First Credit International Corporation. W Market St, Fairlawn

First Credit Inc. Called me speaking about a debt that I already took care of through the provider directly. When I shared this info and suggested they call the provider, Amber insisted that this was not possible. Said that i needed to provide a bank statement and an updated balance. If there contract is with the provider, then the PROVIDER has the responsibility of updating the bill and the balance! Most people will hear from a bill collector, worry about the effects to their credit, and start reading off their credit card number. NOT ME!! Call and con somebody else without doing your homework. NEXT

Received multiple calls from an Ashley Parks who was extremely rude. I was very nice and cooperative at first, but she was insulted from the start. I told her that I would pay in full, but I wanted a statement send to me in the mail to verify debts. After not receiving anything for a month I called back. Ashley was extremely rude once again and told me that she sent me 8 statements. First off, she had the correct address on file so I doubt 8 statements never made it to me. Second off, why would you send 8 statements out in the matter of 30 days... I understand their hostility towards people, I'm sure they get their heads chewed off by most people, but when people are being cooperative and complying, there is no reason for the insulting attitude and comments. YOU chose to work this job Ashley Parks, if you don't like the nature of the business then get out of it. Treat people with some respect.

I wish I could give a lower rating. My bill is under LEGAL DISPUTE with my insurance and Cleveland Clinic, yet they still call me, even after my insurance's lawyer sends them papers to stop. I just blocked their number. 9/2/2020 follow up: They eventually stopped calling me because my insurance won the legal dispute, and the bill was wiped off my record. Just ignore them if you are working things out with the insurance. Don't pay unnecessarily.

I can't get ahold of the people I need to. Constantly being sent to someone else. Awful company and customer service is even worse.

Called to create a payment schedule and Ashley was incredibly rude and apathetic. Although I was making payment and participating fully in the process she still was incredibly rude. After the transaction I asked her if she was ok and that she sounded upset, she hung up on me. Really poor customer service, it shouldn't matter what the jobs- the company should still put its best foot forward all the time especially to customers who are pleasant and participating in the process.

There payment service through there companies website was very easy to use. Had no need to speak to a customer service rep. about paying my debt payment in full - $75. They reported the payment to my creditor as expected by the end of this month.

Man called me on the phone and immediately asked me to verify my address without even telling me the name of the company. I had to ask and all he would give me was “FCI” and I had no idea what that stood for. I told him I was not familiar with the company and he must have the wrong person. He then told me he would note MY account, which he never even verified belonged to me. About 5 minutes later same guy called back, and this time he kept just saying it was FCI and trying to get me to confirm my identity. THIS time he told me the call would be recorded when he didn’t on the other call. Major boo boo there. He again kept pressing me to verify my identity and kept saying he would note MY ACCOUNT that I refused to verify my identity. Okay so if you haven’t verified my identity how do you know it’s my account??? I work in collections too and I know the procedures, this man was incredibly unprofessional and rude.

you need to teach your collectors to listen when they make a call. the man who called me was rude and stated he was going to put on my file that I was refusing to pay. that was never said he repeated it over and over again go for it but that is not what I said. I am calling the hospital now to let them know about your company you can not make threats to the people you call and yes that is a threat when you say you are going to put something in my file that I did not say. I asked for a bill to be sent. I just spoke with the hospital and yes they can send out another bill. So don't lie to the people you call. Do not call me ever again I will not deal with a company that doesn't know how to listen and just makes up what they want. I deal with collection companies all the time at my job and I will make sure that I never you your company or recommend your company. I never want someone talked to the way I was just talked to, teach them to be respectful and listen.

Nasty Robotic Greeting and afterward when Person picks up Phone ...also nasty robotic tone... Terrible Service - So Old School if you are trying to collect a debt from someone you might want to not talk to your customers with a Flat Nasal Tone - Wrong Approach -

I tried to set up payments and was denied due to the fact that I couldn't make there minimum payment I offered to pay what I could afford and was told they couldn't except it. She told me maybe I can borrow the money from someone and pay them back lol I am pretty sure if I had thousands of dollars laying around I wouldn't have this company contacting me. Thank you for the 'Great" customer service