Guaranty Home Mortgage Corporation Lea Ave, Nashville

They are holding my escrow account money from 2021 in 2022 I have called twice ! They said I can have my $1504 in December, almost 9 months away, when they will do an escrow analysis because they are still insisting that it has to go under review even though they are admitting to the overpaid amount in my account. After 25 minutes with a costumer representative and 30 minutes more on hold to talk to a supervisor I finally was able to talk to an “executive team manager”. I spend another hour on the phone with her to solve nothing. She said this has to go under review and I will just have to wait for my money. She also said to call in 2 weeks to see the status of my complaint. Ridiculous costumer service since I’ve already spent hours on the phone to get my money back after they admitted they have to refund me. Basically they are going to make more money out of my money instead of me making money out of my OWN MONEY.

From the first phone call to actually closing on our home, Cheryl White with Guaranty Trust made us feel so comfortable. We were confident throughout the entire process that we had chosen the right place for our home loan. She was on top of it, knew her stuff, and did what she told us she would do. She was very professional, honest, and friendly. She had our paperwork completed in a timely manner. She worked around our crazy schedules and got us a wonderful rate on our new home! We could not be more pleased with the service and we are so thankful to Cheryl White at Guaranty Trust. Please give her a call, you will not regret it!

Our experience with Guaranty Trust was exceptional! Cheryl White was our loan officer, and she was professional and trustworthy. We refinanced our loan to a lower interest rate which helped us out financially. We were pleased with how easy and painless it was. I would recommend Guaranty Trust for your new home loan or any other services that you might need. Please ask for Cheryl and she will take care of you. Thanks so much Sandra and Mario Saracho.

Cheryl White with Guaranty Trust was amazing to work with! She had flexible hours, which help tremendously with my husband and me, since we work in Nashville and don't always know how traffic is going to be. She was very responsive in any communication we had about our mortgage loan and answered all of our questions. We will definitely use Cheryl again in the future!

I wanted to share my experience with Guaranty Trust Mortgage and my agent, Cheryl White. I refinanced my home and I knew nothing about this process or what to do. I was referred to Cheryl by a friend and I can see why. She took me by the hand and led me through this process and it was very easy and she explained each step along the way. If or when I do this again, I will definitely call Cheryl and I would recommend her to anyone.

Cheryl White was a pleasure to deal with during my recent home purchase and obtaining of a Mortgage through Guaranty Trust. She was professional, knowledgable, and efficient. I got a great deal on my interest rate. Of course my squeaky clean credit didn't hurt. :-) Seriously, save yourself a lot of headaches and get a hold of Cheryl and she will help you through the process and you'll be in your new house before you know it. Also Guaranty Trust in general is great to deal with. I acquired a mortgage in the 90's from them as well and it was smooth sailing. Obviously a long standing and reputable company.

I recently did a mortgage refinance with Guaranty Trust and had a great experience with them. I truly appreciated the excellent service received from my loan officer, Kathy Cranmer. I would highly recommend Kathy to anyone looking for a home loan or to do a refi. She was very courteous, professional, and easy to talk with. She always answered all of my questions and followed through with what she said she would do. If the need arose, I would definitely use Guaranty Trust again in the future!

Well it's been a year since we moved into our beautiful home. We could not have done this without the help of Cheryl White and the rest of the Guaranty Trust Team. Owning your own business makes thing a little more interesting with obtaining a loan to say the least and Cheryl was able to assist us through the whole process. We were able to hit all the important dates during this process and close on our new home without a glitch. I have referred Cheryl to many of my colleagues and would highly recommend her and the team to anyone who needs assistance in obtaining a loan. Thanks again for all your help! Craig Haubner

My wife Tammy and I have used Cheryl White to purchase two houses and to refinance one time. Cheryl has even helped our daughter purchase her first home. She is very patient and very informative during the process. She takes the time to explain the process and answer any questions that come up. I recommend Cheryl at least once a month to friends and family. The best part is Cheryl is very easy to contact and returns calls promptly even on weekends.

We had a great experience with Guaranty Trust. Not only did Angy Farris meticulously take care of every detail, but she was truly a pleasure to work with. Despite inspection delays and needed home repair work, we miraculously closed on time without a hitch on their end. She patiently and thoroughly answered every question as if we were the only mortgage she was concerned about (which was certainly not the case). She walked us through the entire process. Angy and Guaranty Trust came to us highly recommended by a respected friend, and we also highly recommend her.

I loved working with Cheryl White. When I originally purchased my home she was the person I went through & when I refinanced it, she was right there to help me again. She is the most helpful & sweet loan advisor I know. I will refer anyone I know to her & Guaranty Trust, Thank you very much & I am so glad she is with Guaranty Trust.

Cheryl White was an absolute pleasure to work with during our home buying process. She was both professional and personable-- a delightful combination. She was knowledgeable, a solid communicator, and very responsive to our needs. Cheryl will, without fail, do whatever she can to get the job done. If you're in the market for a mortgage professional that will go above and beyond, she's an excellent choice.

Our experience with Guaranty Trust was extremely pleasant! Our loan officer, Cheryl White was professional, available, and honest. She made the experience of purchasing a home painless and exciting. She was available to answer any questions or concerns day or night, providing her home and cell phone numbers in the event we missed her at the office. There were no hidden fees, no shady deals, just upfront, honest and hardworking individuals who sincerely wanted to help us finance our first home together. We would highly recommend Guaranty Trust to anyone looking to purchase a home! John & Roni

We originally enlisted Cheryl White when we purchased our home 3 years ago. She did a fantastic job setting up our mortgage. She did such a great job that we utilized her help and expertise again recently to process a refinance for us. She goes above and beyond to make sure everything is processed timely and accurately. Her customer service is top notch and I would recommend her and Guaranty Trust to anyone with mortgage/refinance needs. She is a true professional; she's been in the business for a long time. You can't go wrong working with Cheryl!

Cheryl with Guaranty Trust is AWESOME! She helped my husband and me navigate the experience of first time home buying with patience and expertise. Not only did she quickly and thoroughly respond to each of our endless questions, she was able to get us a great rate and make a nerve-racking experience a pleasant one. Cheryl is excellent at what she does and we would recommend her to any of our friends looking for a smooth lending transaction!

I'd like to thank Cheryl White of Guaranty Trust Company for her excellent service. Over the past 22 years we have relocated to different states seven times. I can honestly say that Cheryl made this the easiest transition of them all. Her courteous and prompt service is outstanding -- she knows her job well and executes well. I couldn't tell you the names of prior service providers or even the company names of the other mortgage companies, but I won't forget Cheryl White or Guaranty Trust Company. That's the type of service that leaves a lasting impression. They can be proud of their service and that's the kind of service I appreciate. Keep up the great work! You get an A+ from me. Thank you!

My home refinance experience with Cheryl White of Guaranty Trust was excellent, and I would recommend the services of Cheryl and Guaranty Trust to anyone looking to purchase or refinance. Cheryl was prompt to answer any questions I had, and the process was completed in a very timely manner. I will certainly be giving Cheryl another call the next time I'm in the market for a mortgage.

My husband and I recently refinanced our home with Guaranty Trust. Cheryl White has been our most trusted loan officer through the years when purchasing, selling, and/or refinancing. She is very trustworthy, honest, detail oriented, you name it! My husband and I would highly recommend Cheryl White!

Cheryl White is EXCEPTIONAL! She is very professional, thorough with explaining the refinance process, and very personable. She is very honest, direct to the point, and detail oriented. She communicates very well and works in a timely manner. When looking for a great loan office, look no further! Ask for Cheryl White at Guaranty Trust! She'll take good care of you! :-)

I have recently refinanced my home using Guaranty Trust. I am thoroughly satisfied and impressed with Guaranty Trust and my Loan Officer Cheryl White. Her experience and guidance through the process was greatly appreciated. My circumstances were different and Cheryl and the Guaranty Trust team worked around them and made my dream happen. I give Cheryl and Guaranty Trust a five star rating.They really are the home loan experts. Brian Bailey

I would recommend anyone who is buying a home to call Cheryl White at Guaranty Trust. She was extremely knowledgeable, friendly and very patient with us as we put in offers on multiple different homes before finding one. Cheryl did an outstanding job walking me through every step of the process, locked us in to a great rate and made the whole process smooth.

We really enjoyed working with Guaranty Trust. Our Realtor suggested Guaranty Trust company to us because they were the best in town. All of the staff members were very nice and polite and made us feel comfortable in their office. Lori Clark, our loan officer was very helpful she explained each and every detail to us carefully and we understood her thoroughly. Overall we received a very low interest rate of 3.25% and got the money we needed to purchase our first home. Thank you Guaranty Trust.

We are very pleased with our experience with Guaranty Trust, and we thoroughly enjoyed working with Shearer Spears. She was very detailed and thorough. She took the time to sit down with us and explain things in a way that made sense. We never felt like we were bothering her with our questions - she was always willing to help! Should we ever need to refinance or get a new mortgage, Shearer Spears with Guaranty will be our go-to person.