Jackson Nissan Seymour Rd, Jackson

Had a great experience with Ken and Jackson Nissan. I was at first hesitant make the drive out, until Ken took the time to speak to me in detail about the used Nissan Rogue I was interested in. I felt much more confident in the car after he took the time to take Live Photos of the car, reviewing the cars history with me, and what they did service wise to the car to make sure the car was safe. Ken also went on the test drive with me to show me how to use all the features. I was extremely happy with my experience at Jackson Nissan. I recommend Jackson Nissan to anyone looking for a new car!

I completed an online application and request for more information for a 2021 Nissan Rogue on a Tuesday evening and honestly had been car searching for a few weeks - all the sales folks were either snappy or didn't have inventory. I had no expectations but felt it was worth a shot. I heard back from Neal Kotlarek bright and early the next morning. He reached out to learn about my needs, wants, and what I was looking for and then went into next steps. Often when you connect with a car salesperson, you feel pushed or rushed - I felt none of the sort with Neal. I felt like he was genuinely interested in helping me vs making a sale. I work from home and he was also very thoughtful with the times that we would connect with updates and making an appointment to come in and look at the vehicle. By Saturday morning I was driving away in Ruby (that's her name). Not only did he make the experience feel natural and fun, he made it special. When I arrived Neal and Matt Walsh had a bow on my new truck and were ready to take pictures. Then we spent time going over the paperwork and all the business details - and then we went and took more pictures! My mother came with me and they were very welcoming to her as well. Even Kathi at the front desk was nice. It was about an hour drive from me, but I am telling everyone who compliments my truck and that I know that it was absolutely worth it. If you are looking to make a new purchase or lease - this is the dealership to go to! My experience with this team was remarkable. I felt like more than a customer and I am sure that you will too.

Took my car here for service, oil change and rotating tires. I only go to Jessica, one of the service managers, as she is absolutely fantastic! Jessica is always smiling, friendly and makes me feel like I am part of the Nissan family. She is very thorough with her questions she asks about what I want done, information about what is being done on my car and then if anything is found that needs to be dealt with now or in the near future, she takes the time to explain everything completely. I have COMPLETE TRUST, in her knowledge and service being done to my car at Nissan because of Jessica. I purchased my car there, which is a Subaru, so she checks on everything that needs to be done as they don’t do everything on Subaru cars. But Jessica takes the time and extra effort to make phone calls or provide numbers for me if I need to do something at a Subaru dealership, or she gets the information for me. I will continue to take my car there for all the work that they can do. And the Nissan service people are awesome as they do fantastic work, as it is a true team or family philosophy in the service area. Thank you for allowing me to have peace of mind that my car is being taken care of with the greatest service possible. Jerry

We were hesitant coming to the Jackson Nissan as we had a bad experience in the past. I called and spoke with Ken because I found a vehicle that I really liked. He was very pleasant on the phone. We decided to go take a look and every person we came in contact with there was AMAZING! Ken is someone that seemed like an old friend which made the whole experience that much better. I would recommend anyone to head there and have the same experience I did!

First time doing business with Jackson Nissan and our experience was excellent! Saw a used car on the lot that we really liked but it was near closing time. Raleigh did not hesistate to offer us a chance to hear the car run and sit in it. He was quick to provide us a thorough history on the car and answer all of our questions honestly. We were sold even without a test drive. Since it was the weekend and we lived an hour away, he ensured the car would be cleaned and ready to go the next business day. We returned and the car was inside from the winter weather ready to go. Matt and Raleigh helped us finalize the deal and ensure we got the best rate possible. Kathi was also very welcoming to our family while we wanted for behind the scenes paperwork. The whole experience made us feel like we had all been friends for years. The professional, friendly staff is the reason we recommend Jackson Nissan for anyone's car purchase.

I purchased my vehicle at Graff Nissan in Okemos, Michigan and began having problems with the radio intermittently going in and out. I dropped the vehicle off several times and the service department there could not find the issue. One time, I left it there for 2 1/2 weeks and they still could not find the issue. This went on for almost a year. Out of frustration, I called Jackson Nissan to see if they could find the problem. I spoke to Jessica in the service department who was courteous and accommodating. I expressed my concerns and she set me up with an appointment first thing in the morning so that a tech could look at my vehicle right away because I was driving from out of town (about an hour away). When I arrived, I was promptly attended to. After about 20 minutes, Jamie came into the service waiting area and told me that my issue was fixed. They both (Jessica and Jamie) explained that it was a transportation fuse that wasn't installed properly. Jamie also showed me where the fuse was located so that if I had problems in the future, I knew where to look and subsequently fix it myself. I have not had a single problem since I cannot express how grateful I am that my issue is now fixed. You truly have star employees with these two!

I was able to make an appointment to test drive a vehicle for the following day, afterwards I decided to purchase it! Raleigh made the whole process as smooth as I could have hoped for! He was incredibly knowledgeable, efficient & helpful! We left with our new vehicle the same day & we couldn’t be happier with it! I highly recommend going through Jackson Nissan for your vehicle needs!!!

Did the oil change and tire rotation. Jessica recommended doing the transmission fluid flush. Then she called me to recommend a new air filter and she showed me the one they removed. Good recommendation.

Jeremy at Jackson Nissan was a great help in getting me set up in my new Rogue. The manager Matt was very easy to deal with and the whole purchase process went very smoothly.

Everyone at Jackson Nissan is always very friendly and helpful. No matter how stressed we have been over having car repairs done they always put a smile on our face. Thats rare to find now a days.

Recently ended a lease. Only to have deal with being pushed into a corner with Nissan. No manufacturer could buyout my Nissan/lease except Nissan. I got turned away dozens of times, every dealer highly recommended I buy out the lease . The market is crazy and used vehicles has decent equity even if i bought out my lease. EXCEPT for the fact Nissan threw in an outrageous fee onto my boy out loan of $3900 for “labor contract fee.” My fault for rushing to get through the paperwork process to get back to work. They closed at 6:00 and he didn’t want to do the paperwork at 530. i have bought out a lease once but never to have this happen they added almost a $4000 fee for service contract on top of the additional normal fees of tax, license etc. So not only did Nissan force me to deal with only them because no other dealer was allowed to buy out my vehicle, then they penalized me for buying my vehicle out and took away any equity i could have had in my vehicle because they charged me almost 4000$ to do the buyout paperwork. The worst leasing deal I have had in over 15 years of leasing .The world is getting harder with inflation ,and trying to take care of our families. Thank you Nissan for making it even better-

On Monday, June 20th, I decided to go to Jackson Nissan to see some used Nissans that I had seen on their website (they have more used cars, including several other brands, than most dealerships). I already had a 2014 Nissan Rogue and loved it. I decided to stay with the Rogue and they had three. I ended up getting a 2019 Rogue SL AWD with really low mileage. Ken, the salesman I worked with, was great and easy to talk with. There was absolutely no pressure and he was up front and answered all my questions while showing me the Rogues. I did not feel hurried and I left later that afternoon in my new certified used Rogue very happy and pleased with Ken and Mat (financing). It was a really great experience and I am looking forward to taking my car there for scheduled services.

Absolutely love Jessica at service dept of jackson nissan. Always very sweet and courteous. Always explains everything that is happening. Definitely makes the experience worth coming back too. I would highly recommend this place.

I put in an online parts order - and they refused to take it. Gave an excuse - so I offered to remove the "body" parts they claimed they didn't sell - at which time he said they just didn't want my order. I appreciate them wasting my time. If they don't want to sell parts online - then don't sign up for the program.

Jeromy was excellent. Very courteous and well informed. We couldn’t ask for a better dealer experience.

I had an awesome experience with Nissan! My salesperson, Jeromy, was very attentive and helpful. I spoke with him on Monday morning and I was picking up my vehicle by Wednesday! He listened to what I needed done and was very concise with getting the deal closed. I would highly recommend Jackson Nissan~ ask for Jeromy!

We went to 3 different dealerships when looking for a vehicle and Jackson was by far the best. All of the staff we worked with were so customer-focused, Jeromy and Raleigh were great!

Best Experience I’ve had with purchasing a vehicle! Very welcoming environment and great service overall! The manager and Jeromy are the best!

Jeromy had two vehicles ready for me to drive and when I decided on what I wanted, the process went rather quickly. Everything was great! Thank you!

Jessica Irvine Is a wonderful Service Advisor! Great personality, and very attentive to my needs!

The initial lease experience was 5 star. Withholding the final grade until the end of lease.

I had a great experience when I visited Jackson Nissan. Associates where friendly to me and my family. I found a great SUV for me and my five sons at a great price. Ken Tripp was a awesome sales consultant. I give him five stars on service. He answered all my questions and concerns!!!!

Ken was awesome! Very informative and helpful but not pushy in anyway. He followed up with me after my test drive asking if I needed any questions answered or more information. Prior to my purchase we were able to get as much done ahead of time before I picked up my car. Neal, Nissan’s finance guy, was helpful, friendly and very organized with all the paperwork to close the purchase. Very happy with my experience with Jackson Nissan. I would highly recommend if you are in the car hunt, to see and talk with Ken. You will not be disappointed.

Always meets my expectations and surpasses. Expectations above and beyond. Jessica Irvine is always so pleasant when I drive in for my service. She always takes the time to go over what the Service Dept. will be doing and takes the time to go over with me all that they have done. She also gives great options for my vehicle (e.g. keeping my battery charged when my vehicle is not driven that much). She is an excellent addition to Jackson Nissan.

I had been looking for this Truck for a year with no success. Then one day by chance I called Jackson Nissan again but this time they said that just what I was looking for was in transit and should arrive in a few weeks. I called back in a few weeks and am now a happy owner of a 2022 Frontier SV 4×4 in the color I wanted. Thank you Ken and the rest of the team for a great job.

Jessica was absolutely fantastic. Extremely knowledgeable with a very much appreciated family/friendly approach. Jessica went above & beyond to assure satisfaction even with a lack of actual work being permitted due to the circumstances around the visit. Cathi also was a great help with getting cashed out. Overall an amazing establishment, just wish it was my local dealer!! The people make the place what it is today… excellent & worthy of 5 stars all around!

Very friendly Service Advisors and quick service. Stopped in for an oil change, tire rotation and inspection and it was completed in a timely manner. No pushy sales tactics for up-selling service items either. We will definitely be back for all future services. Jackson Nissan is one of the best dealerships I have been to.

I called and set up an appointment and she was ready for me when I pulled in. Jessica went everything that I wanted done and then made some additional suggestions based on the mileage on my car. No pressure but just made me aware of them and if not this time maybe the next time I bring it in. When the service was done Jessica went over everything that was done and let me know what the technician had found. Jessica is a very valuable part of your team. Keep up the good work Jessica

We had a wonderful experience purchasing our Nissan Murano from Jackson Nissan! Luckily they had just what we wanted on the lot. Salesperson Ken Tripp was extremely helpful: took care of transferring plates; contacted our insurance company; instructed us on all the bells and whistles; and filled our tank with gas. Sales Manager Mike Kelly quickly took care of the paperwork and financing. We look forward to a long relationship with Jackson Nissan!

I purchased my Rogue at Jackson Nissan in February 2021. It was the exact car I wanted and my sales experience was excellent. The dealership is not close to my home, but feel it is worth the drive for the service I have received. I have had two service calls for my car since my purchase. Jessica Irvine has assisted me on both occasions. She has been helpful and informative, but most of all, she is one of the most cheerful people I have worked with. I wish there could be more Jessica's out working in the world it would make it a better place.

My service rep made very sure that everything went smoothly for me. Everyone was very kind to me and because I was in a lot of pain she made sure that I got home safely. Thank you Nissan for hiring excellent employees!!!

This is my second time of bringing my car for the oil change and have worked with Jessica both times and I can’t say enough good about her. She is so friendly and knowledgeable. I just love working with her.

Jeromy Kelly was my salesman, and he was friendly and knowledgeable I was presented with clear communication throughout the entire transaction. I enjoyed my first purchase at Jackson Nissan and appreciate that I will have a dealer close at hand during the ownership of my first Nissan!

Super great team at Jackson Nissan. Working with Ken and Reilly was a pleasure. Finance with Chris was a breeze, and he even saved me some money on a lower APR through UMCU, which is great during a non-ideal time to buy a vehicle. The new Frontier is a great mid-sized truck, don't believe any of the negative hype from the major publications. Thanks guys!

I love Jeromy Kelley & Matt in financing. They made my visit very smooth & fast to do a lease turn in and put me into a new vehicle I wanted. I’ll only deal with Jeromy!

Ken was so personable and relatable, he made buying from him a breeze. The finance manager was upbeat and friendly as well. 10/10 would recommend.

In for a repair. Always a good experience. They are friendly & always keep me informed as to what the progress is. Have had no issues so far. Jerrod & Jessica we’re great!

Excellent service, Jessica has been a fantastic advisor which had taken the time to go through all the details of the service and had everything in perfect time, moreover, she’s a really kind person which makes your visit extremely pleasant.

Our recent experience with Jackson Nissan was very positive. Our salesman, Neal; was so helpful, pleasant, knowledgeable, professional and efficient. We never felt any pressure and were treated well. Matt, our finance man was very friendly, showing us our options with patience and confidence. This dealership is unique and a rare find. Of course my husband and I LOVE the Rogue!!!!! It is an outstanding vehicle in quality and appearance. I should have bought a Nissan a long time ago! Thank you Jackson Nissan team for making us feel valued. I highly recommend them!

Jackson Nissan is thriving under new ownership! I recommend dropping in if you haven't been by since the renovation - there's a clear difference in quality, and they've updated their inventory as well. I worked with Jeromy, and had a great overall experience.

Neal Kotlarek was an amazing sales person during the purchase of my 2021 Rogue. Not only was he kind, courteous, and knowledgeable, he helped made my transaction quick and smooth. I told him I was never in and out of a dealership buying a car so fast. He introduced me to Jessica the service manager right before he went over the Rogue in great detail. They are all so kind at Jackson Nissan and made me feel like family as I was there. I highly recommend Neal, and the whole Jackson Nissan team to handle all your buying fixing needs. Thank you all so much and I love my new Nissan Rogue.

Service was great. Friendly staff and service was performed in less time than expected. Would highly recommend Jackson Nissan.

Jessica does a great job of informing customers of what needs to be done to their vehicles and why. She is very helpful and thorough. She is cheerful and very professional! She represents Nissan well! Pat Ransford

I want to Say Thank you So Very much for The BEST experience buying my vehicle with Jackson Nissan. I want to Say a SPECIAL Thank You to Jeromy Kelley for assisting me with my purchase and being patient with my Pickiness. But it paid off. I absolutely LOVE LOVE LOVE my 2014 GMC Acadia. I have never experienced such kindness buying a vehicle from a dealership as I did with Jackson Nissan's. Very Friendly atmosphere and They make you feel appreciated. I also would like to say a Big Thank You to Neal Kotlarek and Raleigh Herron for your kindness and help as well. Thank You Again Jeromy. I am forever Greatful for All of your help buying my New Whip ☺️☺️☺️☺️

I wanted to highlight one employee in particular who went above and beyond and delivered excellent customer service. Jess was incredibly knowledgeable, friendly and patient with every one of my questions. When I found out she had been with the company for less than a year I couldn't believe it. The level of knowledge she had and the way she communicated with me about the updates and status of my transmission repair is something I would never expect a non-mechanic to know. I would have believed she was in the business for more than 10 years. Nissan is lucky to have her. In fact, when I purchased my car from Nissan in 2015, I had a terrible experience and had ultimately decided I would not be a return buyer. The salesman sold me a car that met my two key conditions I provided: 1) heated seats, but not leather, and 2) automatic car starter. When I got home and could not figure out how to start the car I returned to the dealership and the salesman discovered I did not have an automatic car starter. The manager asked if I would help pay for half of the install and said that it would have to be installed through a third party - not through the manufacturer. After discussion, they agreed to pay for it all, but after I asked about the extended warranty I bought through the dealership and how that would be covered if a third party was involved with any work on my car, they said if it was deemed that any issues arose because of work done by the third party that the warranty would be void and that the third party would be on the hook for any damages and that I would need to work through them. They also decided the work would be done by a shop that did not have a website or facebook page, so I wasn't confident in their work or ability to stay afloat long-term to even potentially handle any issues. I ultimately decided to walk away with a car that did not have the automatic car starter I was "sold" and the mindset I would never do business with Nissan again. Luckily, my extended warranty brought me back in for work that would be covered on my transmission. Jess's professionalism, knowledge, patience and extra effort to make my experience 5-star has shifted my mindset (and she has no idea of my prior terrible experience through the dealership - and is the reason my likelihood of revisiting the idea of purchasing another Nissan or recommending to friend is even "likely" vs "definitely not" ). I understand the dealership is also under new management. I want to thank Jess for an amazing experience.

Ken the salesman was very helpful expediting our new jeep purchase. We were in and out in under 2hours. Very pleased so far with our newest addition 😀

I recently bought a new/used vehicle from Jackson Nissan and couldn't have asked for a better buying experience. The sales staff was really understanding of our needs in a vehicle with out pressuring us out of our budget. They were able to show us a variety of vehicles that matched our criteria and helped us make an informed decision on the best vehicle for our family. Their finance department worked to get us an amazing rate and prepared all of our paperwork for a hassle free delivery!

I went in this dealership. I had a Nissan Rogue rental and I could not figure out the navigation system and the phone connections. I walked into the dealership, the receptionist asked if I needed help. I told her I was not a customer but I needed help with navigation system. She got me a salesperson that was a tech savvy Guru. His name was Ken. I told Ken that I was not a customer. He said I will help you. Help me he did, he was very patient and showed me how to work the different systems that I had trouble with. He also said give me a call if you have trouble later on. Excellent customer service and I wasn't even a customer!