Guardian Savings Bank Colerain Ave, Cincinnati

I had an excellent experience working with Guardian, and specifically my loan officer Ben Montoya. I built a new house and Ben worked with me for over a year to make sure the entire process was smooth and easy. I had many questions and Ben was always able to answer them and help me feel comfortable during the long construction timeline. I ended up using some non-standard loan products thanks to Ben's advice and I wouldn't have known about these options without his help. I have already referred several others to this bank and I plan to use Ben for all my future mortgage needs.

Horrible corporate customer service. I was one day - ONE DAY - late on a loan payment I've had for over a decade with them and they turned me over to collections. ONE DAY LATE in over 10 YEARS! When I called to see why, I was given the most condescending speech by some entitled man lecturing me on when the loan payment was due. Really? Find another bank who won't talk to you like you're a miscreant toddler. Take your business elsewhere.

I love Guardian Savings Bank! Everyone there is sooo friendly! They offer all kinds of investment opportunities, free checking and their FDIC insured. I feel like I'm at my own personal bank, everyone knows my name when I walk in. Very professional!

Do not bank here. They are stuck in 1960s. You call they transfer you or tell you to your branch you open the account. How frustrating. This back is for REALLYYYY OLD PEOPLE. THEY TELL YOU LIES! TRUST ME. THEY COMMUNICATION IS FOR THE ELDERLY THEY DON'T HAVE ATMS THEY DON'T HAVE CUSTOMERS SERVICE TEAM & OLD PEOPLE ANSWER THE PHONE SWEARING YOU SOUND LIKE ANOTHER PERSON WHO CALLED THE DAY BEFORE. LOL SMH

Sharon Altman at Guardian savings bank is truly a great person to work with. I highly recommend Sharon!

Absolutely the worst and in my opinion thieves! It was a complete struggle the entire time trying to closed the loan. Had major issues with our loan officer. He kept trying to pressure us to cash out our 401Ks. He even threaten to fight my father and is still employed with the bank. The loan closed in May. Our builder backed out in August. 9 months after the closing the bank canceled our construction loan. I was even told I could self contract or find another builder and had 2 years to get it complete. Top it off they didn't refund any of the almost 6k of closing fees including points I paid for a lower interest rate. Run far away from this bank!

I would leave 0 stars if possible. My experience with Guardian has been terrible. I think it all may be due to the loan officer Benjamin Montoya. He is horrible and Guardian shouldn't put up with that. I have emailed and called several times with no response. Benjamin Montoya is the worst person I have ever tried to work with. Guardian is at fault as well for allowing loan officers such as Benjamin Montoya to continuing to for work for them. If that is the case I will gladly take my business elsewhere.

The BBB complaints are from customers refinancing their mortgsge being told one thing and then something completely different being presented at closing. This was our experience as well. The insult is we were told with a smile and a small chuckle that they can't control final numbers. The fast talking is commissioned based but it should at least be honest. Go elsewhere when purchasing a home. You need to enter such a major purchsse with zero nagativity in the aftermath.

I applied 11/12/19 to refi my condo (10 yrs with Guardian) today is 1/29/20 and still haven’t closed very unhappy how things have gone - Don’t recommend using this bank!

Great local bank, friendly and easy to work with. Highly recommend!