Golden 1 Credit Union Manzanita Ave, Carmichael

Always a terrible experience. The personal bankers one girl in particular never wants to do her job or help you. You always feel like your inconveniencing them. I can count on my hand all the times I’m told we can’t help you can’t be helped at this time. We went in and over heard another client tell the personal banker who was free that was they were hacked I overheard her tell them how that had to wait and may not be able to be seen. I understand the appointment factor but she was unoccupied when the other bankers were busy yet she was so unwilling to help anyone. Happy to tell you to go online or to another bank.

Christopher is horrible teller, with no basic customer service or hospitality what so ever. Came in with 110 one dollar bills and asked for bigger bills in exchange and said he wouldn’t do it without my banking information (one of the other tellers exchanged the bills without needed my debit card). As I was walking out he proceeded to be a rude to his next guest, an elderly gentleman. Recommend that NO ONE do business with this bank location until they hire people who are not blatantly rude and lack basic customer service skills. Hopefully your response to my review is that your garbage employee is no longer an employee.

8:25 on 8/23/2021, a middle aged white male uses his hands to hit my car three times, then walks into G1CU in Carmichael. I was parked in a way that displeased him. I suggest and recommend corporate conduct training with staff on appropriate touching of other people’s property, even without intent to cause damage.

Really unprofessional. I tried going in on two separate occasions to open a checking account. First time they said too close to closing to open an account even though I was there 20 min before closing. Second time they said one of the bankers was having lunch so it might be an hour wait. 6 tellers standing around doing nothing but no one to do a simple task of opening a checking account. What a joke

My friend opened a checking and savings account, unfortunately because her son passed and she needed an account for deposits, etc., for the arrangements. The gentleman Dolibar who helped us, was great! He was kinds, emphatic, and knew it needed to be done quickly. He made it as simple as possible for her and even printed an extra sheet of account information so she didn't have to struggle to find, or have to write it down all the time. Thank you Dolibar and Golden1 Credit Union, for being a family and community bank. Your kindness and professionalism is appreciated! 😊

The worst automated system ever, you have to speak out loud it is the only option. If ur walking or driving it's not only seemingly embarrassing but also the wind makes it send you to a 13 min wait time for a employee for no reason. I'm leaving the bank because I just can't live like this

My visit to Golden One in Carmichael was my first visit and I was very worried because I had concerns and I wanted someone to hear me and answer me and give me enough time and fortunately I met Mr. Charles English he was very respectful and he answered all my questions really I felt happy that I sat with his employee A smiling, kind, respectful and patient face I want to say thank you with all my heart for helping me

This branch has helped me so much. One time I needed them to assist me in tracking unauthorized charges from when my card was stolen in Spain. All of my money was gone from all of my accounts and rent was coming due. They put a rush on my request and my money was back in my account within hours. Another time they helped me with a lost rent check (which made me mention how awful renting is and I wish my credit was better so I could buy) The person helping me said my credit is very good, so I started the paperwork and am now buying a house!

On a Friday had an issue with our Account being compromised. Spoke with “Miriam” at the Call Center. She said we would need to visit the Bank personally for these issues. She offered to call the Golden One’s in our area to book an Appointment for us. Miriam said she attempted twice with 2 Offices, that were “no answers.” She stated that she would call the Carmichael office location, as they talk all the time. She told us, “ You have an Appointment tomorrow at 9:45am with Johnny at the Manzanita Office”. “The Appointment is before this location even opened.” Wow! Woke up early, drove out of our way, to be informed that the Manzanita Golden One doesn’t make Appointments, nor does a Johnny even exist there. I contacted the Call Center, escalated the issue & of course they can’t do a thing. (If you would look at your Call Log, you could figure out who I spoke with & when). So, to say the least, 2 Senior Citizens waited in the line of 25 people, during a Pandemic to have our issue resolved 3 hours later. It must be noted that we reside out-of-state now, and will be taking our Services elsewhere. We were Customers since the 80’s... Left after 35 years of banking with them!

Some employees don't understand anything and don't ask the customer what you want they are horrible