Goodeed Electronics Main St, Nashua

Thank you so much for the nice words.

Thanks so much Ciara! So happy to hear you've been a return customer for so many years

We are thriving to promote the idea of reusing and recycling while keeping affordable prices. As a small local business it is very difficult to stay alive with big players. We know not everything we sell is in perfect condition but reviews such as yours gives us hope to keep on improving our performance. Thank you for your goodeed

Listen I wanted to come here to thank you for the glowing review but now I'm here to tell you we totally approve of your name and hope it's real! lol. Thanks so much Rick

1.5 hours?! Let us be the one to thank YOU for making the trip to see us. We're a hidden treasure out here in Nashua, always trying to spin good deals while moving towards a greener and more sustainable future. Thanks for your Goodeed and we hope to see you again soon!

Thanks so much for the kind words AL!

Hi Zachary. We take these kinds of reviews extremely seriously, to the point where we'll rollback our security footage with audio and actually watch the interactions. In the past 2 weeks, we've had 2 customers come in to sell used computer parts. Our resident PC expert Bernard was working on both days. One customer brought in an old graphics card and another customer brought in older used hard drives. I'm guessing you're one of these 2 customers in question. Before dealing with your specific interaction, let me apologize for any confusion over what types of electronics we deal with. We advertise ourselves as a used electronics store because we are, in fact, a used electronics store. Being a used electronics store doesn't mean we deal with every single piece of used electronics. If you had called beforehand and asked us or checked our website, we would have clearly explained why we don't buy certain electronics. When it comes to internal PC parts, testing them is the biggest hassle for us. Our margins are already razor thin and the time and equipment required to test an older GPU or older HDDs is just not worth the time, especially with all the new tech available to us now. We will certainly work on how that is communicated in the future. Regarding your specific interaction, I apologize if you felt like you were "laughed out of the store" or felt like you were disrespected. We've been doing business in Nashua for over 30 years in the same plaza. We take our customer service extremely seriously. We certainly don't belittle anyone or ridicule them for their lack of knowledge on how our business works. We deal with a lot of customers and are pretty matter-of-fact on items we aren't interested in or items we'll accept. Your interaction was pretty short. If you had asked us who would be interested in your item(s), we would have given you the name of Showtime (they deal specifically with PC products) or other businesses that may buy your used products. We would even offer to recycle them for you for free if you were just looking to get rid of them. We can see you're a pretty prolific reviewer. We respect the opinion of local guides as a great source of feedback for other customers. You should know that we are the definition of a small business- we're a mom and pop shop with 10 employees spread out between 2 locations. We don't claim to be perfect but we certainly depend on reviews to accurately portray what we do as a business. We can't force you to change your review, we can only hope you'll reconsider your interaction as an instance of miscommunication and give us another chance to fully explain our business model. Really appreciate your time and if you happen to come in again, ask for Arya and I'll take care of you. All the best and thanks for doing your Goodeed

Frank- can't explain how nice this thorough review was. Really appreciate the time you took to write it out and hopefully we'll see you again soon

Hey Thomas, sorry for your experience here at Goodeed Electronics. I just wanted to give you a little more information on how we do business because it seems as though you're a little bit confused on how this works. 1) Your assertion that our offers are "ridiculously low" is categorically and provably false. Our guarantee is that we will match or beat any cash offer from any business in a 100 mile radius, no questions asked. Bring us a better quote and we'll match it. Our offers fall in line with public market value of second-hand items and our ability to re-sell them. We've been doing this for 15+ years. We know what we're doing. Most people overvalue their personal items. We aren't buying the item from you for our own personal use... we're literally buying the item to re-sell it. Sadly, we spend a decent amount of time reminding people of that, we just don't generally have to respond to negative reviews from people who have no idea how this business functions. Most times they just ask us. Seems to be a reasonable thing to do, don't you think? 2) We're not a pawn shop. We don't pawn anything. We literally do not offer the service. The only exception to this is a "buy back" program we offer to customers who are in a bind or an emergency (the kind of bind/emergency you are referring to in your review). Our preference is to not give you a buyback option at all, but some of our regular customers were adamant about getting their items back so we offer that service for those who are in an emergency. Again, if it were completely up to us, we wouldn't provide a buyback option at all. That service exists literally due to customer feedback. 3) Since we don't pawn or give loans, we don't alter the rate at which we pay you. Your item has inherent value and we pay you what it's worth, whether or not you decide you want to buy it back. This provides us the security of knowing that if you don't come back (some customers don't come back), it's business as usual for us. It also lets the customer know that the value of the item doesn't change based on the context and that they can take ONLY WHAT THEY NEED so when they buy it back, they pay less to reacquire it. 4) Thomas- we're a business. We aren't a charity. I'd love to someday turn this business into a non-profit, but we aren't there yet. We feel for our customers that go through tough times.. everyone is dealing with something, including our employees. The fact that you feel entitled to a service that we do not provide is a little ridiculous. Furthermore, to leave us a negative review over a service we do not provide is a little overboard. We're a small mom and pop shop with 10 employees. Your review negatively affects our ability to help customers as well as provide an accurate description of what we provide. 5) 99% of people who complain about our offers and walk out the door come back within a few days. We put our money where our mouth is, literally. If/when you do come back to do business with us, we'll kindly remind you about your negative review and ask that you please remove it if you decide to accept our services. If not, no big deal. We just hope you'll be a little more reasonable towards the next small business you deal with, especially if you don't understand how the business works. All the best and thank you for doing your good deed!

Well Tina we hope you stumble across us again soon! Really appreciate the kind words

We are thriving to promote the idea of reusing and recycling while keeping affordable prices. As a small local business it is very difficult to stay alive with big players. We know not everything we sell is in perfect condition but reviews such as yours gives us hope to keep on improving our performance. Thank you for your goodeed

We are thriving to promote the idea of reusing and recycling while keeping affordable prices. As a small local business it is very difficult to stay alive with big players. We know not everything we sell is in perfect condition but reviews such as yours gives us hope to keep on improving our performance. Thank you for your goodeed

Thank you for encouraging a small local business to work harder