FNBO - First National Bank of Omaha Pratt Ave, Bellevue

Last summer I opened a HELOC for a home construction project. The banker insisted I open another credit account and offered nearly half the project interest free through the separate account. When the day came to pay the contractor I was unable to withdraw the amount needed out of this account. The Branch Manager Brandon refused to assist or even leave his office to fix this. I later complained to their home office only to have Brandon get in contact with me. He talked over me during the call and even became confrontational at times. I spoke to him twice and all he did was close down the account I can't use and refused to issue any sort of apology. This guy is a real piece of work. Clearly they are more concerned with getting their customers to sign up for new loan products instead of actually determine how to best serve their financial needs. After 20 years banking with FNB I am never borrowing another penny from this organization again. Rude and unethical.

Juan did such a great job helping us today. He is a very respectful employee,Good job first national bank on having great employees.

Use this branch often as it is the closest to my house and everyone is always helpful and has a smile on their face. First National Bank is a great bank and would recommend to anyone.

In general, avoid first national. You get slapped when fee after fee after fee and you don't know what it's from. No one helps you either. They just keep taking and taking. They are awful. I've had so so much trouble with them this past year. I'm closing all of my accounts with them and going elsewhere.

Customer service here is garbage if you go threw drivw thre expect 45 mins to deposit a check smh, id recommend going elsewhere

They deposit checks without proper endorsements. Sounds like they don't know how to do banking legally or have an idea how to do legal banking. How safe is your money?

First, taking political stand. And now even not giving my money, what kind of bank is this which has less than $2,000 cash? Closing my account. Management probably spending too much time on social media. Some employees will rather discuss gossip loudly than showing their customers tiny little decency.

My dog ripped up a $50 bill and FNB was happy to replace it for me! This was after another bank turned me away so it was very much appreciated. Thanks guys!

Excellent service, decent wait times. It is convenient to have an account with First National because many of the ATMs in the Bellevue/Omaha area are First National ATMs.

Awesome bank, friendly staff, and great location!! Love banking here and recommend checking out!!