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Credit union

InTouch Credit Union-GV E Sunset Rd, Henderson

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4.2
Closed
Wednesday9AM–5PM

+1 800-337-3328

https://www.itcu.org/about/locations/green-valley

4299 E Sunset Rd, Henderson, NV 89014, United States

Apply Online

    Services

    • Auto Loans
    • Checking Accounts
    • Business Accounts
    • Business Loans
    • Credit Cards
    • Certificates Of Deposit C Ds
    • Money Market Accounts
    • Health Savings Accounts HS As
    • Home Equity Loans
    • Home Equity Lines Of Credit HELO Cs
    • Youth Accounts
    • Individual Retirement Accounts IR As

    InTouch Credit Union-GV Reviews

    c

    chineye E
    4

    Jonathan made the auto loan process very smooth and easy for me. After dealing with the dealership, it was refreshing to work with someone who was very detailed and efficient. Loan process took about 2 days total in turnaround. Good rate and wonderful customer service. I would recommend this bank to friends and family members.

    Response from the owner

    Hello Chineye, and thank you for your review. We are so happy to hear Jonathan from our Green Valley branch was able to assist you with your auto loan. We know he and our lending team will be happy to hear the compliments as well. We appreciate you choosing us for your lending needs, and look forward to assisting you on your next financial venture. We hope to continue to provide you with five-star level service on your future visits. Thank you again, Chineye, for writing and for your membership!

    A

    A
    1

    This about ITCU, not specifically Green Valley. Their web function is a bottom feeder. It more often than not doesn't work properly. Guess its time to try to transfer my direct deposits and go elsewhere. Want to get your monthly statement? LOTS OF LUCK on that! All you get is unavailable. Their response? Post a review. So, I did.

    Response from the owner

    Hello A, and thank you for bringing this to our attention. This is not the level of service we strive for here at ITCU. After reading your review, there is not enough information for us to review your concern. We welcome you to send us your direct contact information via https://www.itcu.org/about/contact-us. At this time, we are not experiencing any issues with our web functions; however we do want to work with you to resolve the issue you are experiencing. We hope to hear from you soon, and gain the opportunity to retain your membership.

    R

    Robin Verner
    5

    i called the Green Valley branch today and I had the privilege of speaking with the Relationship Manager, Dianne P. I had an issue with understanding my checking account. Dianne was extremely kind, understanding and helpful. I really appreciated the way she made me feel and taking excellent care of me! Thanks Dianne for being so AWESOME! :) I will definitely recommend In Touch Credit Union to my family and friends.

    Response from the owner

    Hello, Robin, and thank you very much for your review. Member feedback is essential to InTouch Credit Union as we continue to work for our members and their financial well-being, and your story reassured us our staff is committed to doing just that. Thank you for taking the time to write about your experience with Dianne - we have shared your review with our team, and we all look forward to having the opportunity to provide you more five-star services again. Thank you again, Robin, and thank you for your membership!

    L

    Lemar Plump
    5

    I had Appointment today regarding my status as member and the banking representative really took his time to make sure that I was satisfied. The representative was very professional and concerned about my business needs and answered all of my questions as well. I didn't get his name unfortunately, however he appeared to be of Hawaiian descent. He was very knowledgeable and went above and beyond my expectations as well. Lemar Plump.

    Response from the owner

    Hello, Lemar, and thank you very much for taking the time to share your experience. Our staff enjoyed reading about your recent visit to our Green Valley location, and we hope to be able to provide you with more five-star services soon. Thank you again for your review, Lemar, and thank you for your membership!

    L

    Lindsey Brown
    5

    Love itcu! They have such great technology that stays up with the bigger banks competition. Amazing service, everyone is always so nice. If you're looking for that credit union feel with great rates, service and technology, come here!

    Response from the owner

    Hello, Lindsey, and thank you very much for your positive feedback. Your kind words regarding our services, employees and other ITCU perks are most appreciated, as is your recommendation to other readers. The staff at ITCU look forward to providing you with more five-star services soon; thank you again for your review, Lindsey, and thank you for your membership!

    M

    Marisa Petarra
    5

    Fernando Espinoza was awesome! He went out of his way to help my grandmother and I with our account at the Green Valley location without an appointment. He was polite, patient, kind & extremely helpful! Excellent customer service! Thank you Fernando for making sure our visit was nice and pleasant... and quick.

    Response from the owner

    Hello, Marisa, and thank you for sharing your experience. At InTouch, we want every member interaction to be a positive one, and it sounds like Fernando made your recent visit an exceptional one for you and your grandmother. We have passed your review along to Fernando and the rest of our team, and we hope to have the opportunity to provide you with more five-star services soon. Thank you again for writing, Marisa, and thank you for your membership!

    T

    T Raw
    5

    I’ve been a member for several years and every experience, has always been great! However, Jonathan went above and beyond to be personable and relatable. He was insightful and InTouch has a good one with him!

    Response from the owner

    Hello T Raw, and thank you for your review. We are happy to hear Jonathan at our Henderson branch was able to assist you and help you feel comfortable as you reviewed your banking needs with us at ITCU. We look forward to providing you with more five-star level services in the future. Thank you again, T Raw, for writing and for your membership!

    J

    J S
    5

    I was having issues with applying for a loan online and communication through emails with multiple credit unions. With only working normal business hours Mon-Fri, its been very difficult. I stopped by In Touch Credit Union Green Valley off Sunset in Henderson. I came into the branch a little too late but hopefully i talked to Corry Morris one of financial assistants. He was able to get me in on a Saturday. He checked up on my application and was able to not only able to open my savings account, but also get all my paperwork signed and finalized in no time. Because of Corry i am now able to drive my vehicle me and my family have needed for some time. I will be a customer for life now because of this accommodating experience. Customer service and understanding here is exceptional.

    Response from the owner

    Hello J S, and thank you for your review. What an awesome review to see and we are thrilled to hear you had such a remarkable experience with Cory at our Henderson branch. We look forward to continue providing you more five-star level service in the future. Thank you again, J S, for writing and for your membership!

    D

    Druecilla Robinson
    5

    My Husband and I had such an awesome experience at your Green Valley Branch. Tabitha went 3 extra miles to make sure we had the best possible service. She gave us some very insightful information and helped us as new customers to experience InTouch Credit Union in a different and better light and showed us all the great advantages to switching over from our other banking institutions. Thank you Tabitha for your wonderful service and making our day, and thank you for making us feel Welcomed. Your Amazing. Leslie and Druecilla

    Response from the owner

    Hello, Druecilla, and allow us to welcome you and your husband to the InTouch Credit Union family! Your review was wonderful to read, and we are looking forward to providing you with more five-star services soon! Our staff appreciates your kind words and feedback, and we enjoyed hearing how Tabitha was able to welcome you from your prior banking institution. Thank you again for your review, Druecilla, and thank you both for your membership!

    A

    Aaron Deview
    5

    Shout out to TuKeisha and Jodie in member solutions and Dianne at the Green Valley Branch. Once I found out this bank was local, I made an appointment and they fixed in a short time what I have been working on for months. And they did it was such appreciation for my business and great attitudes. Believe me, it was a nightmare before they got involved. Hugs and kisses to ITCU... Happy Valentine’s Day!!!

    Response from the owner

    Hello, Aaron, and thank you so much for your review. The InTouch staff greatly enjoyed reading about your conversations with TuKeisha, Jodie and Dianne. We certainly enjoy hearing when members have a great experience. We look forward to continue providing you with more five-star services in the future. Thank you again for taking time to write, Aaron, and thank you for your membership!

    C

    Cindy Lloyd
    5

    Diane Pasiemiak was FANTASTIC!!! She went out of her way to accommodate our needs, and explained everything about our transaction. We appreciate the extra time she spent helping us and how understanding she was throughout the process. Very considerate and patient. Highly recommend her.

    Response from the owner

    Hello, Cindy, and thank you for your review. We enjoyed reading about your visit with Dianne, and we appreciate your kind words and recommendation. Our staff looks forward to providing you more five-star services soon. Thank you again for writing, Cindy, and thank you for your membership!

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    FAQs

    • 1. How Can I Get a Connection With InTouch Credit Union-GV?

      You can call them at this phone number +1 800-337-3328. Or you can search for their website and fill in the request form online.
    • 3. What Services Can I Get From InTouch Credit Union-GV?

      InTouch Credit Union-GV provides you with a variety of services which include: '
      • Auto Loans
      • Checking Accounts
      • Business Accounts
      • Business Loans
      • Credit Cards
      ' You can get a title loan if you have gotten a clear vehicle title on your name.
    • 5. Is InTouch Credit Union-GV an Agency or a Lender?

      InTouch Credit Union-GV is a Credit union. To make things easier, iPaydayLoans enables you to get access with a large pool of honest lenders over the internet. You can get a fast personal loan via our platform even with bad credit.
    • 2. What Is the Location Of InTouch Credit Union-GV? How to Get There?

      InTouch Credit Union-GV is located at 4299 E Sunset Rd, Henderson, NV 89014, United States. You may refer to the map and locate the fastest way to access it.
    • 4. How Can I Secure a Loan at InTouch Credit Union-GV?

      You can search for their website and fill in the request form online. If you are looking for same day payday loans over the internet, you can turn to iPaydayLoans for more details.
    • 6. What Should I Do if I Fail to Pay Off My Loan?

      Kindly communicate with your lender if you are struggling with the monthly payments. Different lenders have different solutions to late payment. It is of great importance to check carefully before signing the loan agreement.
    • 7. Does InTouch Credit Union-GV Offer Bad Credit Loans?

      Yes, but if you want to get approved for a bad credit loan, we can help you out! Just check out our platform to get an installment loan even with bad credit.