Genfed Federal Credit Union Great Oaks Trl, Wadsworth

I opened our account 10 years ago. At the time the staff and service were amazing. Now everytime I log in or walk into a branch and see "Your best interest at heart" I get angry. I believe today was my last straw .......is it in someone's best interest to charge them $30 for $0.35 overdraft!!! Oh an then proceed to tell them you will not refund the fee because they were kind enough to refund one fee 3 years ago!!! Is it in someone's best interest to have them still waiting for a title to a car that was paid off 4 months ago, without a missed or late payment!!

BRAD WAS AMAZING!!!!!! I just spent 18 minutes on the phone with this awesome man that took care of an issue that I have been trying to get resolved with MasterCard and other customer service reps for a few months!!! Not only was my issue resolved, he also answered two other questions I had and took his time to make sure I understood. In this time of absolute madness, it sure is nice to still be able to get quality customer serve and I HIGHLY RECOMMEND this Genfed location!!!

I like Connie, but the fees are outrageous. This is a bank that robs the poor. They penalize you for not having money and charge you for using your own earned income. They delay EVERYTHING! Most banks are on top of it but GenFed is always delayed at posting deposits. Quick to take and slow to give. Its a shame. The president should be ashamed of what he does to the people. Being a trusted with somones hard earned money is a privledge. They act like your a prisoner to their terms. When all of my coworkers got early deposits for holidays, i am always a day later than the rest. Black Friday shopping for example is something i cannot partake in EVER due to their delayed process. It really hinders a lot. Im switching as soon as im able to for sure!

This place is so far been so much better than the other place with the green H sign!! I'm much happier with my service at Gen-Fed!!!!!

I love Connie she's the best she helps me through everything they need to give her a bonus for all the hard work she does

Just keep having issues with this place. Their system was down yesterday so now my check may not hit till Monday. But seeing as they have my check since yesterday it should have been one of the first entered but clearly not and i cant go get said check and just go elsewhere because I've been stuck at work all day.... Trash service yet again.

Worst credit union I've ever been a member of. Delayed postings of transactions by anywhere from 3-7 days, reorganizing of transactions regularly, fees for using debit vs. Credit, limited withdrawal frequency...go elsewhere, where you might get real-time banking information, not constant flip-flopping and fees for everything. This is a horrible credit union.

Been with genfed for the better part of 20 years lately drive-through service has been terrible just waited 10 minutes to get asked to come inside. If I wanted to come inside I would have done it 10 minutes ago

Awesome bank. Mike Kungli and the whole staff do a fantastic job. Just wish they were also in Medina