Firstrust Bank Marlton Pike, Cherry Hill

No complaints against the Cherry Hill Branch but I strongly recommend staying away from this bank if you are looking to secure a mortgage. We've had over 15 mortgages in our lifetime and this bank is by far the worst - for service and competence. They are confused on what requires payment via escrow, are rude on the phone and refused to put their demands in writing to me. I had to spend HOURS straightening out my flood insurance bill that they refused to pay. I sent a copy of the bill to them on 4-5 as I sensed the competence level at this bank was sub par. I received acknowledgement on 4-6 of the bill, but zero feedback on the fact that they had no intention of paying the bill. I should have known when they changed my payment amount 2 days after closing that they were inexperienced and frankly, clueless. They also insisted I get a contents policy and my insurance agent had to spend a good amount of time outlining the policy and highlighting the paragraph that states contents is included. I've never had one complaint about a mortgage provider. My advice is - steer clear of this bank for mortgages.

Avoid this bank at all costs. Old lady with white hair full of attitude. Tellers are clueless. Take business somewhere else. Lack of communication is the goal at this bank.