Galeana Kia S Tamiami Trl, Fort Myers

I purchased a 2022 Kia Forte LXS from this dealership and was very well pleased. Howard and James were the perfect salesmen. When Howard was off James took over and vice versa. Dream team! They kept me updated on every change that happened with the car and was very upfront about everything such as cost which was super important to me! They didn’t hide anything but put it all on the table. Everything was explained in detail and my car was cleaned to perfection. When it seemed the car would come in later than expected they gave me a rental at no charge until my car came in which so happened to be the day after I got the rental. Will def be buying my next car from Galeana Kia in the future!!!

Amazing. Simply amazing. Very efficient. Mr. Howard Franklin was very professional and courteous with great attention to the details in making sure I got the exact car I was looking for. Mr. Rodriguez made the paperwork effortless and transparent. The deal was done in less than 2 hours the same morning. The Galeana Kia showroom was warm and friendly. The staff is there to make sure your car buying experience is truly extraordinary. BTW I love my car - 2017 Black Kia Sportage.

My experience at this dealership was fantastic and very refreshing. I can not say enough good things about the gentleman who sold me the vehicle , Robert Holtz. I purchased a 2023 Sportage SX Prestige a month or so ago, and I say my experience at this particular dealership and in particular with Robert was excellent/refreshing , because I had been to several dealerships before happening upon this gem of a Kia dealer. I am in sales myself and did not like at all some of the tactics I clearly saw being attempted on me at other dealerships. Intimidation tactics surrounding the buyer (me) by four to five guys upon an offer , all silent trying to strong arm me into feeling uncomfortable/awkward enough to sign papers at a horrible rpice was one of my favorites, got a good laugh out of that one after I walked out. The classic ,"I don't have the power to do this for you, but I can see if my manager will approve this and I'm not saying he will, he probably wont, but if he does, do we got a deal?" over an initial $500 come down from the very first offer from the dealership that was at 7k above sticker...that was a good one too. I bring up these bad experiences to demonstrate the type of tactics that where the complete opposite from how Robert and Galeana Kia treated me. Robert at no time tried any strong arm or shady tactics. He was fair, honest, transparent, friendly, and extremely helpful/knowledgeable/patient during the whole negotiating process. Robert was the same as well in every step that followed in the purchasing process after reaching a fair price. He even followed up with me a few weeks later to see how I was liking the vehicle and if I needed help with any of the tech inside the vehicle. Above and beyond! It was extremely pleasing and again, refreshing, to have dealt with such an honest salesman , concluding the car buying process on a great note, and reaching what I felt was a great deal in getting an awesome new car I absolutely love. On the back end in the financing department , Teo Rodriguez was great as well. Very friendly/patient, helpful in answering all questions and offering general credit/finance advice not even directly related to this vehicle purchase. Felt very well taken care of by Robert , Teo , and the entire Galeana Kia Staff! If your in the market for a vehicle , after having one vexing experience after another at other dealerships, I feel justified in saying you should absolutely go check out Robert and Galeana Kia! Cannot recommend high enough!

I had my heart set on a KIA Soul but hubs wasn't so sure. We did some chatting with Kieffer our Sales Rep and he assured us that if hubs didn't like the car NO PRESSURE from him. Well, my husband is very impressed with this car! Kieffer is absolutely the best sales rep we have ever dealt with. Let us take our time and when we said YES we were out the door driving our new car in about 1 hour 45 min! Finance dept is quick and explained everything! The Sales Manager came out to make sure we were happy before we drove off. Follow up is amazing. Kieffer called the night we got the car to ask if all was good...even the next day to double check we were happy.

Howard Franklyn is the best! His knowledge, customer service, and kindness is exceptional. His caring attitude towards customers would make any car dealer proud. If you are contemplating purchasing a vehicle, I would highly recommend Howard. You will not find a better salesman and more importantly, a wonderful person !

On a whim I decided to apply for credit online. Fifteen minutes later I received a phone call back from Howard. We spoke about what I was looking for and he told me he would get back to me within the hour. Not even fifteen minutes later I received a call back with a deal. Howard was phenomenal to work with, and made the process so easy. I was in and out of the dealership in 35 minutes. Heather had all the paperwork ready to go. I would definitely recommend working with Howard and this Kia dealership. My credit is horrible, and they were able to put me in a 2019 Soul with reasonable payments. Howard is the best, and I would recommend him to any one looking for a car.

Great experience buying a car. The salesman Lou Barth (Big Lou) helped me to order a new car that I was set to wait 16 weeks to come in. Well it took a lot less and I was very happy with the car. They came through for me to get one earlier than expected and they were all so nice and professional. Thanks Big Lou!

I have been to the dealership for routine maintenance on my 2019 Kia Soul several times since moving to Fort Myers, Florida. They are always friendly and very professional. You can make an appointment and you can be in and out of there in no time. Got to know the service manager, Jeff, and he is awesome.

I’m more than happy with my 2020 Hyundai Sonata. The service was exceptional, Joe Wright was the salesman I had dreamed of. Very professional, personable and knowledgeable. 11/10 would recommend

Howard was open and honest with the sales process, I purchased the 2022 KIA K5. He was knowledgeable about the specifications and finance details which made this experience very smooth and he is very much appreciated. Thank you, Howard!

I purchased a used Kia Cadenza at Galeana Kia recently. From start to finish the process was seamless with almost zero issues. If you're looking to buy, go see my man Howard Franklyn at Galeana Kia! Howard stayed on top of things and is a great communicator! Great job, Howard!

My. Experience dealing with Howard Franklyn was exceptionally awesome. He was very helpful explaining my new car and ensure that he came back to put my tag on after delivering my car to me on Marco Island .I highly recommend him to anyone. Thank you Howard for a job well done.

I can not express how amazing our visit was there yesterday. I was getting an oil change and my son had started paperwork at another Kia in cape coral, there customer service was awful to say the least. I ran in an talked to Rob ( a rock star) , within 2 hours not only did my son leave with a car, it was an incredible deal compared to the other store. Teo, the finance person was so great and a pleasure to talk to. The floor manager who's name I didn't get, was also super helpful. ONLY Galeana for us for ever! Great experience.

Had an amazing experience here getting my brand new 2023 Kia Sportage. Howard was an amazing sales person! He made the whole process go quick and easy. He had my best interest at heart! Couldn’t have done it without his help. Thank you !!! Howard and the rest of the crew.

Had the best experience here with jim and teo. They both went above and beyond to make it happen for our family. Didn’t think we would leave happy- but we absolutely did with our DREAM CAR. Will never go to another dealership. So happy with our service and car. Thank you again. You won’t be disappointed by taking your business here.

The best experience I ever had at a car dealership. Salesman Howard Franklyn very knowledgeable, helpful, respectful and I could name the whole 9 yards he has what it takes. He explained to me about the process and it was very quick and easy. Great customer service. If you need a car go see Howard Franklyn he is awesome. No surprises he tell you as it is.

I have never written a review before for any business, I think most are subjective and more times than not people have an axe to grind. But after having a very traumatic car issue while visiting family in Ft. Myers I feel it is necessary to write one. We had a major issue with our vehicle that was purchased at a Kia dealership 1300 miles away. I had the vehicle towed to Galeana they could have very easily blown us off, since the car was not purchased there, but they did not. Shane Owens in service went above and beyond to make it right and fixed the problem. Shane understood our concerns kept in constant contact with us which sometimes was hard considering we live in Michigan. Others at Galeana we had conversations with were also outstanding, great customer service (even though we were not really customers) To Shane and those who relieved our anxiety and worked with us during this stressful time a big THANK YOU!!!

Recently I purchased a 2022 KIA Carnaval from a different SW Florida dealership. Basic service at that dealership was not done to my satisfaction. The KIA corporate office recommended that I work instead with the Galeana KIA dealership in Ft. Myers. And boy I am glad I did! Tim Blanchette in particular and his crew were exceptionally attentive to my service needs and treated me with respect and with complete appreciation for me as a client. They went above and beyond my expectations, and I highly recommend the service department at Galeana KIA. My next KIA purchase will definitely be from this dealership. Scott N

I had a recall on my trunk latch and it broke and I had to wait and the person who made my appointment messed up however, when we realized this everyone at the dodge and Kia were extremely helpful to figure out what happened and got me situated. I go to get my car when it was done ( i dropped my car off completely dirty as I couldn’t wash it with a trunk that doesn’t close) and they went out of there way to clean my car. Highly recommend, they made my day!

Just got my brand new 2022 Kia Sorento EX and I’m in love! Howard Franklyn helped me and communicated with me through the whole process! He was willing to jump through hoops just so I can be satisfied and happy with the car I wanted! He made my entire experience very pleasant, THANK YOU HOWARD!

The one star is specifically for Claudia in the service dept. I called inquiring about warranty extension on my vehicle. Without even bothering to look up the VIN Claudia just told me there was no coverage. I asked if she could please double check and she simply said she doesn't need to because she deals with this all day. I hung up and made multiple calls to other Kia dealerships (out of state) and both of there verified there was coverage within minutes of me asking simply by actually looking up the vin. I would've been out thousands of dollars for a repair that is covered under warranty simply because Claudia did not want to do her job.

Shane was the best service advisor ever. He was honest and up front. Took care of me from day 1. I understand understaffing and all and he explained all the needed services and repairs. I will not go to anyone else. He knows how to talk to people and knows how to take care of folks. I will only go to Shane.

The service department is 5+ star. Tim and his team are upbeat, friendly, and knowledgeable. Went to Airport Kia first being closer to me, but found them put off by me just being there. Whole different experience at Galeana Kia. Worth the extra drive time.

Just want to take a few moments to express my graditude for Salesman Howard Franklyn. What a special experience it was to work with him. So upfront, curtious and friendly.. I knew within a couple minutes of talking to him I could trust him. We talked about several options that I had including buying my own car that had only 6679 miles on it nearings lease end. Howard put together a couple proposals including a new lease on a couple 2023 Sportage's. Layed them out for me and I ended up buying my leased car with the low mile, low price and high resale value. Any future business I do will be done with Galeana and hopefully Howard and will certainly recommend him to friends and family..Thanks for a RELAX visit, I felt so comfortable working with him

We had a good experience here. Did not feel pressured to do anything. The salesman Howard Franklyn was amazing, easy to work with. We drove away very happy. They do try to treat you like family.

My grandson bought a 2015 Kia Soul from another dealer. The engine went an he had it towed to the dealership an they refused to fix it, There was a recall that was not performed. The car sat in the driveway for awhile. I just leased a new Sportage from Galeana Kia. I talked to the service manager about ny grandsons car an he said get me the vin number which I did. He contacted my son and said get it over here. Yesterday my son got a call an said the car was ready. OMG. I took my grandson to pick it up an he was shocked what they have down.A big shout out to Jeff Ennis and his team that fixed my grandsons car. You all will have my families business from now on. Thank you all your the Best!

I had such a positive experience purchasing a new car from Galeana Kia in Fort Myers. This is my second car from this dealership. Sam Veloz made the entire process stress free and enjoyable. I bought a 2021 Niro hybrid. I like a dealership where you are not pressured into buying a car with more bells and whistles that you may not want or need. Sam asked questions and took me for a test drive. Since I like a new car every 3 to 4 years and don’t put many miles on my car, he suggested that I may want to consider leasing the car, which I did. Everyone at the dealership made me feel special. And once the sale was made, Sam contacted me to see if I had any questions after getting the car home. I had a few questions about some of the features and I was able to bring the car in for a quick tutorial. Sam went above and beyond to make sure I was completely satisfied with my new car. I will definitely get my new car at Galeana Kia and with Sam

Excellent Service from our Sales Representative Howard Franklyn. Thank you for all your help, your patience & kindness was very appreciated. We will highly recommend you to family & friends.

Howard is the man to see at Galeana. He works to get you in the vehicle you want. We have purchased 2 vehicles from Galeana Kia and customer service is superb!

My sales representative Howard was amazing!!! Very attentive and super sweet. I’m one happy customer! Thank Howard again! 10/10 recommend him! 😃

Kieffer was so wonderful with my car purchase! I can't say enough kind words about him and how easy he made the process. I am beyond thankful

Isn't a diagnostic check to figure out what's wrong with your vehicle???? Why is it dealerships are able to do a diagnostic check tell you what's "wrong" with your car...then after you pay $700 dollars in labor and parts.... THATS NOT THE PROBLEM SOMEHOW?!?!?! THEN WHAT WAS THE DIAGNOSTIC CHECK FOR??? Bunch of scam artists at galeana kia

Howard did an awesome job in getting us our 2022 Kia Sorento. He is an amazing salesman.

Don't go here unless you are rich. Quoted me 1,700 to replace my car's evaporative core on the a/c. Took it to Automotion and they replaced two fill valves that were leaking. A/C is now fine. Cost me about 50 bucks. This is how they make their money. Stay away!

They advertise leasing a vehicle for so much. But when talk to them that model isn't available, how about this more expensive one. Talk about bait and switch.

If i could rate 0 stars i would. Biggest waste of 4 hours for nothing. Got the run arounds from a salesman that acted like they could do anything, for 4 hours just to get told that they cant. Biggest false advertisement for 0 down. 10/10 WOULD NOT RECOMMEND

It’s been almost a month since I leased a Kia Forte from Galeana Kia. I never drove Kia before and I can tell that I’m extremely satisfied!! I had a pleasure working with Vince and Steve. They were both professional, not pushy and they made my experience very smooth. Teo closed my paperwork , explained me everything I need to know. He was fast and efficient and it didn’t take too long. This dealership have good people working. They don’t try to push you to buy something you don’t like and they accommodate everything! I highly recommend it and I would do business with them again. ☺️

Excellent service department. Manager is very knowledgeable in all aspects of Kia. Sales Department worked with me to get my best deal. Have had si many excellent comments on my car. Love my Soul.

Had a wonderful experience with our car purchase from Joe Wright at Galeana Kia. No high pressure sales and he mad the entire process seamless from start to finish. We would highly recommend Joe at Kia to anyone wanting to have a pleasant experience.

Purchased my vehicle from Kia of Cape Coral, however saw that I can take it into Galeana for service. My service provider Shane was very professional and accommodating to my needs and questions. I would highly recommend bringing in your car to Galeana for any service and ask for Shane!

Came in to possibly purchase a Stinger. Was greeted with rudeness and the inability to test drive the car without “agreeing” to buy it beforehand. They clearly do not want people to buy cars with them, including a Kia with an UNADVERTISED 8k dollar mark up

On vacation took my 2019 kia sorrento in for trans slippage asked if they would top it off but told me 150$,not lets keep it from seizing a warranty fill it(we drivers cant fill it no tube to fill it) Got my car back and now have an antifreeze leak none was present when i took it in im sure because i came from indiana to the keys back to ft meyers without any issue. Do NOT trust this place at all

I had a great experience working with Howard he was patient and was attentive to my request. He is truly a great and caring person. I highly recommend him.

We were very impressed with my Kia sales rep Howard! He matched our budget, got the exact car we wanted and communicated with us every step of the sale! Go see Howard!

Very unprofessional. Was in the middle of signing papers in finance and the salesman comes in and tells me they sold the car I was signing for to some guy that walked in AFTER me. Very upsetting especially now because I have to wait up to a month to get the car I just paid for.

Great team: Salesman Paul Freeman knowledge about the vehicles was excellent. Finance Donald explained the finance easy and gave us clear and understandable options and service. Service Manager Kyle and assoc Shane kept me informed on my new vehicle status and went above and beyond to ensure I was happy with my purchase and timely delivery. The owner of this dealership has created a GREAT team of people. Their professionalism, work ethics and honesty to the customers expectations is clearly defined. I hung up my BMW keys for a KIA Stinger GT AWD for a new adventure. As a new customer to KIA overall experience I whole heartily give this dealership an A+ / 5 STARS. Looking forward to working with the service department for the routine maintenance of my new vehicle. Thank you all

Great place with lowest prices in the area for now cars. Weekly deliveries of new vehicles. Ask for Rob, helpful and friendly will work with you.

In Galeana Kia managers, especially Sam are just interested in your money, they are not helpful at all, and very disrespectful. DO NOT GO THERE, DO NOT BUY OR LEASE FROM THEM.

Howard my salesman was awesome. He assisted me to get my first car. Great service. Thanks Howard.

Worst place I have ever bought a car. Sales was rude, unpleasant, and lacked knowledge of the cars they were selling. Very loud music blaring all the time. When I asked to turn it down, I was told to leave if I didn't like it. Should have. I have been a KIA, HYUNDAI patron for over 35 years. My last purchase will be the last KIA HYUNDAI I Will ever buy. The cars are costing more every year and the quality and creature comforts diminish yearly. My advise is to buy elsewhere. Being human demands respect. Your $20,00 to $40,000 demands knowledgeable sales. You will find neither at Galeana. Service is another story entirely. They are are knowledgeable, courteous, helpful and proficient. They have never disappointed me.

I HEARD THAT SOME DEALERS WERE SELLING CARS THOUSANDS OVER MSRP. THIS IS ONE OF THOSE DEALERS. I WAS PREAPPROVED BY KIA FOR THE MSRP COST OF A NEW CAR BUT COULD NOT BUY A CAR HERE BECAUSE OF THE ADDED COSTS OVER MSRP. FOR THIS REASON I WILL NEVER BUY A CAR AT ANY GALEANA DEALERSHIP AS LONG AS I LIVE.

Just got my first dealership car from here. Not gonna say much more other than they pressured me into things, didn't get the paperwork till a week later and seeing discrepancies from what I was told, took it in to them, but they said it was unfixable cause it was too long...

Great group of people. Mr Howard was truly a blessing. Can’t thank him enough and everyone else for all their help.

I cannot say enough nice things about Lou at Galeana Kia. When looking to buy a vehicle, I found that many local locations did not have what I was looking for. I reached out to several dealerships that were further away, and Lou was the only one to quickly and efficiently assist me over the phone. In the course of just a few hours we were able to negotiate a deal so that I could pick up the car the next day. This was a great relief to me as I did not have to make multiple long trips to visit multiple dealerships, and there were no surprise changes when I arrived. Lou at Galeana Kia was the only sales person that I spoke with that treated me as though I was there in person with him. Every time I called, he answered and quickly provided me with accurate information. When I arrived, all of the paperwork was already prepared. Lou made sure that any specific requests were addressed, and then some. He was extremely friendly and cordial towards other members of my party that he not been previously introduced to. He made them feel extremely comfortable, and involved them in the process. Finally, Lou followed up with me after the sale, that same day, to make sure that we made the trip home safe and everything was going well. I would be remiss to leave a review without mentioning Heather in finance. Regardless of the car buying experiences that I have had in the past, good or bad, I have never had such a pleasant experience finalizing the deal, until now. Heather had everything prepared for me, and was extremely thorough and pleasant. She answered any questions I had without hesitation, and was very honest about my options. Overall, I would highly recommend purchasing a vehicle from Galeana Kia, even if you have to make a bit of a trip to do so. These two individuals, Lou and Heather, make the car buying experience enjoyable and easy. They were both extremely honest and eager to assist. Although not the focus of my review, I have to say I was also provided a very fair price for what seems to be an excellent vehicle. Normally, this would be the most important part of a purchasing experience for me, but the customer service I received stood out so much more. Both factors combined, I found that Galeana Kia provided the best overall value by far of the 10+ other dealerships I communicated with.

Had a fantastic experience getting my first ever car here with Paul Freeman! Super helpful, upbeat, friendly, and ready to find the vehicles that met our needs and wants! He greeted us right on the lot and spent the better part of the day with us working out our deals. Super excited to call a 2018 Kia Soul my own and as my first car! Paul was very happy and excited to be part of our experience as well, and he really went above and beyond in getting us into our new cars and trying to get me out to work on time, too! The whole dealership is very nice and neat, and the used cars we tried out were very well taken care of! I never would have expected getting my first car to be so easy, but I couldn't have had a better experience. Thank you, Paul! Couldn't have been happier with our choice to shop with Galeana first and only!

Went to Galeana Kia today and left with a new Telluride! Big Lou was outstanding to work with. He explained all options with great details and was patient with all our questions. I went to the Cape Coral Kia dealer first and was very disappointed with the way I was treated. What a difference between the two dealerships. We are old and didn’t know anything about new car technology. Big Lou understood that we needed extra explanation and he was great. We are so thankful to have met him and had the opportunity to work with him - we strongly recommend that if you’re looking for a new car go see Big Lou at Galeana!

If you need a new Car, go to Galeana Kia and ask for Robert Holtz. Great job Robert, I'm not an easy customer asking question and you answer all of them and offer what my husband and I need. Thanks.

A great dealership to work with! I had been looking for a dealership to lease a vehicle through in the Fort Meyers area, but none of were as easy and stress free to work with as Galeana Kia! I especially enjoyed working with Ben (sales) and Heather (finance), they worked with me to find the best vehicle to meet all my needs. Together they made car shopping a great experience. Also I am loving my 2021 Kia Forte!

Wally was so helpful. He was more of a consultant than a sales person. He was quick to find out what our necessities were to advice us on the best model that fitted our budget. He and the sales manager truly showed that they cared. Very different from other car buying experiences. Truly caring behind the quality. Update, I went to buy a second car, this time it was a used car, a 2018 Optima. The experience was complete opposite, I found out that they were advertising the same unit for about $500.00 less on market place I even showed them the snap shot I got from them and they would not honor it. I spoke to a manager, yes after I had signed the deal, He indicated that he would see what he could do that he would call me back, well no call back. My girlfriend that referred me to buy the car there because of our first experience filled out a document to get $100.00 referral incentive and guess what. Nothing. So I will edit this and go from a 5 star to a 2 star.

Our sales agent at Galeana Kia Howard Franklyn was excellent! He went above and beyond in making sure our experience was perfect!

Most wonderful car purchase experience ever. Sam was helpful, but not pushy. Everyone here was customer service oriented. They gave me a great price for my trade in and worked to get me the best price and payment option. Very low key. I love my new car!

Garry was very friendly and helpful! We visited several dealerships and Galeana was the most willing to work with what we wanted on our trade in. We got in and out in no time the first night that we went back and bought a second car the next day. Garry made buying very easy!!

I recently purchased my second vehicle from Galeana. I had the pleasure of buying from Howard Franklyn. He made the process of buying a car a true pleasure. His friendly personality and professionalism made all the difference. I would most definitely buy from him again! I’m thoroughly enjoying my new to me Kia!

Bought my 2021 Kia Forte on my birthday, Sep 19, 2021. They treated me as family and although I was only turning 19 they helped me get a good deal, and made the sale possible. Very happy with my purchase and the attention that Howard, the salesman gave us. Very caring and polite, he made sure we got the car that day and ever since then I’ve had a blast with my new Kia. Definitely recommend! They’re the best, also shoutout to the financial person who made it possible for me to afford the car even though my credit is just starting. 5/5 Stars

Howard is the real MVP!!!Went to cape Kia dealership was treated less than a person and walked out with nothing. Came to Galena Kia and walked out with exactly what we went in for. Howard is awesome! He took his time and made sure we were confident and comfortable. His spirit was very welcoming And so was Teo . Once again thank you guys we need more people like you guys who believe in all people !

My sales associate Howard Franklyn was very attentive and fun to work with when it came to the purchase of my new Sportage 2023. Me made sure that we felt comfortable and the process was very quick! Such a Gentleman. If you are looking to buy a Kia he is the guy!

Went to just look at my options and left with a car!! Galeana Kia gave me a great deal on my trade and I left with the car I’ve wanted for years! Sam and teo(I think that’s the spelling) we’re very professional and kind. :)

Galeana Kia has been an awesome place to get a new vehicle! I have nothing but great things to say about my experiences over the past two years of my lease. I just did a new lease with Lou and he takes excellent care of his customers! I plan to use Lou again in the future! The service team also does an outstanding job!

Howard the rest of the team at Kia went above and beyond to secure a great car for me. They're very thorough and follow up for even the minor details . Not just a one time sale kind of team , they get customers for life ! I'm very pleased with my purchase and would recommend them to anyone searching for a new vehicle!

Very quick, professional, and efficient service. Mr. Howard Franklyn assisted my family in purchasing our new family car and he was so swift with our process, with exceptional customer service. He was very thorough and knowledgeable about the cars on the lot and matched us perfectly with a SUV fit for our family needs. Thank you so much!

We have a beautiful, brand new member of the Harrison family thanks to the AMAZING team @ Galeana Kia! We had the most incredible sales rep, Howard Franklyn (he is the best inside and out). The entire crew was fantastic! We are super blessed and happy to drive our new K5! Thank you Galeana Kia!

Definitely avoid Galeana Kia, all they are interested in is selling you a car at a high profit. Their service department deserves 0 stars. My car came with a misaligned tailgate, when the service manager took it to the body shop manager/foreman who stated "it is a mass produced car and not a Bentley and I am not going to touch it", I contacted Kia America and took it to another dealer who uses an independent body shop. I updated Galeana service manager Tim about this and his response was "if they do a good job let me know I can send all my cars there". Really great response. He also said the dealership received another car like mine and I asked him are they going to fix it, answer no. I spoke with my sales person who asked me to email everything to him so he could forward to the dealership General Manager, Inwas never contacted by the General Manager. All this speaks for itself about Galeana Kia. I have sent a letter to the CEO of Kia America as well as a letter to the CEO of Kia South Korea about their dealer representatives. If you are looking to buy a Kia, buy a used car or have your Kia serviced don't waste your time or energy going to Galeana Kia as they only care about taking your money instead go to a reputable dealer of which Galeana Kia is definitely not.

When shopping for a car, make sure you ask for James. He was very patient and ensured I left with the vehicle that satisfied all my needs. Also very knowledgeable and was able to answer all my questions. James, you're the best!

We recently leased a 2022 KIA Sorento from Galeana. Our salesman, Howard, did an excellent job! He handled the whole long-distance transaction without dropping the ball once. We’re in Michigan and we were able to lease the vehicle without making an extra trip to Florida because of Howard’s impeccable attention to details. All necessary paperwork was completed by email, text, phone and Fed Ex. And, in addition to that, this man is ALWAYS happy!! It was truly a pleasure working with someone who genuinely understands great customer service!

Galeana Kia took great care of us when we were looking for a new car. Our salesman James made sure to listen to what we needed and wanted in a new vehicle and made sure we had the opportunity to test the best options to fit those needs. We ended up going with a new model Kia Soul and have loved this roomy yet compact car. If you go in to Galeana ask for James! Honest and fair guy that made us feel like family.

Howard was very kind, easy going guy. He was very knowledgeable about the cars he was showing us. Purchasing a new car can be stressful but Howard made me feel at ease. Thank you so much for assisting us. Our customer service experience was wonderful. We love our new 2022 Kia Sorento SX!

My sales expert, Joseph Wright, was amazing!! He listened to what I was looking for, budget, and genuinely cared about my situation. He was also very kind and makes it a fun experience rather than stressful. I’m a single mom, with a specific budget, wanted a unicorn basically. Joseph was the “wright“ guy, and found it!! He found a certified pre-owned vehicle (Sportage) that I’ve always wanted but didn’t think I could afford. The finance department also genuinely cared to help find the absolute best deal they could get me. I’ve never actually seen a whole group of people in a dealership that care so much about their clients. I’m more than impressed and intend to always purchase from here in the future. Thank you Joseph Wright, finance department, and Galeana for actually caring about your clients.

Joe was great with Sales. Really worked with me till we found exactly what I wanted. Went above and beyond even after hours to help. He was amazing. Vehicle ended up with problem and did not have good service in the service center. He went the extra step to help me find answers even after the sale. Service center was bad experience. One had vehicle for a week and things started going wrong. Was told I had to want 4 days for appointment and problems worsened so brought it in a dropped it off. Was told it would be fine by the end of the day or very first thing in am. Next day I called 4 times and left messages with no call back till about 4 pm. Missed a day of work expecting vehicle in am. The removed parts from my vehicle without asking me just told me after it was already done and didn’t get it replaced even though it was a listed feature at the time of sale. Now 3 days later the check engine light is on. Truck was bought 2 weeks ago and already spent 2 days in garage and going back to try again.

For me and my boyfriends first time financing a car BIG Lou was so helpful and informative. I never thought I would have learned so much and felt so welcome, just before we had went to the Kia dealership we had visited one I shall not name and instead of the man actually trying to help us he was showing us a brand new 2022 car and had us drive it before even telling us a price or any useful information. Big Lou on the other hand never showed us a car until we figured out our credit, budget and so much more I never would have thought to even consider. Another persons that was a big help was Teo, he was super helpful in explaining everything we needed to do for our last couple Steps and payment options.

Rob is the man and was fantastic. Bought my car last month and couldn't be happier. Thank you to the amazing team at KIA of Fort Myers. Noticed my trunk latch on the inside is not working but I will bring it in as they always take care of me. Happy to be the owner of the Forte GT

If anyone is looking to buy a new car I really recommend you work with Howard. He is truthful and straight forward and will do whatever he can to get you a deal and get your money's worth. I am so happy with my new 2023 Kia Sportage!!

I have been to a minimum of 15 car dealerships and Galena Kia is the only car dealership with a salesman(Joe Wright) that made me feel like I wasn't being scammed into over paying for garbage. Joe Wright was by far the most helpful and courteous car salesman I have ever met. I was almost convinced that Joe had built every car there himself because of the extensive amounts of knowledge he had on any car i showed interest in. Joe made every other salesman i spoke to at other dealerships look like 2nd graders because of his apparent mastery of every car on the lot. The only complaint i have is that there aren't more Joe's in the world. If it was in my ability to clone Joe Wright and put him in the salesman position of every dealership in the world I absolutely would. I bought my first car at this dealership and the staff made the process simple and easy to understand. I will undoubtedly be shopping at Galeana Kia for all my future cars and car accessories.

Bought a car here a few weeks back with Kieffer and he was absolutely amazing. Very helpful, kind and friendly. If you are a first time buyer, or just looking for great service I highly recommend going through with kieffer you will not be disappointed. On top of everything, he is great with communicating via text and emails with any further questions you may have after your purchase.

Mr. Howard Franklyn was able to work with me and get me into a 2019 kia forte. Thank you so much to him and his team down at Galeana Kia for all their help! The family and I love our new car! Our 8yo daughter approves as well!

This was hands down the BEST car buying experience ever!!! Howard did his thing. Quick, easy and a man of his word. If you are looking for a vehicle, new or used, he is the man to see!!!

Best car buying experience in a while. I recommend any potential car shopper to ask for Howard Frankyln. He is a very knowledgable and gracious sales associate. I am enjoying my 2022 Kia Rio. Will be the first place I go to when Its time to trade up

Great place to buy a car. Howard is highly recommend and honest, won't sell you just anything. Love love love my car and got a good deal. Thanks again!

Went to Galeana Kia and Howard was the perfect salesman. We recieved great customer service, his spirit was very welcoming and he made sure that we got the right car we needed.

Very Happy with our 2022 Kia Soul. Can't say enough for this dealership they are great the sales people, service department and the whole experience was amazing. Special thanks to Big Lou and Heiko. Lindsay McLaughlin Fort Myers FL

My experience buying me Kia Forte was wonderful! Howard Franklyn was amazing! The process was the best buying experience we’ve ever had! Go see Howard!

What a great experience working with Howard the Jamaican salesman at Galeana Kia. Thanks Howard for making my experience above every car buying experience I've ever had.

I just purchased my 3rd vehicle from Galeana KIA in Fort Myers and I am extremely pleased with my experience. They are an amazing company! I had help from a very professional and dedicated young man by the name of Lamarr Green. I highly recommend him for going above and beyond to get me exactly what I needed at a price I could afford. No gimmicks, no pressure, no stress - just straight up great customer service!

Gary was great and helped me find exactly what I wanted. No BS and great customer service! This will be where I get my cars as long as I live here.

Purchased a new Kia Forte with Kieffer at Galeana Kia. What a smooth and easy process! Highly recommended

Howard Franklyn did a phenomenal job. Easy going, good disposition. Very professional. Worked with us on price. Highly recommend.

Howard and James went above and beyond to aswer all my question and they were very helpful during the hole process till my new Kia Seltos came, thank you. Good job.

Just bought a brand new 2021 Kia Seltos with the help of Louis Barth. Louis was very helpful in providing me with all the details necessary and going above and beyond. Also a big shoutout to Teo for helping with all the financial paperwork which can be very stressful and he made it super quick and simple. Would definitely recommend GALEANA KIA to everyone I know. Everyone is very professional, clean, respectful, and extremely good at their job.

Really great experience went in looking for a car and I was greeted by big Lou and we were able to leave with a car same day great customer service and would suggest him to anyone looking for a car

Service department is horrible. Had an appointment and still waited an hour and a half to find out that the key we ordered does not even fit in the ignition, and that we will have to order another key and come in for another appointment. After saying several times that I did not want to pay for the service and bring home a defective key, Charles eventually offered me half price on the service appointment. However, he was more than happy to charge a full $140 for the service initially. Additionally, Charles told me that when a new key is delivered to Kia, I should come pick it up rather than leaving it at the service department because all of the keys look the same and it could get lost. Because evidently that's the customer's issue. What a mess and a waste of an hour and a half.

Getting in an accident is always a stressful situation, especially when a vehicle is deemed a total loss. Dealerships are always intimidating as well, moreso now with price mark ups, low inventory, etc. However Galeana Kia and my salesman Howard made the process very painless, and inviting. He even called us prior to being on the way to fill out paperwork and shorten the lengthy process. Not only is he an exceptional salesman, Galeana Kia really treats their customers with honesty and integrity. They truly do try to give you the best possible deal and don't try to play games with you. I am really happy to have people like Howard and the managers at Galeana Kia to help me get back on the road after my unfortunate accident. I would recommend anyone looking for a vehicle to come here.

Purchased a vehicle in November within the first week engine issues , issues they gave us a rental. Two months and 13 days later engine again!! Yes, we purchased extended warranty. Only to be told they can't fix the vehicle there it has to be taken to dodge. The back and forth with this company is bad. Spoke to someone they said well you know the car has miles on it and things may happen. To all future purchases here, no matter the paper that shows they checked the car make sure you get it checked somewhere else.

We drove from Cape Coral to Galeana Kia just to look after months of looking around for the right car. Troy was a really great guy, no hassle, no pushy salesman attitude just a nice down to earth friendly guy from Ohio, our home state. He made it a very pleasant visit and in the end we purchased our Kia Optima with no pressure, and peace of mind. We left happy and satisfied with the whole experience. Teo was also very pleasant and informative. Thank you Troy for your great 👍 service. We definitely recommend Galeana Kia and will be back for our next purchase.

Buying a car here was a wonderful experience, the whole staff was attentive and kind. Howard was especially helpful and my fiancé and I were so thankful for his help.

Simple and Easy We went in to get a car and found one in our price range. No gimmicks, no hassle, in and out. Clean interior/exterior and car runs excellent as well. If you are looking to buy a car try Galeana Kia of Fort Myers. (I recommend asking for Gary Riggs.)

Thanks Howard for a great deal on my fairly new Kia cadenza, sales person very knowledgeable And friendly , he was able to give me the best dealTo fit my budget. Big Thanks.

Absolutely exceptional customer service and attention. I was passing through town and had an emergency with my vehicle, thankfully I was near Galeana Kia and everyone from Eddie (the manager) to Jeff (who worked on my car) was phenomenal. Great service, attention to detail and always willing to go the extra mile.

We love our Kia Sportage! I spent several months researching a number of SUVs and dealerships. When I met Howard and test drove the Sportage I knew I had found the dealership, car and sales person. I do not like the car buying process, however, Howard renewed my faith in this process. Howard is exceptional. He has gone above and beyond from our first interaction to the most recent - 4 months later as we travel across the United States. Howard is very professional, smart and has a great sense of humor. However, most importantly Howard CARES ABOUT US... Thank you Howard and the entire team at Galeana. We hope to see you soon - we have our eye on the Telluride!!!

I'm not the usual guy to post many reviews but this place deserves every single one of them. I have purchased mow my third vehicle from them and love the place. Usually I hate the bargaining part of buying like everyone else but these guys are different. They will never pressure you into buying a car if it isn't the right fit for you. Franly has been amazing and even their manager, Teo, worked with me to purchase my vehicle. Highly recommend to buy from this place.

Huge thanks to Kieffer for helping find the best car for me the new K5! Can’t be more pleased with the kind and friendly service from both him and the great staff here at Galeana Kia. Looking for a car look no further this is the place to go!

Howard was very helpful and helped me feel comfortable through out my first car buying experience. Would recommend Howard to everyone who shops here!

Howard did a great job through the whole process. Just leased my daughter a vehicle and we are both very happy!!!! Thanks

I had an amazing experience working with Howard ,this is my second car. He is a great person.I highly recommend this young man.

Enjoyed our car buying experience with Paul! He was very fun and helpful. This was our first KIA and my daughter's first car. We appreciate the great service.

I have purchased three vehicles 🚗 from them, excellent sales men and women and a great price. I never bring any of my vehicles for service to this dealer that has to tell you something. I called yesterday for service on my newest vehicle only 800 miles can’t get appointment till August or I can leave it there for 3 days NO THANK YOU🤦🏻‍♂️I’ll bring it to that other guy who offers excellent service. Great place to buy a vehicle. Keep away from service look at there low reviews all has to do with service.

I was given th wrong license plate and the dmv is going to suspend m y license since to one at galena will help and to make matters worst they have lost my plate. Supposedly I have have at least 5 or 6 people working on it for two weeks. T

Customer since 2011. I highly recommend Galeana Kia. I also highly recommend Big Lou! This with be my fourth purchase of a Kia and my second purchase from big Lou. He is not just a great salesman. He is a great guy and makes the process of purchasing a automobile, such a easy and pleasurable process. Everyone at Galeana is wonderful! I feel like a royalty, even when just getting a oil change done. On top of all of that , my 2011 Kia Sorento saved my live! I became disabled in 2016 when someone rear-ended me. But I'm alive, because Kia is the safest automobile out there!

What an amazing team!!!! I absolutely have loved the shopping experience here. I have been in touch with Howard Franklyn for information via email. He was professional and courteous via email, phone and then in person. Upon arriving at the dealership I was introduced to the manager Eddie Sharfenaker who s extremely welcoming. Then Kevin Pierce and Heather Smith helped me through the rest of the car buying process. This has been a spectacular experience. It was well worth the drive from Miami!!!!

Took my 2015 Kia Optima SXL into service for a simple oil change. Got the vehicle back and a recall operation had been performed without my advisor telling me one was outstanding. No big deal, except for now my service light for my blind spot system was illuminated. Took it right back in and was told that the recall operation was not performed properly. Scheduled another appointment to have it repaired, properly this time, and kept the vehicle all day. Was leaving work, without transportation and had to call in to check status. On hold forever, but finally was told the vehicle was ready for pick up, car fixed. Picked it up and found the blind spot system light was off, but now the system itself was inoperative. No test drive from the tech (mileage the same in and out). Took it back a third time and, you guessed it, had to call and check status. Found out a part was on order, but it was back ordered and to come and pick the vehicle up. Without an active safety system, a system you caused to fail. Not going to work there. Put into a nasty sales unit as a loaner car. Took over two weeks to get my car back to operating condition. Bottom line: Service department tech quality and advisor communication about on par with McDonalds.

Had my first dealership checkup. Merely o change and system check! Took over 2 hours. I want to maintain the checks at Kia but this is way too long for the service. The customer service rep sent email if I needed him while I waited. I wrote to him when it got close to 2 hours- he never responded! Struggling if we will continue with Kia service as my oil change place near me goes a great job. They are so friendly cider on their survey - I’m sorry but I need to tell the true facts!

On Friday, 11/8, I took my Optima which I bought at Galeana Kia in 2017 in for Service. Since my lease was almost up I wanted to talk to someone in sales about my options for a new car. Angelo A, was available and I must say, he did an amazing job. I had no intentions on walking out with a new car, but his patience in explaining to me my options, his willingness to negotiate an amazing deal for me AND leaving me alone giving me time to think about what I wanted to do made this an easy decision. Needless to say I walked out with a brand new car. I love Galeana in general and today was no different in my experience with Angelo. I’d recommend anyone to him in a heart beat. I’d also like to mention how amazing the service department is. Shane is THE best!!! Whether I’m coming in for just an oil change or something else is wrong with my car, he greets me with a smile. He’s personable & even when I walk in angry about whatever is happening with my car, I walk out happy. Overall, Galeana has taken very good care of me since 2017 when I bought my first Kia.

After going to a couple of dealership and being so disappointed and decided to try KiA and so happy to work with Rich it was day and night from those other places. Will definitely work with Rich again for a second car in the future!!

With a difficult journey, y’all helped me leave happy. Thank you. Howard did a great job.

We had an amazing experience ,due to a fabulous salesman Joe Wright. He is very knowledgeable. He reviewed every feature our vehicle has and very polite.