Harborstone Credit Union Galaxy Dr, Lacey
+1 800-523-3641
https://www.harborstone.com/home/home
1445 Galaxy Dr NE, Lacey, WA 98516, United States
Harborstone Credit Union Reviews
L
I love my Harborstone. Any issues I have they always have a solution. I left bank of America in 2009 and been a Harborstone member ever since. LOVE Them!
Thank you Laurie for the kind words! We are so thankful that you are part of the Harborstone family!
D
Harborstone Credit Union is open very short hours and when you contact due to issues with login the response is unhelpful. I opened a joint account for my son per their suggestion but I cannot access the account because the system only recognizes my personal account. I wanted to just add him to my account but was told that would not be a good idea. The people at the bank are nice if you can go when they are open but the online is antiquated at best. The online banking is NOT user friendly.
j
Almost impossible to get a live person on the phone. I just called in and was on hold for over a half hour without anyone answering. I finally gave up. If you're looking for a financial institution that automates everything to the point you cannot get help from a live person this is the one for you.
Hi Jason, we understand how frustrating it is to be waiting on hold for an extended amount of time and we apologize that this was your experience. Our call volume has increased significantly since the start of the pandemic and we are doing our best to build up our Member Service Representative team while serving our members to the best of our abilities. Reviews like this hit close to home as we are aware of this issue and doing the best we can to correct it. Please know that your membership and feedback are appreciated and we thank you for your patience as we navigate through this together.
J
Worst experience ive ever had with any banking institution. Will not work with you on payme t date, took 3 requests to get any info on loan, $14 fee to pay over the phone, cant use joint account to pay as my wifes name is on the card, severely lacks customer service. Never banking here again and will refinance asap. Avoid the headache
Hi Joseph. It’s frustrating when you don’t get the service you expected when handling your loans. We would like the opportunity to talk with you about ways to complete your auto loan payment for free and discuss details of your loan contract such as your payment due date. Please give us a call at 1-800-523-3641 or make an in-branch appointment at harborstone.com/appointment. We look forward to hearing from you!
J
My father passed away and it took months to get them to get things straight on their end. One employee told me there was a beneficiary then the next told me there was no beneficiary on the account. Long story short, this branch is not very efficient when it comes to handling the account of a deceased. My stepfather and I had to visit the branch 5 times to get this account paid out and closed. Save yourself and your family members the time and hassle and find another banking institution. They clearly don’t care how much of your time they waste repeating their processes over and over.
Hi Julia, we are deeply sorry for your loss and your recent experience. We take matters like this seriously and do have some strict procedures we must follow to ensure the safety and security of the member. We apologize for the inconvenience and any added stress you experienced throughout the process. We wish only the best to you and your family during this difficult time.
C
Harborstone is a great place to finance a vehicle.. however their short hours of operations causes problems with the average business model..
Hi Chuck, thank you for your review. We take our members feedback seriously and are always looking for ways we can improve. In order to better serve you in the future, we would appreciate the opportunity to discuss your experience further. Please give us a call at (253) 584-2260 or 1-800-523-3641.
D
The best service, friendly employees. Harbor Stone Credit Union #1 in my book, they have always took good care of me.
Thank you for sharing your experience with us Derwin! You've brightened our day as well as our Lacey team's. Take care!
D
I understand the difficulties of the pandemic but Harborstone expects customers to operate at Harborstones convenience. Other businesses are allowed to open. A financial institution should not be the last to allow entry. I'm tired of waiting for callbacks that don't come. I can't open accounts or do the banking that I need to without making an appointment and I can't make that appointment unless I can reach someone at the branch. When you finally do reach someone they tell you there's no appointments available. You can't call the branch directly, you can only reach them through messages sent through their customer service line. And then you wait for a call back. When I do reach someone at the branch they want to schedule my appointment for the following week. If you don't want my business I'm happy to take it to a bank that does.
Hi Dean, we apologize for your frustration in trying to schedule an appointment. Our members are a top priority and we continue to look for ways we can best serve our membership while keeping our employees safe during this pandemic. We are actively planning our next phase of service to our members, which includes the opportunity for walk-in services. To minimize wait times, however, we will continue to recommend scheduling an appointment online at harborstone.com/appointment. We appreciate you being a loyal Harborstone member and we look forward to serving you in branch soon.
T
Nearly impossible to get ahold of when you try you are on hold for a long time and then when they pick up they just hang up. Terrible banking and terrible Work ethic.
Hi Tony, we understand how frustrating it is to be waiting on hold for an extended amount of time and we apologize that this was your experience. Our call volume has recently increased significantly and we are doing our best to train and build up our Member Service Representative team while serving our members to the best of our abilities. Reviews like this hit close to home as we are aware of the long hold times and are doing the best we can to correct it. Please know that your membership and feedback are appreciated and we thank you for your patience as we navigate through this together.
A
Go to ANY OTHER CREDIT UNION! FEES UPON FEES UPON FEES! Call and they treat you like garbage. I was with BECU for 15 years and REGRET moving to these guys. Go to BECU they are so amazing! HARBORSTONE IS TRASH! 1 star is way too many stars!
Hi Andei, we understand how frustrating it is to not get the service you expect and to be acquiring fees. We would like the opportunity to talk more with you about your experience in order to best resolve this issue and help you avoid future fees. We strive for excellent customer service and appreciate you sharing your feedback with us. Thank you for your membership.
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FAQs
1. How Can I Locate Harborstone Credit Union?
You can call Harborstone Credit Union via +1 800-523-3641. You can access our online loan marketplace to submit your loan application as well.3. How Can I Get A Loan At Harborstone Credit Union?
You can fill in our easy-to-use online form on their website. If you need addition financial assistance, you can always check out our website and choose between various loan options to obtain payday loans.5. What Will Happen If I Am Not Able To Perform Repayment On My Loan?
You should discuss the issue with your lender if you have issue paying your loans. Your lender may adjust the repayment due dates for you to fit your financial situation at the moment. If you default on your online title loan services, you may no longer possess your vehicle any more.
2. What Is the Location Information of Harborstone Credit Union?
Harborstone Credit Union is located at 1445 Galaxy Dr NE, Lacey, WA 98516, United States. You can look for their store address on the map software and get the support you need from them without any hassles.4. Is Harborstone Credit Union An Agency Or A Lender?
Harborstone Credit Union is a Credit union that accepts all kinds of loan requests. You can visit our online platform to get various loan services including online installment loan services. In addition, iPaydayLoans, as an online loan broker, can link our customers with our network of lenders to get dependable loan services.6. Can I Get Loans With Unpleasant Credit Background from Harborstone Credit Union?
Yes, it is possible to get loans with bad credit such as online personal loans from them. You can contact the loan service providers for detailed information regarding loan requirements. You can also visit our online platform to get instant loan quotes with friendly requirements.