Great River Federal Credit Union W St Germain St, St Cloud

Our local credit union was taken over by GRFCU recently. The local staff is amazing. However, since Great River has taken over, it's like jumping through corporate bank hoops. Ive been charged ATM fees (when using their ATM) since we signed up. They definitely ruined the "small town credit union" vibe. I'll be bank shopping soon. If I wanted to deal with people out of state for loans, I would've stuck with USAA.

Can you get the right number to fraud services? Every time my card gets flagged I have to play phone tag with the local branch and two 1 800 numbers an figure this out for myself. Unacceptable. Also when are you going to start incorporating crypto and paypal? Get with the times

My daughter and I have had an accout. for 9 years and they have always treated us well. The children's program is really good for young ones to learn to save money.

I have been with great river for 2 years this October. I started banking with them when I got an auto loan. For some reason that nobody can answer they put an additional insurance policy on my loan raising my payment about 130 a month. Nothing has changed on MY insurance policy that is well above what is required but yet they refuse to take off the insurance they have wrongfully added. This has been going on for moths with numerous people saying they will look into it and take care of it.

I have been a credit union member for about four years now. It started with a home loan for which I was not the best qualified, but they worked with me and I have had the home since. Since that time, I have had glitches where I needed to move money to and from the credit union on a moments notice. While it required scrambling, they were able to make it happen within the same day. For me they represent what "banking" should be, caring, flexibility, reasonableness... because those decisions affect real people.

I'd been a member of the credit union for 20 years and they closed my account out for inactivity with no notice and send the funds to the state of Texas. You'd think they would like to let you leave savings there and happily use it while accruing interest, but apparently that is not the case.

This is the absolute worst bank you could bank with. Nobody knows what they are doing at the Sauk Rapids location. There overall customer service is horrendous. They only care about your money, not the customer

Update: I'm in the process of closing my accounts. In the age of mobile technology and ease of access - GRFCU is not on par with other financial institutions. If you're looking for a new bank or credit union I recommend going somewhere else. Original comments: I've banked here for 15 years and have loved everything about Great River Federal Credit Union. I haven't been local to the St. Cloud area for about six years now and have never considered changing banks... Until recently. The core system upgrade that has been going on for the last few days has been the most frustrating thing I've ever experienced with this bank. Initially there was very little information to members about what exactly was happening and how long the process would take. Then after being told my automatic payments and transfers would not be affected the system failed to make a transfer, online banking says it can't find my account, and I can't even check my account history to see if the transfer actually failed. The website claims things will be a little strange and I should check my E-statements. The E-statement feature doesn't work I've tried three different browsers with no success. Seriously looking at refinancing my auto loans with a different institution and closing my accounts with Great River Federal. I spoke with a customer service representative who said he would call me back on 2/4 to confirm if my transfers went through. Update 2/4: customer service called back and stated that my transfers did not go through but that they would back date my payment to the first to adjust for interest gained. That was nice to hear. Additionally I'm either experiencing more problems with the new system than everyone else or I'm just overly vocal when my banking isn't working as intended. Customer service to call back on 2/7. Update 2/10: I was never contacted again by GRFCU customer service. I attempted to set up my automatic transfers again and they all have an error "Options used in this transfer are no longer available." I don't want to spend anymore of my time dealing with a broken banking system. This transition was very poorly executed by GRFCU.

I banked here for years, but consistently found their policies to be focused on the credit union, rather than the members. During my time there, they instituted a fee for checking accounts, which I've never heard of a credit union doing, and isn't the norm in this area, even if it's done elsewhere. I have since moved to another, much more member-centric credit union, and I have not once regretted my decision.

I recently opened an account with GRFCU. I like to support local businesses and I have enjoyed seeing how this credit union makes a difference in the community with so many sponsored events and support! They ROCK! Also, I had a member advisor, Nick, personally reach out to me at least 3 times to ensure everything was going ok, tell me about a referral bonus and answer any questions. What an amazing experience in banking!