InTouch Credit Union-WN Warren Pkwy, Frisco

A very pleasant experience, I recently moved to the area and they helped me set up the accounts I wanted in no time. I was helped by a miss Sparks and she had the answer to every question I had, even on newer things to her. I recommend this place if you are looking for a small credit union for your banking.

Dawna was super helpful in a last minute transaction in getting a cashiers check for our mortgage closing. She went above and beyond the call of duty in assisting us. Will continue doing business with them.

Absolutely horrible service. I never write a bad review but this had to be done. I submitted my application via phone and they told me they would get a hold of me in a couple of days with the financing assistant. No one reached back to me except for an email that said they were trying to get a hold of me. I emailed and called to make sure they have received my response. I called again and they told me the finance guy will contact me because I called, again, nothing. I called the fourth time and they told me my account with them has been closed because they have not heard from me!! Clearly shows they do not care about their customers. Do not bother, you will waste your time and your credit will be affected for no reason.

Think Twice if you are applying for Loan in this bank, they may have amazing intrest rate but it will eat you up in long term. My experience with this bank's system and loan departments processing mistake has been horrible. most recently, My Auto Pay has been canceled by them, their reason is because people having COVID situation, so we adjust a 'Skip pay july' and made an honest mistake. sure mistake is fine, but I have to mentally and physicial prepraed and take at least an hour a day, this issue still hasn't been fixed. Loan department needs to back date the payment and try to waive the fee since it's not may mistake. So what about my time, my energy where I could do anything but this? I never asked for help even though I lost my job too. ALL I EXEPECT IS NO MORE DRAMA, LET ME PAY BILL ON TIME WITH AUTO PAY and NO MORE SUPRISES!!!!!!!!!!!! Also They charge you $5 ON EVERY Externel Payment, unless you open up also a saving account with them, these things are small sure, but you find more and more over time, you just stop trusting them.

I noticed I was receiving a inactivity fee 16 in total. When I called the customer support to see what the fees where about I spoke with a Louis.He said it was for your online bill service I advised I never approved the chargers as I pay my bills through my other bank and directly on the merchants site. He first advised saying he was only able to wave 2 but could go up to 6. I am still being charged 10 fees for something I did not approve or authorize... This is not the first time your bank has done this. I have done tons of business with you I had my Home equity through you glad I have moved that over to another bank. I am tried of the surprise fees and will be closing my account with you.

Cant say enough good things about ITCU, rebuilding my credit after a divorce and they have truly helped a lot... Dawna went above and beyond with helping me open a checking account. Instead of just telling me things she didnt know, she worked hard to find the correct answers to give me...Honestly, I would have been happy with the service even if it didnt work in my favor because she actually cared. A lot of places dont have good customer service or reps who care, but this one does... She treated me as tho I was depositing a million dollars in the bank, pleasure to do business with... Thanks Dawna!!!

Recently opened a checking account and was helped by Ms. Sparks at the Warren branch. She was very efficient and took time to explain all the various options available to me. I truly appreciate the service I received and will recommend the branch and Itcu to everyone.

Requiring an appointment for a simple quick shared branch check deposit is extraneous. I understand the extra measures for safety purposes but middle of the day Friday when the parking lot is empty and Im the only car in line and refusing to help me out is extremely frustrating.

Ever since they revised their online system, doing necessary things with this Bank it's just been intolerable. The automated system is a joke, they say leave a voice message after hours, when there is no voice message option. Their automated system list's an option that supposedly you can do banking over the phone, when you press that option, the automated system says that option is no longer available. You try to login to your online regardless of how strong you make your password, it forces you to get a verification passcode text to phone. sounds fine except when it doesn't work when you absolutely need it too and you cannot get access to your bank and there's no one to call on a Sunday. I've banked with InTouch for years and I can tell you I will never do anything with them again. Everything about this bank from their overall customer service, to their loan underwriting, to the malfunctioning ATMs, to this automated system that's completely useless, to their broken online banking system. Everything about this bank has become absolutely the worst I have ever experienced. I will never affiliate myself with this bank again.

Literally just encountered the RUDEST person I’ve ever encountered with at this branch! She has zero business being in a job that requires any sort of customer service or interactions with humans! Calling soon to speak with manager to find out her name and will gladly update this review.