Fifth Third Bank & ATM Church St, Nashville

Absolutley the worst bank. Spent the past 5 years with them without a single good experience. Most recently had 2 seperate fraud charges on my account, called and disputed them after a nightmare weekend as they dont have 24/7 customer service and are closed weekends. Was told the account was blocked and charges disputed but i woke up again today to a 1700$ charge. Called customer service again to figure out how this happened and turns out they didnt block the account at all...then proceeded to transfer me to 5 different departments back and forth. Im currently one hour and 3 minutes into a phone call where i simply wanted to dispute charges and freeze all accounts and have gotten nowhere. WORST BANK EVER

I don't think I've left this bank once without feeling annoyed.

We’ve banked with 5/3 for 11 years and put up with terrible customer service for way to long. After recent problems at the Nashville downtown branch we are finally looking for somewhere else to take our business. This location is in between managers. I’ve requested to speak with an area/regional manager several times and haven’t heard from anyone.

I received exceptional service today from Jacolby when I came to open a checking account! She was so detailed and made sure I had a good grasp on everything!

This is the most frustrating bank ever. I needed to correct THEIR mistake and just to talk to someone at the branch this morning took 30 minutes. Any time something goes wrong with my account I know it's going to take a ridiculous amount of time to get it corrected.

Mandee that served me around 13:07 on 1/3/2018 was very unprofessional and rude. The western union is offering mobile service to transfer money and this branch is one of the participating location. The lady told me she is not set up for that and she told me firstly it would be her first time to do it as she has never done it before. I said that is fine, everyone has his/her first time as long as you are tying to help the customer. Later on, she said she is just a flow and never meant to set up to do western union. The branch clearly stated the western union service is supported and would be open til 5 pm. The western union agent confirmed to me the branch should be able to help me and the agent would like to talk to the lady and the lady was unwilling to take the call and said she has many clients in the line. To be frank, I am the first customer before all other clients. You do not skip the clients when you are still serving the current one. It was rude from her side. The managers apologized which is fine and I tried to explain to them what is happening and the western union representative would like to speak to them but one of them is unwillingly to take the call. The managers explained to me of labor shortage and is not able to serve the client. If your store is opened, you should be prepared to serve clients. You could have put a sign saying no western union service available today. However, sign is on. In additions, the staff and managers keep turning me away to another location but I have repeated myself 4 times, the store is not opened today. This branch is horrible, please do not go there. Thank you for your attention.

People only leave reviews when they're frustrated but I've banked with 5/3 for years with no problem. Customer service is always great. I've even had overdrafts reversed when it was my own fault.

Signed up for an account under a promotion that they refused to give me credit for. I was told multiple times I would receive a call back about the issue and heard nothing. Then told I had to go into a branch to close my account when everyone else does this over the phone.

This branch has the worst customer service in the world. I was waiting almost 30 minutes to speak with someone about my account to the point where I ended up walking out because nobody offered to help and I had somewhere else to be. I will not be going back to this branch.

Very short staffed. Nicolle the manager is great. Teller not very friendly. Never smiling..