Truist Commerce St, Nashville

I've been trying to close a Nashville account for 3 months since we now live in another state. It can't be done online and the "chat" people won't do it either. The only way is to call the branch or via USPS mail. I've called the Brentwood TN branch a dozen times. No one ever answers and the phone system usually just takes you in circles when you try to connect to VM. However, even when I was able to leave a message, no one has EVER returned the call. On top of that, the account has to be at a zero balance before they will close it, but will charge a fee for an account with zero balance. So if the mail doesn't get to them on the day the check clears to zero it out, they charge the fee and won't let you close the account. I tried the main Nashville office today and it's "temporarily closed". Maddening.

I walked into the location to do a wire transfer. After sitting in Janice's office for about 10 minutes watching her go through a very unorganized desk looking for her "pin number". Apparently w/o this said pin number, Janice is unable to do her job. So I had to LEAVE and go to another branch because of incompetence and lack of preparation to do one's job. Completely unprofessional!!!

This is the worst Branch of the worst Bank EVER! It needs to be closed ASAP.

This entire team helped me through the most troubling time in my finances. From the teller to the branch manger, I felt so taken care of. I must have come to them with my banking issues 6 times in two weeks and they were nothing but courteous, patient, kind, and helpful. This team is full of angels and I have each of them to thank, dearly.

Wanted to charge me $7 to cash a check from their bank because I was not a customer myself. I would be outraged if they charged someone I wrote a check to after paying fees for a checking account. That’s why I’m not a customer.

Waited about 15 min to be serviced