicles from from now on!!! The customer service was outstanding!!! We were treated so so kind, they worked with us diligently and patiently, and our salesman, Jackson, was very helpful to us! We have talked about how amazing this dealership was and how nice and thoughtful the customer service was all week! We highly recommend Flow Volkswagen of Greensboro!

If you need a VW, ask for Chris Shaw. He helped me from welcoming me at the door to becoming brothers from another mother as he call it at the end. He went out of his way to accommodate me with all my questions and options. Also, Chris Williams the sale manager was very professional and worked hard to crunch numbers to make the deal I wanted. Betty the finance manager made the signing a breeze as well. I recommend calling and ask for Chris Shaw. Overall, My experience was great. They treated me with respect and professionalism and I would recommend it to my family and friends

The new car manager/finance manager Chris was THE BEST! Helped me out drastically, very open & communicated well. I also worked with Chris in sales, he was extremely knowledgeable & personable. Thanks y’all!!!

Head and shoulders above any vehicle buying experience I have ever had. Chris Williams was so helpful. The purchasing process was quick and straightforward. We would gladly drive from Virginia to give them our business again! Thank you for a wonderful day. I love my new car!

Attention to the details. Comfortable waiting area. Employees very polite and pleasant.

New location of Flow VW opening soon

From the moment I called to ask if the specific cars I wanted to look at were available, the service was excellent. The person I spoke to on the phone, Shanna, not only checked the internal inventory, but also went onto the lot to see that they were out and available for a drive. When I got to the dealership the sales consultant, Dale, listened to what I was looking for and was able to answer any question I had without making me feel pressured to make a decision. After deciding to purchase a car, the trade-in evaluation and purchasing process couldn't have been easier. Dale clearly explained what I needed to bring with me and exactly what paperwork I was signing. The entire process was incredibly easy and went much more smoothly than I expected. I'd happily recommend Flow Volkswagen to anyone looking to purchase a new car.

My last experience at a dealership was very negative (not Flow) so I was skeptical coming into this but this place is truly spectacular. Everyone I encountered was incredibly friendly and more than accommodating. The building and cars were impeccably clean. I got a great deal and everything was explained succinctly, without pretense, and clearly. I had all bur written off the “dealership experience” but after the attention and accommodating style I received, I think I might stick with Flow for a while. Special thanks to Dale for hooking me up with a sweet red Golf! I appreciate everything.

My very first car buying experience and I expected to be there for at least 4 hours. But Robert and Betty were absolutely amazing! I was barely there for two and a half hours from beginning to end. The process was so quick and easy, which was wonderful considering I have been stressing out about getting a new vehicle for months! I’m so happy with how it went and I’m even more happy with my new-to-me Subaru!

I recently bought a Tiguan from Flow. Christopher Shaw helped me purchase the vehicle. He was excellent from beginning to end. We have bought many cars from Flow. We love Volkswagen and appreciate the excellent customer service. They build relationships that last.

We had a wonderful experience at VW Greensboro. Everyone is friendly and welcoming and knows your time Is important. I particularly recommend Rick Morgan. He is a hardworking, honest, and experienced sales person who will work with you to get the best deal available. He spent hours with me afterwards to educate me on the features of my new car. Would recommend him to my family and friends who are shopping for a car. I have bought many cars in my lifetime, but this was by far my best experience.

Flow VW if Greensboro is the place to go if you want great service. I recently went there to test drive a car. From the moment I got there I was treated very very well. I met Z-Man at the front door. He was amazingly helpful and friendly. He answered all my questions, told me all about the car, and went on a test drive with me. I couldn’t have asked for a better salesperson. Then I met Brandon from the financial dept. He was the same. He walked me through the whole process. I did buy the car and was very pleased with everyone there. They are a great bunch of people and make every effort possible to see that you are satisfied. And I was!!!