Intandem Credit Union Plainfield Ave, Grand Rapids

I can not say enough positive things about Intandem CU! I have banked here almost 7 years and will not go anywhere else. They helped me purchase my home, new car and set up savings! The staff is always so friendly when I visit.

Courtney at the plainfield branch is an angel sent from heaven above! So sweet and ACTUALLY helpful. I’ve been banking here for over a decade now and she always makes me feel like family. If any of Courtney’s bosses sees this she deserves all the raises, promotions, vacations, and good things!

Great people to deal with,sure glad I switched to them

I've been a customer at the Kent County Credit Union for about 25 years. They're always helpful, friendly, and fast.

Opened an account here and they didn't give me a password for my online banking so now I can't view how much money I have in my account. Plus when I was there they were not very pleasant people. I'm taking my money and banking somewhere else. This credit union sucks

I have been a member of Intandem Credit Union (formerly Kent County) for 13 years. The member service is great and they even helped me get my first home loan! I would recommend them to anyone looking for a small town feel with services that the big banks provide!

Don't waste your time with discrimination from this establishment. That's putting it mildly. It's a requirement to be racist and judgmental. Give someone somewhere who cares about you a real chance.

They clearly do not want business. If they did, they would not act like the following. Stay away if you desire a responsive, customer service oriented financial institution. I am reviewing this on behalf of my roommate who has been a client of this institution for over 25 years, and her parents for over 35. She is closing her accounts and taking her business elsewhere. This began in the fall. She chose to apply for a credit card through them. She was approved with a rather nice credit line, which was to substantially increase in a few months. The card never showed up. After six weeks she began to call to inquire as to the status of such. She was advised to wait. Three months after being approved she was in the Credit Union on other business and again inquired about the Credit Card. After initially being brushed off she pushed a bit, and records were pulled up on the computer. Somehow there was no record of this approval or of a card being sent to her. Frustrating, but mistakes happen. Going through the process again, she was actually approved for a higher line. Then that one did my show up either. Cue a repeat of the above scenario. Calling once a week after six weeks. Being told to be patient, never receiving the card, for over three months. She simply canceled it this time, if there was anything to be canceled. In the latest transgression, she unfortunately suffered a car accident where her vehicle was totaled. No injuries, thank God. She chose to apply for an auto loan through them, as her insurance payout plus cash on hand, was a bit less than the car she wanted. She was told after calling on a Tuesday to come in for a meeting on a Friday. Going in she then spent only 15 minutes there filling out a form. Why this couldn't have been done on Tues, or Weds, or online even was mind-boggling. As there was no answer, up or down given that day she was there. Now, mind you, my friend has EXCELLENT credit, and relies on her vehicle for her primary income. Over the course of TWO WEEKS she STILL has not received final word on an amount approved for, let alone a check! She began to call after three business days. Has been consistently brushed off, told she would receive a call back, and NEVER has, and a couple of days ago even took the step of contacting a board member of the Credit Union whom she knows personally, to advise as to what's happening. THIS finally got a response, which was, "Well, we're hashing out numbers right now to make sure we get you the most money at the best rate," and was told she'd receive a call by the end of the day. There was no call. She called this morning to inquire yet again as to the status, and was told that the individual in charge of loans is not in. Don't forget, this woman's income relies on having a vehicle. It has now been three weeks since her 1st call. It's clear this Credit Union does not at all value it's clients. Stay away. She is now, as will be her parents, and this story will be shared with anyone foolish enough to do business with them .

Banked here for over 25 years and their always friendly. Great customer service.

Get with today’s world and learn how to accept a debt card payment instead of “cash only”