Chase Bank Madison Ave, Sacramento

There was a line but noticed different looking ATM type machines. I was there to pay on my C.C. and it turned out to be a teller machine. Took care of my business and I was out! Would have been a great while waiting in line. Thanks for the convenient machine.

I posted a review on 2/3/22 @ 11:30am and my review was deleted before the end of the day. For true reviews go to yelp. Please save yourself the aggravation by not going here, you’ve been warned!

I was at this bank yesterday and today. Friendly security guards. But the queues to the cashiers and bankers are very long. you have to wait outside where it is very hot. there is nowhere to sit in the inside. although other organizations have chairs on the premises. And why need to make appointment when I've been waiting for half an hour ?! Also, if your banker cannot explain the question from the financial side, how can I answer it? I have opened several accounts with this bank and have never encountered such a banker.

Nice people. Clean bank. Not packed. The only issue is getting out of the parking lot especially around peak hours.

The security officer on November 1st morning was very rude on commenting how I looked like I just woke up. Keep in mind, I wasn’t looking my best, but I don’t think that needed to be pointed out to be by him.

Unprofessional and naive team. I opened a business account now they restricted but they don’t know what documents they need and why they restricted. I brought all the documents but they say we don’t need it but they have placed on hold all my money and don’t welling to solve the issue. They are asking me to call the back office that’s their job. The bankers have their cell phones on their hand in work place I don’t think if the customer’s data would be safe in this branch. They don’t greet you, don’t care about customers. So many customers in the lobby need help but only one banker and mostly they ask customers to call customer service. I don’t recommend this bank and specific this branch as they always buys with their selves.

You might want to call ahead if you want to see a teller. Sign says open at 9 am on Saturdays. But still closed past 10 am.

Suki went above and beyond to help me get information on a credit card issue I was having!! Thank you for being awesome!!

They didn't even try to help me. By appoitment only, and no appoitment available. All they can do is to provide you a phone number that will transfer you to another six numbers, and the last one will tell to go back to the branch. I feel like a ping pong ball in an endless loop.

They are so short staffed. Their Associates don't rush you...they make sure they have helped you. Eye contact (now that "masks" are a part of your decor) is extremely important!