Frost Bank William D Tate Ave, Grapevine

When I look for a long term bank, I’m looking for excellent customer service. When I called Frost, a super nice human answered, who transferred me to another human who was also super nice! She then transferred me to a very nice banker who answered all of my questions! Not once did I experience a single robot in all of my interactions. I then knew this was the bank for me. I went in person to set up an account with Kimberly who was very pleasant to speak with and gave me as much time as I needed. I have already shared how great this bank is with so many people!

I have been with Frost for many, many years. I make very few ATM withdraws. I noticed I was charged for withdrawing from another bank and also charged by that bank for the same withdraw. I called Frost and without hesitation, they credited the charge back. It was only $4 but the lady was so pleasant and helpful! That's one of the reasons I've been with Frost for many, many years!!!!!!

Frost has been my bank for years. Great service. Great people.

Great bank! My boyfriend has been with them for years and we decided to open up a joint bank account. Took a while to get approved because I made a mistake on the application but after that was sorted out there has been nothing but smooth sailing. They don't even charge us fees on the joint account since he has another account with them as well. They are always nice when we go and deposit checks and the location is nice and convenient. Love banking with them!

The worst banking experience I have ever had. They are perfect for executives with CDs and 401ks but not for startup small businesses. Business bankers don't provide business solutions. No help connecting accounts in our application, no help with line of credit, and no help moving money between our 3 accounts. Moved to a competitor and couldn't be happier.

Kimberly the worst customer service ever