Gulliver's Travel S Hulen St, Fort Worth

BUYER BEWARE!! I had done all of the research for our trip. With this being a rather decent sized international trip I wanted to use a travel agent instead of making all the arrangements myself. I reached out to Gulliver’s via email. Carol emailed me back and provided me a quote for what I asked for. We then spoke on the phone. I was prepared to pay our deposit when Carol advised me that I would be charged a $100 research fee l. Woah. Hold up. No, that’s not how this works. REPUTABLE Travel Agencies DO NOT CHARGE the client fees! They are paid commissions from the cruise lines, hotels and resorts. Airlines are a different story. REPUTABLE agents provide INCENTIVES to their clients, not deterrents like fees! I politely declined to pay the fee and said I guess we won’t be moving forward. Minutes later, while on the phone with a reputable agent, I was left a voicemail by Carol stating that the owner had approved for her to waive the research fee since I “did all the legwork” myself. Lol! I laughed. If you’re going to pay an unethical research fee to deter people from using you for research and then booking them self, you might want to charge it and collect it before you provide a quote. Just sayin’. I emailed Carol back to thank her for getting the approval to waive the fee. However, I did not wish to use as company that lacks integrity. So just a heads up. They charge a fee. There are MANY other companies out there that do NOT.

My family's vacation to Alaska was wonderful. We had fun at every port while sailing on the Celebrity Solstice. Julia Lilly was our travel agent and she is very informative and patient. She answered every question I had. I would highly recommend her services.

We simply would not travel if it wasn't for Diana Dempsey at Gulliver's Travel. She has booked multiple vacations for us, and every single one of them have been a trip of a lifetime. She picked us out the most perfect hotel for our last trip we took to Maui. We had an amazing time, and didn't worry about a thing knowing Diana was there to take care of any problems that may have arisen. We are starting to book our third Disney World trip with her, and would not trust anyone else!

They knew far more about what I needed for my trip than I did. There is a wonderful sense of teamwork that shows. They work together to bring about the best experience for their travelers. Now that I have returned from my family trip, I can't say enough wonderful things about the care and service I received! They made sure that everything was taken care of, giving us a stress free vacation ...absolutely priceless!

Very disappointed with customer service. I know everyone has been affected by the covid virus. I had the Heart of Europe tour scheduled however covid made European travel IMPOSSIBLE, tours were canceled however my deposit was NON REFUNDABLE. It was not my choice to cancel so why am I being denied a refund. This is just WRONG.

Sabrina did a terrific job from start to finish. She checked in several times during our trip to make sure we had all the needed info. Great service!

Cindy is our favorite and only travel agent. Not only did she recommend an awesome vacation destination but she guided us through many hurdles with family cancellations and switching reservations. The morning of our departure our daughter tested positive for covid and was running a high fever. We contacted Cindy very early that morning and she was able to contact our trip insurance and had it all taken care of within an hour. My daughter and future son in law will now be able to enjoy the vacation at another time. Cindy is the best in the business!!

Diana Dempsey at Gulliver's Travel was a lifesaver! She planned our family vacation to Costa Rica and took all of the legwork out for us. She was able to share her personal experience with traveling to CR, as well as advice from her boss in regards to fishing trips there. Diana made traveling so easy for us, it seemed too good to be true. She stayed in constant communication with us throughout the planning process via phone and email. It is with great confidence that we recommend Diana and Gulliver's Travels for all of your travel needs.

What can I say! This was mine & my husbands first out of the country trip, so I insisted on a travel agent to ease all my worries. A family member referred Cindy at Gullivers in Ft Worth. She was phenomenal, answered all my calls & emails, and took care of everything! We will definitely be using her again

I was so pleased with how smoothly our cruise vacation was! Missy at Gulliver's Travel made sure we had everything ready from boarding passes, check in time and even set up a cocktail hour for our large group! I will definitely be seeing Missy again soon to book our next vacation!