Huntington Bank Plymouth Rd, Livonia

I've been a Huntington member ever since my previous bank (First Merit) was bought out. I have never had any issues or complaints with Huntington until recently, around the time they merged with TCF. The constant inconveniences, poor communication, and rude employees have pushed me to look for a new financial institution. I am in the process of buttoning up a few things before I pull my money and head for a credit union. Here are my issues, if you care to know the details: 1. I have been unable to use mobile deposit since December when I switched to a Galaxy S21 phone. There is an existing compatability issue that their staff has not addressed for THREE MONTHS. 2. I am on a joint account with my grandparents (who were forced into Huntington after their TCF account merged). Even though I'm not the primary account holder, data and "spending reports" from their account always appear and disrupt my information when I try to use the app to view MY personal accounts. I contacted customer service to see if I could remove my grandparent's account information from my view, and the associate seemed annoyed and was of no help; I was told that since my name is on their account, I automatically get all that information and there's nothing I can do about it. I can "filter" account views, but the filter always resets automatically, making it a pointless feature. I used to enjoy the app, but I now find it annoying. 3. I recently visited this branch with my marriage certificate so that I could change my last name on my personal accounts. The woman helping me was clearly a new hire, because she didn't seem to know what she was doing. After she typed a few things into the system, she walked away and came back with a manager. The manager placed some papers down in front of me and gave me what felt like an interrogation. "Who are all these people?" She pointed at the names of my grandparents and my aunt, which were listed. I had forgotten that my name change would also affect the joint account. I explained the situation about how I was added to help them order groceries and goods, because they are elderly and disabled. The manager then told me that I had 48 hours to collect signatures from everyone on that list, or else their account would be frozen. I was livid. We all live in different cities, and my grandpa was in the hospital at that time. Why didn't anyone tell me about this ridiculous requirement before the name change was processed? They refused to undo the action they made in the system. I also asked if I could be taken off the account, and she said "no." No one apologized for the inconvenience. I have three jobs and a family to take care of, and somehow I had to drive all over southeast Michigan to get signatures for a silly name change so that my poor grandparents wouldn't lose access to their own money.

Would have been nice to know it moved, the map still shows the old location... The new building looks really slapped together... Stuff is crooked on the walls and falling off... It's almost comical. The staff in the offices is just sitting there watching the line grow while the 2 tellers know almost nothing about banking.

I think they are nice here and helpful.

Amazing bankers! Love this branch .

They miss counted my money. Hardly spoke English. Then gave me an incorrect check!? They were extremely short staffed the line went out the window.horrible. I suggest you give your money to someone else

Kalie, vicky, jacky,sehbah are very very honest cooperating and really go more than the extra mile, god bless u all and merry Christmas

I was very pleased with the service and kindness.

I recently visited this branch to check on any offerings on APY compare to other institutions, so I met with the branch manager and she had the nerve to ask me why do I have that much liquidity.... completely unprofessional. I wish TCF bank was never bought by Huntington.