First Service Credit Union Katy Fwy, Katy

I am a newbie to Katy. After reading all of the reviews, I decided to take my chance and go with this credit union. I know everyone experience is different, but my experience was great. The Teller Ms. Rosa was extremely knowledgeable and friendly. She answered all of my questions and concerns. I opened a checking and savings account and I am looking forward to doing busy with this credit union. However, I did notice that this location is very busy. So I will doing the majority of my business online .

Awesome team members staring with Christopher, Sonia , and Rosa.... We drop Capital one because of lots of fraudulent accounts... First Service Credit union will try their BEST with anything... Awesome family

Amazing service I came from banking somewhere where I felt like they didn’t care about me but from the moment I switched over to First Service Credit Union I felt that they cared. I opened up an account with them to refinance my car and my financial service representative Jessica Lozano took great care of me and I recommend her to everyone looking to open up an account at this credit union. The best part about everything that Jessica did is that she worked around my busy work schedule and I was able to refinance my car extremely quickly and hassle free without ever setting a foot at the location. Now I do all my banking with First Service and I couldn’t be happier if you are looking for a great credit union give this one a chance, you won’t regret it.

We have known Sonia Renteria since 2015 and have worked with her on multiple loans. Every experience with her has been absolutely exceptional! She has always gone over and above to help us out. We would highly recommend working with her for any loans, savings, and checking accounts that would be needed!

My husband and I went in to inquire about re-financing our 2015 Nissan. The process went very smoothly and we were notified of approval the very next day. We went from a 8.5 percent APR to 3.6 percent so needless to say, we were extremely pleased with our visit! To add to this, we were also advised of their checking and savings account options that have "no maintenance fees"! We will be canceling our current checking account which charges $8.95 per month and switching over to First Service Credit Union for our checking and savings...Overall, our visit with this institution was very successful and they have exceeded our expectations with their service!

Their drive thru deposit is bad... slow and they take their sweet time on everything. Like I know for a fact they are not busy on the lobby since they have it close due to covid 19 and all... but really yall have a good amount of staff to take care of the drive too with ease... why does it take forever to process the money? Also before the covid 19 when I go to the lobby, the bank tellers always having a good chat with their coworkers like as if their is no rush... i really hope all those negative habits wears off after the covid 19 goes away... they need to get on their A-game.

Modern bank with old fashioned service! Sonia was a delight to work with and the entire experience was seamless. My only regret was not popping in sooner to open my account. The "big name banks" cannot touch First Service's product offering or service. Thanks!

First Service has allowed me to be a victim of fraud twice in the last year, and it saddens me that the bank I've trusted for 6+ years has been so rude and not accommodating to me as a victim of fraud. I've been treated like the perpetrator instead. I visited my branch yesterday after discovering yesterday after discovering $827.00 had been drafted out of my account using a check and the tellers helped me as much as they could but explained their was an hour or longer wait to speak with the manager about the issue. I fully understood and agreed to receive a phonecall instead to discuss and rectify the transaction in question.No one called me back, and no one answers your calls when you call the branch directly, you are transferred to the call center. So at this point, it's not worth me losing more money due to FSCU lack of care and security over their customers accounts. If I were you, I'd stay far away from this financial institution. FSCU isn't even worthy of one star in my opinion.

Got auto loan here. Loan went smooth and great. 3 Star is because you can't make a deposit into the ATM and I can't pay my bills. Some of us workers only have limited time and can't go into the bank. I work 6/12's and only off Sunday and you guys are closed Sunday? Please upgrade your ATM so we can make deposit. This is 2019, every bank atm has it......

I went to the ATM to withdraw $200 but the ATM only gave me $120. It was around 8:00am so the branch was not open yet. So I called customer care to complain about the transaction. The lady on the phone was very helpful well as much as she could be with the situation. She told me she would email the branch manager to let her know what took place at the ATM that morning. I told her I would also drop back by the bank that morning. The representative on the phone did tell me most likely the best way to resolve the problem is dispute it through my bank. I had no problem with that. I know my bank has insurance on any transactions that transpired or have any problems. Keep in mind I’m the type of person that is pretty levelheaded and I understand there was no control over what the ATM did in error. So I went to work and decided to go back to the bank on my lunch break. I just wanted to make sure the manager was aware of what happened. I arrived at the bank and stood in line waiting for a teller to call me upfront so I can just let them know what happened that morning just in case the email wasn’t sent since I was just talking to someone over the phone when the error happened. There was two tellers standing up front and both were typing or putting in transactions I have no idea. The lady l stepped up to was typing never stop typing I pulled out my receipt and I started to tell her what happened at the ATM earlier that morning. I knew I didn’t have her full attention because she just kept typing and had such a stern look on her face. When I approached her I pulled out my receipt. I said good morning I believe I am suppose to talk to the branch manager. In the mist of telling her what transpired she somewhat cut me off. I was confused as to who she was because when I approached her she never introduced herself even after I introduced myself. She never gave a warm jester that would equal great customer service. I knew I didn’t have her full attention because she just kept typing with such a stern look on her face even when I approached her as if I was out of place or not recognized as a regular. She immediately said still typing well I checked everything and I come up with $200 so therefore you just need to dispute it with your bank. The way she delivered the message was as if she was expecting someone to come in with the hot head about the situation like she was already geared up and ready. The body language she gave me when she said you just need to dispute it with your bank it left me flabbergasted because she paused and flipped her wrist at me. I didn’t come in for that information nor was I asking her to do anything such as go in her drawer and give me money because I understand protocol. I’m still confused as to why she was so bitter from the start. I approached this lady as humble as I could be. The situation was no one fault. I was going to be informative to make sure they were aware the ATM had a glitch and to make sure they were notified. Even the way she handled me caught the attention of the teller next to her she looked over at her and gave her a look like what is going on. I know that the teller looked because she realize the attitude whoever this lady was gave me because the teller stared at her with this question look on her face. I kindly grab my receipt. I looked at her I told her said thank and you have a wonderful day then I walked out. Little does she know customer service is my profession at my job. I work for one of the largest employers in that area across the freeway from the branch in the human resources side of the company. I train thousands of employees on customer service and compliance on a weekly bases. I always use a video in my training Chic-Fila verses McDonald. Well First Service Credit Union you were McDonald that day. You need to take your employees to Boot Camp on the basics of customer care. I sent this review company wide to over 15,000 emails. This will remind my team that one bad apple a day can keep thousands of customers away.

I am beyond pleased with the service we have received from Nolan and FSCU. I was with another credit union for several years with good payment history and all. When I tried to refinance my vehicles, they straight out said NOPE! So when searching for another credit union, I received a piece of mail regarding refinancing...so I gave it a shot. Nolan was able to help us out and refinance both of our vehicles. Soon after, we upgraded and the credit union was there every step of the way. Nolan made sure all the paperwork was done and completed. He always responds to all my emails when I have questions. He is the absolute greatest banker I have EVER encountered. His work ethic is exceptional. I'm glad I took a chance with FSCU....BEST CREDIT UNION experience. Needless to say, I don't bank with anyone else.

I went in to apply for a vehicle loan and the process was so quick and easy. Sonia was amazing, so friendly and courteous. She explained all my options in detail. I asked a ton of questions and she was very patient with me. THANK YOU Sonia I appreciate you.😍😀